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‘Life Long Learning’ The Professional Pharmacy Technician. Association of Pharmacy Technicians UK. Tess Fenn: APTUK: Education Officer Pharmacy NVQ & Technical Support Staff Manager BA (Hons) RegPharmTech MIfL. Friday 14 May 2010 University of Derby.

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association of pharmacy technicians uk

‘Life Long Learning’

The Professional Pharmacy Technician

Association of Pharmacy Technicians UK

Tess Fenn: APTUK: Education Officer

Pharmacy NVQ & Technical Support Staff Manager

BA (Hons) RegPharmTech MIfL

Friday 14 May 2010 University of Derby

pharmacy practice life long learning
Pharmacy Practice: Life Long Learning

R.J. Mellowes pharmacy, Enfield, 1959

Pharmaceutical automation for dispensing

‘Lifelong Learning is defined as ‘all learning activity undertaken throughout life, with the aim of improving knowledge, skills and competence’

European Commission 2007

Omnicell automated store

pharmacy technician education national qualifications
Pharmacy Technician EducationNational Qualifications
  • Apothecary Hall Dispensing Certificate 1970s: City and Guilds Dispensing
  • Certificate
  • 1982: BTEC/ScotVEC National Certificate
  • Higher National Certificate in Pharmaceutical Science
  • Boots Dispensing Certificate/NPA
  • 1996 S/NVQ L3 Pharmacy Services
  • RPSGB accredited underpinning knowledge
  • 2010: new qualification from September- QCF
qualifications credit framework
Qualifications Credit Framework

QCF: new government vocational qualifications framework

A credit value and level are assigned to every unit. The credit value is a measure of average time, where one credit = 10

hours of notional learning. Many units will still include guided learning hours too.

All units in the QCF use the

same unit template, consisting

of learning outcomes (what a

learner needs to know,

understand or do) and

assessment criteria (which

specify if the learner has met

the outcomes to a defined level).





Levels of difficulty

Award = 1-12 credits

Certificate = 13-36 credits 

Diploma = 37 credits or more.

Sets out the qualification titles and structures

Scotland operates the Scottish Credit and Qualifications Framework (SCQF) which differs in structure to the QCF -

qcf pharmacy qualifications draft from 1 st september 2010
QCF Pharmacy Qualifications(Draft) from 1st September 2010

Competence Qualification

Level 2 NVQ Certificate in Pharmacy Service

Skills (QCF) : 3 mandatory units + 4 optional units

Level 3 NVQ Diploma in Pharmacy Service

Skills (QCF): 14 mandatory units + 3 optional units

Knowledge Qualification- Technical Certificates

Level 2 Certificate in Pharmaceutical Science:

3 mandatory units + 3 optional units

Level 3 Diploma in Pharmaceutical Science:

19 units: all mandatory

level 3 diploma in pharmaceutical science 19 units draft
Level 3 Diploma in Pharmaceutical Science: 19 units (Draft)

10.Endocrine and genito-urinary


11.Malignant disease,

immunosupressive &

musculoskeletal medicines

12.Eye, ear, nose and dermatological


13.Community Pharmacy Practice

14.Professionalism in Pharmacy

15.Communicating in Pharmacy

16.Dispensing and Supply of



18.Pharmacy Law, Ethics and Practice

19.Making Medicines in Pharmacy

1.Chemical Principles for


2.Biological Principles for


3.Microbiology for Pharmacy

4.Human Physiology for


5.An Introduction to Action and

Uses of Medicines

6.Gastrointestinal and nutritional


7.Cardio-respiratory medicines

8.Central nervous system

medicines and anaesthesia

9.Infections, immunological

products and vaccines

level 3 nvq diploma in pharmacy service skills qcf draft
Level 3 NVQ Diploma in Pharmacy Service Skills (QCF) (Draft)

