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Corporate Online Booking Technology The Future is NOW Agency Name Monday, March 10, 2014. Some questions to consider…. Based on current economic conditions: Which costs are the first to be cut? Do corporate travel and meetings have a major impact on your company’s bottom line?

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Corporate Online Booking Technology The Future is NOW Agency Name Monday, March 10, 2014


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    1. Corporate Online Booking Technology The Future is NOW Agency Name Monday, March 10, 2014

    2. Some questions to consider… • Based on current economic conditions: • Which costs are the first to be cut? • Do corporate travel and meetings have a major • impact on your company’s bottom line? • What methods do you currently use to save • on travel costs?

    3. Compare your answers to survey data • Q: Which costs are the first to be cut? • A: When times are lean, 64% of senior-level finance managers will cut travel costs first. Only advertising/marketing fared worse at 74%. • Q: Do corporate travel and meetings have a major impact on your company’s bottom line? • A: An overwhelming 93% of senior-level finance managers expressed agreement on the importance of corporate travel and meetings to their bottom line. • Q: What methods do you currently use to save on travel costs? • A: Despite the relative importance of travel to the company, 64% of finance managers indicated that restricting employee travel is the first step they would take. Source: Corporate Travel Study-Business Week March 2002

    4. There is REAL value to business travel • More effectively track your travel spend to get the most out of the trips you take • Adopt or refine a current set of travel polices based on today’s financial realities • Leverage technology, especially a corporate online booking program, to streamline the process and enforce policy to travelers So how can you remain “in the game,” maintain your competitive edge, visit those customers and not break the bank?

    5. For the vast majority, moving travel online makes good financial sense Has your company experienced savings related to booking travel online? Source: Corporate Travel Study-Business Week March 2002

    6. Rogue spending is eliminated through forced policy compliance Lower airfares chosen (on average 15-20% reduction in average ticket price) Negotiated pricing programs at the point of sale improves policy compliance by 10-50% because controls on the traveler are automatic Travelers, when presented with a choice of a lower fare option, will more often book the lower fare on a self-booking tool than with a travel agent A self-service model promotes responsible traveler spending habits Behavior Factors Influence of Online Bookings Source: PhoCusWright, March 2003

    7. Online booking will account for 30% of total travel spend by 2005 Total Spend Online Spend Source: PhoCusWright, October 2003

    8. Corporate Online Bookings projected to grow to 38.5% by 2006 Source: PhoCusWright, October 2003 * revenues that U.S. based suppliers (air, car and hotel) generate from corporate travelers governed by a corporate travel policy

    9. Migrate more of your business online and the savings grow • Simple roundtrip domestic bookings comprise 70% of all corporate travel • Not all transactions require “high touch” telephone service • Migration of eligible bookings online increases savings in ticket price and reduce transaction fees Source: PhoCusWright Online Booking Report, 2001-2003

    10. Benefits when bookings move from full-service offline to online • The Corporation benefits by ensuring the appropriate • vendors are used on every trip: • Automates traveler adherence to corporate policies, supplier agreements enforced and the corporation saves money • Travelers are guided to the best choice for their itineraries, staying within budget and moving business toward preferred suppliers • Travelers are empowered to create the itinerary that • makes the most sense for them • Better service overall, less time spent managing travel • Easy-to-use interface takes the mystery out of booking travel

    11. What Users Think… Q. Which do you think offers the/is the… Broadest Choice Lowest Price Most Reliable Simplest to Use Best Customer Service Source: Jupiter/ERI Business Travel Survey 2002

    12. It’s Not Just Air… • Car and Hotel online bookings are increasing more significantly than air. • Growth potential • Commission potential • One-Stop-Shopping Source: Jupiter/ERI Business Travel Survey 2002

    13. Key Considerations • Have you implemented effective travel policies? • Why haven’t business travelers embraced online corporate booking tools? • What characteristics distinguish successful travel policies from others?

    14. Strategy for Success • Best customer fit for the tool • Appropriate positioning of online booking tool • Project Management and Performance Measurement • Comprehensive Deployment and Adoption strategy Success of an online booking tool does not happen without comprehensive planning and analysis.

