Corporate Online Booking Technology
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Corporate Online Booking Technology The Future is NOW Agency Name Monday, March 10, 2014. Some questions to consider…. Based on current economic conditions: Which costs are the first to be cut? Do corporate travel and meetings have a major impact on your company’s bottom line?

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Corporate Online Booking Technology

The Future is NOW

Agency Name

Monday, March 10, 2014


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Some questions to consider…

  • Based on current economic conditions:

  • Which costs are the first to be cut?

  • Do corporate travel and meetings have a major

  • impact on your company’s bottom line?

  • What methods do you currently use to save

  • on travel costs?


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Compare your answers to survey data

  • Q: Which costs are the first to be cut?

  • A: When times are lean, 64% of senior-level finance managers will cut travel costs first. Only advertising/marketing fared worse at 74%.

  • Q: Do corporate travel and meetings have a major impact on your company’s bottom line?

  • A: An overwhelming 93% of senior-level finance managers expressed agreement on the importance of corporate travel and meetings to their bottom line.

  • Q: What methods do you currently use to save on travel costs?

  • A: Despite the relative importance of travel to the company, 64% of finance managers indicated that restricting employee travel is the first step they would take.

Source: Corporate Travel Study-Business Week March 2002


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There is REAL value to business travel

  • More effectively track your travel spend to get the most out of the trips you take

  • Adopt or refine a current set of travel polices based on today’s financial realities

  • Leverage technology, especially a corporate online booking program, to streamline the process and enforce policy to travelers

So how can you remain “in the game,” maintain your competitive edge, visit those customers and not break the bank?


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For the vast majority, moving travel online makes good financial sense

Has your company experienced savings related to booking travel online?

Source: Corporate Travel Study-Business Week March 2002


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Rogue spending is eliminated through forced policy compliance

Lower airfares chosen (on average 15-20% reduction in average ticket price)

Negotiated pricing programs at the point of sale improves policy compliance by 10-50% because controls on the traveler are automatic

Travelers, when presented with a choice of a lower fare option, will more often book the lower fare on a self-booking tool than with a travel agent

A self-service model promotes responsible traveler spending habits

Behavior Factors

Influence of Online Bookings

Source: PhoCusWright, March 2003


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Online booking will account for 30% complianceof total travel spend by 2005

Total Spend

Online Spend

Source: PhoCusWright, October 2003


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Corporate Online Bookings projected complianceto grow to 38.5% by 2006

Source: PhoCusWright, October 2003

* revenues that U.S. based suppliers (air, car and hotel) generate from corporate travelers governed by a corporate travel policy


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Migrate more of your business online complianceand the savings grow

  • Simple roundtrip domestic bookings comprise 70% of all corporate travel

  • Not all transactions require “high touch” telephone service

  • Migration of eligible bookings online increases savings in ticket price and reduce transaction fees

Source: PhoCusWright Online Booking Report, 2001-2003


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Benefits when bookings move from compliancefull-service offline to online

  • The Corporation benefits by ensuring the appropriate

  • vendors are used on every trip:

    • Automates traveler adherence to corporate policies, supplier agreements enforced and the corporation saves money

    • Travelers are guided to the best choice for their itineraries, staying within budget and moving business toward preferred suppliers

  • Travelers are empowered to create the itinerary that

  • makes the most sense for them

    • Better service overall, less time spent managing travel

    • Easy-to-use interface takes the mystery out of booking travel


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What Users Think… compliance

Q. Which do you think offers the/is the…

Broadest Choice

Lowest Price

Most Reliable

Simplest to Use

Best Customer Service

Source: Jupiter/ERI Business Travel Survey 2002


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It’s Not Just Air… compliance

  • Car and Hotel online bookings are increasing more significantly than air.

  • Growth potential

  • Commission potential

  • One-Stop-Shopping

Source: Jupiter/ERI Business Travel Survey 2002


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Key Considerations compliance

  • Have you implemented effective travel policies?

  • Why haven’t business travelers embraced online corporate booking tools?

  • What characteristics distinguish successful travel policies from others?


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Strategy for Success compliance

  • Best customer fit for the tool

  • Appropriate positioning of online booking tool

  • Project Management and Performance Measurement

  • Comprehensive Deployment and Adoption strategy

Success of an online booking tool does not happen without comprehensive planning and analysis.


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Factors That Drive Adoption compliance

Important Factors that Drive Adoption

  • Corporation Executive Support or Endorsement

  • Active TMC Support

  • Corporate Mandate

  • Traveler Incentives

    • Get Up & Go certificates through Business Builders

  • TMC agent buy-in- --- change management

    Source: BTN and GetThere 2003 survey


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Adoption Circle of Life compliance

Travelers use booking tool to arrange trips

Corporation is pleased with TMC travel policy management.

