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– http://www.react-ist.net. REACT [IST-2005-033607] CAP in the IST project REACT . Massimo Cristaldi & Uberto Delprato – IES Solutions srl Marcello Marzoli – Italian Ministry of Interior, Firemen Dept. CAP Implementers Workshop WMO Geneve, 9-10 December 2008. – http://www.react-ist.net.

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react ist 2005 033607 cap in the ist project react
– http://www.react-ist.net

REACT [IST-2005-033607]CAP in the IST project REACT

Massimo Cristaldi & Uberto Delprato – IES Solutions srl

Marcello Marzoli – Italian Ministry of Interior, Firemen Dept.

CAP Implementers Workshop WMO

Geneve, 9-10 December 2008

CAP Implementers Workshop - Geneve, 09-10.12.08

current emergency services situation in europe
– http://www.react-ist.netCurrent emergency services situation in Europe
  • Fragmentation of Emergency Services
  • Unique 112 (EU 911) -> still far from reality
  • Only some European regions have unified emergency services (i.e. Ambulances and Fire Fighters)
  • Need for interoperability
slide3
– http://www.react-ist.net

Need for interoperability

REGION 1

REGION 2

Fire Brigades

Police Dept

Ambulance

Ambulance

Fire Brigade

Police Dept.

C&C1

C&C2

C&C2

C&C2

C&C1

C&C1

INTEROPERABILITY

ENHANCED

FRAGMENTED

COMMUNICATION

UNCOORDINATED

COORDINATED

ACTION

Not only for disasters, but usually for small limited incidents that may escalate in scale

react
– http://www.react-ist.netREACT
  • EU Project funded in 2006, finishing in 2009
  • 7 technical partners from UK, Italy, Belgium, Germany, Slovenia, Austria
  • 3 End Users
  • Focused in:
  • Citizen-to-PSAP interaction
  • PSAP-to-PSAP coordination for incoming calls and incident knowledge
  • Don’t focus on resources mgt
react the mission
– http://www.react-ist.netREACT - The mission

“Reaction to Emergency Alerts using voice and Clustering Technologies”

Main goals:

• capture more of the information available from sensors, being them “human” or technological

• make this information available to as many local Emergency Call Services as possible, by creating an interoperable European information-structure

• complement the data with associated services able to semantically analyse and cluster environmental and crisis management information

  • Keeping data transfer secure

Voice capturing

E-Call

Interoperability

Call grouping

same call seen by different c c
C&C2

Venezia Ambulance

C&C1

CNVVF Venezia

– http://www.react-ist.net

Same call seen by different C&C
same call seen by different c c7
C&C2

Venezia Ambulance

C&C1

CNVVF Venezia

– http://www.react-ist.net

Same call seen by different C&C
same call seen by different c c8
C&C2

Venezia Ambulance

C&C1

CNVVF Venezia

– http://www.react-ist.net

Same call seen by different C&C
same call seen by different c c9
C&C2

Venezia Ambulance

C&C1

CNVVF Venezia

– http://www.react-ist.net

Same call seen by different C&C
same call seen by different c c10
C&C2

Venezia Ambulance

C&C1

CNVVF Venezia

– http://www.react-ist.net

Same call seen by different C&C
same call seen by different c c11
C&C2

Venezia Ambulance

C&C1

CNVVF Venezia

– http://www.react-ist.net

Same call seen by different C&C
additional services
– http://www.react-ist.netAdditional services
  • Call and Incidents content mgt
    • Semantic Analysis of calls
    • Call Grouping for a wider view on an event
  • Voice recognition
    • Capturing keywords (e.g. “gun”, “fire”)
    • Suggesting keywords to the call-taker
  • Automatic translation of local codes into general codes
    • i.e. using TSO dictionary
where we are now
– http://www.react-ist.netWhere we are now
  • Architecture Defined
  • 1st Round implementation completed
  • 1st verification round currently happening
  • Interoperability – Achieved
  • Voice recognition – Achieved
  • Call Grouping – Partially achieved
  • Trials will start in February next year
react architecture
– http://www.react-ist.netREACT Architecture
  • Loose coupling between components
  • Uses standard TCP/IP based protocols and links
    • XML
    • Web Services
    • Atom Feeds
  • Common Alerting Protocol as Calls/Incidents Message format
  • TSO as Incident Dictionary
conceptual architecture
– http://www.react-ist.netConceptual Architecture

C&C

CAP Adapters

Incident API

Input Analysis

Router

using a common dictionary
– http://www.react-ist.netUsing a common dictionary
  • CAP alone is generic in classifying incident (cap.alertinfo.category.code)
  • Local codes will be, in any case, sent to recipients in original format (in cap.alertinfo.event.code)
  • For being interoperable across different nations TSO dictionary has been selected in REACT
cap tso
CAP/TSO

