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Chisinau Moldova, October 30th 2009. TeliaSonera - in brief. Approx. 32, ... 4G services in Stockholm and Oslo 100 Mb speed. Smartphones - launch ...

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CSRCompetitiveness and innovation

Minna Pajala-Hammar

Head of Corporate Responsibility

TeliaSonera Group

UN Global Compact Conference

Chisinau Moldova, October 30th 2009


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TeliaSonera - in brief

  • Approx. 32,200 employees

  • 2008 net sales USD 15.7 billion

  • Shares listed on Stockholm and Helsinki stock exchanges

  • More than 453 million population

  • Total number of subscriptions almost 144million

    • of which ~45 million in the majority-owned operations

    • and ~96 in the associated companies


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Tajikistan

Uzbekistan

Nepal

Cambodia

TeliaSonera Eurasia – operations in 12 markets

  • Turkey

  • Russia

  • Ukraine

  • Belarus

  • Kazakhstan

  • Azerbaijan

  • Georgia

  • Moldova


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Different levels of market maturity

Sweden

115% penetration

46% pre-paid

9 M population

Uzbekistan

36% penetration

95% pre-paid

27 M population

Denmark

124% penetration

22% pre-paid

5.5 M population

Nepal

14% penetration

99% pre-paid

29 M population

Latvia

103% penetration

43% pre-paid

2.3 M population

Kazakhstan

93% penetration

80% pre-paid

15 M population

  • Nordic & Baltic:

  • Growing mobile data traffic (+467% Sept 07-Sept 08)

  • Eurasia:

  • High voice growth

  • Low data traffic

Source: TeliaSonera (Q32008 Eurasia data. Pre-paid: TeliaSonera customers only) Analysys (Q42007 for Nordic & Baltic. Pre-paid: industry data)


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Access anywhere, anytime

Global IP traffic

… will nearly double every two years (2007-2012)

44 exabyteper month

Exabytes / month

7 exabyteper month

5 exabyteper month

Sources: Cisco, 2008


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532,000 IPTV subscribers

134,000 video-on-demand movies*

1/3 of revenues in Broadband IP based

Digital-TV

Strong growth in new services

  • At the forefront of introducing new technology

    • 3G services in 5 Eurasian markets – 3,5G in Moldova

    • 4G services in Stockholm and Oslo – 100 Mb speed

    • Smartphones - launch of iPhone

    • IPTV in the Nordics and Baltics

* Sweden, July 2009


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TeliaSonera focus areas

  • World class service company

  • Quality in networks

  • Cost efficiency


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Strong focus on sustainability

CARBON

DISCLOSURE

PROJECT


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Positive Consumption - global customer trend

  • Consumer aspirations

  • Social engagement

  • Environment

  • Health

  • Wellbeing

  • Ethics

  • ’The listening brand’

  • Transparency

    • Honesty

    • Engagement

    • Consideration

    • Respect

    • A global societal customer trend for at least next 5 years - consuming better rather than consuming less

    • High expectations towards brand’s global commitment

    • Preference for ethical brands

    ”Corporate ethics start with how companies treat their customers”

    Source: RISC 2009, Positive Consumption Report


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    Telecommunications contributing to economic and social development, enabling civil societies

    • Adding 10 mobile phones per 100 people boosts growth in GDP per person by 0,8 percentage points**

    • Telecom services make markets more efficient, reduce transaction costs and increase productivity

    • Political and social advantages

      • Reporting human rights violations

      • Co-ordinate aid to catastrophe areas

      • Reporting on child abuse in the internet

      • Aiding democratic elections – information, voting

      • Freedom of expression – expressing opinions anonymously

      • Fighting the corruption

      • Transparency and governance

    ** Source: GSMA


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    Bridging the digital divide development, enabling civil societies

    Sustainable communication services

    TeliaSonera – contributing to a world of better opportunities

    Fair business in all markets

    • Mobile phone - the single most transformative tool for development?*

    • In 5 years- 6 billion mobile phones - 1,4 billion mobile broadband subscriptions

    * Jeffrey Sachs, Columbia University Earth Institute


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    Bridging the Digital Divide development, enabling civil societies

    • Access to telecommunications

      • Connecting remote villages with modern communications services

      • 1571 residents of Obburdon village in Tajikistan Pamir mountains (elevation 3641m)

    • Digital literacy

      • Window to the Future in Lithuania

      • Reaching for 300.000 citizens

      • European Commission e-Inclusion Awards

    • Safe internet usage

      • Blocking child sexual abusive images

      • Educating customers

      • TeliaSonera International Carrier Child Safe Guard

      • Partnering with ECPAT – Hotline to report violations


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    Sustainable communication services development, enabling civil societies

    • Energy efficiency = cost efficiency

    • Innovative partnerships

    • Videoconferencing

      • Improved work efficiency

      • Improved work flexibility

      • Reduced travelling costs

      • Reduced environmental impact

    • With TelePresence meetings TeliaSonera saved

      • 1,392 business trips between Stockholm and Helsinki

      • 40 months of working time

      • USD 830,000 in travelling costs

      • 170 tons of CO2-emissions


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    Fair business in all markets development, enabling civil societies

    • Addressing the challenges in different markets

    • TeliaSonera Shared values and business principles – Group Code of Ethics and Conduct

    • Integrity along the supply chain

    • Moldcell - Strategic approach and leadership in CSR


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    Moldcell - Leadership in CSR development, enabling civil societies

    • Technologies versus Society

      • ISO 9001:2000 Quality certificate

      • Alocard Alternative for hearing impaired

    • New management styles and corporate culture – 3 Codes implemented

    • Social partnership – building a sustainable future

      • Education for All national project with World Bank, Unicef, Ministry of Education

      • A house without dangers for children

    • Moldcell – Ambassador of Culture

    • For a world with better opportunities

      • Moldcell Scholarship

      • Festival of children arts


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    M development, enabling civil societiesersimult!