Optional x 3

015.Provide advice on symptoms and actions

and uses of medicines

016.Assist in the sale of medicines and

products 017.Manufacture and assembly

of medicinal products

018.Prepare aseptic products and carry out

in- process checking

019.Prepare documentation, materials and

other items for manufacture and

assembly of medicinal products

020.Prepare documentation materials,

components and other items for the

preparation of aseptic products

021.Check documentation, starting materials,

components for the production of aseptic


022.Provide an effective service in a setting

outside the pharmacy

023.Assist in the supply of pharmaceutical


024.Process prescriptions for payment

025.Prepare to conduct a review of an

individual’s medicines

026.Enable learning through demonstrations

and instruction

027.Contribute to the effectiveness of teams

Mandatory x14

001.Provide an effective and responsive pharmacy service

002.Process pharmaceutical queries

003.Ensure your own actions reduce risks to health and safety

004.Reflect on and develop your practice

005.Receive prescription from individuals

006.Confirm prescription Validity

007.Assemble prescribed Items

008.Issue prescribed Items

009.Prepare extemporaneous medicines for individual use

010.Order pharmaceutical stock

011.Receive pharmaceutical stock

012.Maintain pharmaceutical stock

013.Issue pharmaceutical stock

014.Undertake an in-process accuracy check of assembled prescribed items, prior to a final check

specialist pharmacy technician extended roles
Specialist Pharmacy Technician Extended Roles

Pharmacy Technicians: post qualification opportunities for specialisation: service and role redesign

  • Pharmacy in England: building on strengths - delivering the future
  • The Right Medicine: pharmaceutical care strategy for Scotland
  • Remedies for Success: a strategy for Pharmacy in Wales
  • medicines management or ward/clinical technicians
  • staff training
  • information technology
  • supplies procurement
  • clinical trials
  • medicines information services
  • management
  • community and mental health services
  • prescribing advice and support
  • health promotion
  • Patient safety/clinical governance

Health checks are being offered by NHS South West Essex - one of the first PCTs in the country to launch the scheme.

pharmacy technician practice extended roles training development
Pharmacy Technician Practice: Extended Roles: Training & Development

RPSGB: Pharmacy Practice Framework: medicines focused and patient centred: 2008

Pharmacy Technician framework

National Frameworks: guidance for local accreditations

  • Accredited Checking for Pharmacy Technicians
  • New: Medicines Management framework in development

Competency frameworks

  • Pharmacy Technicians (FPT) - a professional development framework for pharmacy technicians in medicines management (was TLF)
  • A Professional Development Framework for Pharmacy Staff involved in Education, Training and Workforce Development
  • North West Aseptic Training & Development manual Aseptic Processing program incorporating a competency framework
  • UKMi A Competency Framework for Medicines Information
  • Scotland: Competency Frameworks for Pharmacy Staff Involved in the provision of a Clinical Trials service
post qualification courses
Post qualification courses

Training providers:









Private sector

  • Professional Diplomas &


  • Foundation Degrees
  • Management course
  • Workplace assessor

and internal verification

qualifications (New 2010)

  • QTLS for Training and


impact of policy on the pharmacy workforce
Impact of policy on the pharmacy workforce
  • Greater clinical & public health responsibilities for pharmacists
  • Greater professional responsibilities for pharmacy technicians
  • Greater involvement of pharmacists in clinical & translational research
  • Maintaining the science base of education for both pharmacists & technicians
  • The economic and financial context

White Paper: ‘The development of pharmacy support staff is a key enabler in improving pharmaceutical healthcare

education and training workforce planning
Education and training & workforce planning

“As part of the NHS Next Stage Review, the Government is considering how workforce planning for all health professionals can be strengthened. Pharmacy workforce planning will form part of these future arrangements”

Medical Education


Dental Programme


Healthcare Science

Programme Board

Medical Programme


Modernising Pharmacy Careers

Programme Board

modernising pharmacy careers programme



Advanced Beginner



Modernising Pharmacy Careers Programme

The MPC Programme covers:

Teaching, learning & assessment, pre &

post registration, including CPD

Career development

Workforce development & planning



pharmacy technicians

pharmacy teams

current & future, working in all aspects

of practice in England

mpc programme board
MPC Programme Board

Co- Chair: Keith Ridge & Dhiren Bhatt

Nick Barber

Trevor Beswick

John Bligh

Richard Cattell

Jonathan Crockett

Chris Cutts

James Davies

Martyn Davies

Rob Darracott

Soraya Dhillon

Tess Fenn

Janet Grant

Helen Howe

Jeannette Howe

Ray Jobling

Gino Martini

Jonathan Mason

David Noyce

Peter Noyce

Alison Pritchard

John Purvis

Anthony Smith

Martin Stephens

David Webb

Rob White

Keith Wilson

DH Programme team led by Dr Sue Ambler (Director of the MPC Programme)

mpc board ways of working
MPC Board: ways of working

The Board primarily works

with and through stakeholders

to identify what needs to be

done and how


  • regulators
  • employers
  • education providers
  • professional bodies & groups
  • representative bodies & trade unions
  • devolved administrations

Focus on workstreams

  • Workstream I


  • Workstream II

Post-registration led by Helen Howe & Keith Wilson

  • Workforce planning

DH will take forward development of new policy emerging from the work of the Board including investment, legislation etc.


