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Discrimination Complaint Log Evaluation Phase I. Pir Ahmad USDOL - Civil Rights Center. Scope of Analysis. A Three year longitudinal study

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discrimination complaint log evaluation phase i

Discrimination Complaint Log EvaluationPhase I

Pir Ahmad

USDOL - Civil Rights Center

scope of analysis
Scope of Analysis
  • A Three year longitudinal study
  • Purpose: An informational tool to assist the Civil Rights Center with its compliance assistance efforts and monitoring activities. To provide feedback to the State Workforce Agencies and their recipients and USDOL-operated Job Corps Centers.
scope of analysis1
Scope of Analysis
  • Examine the complaint activity of recipients nationwide under Title I WIA, Wagner-Peyser, Unemployment Insurance, and against USDOL-operated Job Corps Centers
  • Demographic analysis of the population filing complaints of discrimination, along with the bases and issues of complaints
scope of analysis2
Scope of Analysis
  • Identifying and examining the complaint activity related to and from persons with disabilities
  • Conducting process-based evaluations into the complaint processing procedures
  • Developing performance measures
  • Trend Analysis
phase i
Phase I
  • Data Submission
    • State Workforce Agencies and Their Recipients
    • USDOL-operated Job Corps Centers
  • Complaint Activity
    • Complaint Filers
    • Persons with Disabilities
phase i1
Phase I
  • Complaint Processing Performance
    • Alternative Dispute Resolution
    • Complaint Outcomes
    • Non-jurisdictional Complaints
  • Recap
regional distribution
Regional Distribution
  • Midwest Region: Arkansas, Illinois, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota, and Texas
  • Southeast Region: Alabama, District of Columbia, Florida, Georgia, Indiana, Kentucky, Mississippi, North Carolina, Puerto Rico, South Carolina, Tennessee, U.S. Virgin Islands, Virginia, and West Virginia
  • West Region: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, and Wyoming
  • Northeast Region: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, and Wisconsin
i data submission
I. Data Submission
  • State Workforce Agencies and Their Recipients
  • USDOL-operated Job Corps Centers
data submission
Data Submission
  • Program Demographic Data
    • Challenges encountered: A number of State Workforce Agencies experienced problems with aggregation and allocation of multiple race responses of program participants.
    • Data inadequacies: Especially for UI data, precluded the inclusion of program demographic data in this phase of the study
ii complaint activity
II. Complaint Activity
  • Complaint Filers
  • Persons with Disabilities
persons with disabilities
Persons with Disabilities
  • Filed 137 complaints alleging discrimination
  • Disabled employees of State Workforce Agencies accounted for 56% of all disability complaints
  • Disability complaints occurred most often in the Midwest – accounting for 41%
  • Job Corps received only four complaints alleging discrimination on the bases of disability
iii complaint processing performance
III. Complaint Processing Performance
  • Alternative Dispute Resolution
  • Complaint Outcomes
  • Non-jurisdictional Complaints
alternative dispute resolution adr
Alternative Dispute Resolution (ADR)
  • In FY03 ADR utilization ranged from a low of 3% of complaints in the Midwest to a high of 9% in the West.
  • 57 complaints were resolved utilizing an ADR process
  • ADR participation rates
    • WIA participants 13%
    • Employees 6%
    • Customers 5%
non jurisdictional complaints
Non-Jurisdictional Complaints
  • 453 complaints or 37% of all FY03 complaints classified as non-jurisdictional
  • Majority filed under the bases of sex, race, and disability
  • Over half of the complaints classified as non-jurisdictional were filed by employees
  • 45% of all complaints alleging discrimination on the bases of disability were classified as non-jurisdictional
recap
Recap
  • Nationwide 1,211 complaints alleging discrimination were filed in FY03
  • Employees filed 551 complaints or 45% of all complaints. On the bases of sex, predominately female, and race, mostly Black. 43% of these complaints were classified as non-jurisdictional.
recap continue
Recap - continue
  • Job Corps students filed 190 complaints alleging discrimination, with 117 or 62% being filed by female students. The main issue – harassment, whether sexual or verbal, or simply living in a hostile environment.
  • Female students were five times as likely to file a complaint alleging sexual harassment than their male counterpart.
recap continue1
Recap - continue
  • Persons with disabilities filed 137 complaints, accounting for 11% of all complaints filed in FY03.
  • Disabled employees of State Workforce Agencies and their local areas filed 56% of all disability discrimination complaints.
  • Complaint issues – wrongful termination and failure to provide reasonable accommodation.
recap continue2
Recap - continue
  • ADR utilization ranged from a low of 3% to a high of 9% of all complaints filed in FY03.
  • WIA participants had the highest ADR participation rates at 13%.
  • Complaint Processing Times:
    • Average 29 days
recap1
Recap
  • High incidence of classifying discrimination complaints as non-jurisdictional – 37%
    • Midwest Region; 60%
  • Majority of these complaints were filed by employees, under the prohibited bases of sex, race, and disability.