    15. Factors That Drive Adoption Important Factors that Drive Adoption • Corporation Executive Support or Endorsement • Active TMC Support • Corporate Mandate • Traveler Incentives • Get Up & Go certificates through Business Builders • TMC agent buy-in- --- change management Source: BTN and GetThere 2003 survey

    16. Adoption Circle of Life Travelers use booking tool to arrange trips Corporation is pleased with TMC travel policy management. Using online bookings to strengthen preferred vendor rates and deals Saves money by decreasing ticket spend (Average: 15%- 35%) Supports vendor volume commitments and support preferred relationships

    17. Employee Resistance and Employer Benefits Corporations Employees Cost savings Expense tracking Reporting Negotiation leverage Prefer live agents Prefer supplier sites Find OLB complicated Find better prices elsewhere

    18. Overcoming Traveler Objections • Reiteration of time savings and other efficiencies • Acknowledgement of “change is difficult” • Assurance that live agents still available regardless of online success • Provide proper, accessible, live online support contacts • Explain that restrictions of rogue Internet fares may nullify POS cost savings

    19. Meeting the online challenge with Galileo and Travelport • Technology designed with both the traveler and the corporation’s bottom line in mind • Complete integration into existing process flow • Consultative deployment of features based on requirements of the business • Fulfillment strategies designed to reduce errors and provide immediate purchase • Implementation strategies designed to maximize the value of the technology and ensure high adoption Together with the Galileo GDS, we offer a corporate online booking tool perfect for you and your travelers:

    20. Why Travelport? Key Differentiators • First to market with XML Structured Data Technology. The benefit of this platform is that updates to the software can be made without loading software locally. • More than just a booking tool, the Agency Communications Portal and Interactive Travel Manager provide the benefit of targeted and interactive marketing to corporate customers. • Increase customer satisfaction and reduce errors by ensuring all traveler and corporate data is accurate and synchronized with the GDS and other database sources with Profile Manager. • More options and greater flexibility with Advanced Policy to apply rules based on the trip purpose or the organizational grouping or hierarchy • Save time and reduce errors with PNR Finishing to ensure all bookings contain the requisite reporting and documentation fields for mid and back office

    21. Why Travelport? In addition to the standard car and hotel booking functionality, Travelport features: • Hotel Mapping, allowing your travelers to quickly get their bearings and effectively plan their movements and activities in an unfamiliar city • Meetings Integrationto extend the value of the booking tool beyond individual travel • Comprehensive Reporting to ensure you and your travelers are getting most from Travelport When powered by the Galileo GDS, Travelport offers: • Automated Transaction Processing to streamline process and reduce errors • A unique opportunity to leverage Preferred Travel Content available only to Galileo customers

    22. Travelport Demonstration Section – Presenter notes • If live connectivity is available, begin the demo here • If printing as a leave-behind or if connectivity issues prohibit a live demo, the following slides function as a canned demo

    23. Portal • Communication platform for distributing content/services from a variety of sources to specific corporations, groups or individuals. • Utilization: • Forms Module • ITM • Tips and Tricks • Training

    24. Multiple User Interfaces/Flexibility Company & Individual Templates Company Benchmarking Coordinator Functionality Hotel Manager Car Booking Itinerary Views Buying and Confirming Travel Note to Agent Booking Engine Features

    25. Search Flexibility • Variety of search methods/approaches: • By “package” • By schedule • Car/Hotel only

    26. Booking Flow

    27. Company Policy Benchmark • Create & manage company search parameters for air travel • Provide most efficient/accurate administration of travel policy • Compare user search to company preferred search • Alert traveler to lower fares provided by company benchmark search • User views flights based on own search & benchmark search

    28. Web Fares • Web fares available now with search results • Configure messaging to allow users to book travel at 3rd party sites • Configure vendors to be searched configure appearance of option to search Web fares

    29. Add a Car

    30. Hotel: Multiple Search Choices Enhanced search capabilities allow travelers to quickly/effectively search for properties by City/Airport or Street Address or Company location/preferred property

