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Supporting and Retaining Staff: Promoting Consistency in the Lives of Families. Welcome and Overview. Dan McDougall-Treacy, MSW Valley Cities Counseling & Consultation dmcdouga@valleycities.org Who’s Here? Where are we going?. The Benefits of Teamwork

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Presentation Transcript
welcome and overview
Welcome and Overview
  • Dan McDougall-Treacy, MSW
    • Valley Cities Counseling & Consultation
    • dmcdouga@valleycities.org
  • Who’s Here?
  • Where are we going?
creating and sustaining relationships supporting and retaining staff
The Benefits of Teamwork

How the service model benefits the family

What the team approach can bring

Individual worker - effectiveness

Leadership Practices

Team composition and dynamics

Communication in all directions

Staff Development and Morale

Facing challenges

Creating and Sustaining Relationships: Supporting and Retaining Staff
our clientele
Our Clientele
  • Homeless Family
    • Multiple problems and barriers
    • Let down by many systems of care
    • Little reason to trust or hope
values in service planning and delivery
Values in service planning and delivery
  • Client voice and choice
  • Strengths based
  • Flexibility, persistence and patience
  • See www.paperboat.com for info regarding Wraparound methods and practice
family benefits from the program design and team approach
Family benefits from the program design and team approach
  • Low caseload and high service intensity
  • Range of personal and professional skills and expertise
  • Mutual support
  • Close communication
  • Multiple sources of support and availability
individual staff skills set
Individual Staff: Skills Set
  • On paper: training, knowledge and experience
  • Additional skills, qualities, interests
  • Effectiveness: three ways of dancing
    • Engagement
    • Cultural competence
    • Advocacy
effective engagement skills the dance
Simple, patient, respectful beginning

Develops only at the clients pace

Must balance client/admin. demands

Depth and quality measured only by client’s actions, not by worker assessment

Effective Engagement Skills: The Dance
effective cultural competence the dance
Effective Cultural Competence:The Dance
  • Organizational responsibility
  • At minimum, cultural curiosity.
  • Celebration of differences
  • Acceptance of contradiction
  • Risk taking and sharing
  • Our jargon, the “boundary” thing, etc.
effective advocacy the dance
Effective Advocacy: The Dance
  • Clients own efforts are exhausted or met by systems barriers.
  • What can worker bring to bear?
    • Inside knowledge
    • Professional relationship or reputation
    • Agency affiliation
    • Class advantage
    • Above all, tactfulness toward all.
  • Worker empowered by supervisor and agency
supporting and retaining staff management leadership
Supporting and Retaining Staff:Management/Leadership
  • Team composition and dynamics
  • Communication in all directions
  • Staff Development and Morale
  • Facing challenges
team composition
Team Composition
  • Good hiring: recruiting, networking, and “the HR thing”
  • Range of skills and interests – including those not related to work.
  • Chemistry = Diversity
    • Achieved at multiple levels
teamwork operations
Teamwork: Operations
  • Culture of respect toward clients, teammates and community partners.
  • Can-do atmosphere
  • Tolerance for ambiguity
  • Collaboration and communication – you/we can’t do it alone.
  • Boundary-spanning skills (don’t stay in your box).
  • All team members capable of leadership.
teamwork a culture of wellness
Teamwork: a culture of wellness
  • Self-care and mutual reliance / support
  • Knowing our limits and honoring the autonomy of others
  • Patience, flexibility, creativity, humor
  • Make time for ‘team breathing’:
    • Check-ins, special team events, retreat, impromptu dance parties, down time, personal sharing, etc.
supervision
Supervision
  • Be an example: ethics,excellence, self-care, personal and professional growth
  • Consistent and clear communications: up, down, outward: big picture and tiny picture
  • Comfort in multiple roles
  • Reliable support and oversight of staff performance and learning
  • High expectations: confidence
when the team is facing crisis or challenge
Got credibility?

Got support?

Team

Organization

Community

Personal

Reprise:

Team wellness

Clear communication

Zen, flexibility, humor

Always envision the future

When the team is facing crisis or challenge