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Usually, QuickBooks Error PS038 happens when updating payroll. It alludes to problems with out-of-date software or the payroll subscription. Updating QuickBooks to the most recent version, making sure the payroll subscription is active, and confirming correct company data for payroll are the steps involved in fixing it. If you require quick help and guidance, don't hesitate to contact the QuickBooks Support Team directly at 1.855.738.2784.
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Root causes of QuickBooks Error PS038 and its countermeasures
QuickBooks payroll users sometimes face problems when sending the payroll via paychecks. QuickBooks Error PS038 indicates that the software has failed to deliver the employee paychecks. If you also run into this error while submitting the employee payroll, go through this blog to discover the causes of the error and the techniques required to terminate it effectively. Get in touch with our team of QB professionals at +1-855-738-2784 for troubleshooting guidance to resolve the error. Triggers for PS038 QuickBooks error You primarily encounter this error while downloading the payroll updates in QB or when you send the employees' paychecks. The main reasons for this payroll error to come up on your QB are discussed below-
1. Your QB already has many undelivered paychecks accumulated in the ‘Online to send’ option. 2. QuickBooks fails to run efficiently due to damaged files in the CPS folder. 3. You might have entered an incorrect service key in your QB, making you an unauthorized payroll service user. Steps to eliminate error message PS038 while sending payroll Your QB won’t be able to deliver the employee paychecks after this error influences the software. The procedure to rectify the payroll error from your QuickBooks is mentioned below- Step 1- Address the paychecks that lead to this payroll error
The first step to rectify the payroll issue is to find the unsent paychecks that trigger this error while sending the payroll. You can check the ‘Online to send’ section to discover the piled-up unsent paychecks that cause problems. Apply these steps to reveal the undelivered paychecks- Open your QuickBooks and click the Edit menu located at the top. 2. Click the Find option in the drop-down list and move to the Advanced tab. 3. Select the Choose filter option and select Detail level in the following tab. 4. Choose Summary Only and then hit the Online Status option. 5.Click Online to send and tap Find to explore all the paychecks. After you apply the above-given steps, all the unsent paychecks will come up on the screen.
Step 2- Configure the paycheck info to prevent the error You’ll have to remove the paychecks from your QB or configure their details to ensure they don’t lead to a failure in sending the paychecks. Refer to these steps- 1. Approach the oldest stuck paycheck or the first paycheck in the list. 2. Single tap on it and click Paycheck Detail. 3. Move to the Review Paycheck window and add a new earning item in the Earnings tab identical to the previous one in the list. 4. Hit No in case the software prompts a Net Pay Locked message. 5. Make sure not to make changes in the tax amount and net pay. 6. Click Yes if a Past transaction message comes up. 7. Click Save and close. 8. Tap Yes in the Recording transaction warning message window and open your paycheck again.
9. Click the Paycheck Details option and delete the earning item you entered in the Earnings tab. 10. No changes should be made to the net pay and tax amounts. 11. Repeat this procedure with all the stuck paychecks and try sending the payroll again after all the paychecks are removed/configured. Conclusion This blog tells us why QuickBooks Error PS038 interrupts you while sending the employee payroll or downloading the service updates. The required techniques for eliminating this payroll issue are also mentioned in the blog which you can use to prevent the payroll issue from occurring again. Speak to our QB support team at +1-855-738-2784 if you encounter problems while applying the techniques.