Using online bookings to strengthen preferred vendor rates and deals

Saves money by decreasing ticket spend

(Average: 15%- 35%)

Supports vendor volume commitments and support preferred relationships


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Employee Resistance and Employer compliance

Benefits

Corporations

Employees

Cost savings

Expense tracking

Reporting

Negotiation leverage

Prefer live agents

Prefer supplier sites

Find OLB complicated

Find better prices elsewhere


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Overcoming Traveler Objections compliance

  • Reiteration of time savings and other efficiencies

  • Acknowledgement of “change is difficult”

  • Assurance that live agents still available regardless of online success

  • Provide proper, accessible, live online support contacts

  • Explain that restrictions of rogue Internet fares may nullify POS cost savings


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Meeting the online challenge with Galileo and Travelport compliance

  • Technology designed with both the traveler and the corporation’s bottom line in mind

  • Complete integration into existing process flow

  • Consultative deployment of features based on requirements of the business

  • Fulfillment strategies designed to reduce errors and provide immediate purchase

  • Implementation strategies designed to maximize the value of the technology and ensure high adoption

Together with the Galileo GDS, we offer a corporate online booking tool perfect for you and your travelers:


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Why Travelport? Key Differentiators compliance

  • First to market with XML Structured Data Technology. The benefit of this platform is that updates to the software can be made without loading software locally.

  • More than just a booking tool, the Agency Communications Portal and Interactive Travel Manager provide the benefit of targeted and interactive marketing to corporate customers.

  • Increase customer satisfaction and reduce errors by ensuring all traveler and corporate data is accurate and synchronized with the GDS and other database sources with Profile Manager.

  • More options and greater flexibility with Advanced Policy to apply rules based on the trip purpose or the organizational grouping or hierarchy

  • Save time and reduce errors with PNR Finishing to ensure all bookings contain the requisite reporting and documentation fields for mid and back office


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Why Travelport? compliance

In addition to the standard car and hotel booking functionality,

Travelport features:

  • Hotel Mapping, allowing your travelers to quickly get their bearings and effectively plan their movements and activities in an unfamiliar city

  • Meetings Integrationto extend the value of the booking tool beyond individual travel

  • Comprehensive Reporting to ensure you and your travelers are getting most from Travelport

    When powered by the Galileo GDS, Travelport offers:

  • Automated Transaction Processing to streamline process and reduce errors

  • A unique opportunity to leverage Preferred Travel Content available only to Galileo customers


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Travelport Demonstration Section – Presenter notes compliance

  • If live connectivity is available, begin the demo here

  • If printing as a leave-behind or if connectivity issues prohibit a live demo, the following slides function as a canned demo


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Portal compliance

  • Communication platform for distributing content/services from a variety of sources to specific corporations, groups or individuals.

  • Utilization:

  • Forms Module

  • ITM

  • Tips and Tricks

  • Training


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Multiple User Interfaces/Flexibility compliance

Company & Individual Templates

Company Benchmarking

Coordinator Functionality

Hotel Manager

Car Booking

Itinerary Views

Buying and Confirming Travel

Note to Agent

Booking Engine Features


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Search Flexibility compliance

  • Variety of search methods/approaches:

    • By “package”

    • By schedule

    • Car/Hotel only


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Booking Flow compliance


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Company Policy Benchmark compliance

  • Create & manage company search parameters for air travel

  • Provide most efficient/accurate administration of travel policy

  • Compare user search to company preferred search

  • Alert traveler to lower fares provided by company benchmark search

  • User views flights based on own search & benchmark search


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Web Fares compliance

  • Web fares available now with search results

  • Configure messaging to allow users to book travel at 3rd party sites

  • Configure vendors to be searched configure appearance of option to search Web fares


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Add a Car compliance


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Hotel: Multiple Search Choices compliance

Enhanced search capabilities allow travelers to quickly/effectively search for properties by City/Airport or Street Address or Company location/preferred property


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Configurable Search Results complianceMapping

  • Configure search result sort order to drive adoption of preferred properties

  • Mapping functionality plots hotels by pre-loaded company locations, including preferred hotels

  • Travelport maintains its own proprietary hotel mapping database – we do not rely on GDS or hotel-loaded mapping coordinates

  • Your company locations, your hotels are mapped right - every time


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Buy & Confirm compliance


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Travelport complianceBehind the Scenes