    31. Configurable Search ResultsMapping • Configure search result sort order to drive adoption of preferred properties • Mapping functionality plots hotels by pre-loaded company locations, including preferred hotels • Travelport maintains its own proprietary hotel mapping database – we do not rely on GDS or hotel-loaded mapping coordinates • Your company locations, your hotels are mapped right - every time

    32. Buy & Confirm

    33. Travelport Behind the Scenes • Tools and functionality to create a seamless traveler booking experience • Password policies • Profile Synchronization • Travel Coordinator • PNR Finishing • Advanced Policy • Reporting • Preferred Fares Select • Web fares – a closer look

    34. Secure Password Policies Enforce specific password policies based upon your internal security requirements

    35. Password Security -Single Sign-On Firewall Corporate Intranet Travelport • User ID & corporation are encrypted and transmitted to Travelport using SSL • Traveler logs on to intranet (and is authenticated) and accesses a Travelport service • Information is decrypted and validated against Travelport profile database • Service request is fulfilled

    36. Profile Synchronization

    37. Travel Coordinator Feature Book on Behalf of…

    38. PNR Finishing

    39. Advanced Policy • Paradigm shifting • An industry first: apply policy by purpose of trip or organizational grouping/hierarchy • Interactive • Greater granularity in policy application: interact with travelers to gather information based on search criteria • Industry leading • Configure exactly how to shop for air, hotel, car – including adding extra searches for better shopping, better policy enforcement • Unmatched in/out of policy configuration • Custom graphics to encourage compliance, performance

    40. Advanced Policy: Paradigm Shift • Create rules to apply policy based on search criteria • If traveling to Memphis between Sep 1-10, apply meeting policy • If traveling to international destinations, apply global travel policy

    41. Advanced Policy: Interactive • Ask your travellers a question about their search criteria • It looks like you’re going to Memphis - are you going to the Product Launch, or just visiting a client? • It look like you will be flying overseas; will you be conducting business upon arrival for this trip?

    42. Advanced Policy: Industry Leading • You only get good policy enforcementif you ask the for the right content in the first place • Only Travelport allows you to configure the number and settings of calls associated with every user search – for air, hotel and car

    43. Advanced Policy: Industry Leading • Industry exclusive policy and preferred marking • Unmatched configurability for policy markings reason codes for air/hotel/car configurable graphics to drive compliance

    44. Reporting • Track online usage, track program performance • Choose from 11 core reports • Track air, hotel and car transactions • Export to Excel • Create reports on demand

    45. Reporting

    46. Galileo Preferred Fares Select • Preferred airlines provide full range of fares and inventory to Galileo GDS customers • Current Preferred Fares Select partners: • American • Continental • Delta • Northwest • United • US Airways

    47. Web Fares • Web fares available now with search results • Configure messaging to allow users to book travel at 3rd party sites • Configure vendors to be searched configure appearance of option to search Web fares

    48. Web Fares • Contacts 15 Web sites for up to 45 seconds • Because the Internet is dynamic, search results may vary each time you choose to “Search Web Fares”. Travelport Web Fares Search Engine 15 Web Sites

    49. Web Fares are returned to you as an alphabetized list. From here you can select from a number of options. To revise your original flight search click on the “Revise Flight Search” or “Cancel” button. To review your original results (non-Web Fare), click on the “Your Results” tab. To view and/or purchase one of these fares, click on the hyperlinkprovided on the priceline. In the “notes” section, we communicate details about the Web Fares results to the traveler. The first four bulleted items are provided by Travelport. The last bulleted item is a text message (up to 500 characters) that can be fully customized (by the agency, corporation, or supplier) through your Travelport Account Development Manager. Co-terminal results may be returned (if supported by a web fares site) regardless of user settings for “search all area airports” during your initial flight search. Web Fares

    50. Web Fares Our dialog window pops up to warn the traveler that they are about to leave the Travelport website. This message can hold up to 250 characters and is fully customizable by the agency, corporation, or supplier through your Account Development Manager. “Cancel” will return the traveler to their Web Fares results page where they can continue booking a flight, car, or hotel with Travelport. “OK” will advance the traveler to their selected Web Fare internet site which will open in a new window. The Travelport web site will remain open to allow the traveler to return to their results at any time. Click the “OK” button.