Patients & Visitors Guideline, KIMSHEALTH Trivandrum

1. Patients & Visitors Guideline, KIMSHEALTH Trivandrum New Patients Patients who have not registered at KIMSHEALTH will find a slip with a few basic data to be filled. The slip can be found on the left side upon entrance. Along with the slip, there will be a token counter where a number is given. When the number is displayed, kindly go to the respective Reception counter. International Patients can collect the slip from the IPR section located at the midsection of the 2nd floor and 3rd floor in the main stairway (kindly contact security for exact location). Upon submission of the form, a card will be given, with a dedicated M. R. ( Medical Records) Number. This number will be used for patient recognition in the hospital. The patient is advised not to lose the card. If it is of utmost emergency for the patient please admit him to the emergency counter at the back. Visitors And Family Visiting time is set for 4 PM to 7 PM for all rooms. And in the ICU’s only one person is allowed to see the patient. This is to avoid any infections in ICU patients. We thank you for following all the rules at KIMSHEALTH. New Patients Patient Rooms Cubical/General Ward, Twin Sharing, Non AC rooms, AC Rooms, Deluxe AC Rooms, International Rooms Guest Rooms Guest rooms are available in the KIMSHEALTH Avittom building. The rates go on from Rs. 1100. On admission of the patient, the bystanders can utilize this facility by contacting 04713041080. Dining Facilities Executive Restaurant Le Bistro at First Floor, KIMSHEALTH Main Business Restaurant at Ninth Floor, KIMSHEALTH Main Restaurant at First Floor ( Open 24 hrs) Restaurant in Third Level, KIMSHEALTH North Snack Bars at Floors 1,2,5,6,7,8 and 10 in the main building, also at the entrance of bystander rooms In KIMSHEALTH North Snack Bars are open in Level 2,4,5,7 and 9

2. VIP Lounge A separate lounge is available for VIP guests on the 2nd floor adjacent to the Security office. Please contact PRO or the Chief Security Officer for access to the facility. Gift Shop A 24 hours gift shop is available on the 2nd floor of KIMSHEALTH. All basic items from Recharge Cards, Newspaper, Sanitary, Snacks, Toys, Magazines are made available. Manager On Duty Every Night at KIMSHEALTH, there will be an administrative staff. If any problems are faced feel free to contact the Duty Manager. He can be contacted on the number 0471304 -1202. Information for IN- Patients/ Bystanders Only one bystander is allowed to stay with the patient Children below 12 years will not be allowed to visit patient Hospital clothes will be provided, Laundry facility can be availed. Food from outside is not allowed in the hospital Food recommended by our Doctors / Dietician will be served to the patient from the F&B Department Infection Control Guidelines Wash hands before and after patient contact Wear gloves and a mask, whenever necessary Avoid visiting patients if you are sick or if have an open wound Always keep the door closed Avoid handling any instrument/surface that has been in contact with blood or body fluid. No medication from outside should be taken into patient rooms All household items [ Pillow, bedspread, etc] will be provided Safety Guidelines Maintain a quiet environment and avoid unnecessary noise The entire hospital and premises are strictly nonsmoking area Please don’t open the windows in AC rooms Don’t permit children into balconies Familiarize with the locations of FIRE Exits which are clearly marked Floor plans and Direction boards are displayed at prominent locations. Please familiarize with them Follow the directions of staff in case a CODE RED is announced over the Hospital Public Address System

3. Source: KIMSHEALTH TRIVANDRUM KIMSHEALTH, P.B.No.1, Anayara P.O, Trivandrum – 695029, Kerala, India