  • Tools and functionality to create a seamless traveler booking experience

  • Password policies

  • Profile Synchronization

  • Travel Coordinator

  • PNR Finishing

  • Advanced Policy

  • Reporting

  • Preferred Fares Select

  • Web fares – a closer look


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Secure Password Policies compliance

Enforce specific password policies based upon your internal security requirements


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Password Security -Single Sign-On compliance

Firewall

Corporate Intranet

Travelport

  • User ID & corporation are encrypted and transmitted to Travelport using SSL

  • Traveler logs on to intranet (and is authenticated) and accesses a Travelport service

  • Information is decrypted and validated against Travelport profile database

  • Service request is fulfilled



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Travel Coordinator Feature compliance

Book on Behalf of…


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PNR Finishing compliance


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Advanced Policy compliance

  • Paradigm shifting

    • An industry first: apply policy by purpose of trip or organizational grouping/hierarchy

  • Interactive

    • Greater granularity in policy application: interact with travelers to gather information based on search criteria

  • Industry leading

    • Configure exactly how to shop for air, hotel, car – including adding extra searches for better shopping, better policy enforcement

    • Unmatched in/out of policy configuration

    • Custom graphics to encourage compliance, performance


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Advanced Policy: complianceParadigm Shift

  • Create rules to apply policy based on search criteria

    • If traveling to Memphis between Sep 1-10, apply meeting policy

    • If traveling to international destinations, apply global travel policy


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Advanced Policy: complianceInteractive

  • Ask your travellers a question about their search criteria

  • It looks like you’re going to Memphis - are you going to the Product Launch, or just visiting a client?

  • It look like you will be flying overseas; will you be conducting business upon arrival for this trip?


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Advanced Policy: complianceIndustry Leading

  • You only get good policy enforcementif you ask the for the right content in the first place

  • Only Travelport allows you to configure the number and settings of calls associated with every user search – for air, hotel and car


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Advanced Policy: complianceIndustry Leading

  • Industry exclusive policy and preferred marking

  • Unmatched configurability for policy markings reason codes for air/hotel/car configurable graphics to drive compliance


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Reporting compliance

  • Track online usage, track program performance

    • Choose from 11 core reports

    • Track air, hotel and car transactions

    • Export to Excel

    • Create reports on demand


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Reporting compliance


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Galileo Preferred Fares Select compliance

  • Preferred airlines provide full range of fares and inventory to Galileo GDS customers

  • Current Preferred Fares Select partners:

    • American

    • Continental

    • Delta

    • Northwest

    • United

    • US Airways


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Web Fares compliance

  • Web fares available now with search results

  • Configure messaging to allow users to book travel at 3rd party sites

  • Configure vendors to be searched configure appearance of option to search Web fares


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Web Fares compliance

  • Contacts 15 Web sites for up to 45 seconds

  • Because the Internet is dynamic, search results may vary each time you choose to “Search Web Fares”.

Travelport

Web Fares

Search Engine

15 Web Sites


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Web Fares are returned to you as an alphabetized list. From here you can select from a number of options.

To revise your original flight search click on the “Revise Flight Search” or “Cancel” button.

To review your original results (non-Web Fare), click on the “Your Results” tab.

To view and/or purchase one of these fares, click on the hyperlinkprovided on the priceline.

In the “notes” section, we communicate details about the Web Fares results to the traveler.

The first four bulleted items are provided by Travelport.

The last bulleted item is a text message (up to 500 characters) that can be fully customized (by the agency, corporation, or supplier) through your Travelport Account Development Manager.

Co-terminal results may be returned (if supported by a web fares site) regardless of user settings for “search all area airports” during your initial flight search.

Web Fares


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Web Fares here you can select from a number of options.

Our dialog window pops up to warn the traveler that they are about to leave the Travelport website.

This message can hold up to 250 characters and is fully customizable by the agency, corporation, or supplier through your Account Development Manager.

“Cancel” will return the traveler to their Web Fares results page where they can continue booking a flight, car, or hotel with Travelport.

“OK” will advance the traveler to their selected Web Fare internet site which will open in a new window. The Travelport web site will remain open to allow the traveler to return to their results at any time.

Click the “OK” button.


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Web Fares here you can select from a number of options.

Other Web Fare sites you choose will return specific package prices, and begin the process for booking an air itinerary on their web site.

This is the preferred method, however due to restrictions placed on some airline sites, this cannot be done.


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Travelport Product Roadmap here you can select from a number of options.


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Product Vision here you can select from a number of options.

  • To build a ‘total’ Corporate Travel Solution

    • Solution built for corporate cost management and reporting

    • Servicing the corporate traveler from start to finish in a one-stop shop approach

    • Designed for corporations looking to enhance revenues and reduce costs


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Product Direction here you can select from a number of options.