People trapped

Red code

Car acc. + people

Cod.10

CAP MESSAGE

TSO CODED

– http://www.react-ist.net

slide19
SO 115

GIS interface

– http://www.react-ist.net

Call/taking at a PSAP [CNVVF]

cap representation of an event car accident with passengers to be rescued
– http://www.react-ist.netCAP representation of an event:Car accident with passengers to be rescued

Current CNVVF procedure

    • Always send resources
    • Inform other CNVVF HQs by phone (if needed)
    • Inform other rescue services by phone (if needed)
  • CAP Status = Actual
  • CAP Type = Alert
  • CAP Category = Rescue
  • CAP Urgency = Immediate
  • CAP Severity= Severe
  • CAP Certainty= Likely
tso representation of an event car accident with passengers to be rescued
– http://www.react-ist.netTSO representation of an event:Car accident with passengers to be rescued

Current CNVVF description

    • Code = 10 [Incidente stradale (generico)]
    • Type = Incidente con persone a bordo
    • Icon = 10
  • Event/EType/Category (1st) = CRS (TRP)
  • Event/EType/Category (2nd) = COL (TRP)
  • Event/EType/Category (3rd) = TRP (ASR)
  • Event/EType/Actor (1st) = VEH
  • Event/EType/Actor (2nd) = PPL
  • Event/EType/LocType (1st) = ROAD
interoperability btw firemen in italy
C&C2

Treviso Fire

C&C1

CNVVF Venezia

– http://www.react-ist.net

Interoperability btw Firemen in Italy
interoperability btw firemen in italy23
C&C1

CNVVF Venezia

C&C2

Treviso Fire

– http://www.react-ist.net

Interoperability btw Firemen in Italy

SO115

interoperability btw firemen in italy24
C&C1

CNVVF Venezia

C&C2

Treviso Fire

– http://www.react-ist.net

Interoperability btw Firemen in Italy

CAP adapter

SO115

interoperability btw firemen in italy25
C&C1

CNVVF Venezia

C&C2

Treviso Fire

– http://www.react-ist.net

Interoperability btw Firemen in Italy

CAP adapter

SO115

interoperability btw firemen in italy26
C&C1

CNVVF Venezia

C&C2

Treviso Fire

– http://www.react-ist.net

Interoperability btw Firemen in Italy

CAP adapter

CAP parser

SO115

interoperability btw firemen in italy27
C&C1

CNVVF Venezia

C&C2

Treviso Fire

– http://www.react-ist.net

Interoperability btw Firemen in Italy

CAP adapter

CAP parser

SO115

SO115

how can a c c become interoperable with other c c s
How can a C&C becomeinteroperable with other C&C’s?

– http://www.react-ist.net

Identify who they need to interoperate with

Agree on a common dictionary or adopt an established dictionary (i.e. TSO)

Match their local codes against an this dictionary

Adapt their C&C to generate and receive CAP messages

Adapt their C&C to process and display the received messages

cap adopted by italian firemen corps
CAP adopted by Italian Firemen Corps

– http://www.react-ist.net

The Italian Ministry of the Interior has issued a formal decree concerning the sharing of data between the fire department and other emergency organisations, such as the ambulance service.

The decree – published in the government’s Official Journal of 3 July – defines the communication protocols for exchanging data and information between emergency service command and control rooms.

This is the first time in Italy that an emergency organisation will open its databases to other similar organisations, providing they adopt the communication protocol which has been defined and developed within the REACT project.

what italian firemen will additionally get in 2009
C&C3

Venezia Ambulance

C&C

Venezia Local Police

C&C1

Venezia Fire

C&C

Envir. Agencies

– http://www.react-ist.net

What Italian Firemen will additionally get in 2009

C&C

Civil Protecion

an example of an unexpected application in italy
– http://www.react-ist.netAn example of an unexpected application in Italy
  • Although 112 is an emergency number, each emergency agency can be reached with different numbers (113, 115, 118)
  • Caller not speaking Italian are often managed with problems
  • With REACT in place, keywords may help...
  • ...but it is possible to forward the call to another call-taker who can gather information in the caller language and make them instantly available to the local call-taker
conclusions
– http://www.react-ist.netConclusions
  • Integrated use of both CAP and TSO as enhanced protocol for representing and sharing information about events
  • Adopted by Fire Brigades in Italy
  • Issues:
    • Make current C&C Systems “CAP compliant”
    • Define CAP message content
    • Agree on a common data dictionary: i.e. TSO is a bit primitive for Police officers
  • Demonstrate the interest of the solution: at the end, from end user perspective, is just a “dot” on a screen that pops up… How to perceive the value?
  • Trials in Venezia / Aachen / UK aims at demonstrating the concept
  • Open issues: usage of some CAP fields
    • cap1091.xml
thank you very much for your time
– http://www.react-ist.netThank you very much for your time

Massimo Cristaldi &

Uberto Delprato

IES Solutions

Roma - Italy

[email protected]

www.react-ist.net

See you at the stand

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