  • Improved shopping and faring

    • Integration of fares & rules from multiple sources (including Webfares) to ensure availability of best/lowest fares

    • Increased number of trips returned in a search to show maximum number of lower fare options

    • Larger variety of trips & airlines for review and possible selection

  • Touchless transactions

    • Fully-automated booking process for majority of corporate travel reservations

    • Fully-automated ticket issuance and fulfillment


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Product Direction here you can select from a number of options.(Continued)

  • Fulfillment services

    • Providing booking and ticketing functions via Travelport

    • Supporting offline corporate travel services

    • Data reporting

    • Expense reporting

  • Automated exchange and refund

    • Automatic exchange calculation on modified trip

    • Automatic reissue of electronic ticket

    • Correctly apply fees/penalties according to airline and ATPCO fare rules

    • Calculate refund amounts based on fare rules and penalties


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Product Direction here you can select from a number of options.(Continued)

  • Content

    • Direct links providing full booking & reservation management capabilities for non GDS vendors

    • Expanded Passenger Name Record information

    • Corporate Jet integration

    • Limo/Car Service

    • Leverage Cendant offerings (e.g. RCI, Lodging.com)

  • Pre- and post-trip authorization

    • Routable authorizations

    • Automated integration with Enterprise Resource Planning (ERP) systems


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Product Direction here you can select from a number of options.(Continued)

  • Improve usability

    • Formalized usability studies

    • User Interface (UI) redesign

  • Expand points of entry

    • Wireless device support

    • Marketing agreements

    • Supplier product offering

  • Enhanced profile capabilities

  • CRM database


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Available Early 2004 here you can select from a number of options.

Reporting

  • Leverage phase 1 architecture

  • Consolidated data source

  • Provide tool set to:

    • Optimize spending analysis:

      • Graphical presentation of supplier spending patterns

      • Single view across company

        • Drill-through capabilities to cost center and traveler transaction level

      • Policy compliance

        • Pre-trip and post-trip reporting

      • Online versus offline booked data

    • Ad-hoc reporting capability, with ability to save frequently used reports

    • Support delimited and PDF report formats


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Web Fares here you can select from a number of options.Available Fall 2003

  • Integrated display with GDS fares handback to Travelport itinerary

  • Configure vendors to be searched and

  • apply policy to combined GDS/webfare search results


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Web Fares here you can select from a number of options.Available Fall 2003

  • Seamless: Integrated GDS search results with Web fare search results as one display

    • Air

    • Rail

  • Expand vendor support

    • More than 30 U.S. & EMEA-based vendors

  • Policy support

    • Apply policy to combined GDS/Web fare search results

    • Configurable vendor list

    • Configurable price differential

  • Consolidated reporting into existing tools

    • Sites accessed

    • Bookings made

    • Complete booking data


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Hotels – Key Initiative here you can select from a number of options.

  • User Enhancements

    • Improved user interface

      • Phase 1: Revised in August 2003

      • Phase 2: UI Redesign project

    • Greater search capabilities

    • New mapping displays

  • Promote negotiated programs

    • Load preferred hotel database and uniquely display preferred programs

    • Utilize Travelport policies to direct users to the right choice

  • Content, content, content

    • Hotel web specials

    • Non-GDS hotel content


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Hotel Enhancements here you can select from a number of options.Available Early 2004

  • Search web-based content for non-GDS hotels

    • Load and manage private databases of hotel content and inventory

  • Integrate searches on one display to end user

  • Drive policy based on multiple inventory sources – GDS, web, private inventory


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Hotel: Merchant Model & Other Content here you can select from a number of options.

  • Web specials for hotels are based on merchant model

    • Cendant TDS is partnering with a hotel inventory distributors

      • Starwood integration in Fall 2003

      • Lodging.com – Available Early 2004

      • Neat: Integration in process

  • Hotel Web specials can complement existing preferred hotel programs

    • Allows you to focus your preferred program where your company has high volume

    • Targeted to fill in where preferred properties don’t meet the traveler’s needs

  • Some new restrictions may apply

    • Pre-paid rooms likely

    • Cancellations could require 72 or 48 hours notice


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Travelport Product Roadmap here you can select from a number of options.


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Next steps here you can select from a number of options.

  • Putting Travelport to work for you

    Define estimated number of bookings eligible for electronic ticketing

    Estimate the percentage of these bookings that will be made using Travelport (adoption)

    Identify the Travelport features best suited to your enhanced business model

    Meet with us to create an implementation plan


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Q&A here you can select from a number of options.


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