Project 1

Project 2

Project 3

Phase 1 – review of pre-registration education and training

Phase 2 – options development




and evaluation

Workstream 1

Aim: To develop a strategic approach to pre-registration education and training of the pharmacy workforce to ensure it has the knowledge, skills and capabilities to deliver the safe, high quality services identified in the Pharmacy White Paper, as well as future policy initiatives

Phase 1 – review of pre-registration education and training

The final report, focused on MPharm concluded that educationally there was a significant case for change to be made, identified 5 principles and 2 frameworks for change


Project 1

Project 2

Project 3

Project 4

Project 5

To understand the future career development needs of the registered pharmacy workforce

Career Lifecycle of Pharmacists and Pharmacy Technicians in Industry

Supervision – on hold

Develop professional standards with professional regulator

Implementation of CPPE recommendations - TBC

Workstream 2

Aim: To develop a strategic approach that will enable the registered pharmacy workforce to acquire the competencies and experience required to deliver the range of services identified in the Pharmacy White paper, as well as future policy initiatives


Scope of the review

Covers careers of pharmacists and technicians and will pick up development needs for non-registered workforce

3) Review needs to cover the full range of careers (see next slide for more detail) including:

  • Primary Care
  • Hospital
  • Industry
  • Academia
  • Community

4) The review will take into account the work being undertaken in project 2 - Career Lifecycle of Pharmacists and Pharmacy Technicians in Industry

  • Education



1) The review will look cover the following areas of capability:

  • Knowledge
  • Skills
  • Attitudes
  • Values
  • Professionalism

2) The review will cover development in the following areas:

  • Technical
  • Clinical
  • Managerial (incl. business)
  • Leadership (& entrepreneurialism)
  • Education and Training
  • Research and Development
contact mpc
Contact MPC

By e-mail:


By post:

Modernising Pharmacy Careers,

Programme Office

Room 453, Skipton House

80 London Road

London SE1 6LH

professional pharmacy technician impact on practice and patient safety
Professional Pharmacy Technician - Impact on practice and patient safety
  • The White Paper -Trust, assurance and safety: The regulation of health professionals: February 2007
  • set out that emerging professions should be regulated
  • establish a General Pharmaceutical Council responsible for the regulation of pharmacists and pharmacy technicians, and the registration of pharmacy premises
  • Demerger of RPSGB- Professional Leadership Body
  • The pharmacy technician professional leadership body APTUK
  • APTUK established in 1952
  • Founded by Katherine Miles MBE
  • Katherine was a ‘dispenser’ : Assistant in Dispensing
  • Her life’s ambition and goal was for pharmacy technicians to be registered and recognised as Professionals
professionalism registration
Professionalism & Registration
  • Voluntary register opened in 2005
  • Statutory registration for pharmacy

technicians across Great Britain

started July 1, 2009: (registered 8592)

  • Transitional grandparenting) arrangements will be in place until midnight on 30 June, 2011.
  • After this date
      • Requirements for entry to the register will change
      • Only those who are registered will be able to work as or call themselves pharmacy technicians
registration practice
Registration & practice
  • GPhC: automatic transfer
  • GPhC will have the power to set standards for pharmacists, pharmacy technicians and pharmacy owners/employers for education and training, premises, ownership of pharmacies, registration, fees, conduct, ethics and performance and CPD
  • New education and training standards for pharmacy technicians
  • Currently: 2nd round of consultation on GPhC- standards: ends 26th May- on GPHC website
  • CPD: 9 entries per year: call and review of records by RPSGB started July 2009
pharmacy technician professional leadership body aptuk
Pharmacy Technician Professional Leadership body: APTUK

5 commitments to members

1.Respond to the needs of pharmacy


2.Provide CPD support and

professional development

3.Actively pursue professional

networking and sharing of


4.Promote pharmacy technicians

through active response to

healthcare policy

5.Support advanced roles for

pharmacy technicians

  • DoH/ GPhC recognition
  • Prospectus
  • 5 commitments
  • CPD support
  • Professional awards
  • PT voice- respond to consultations/key to all the developments mentioned
  • membership

In all that APTUK and, by default pharmacy technicians, do, the primary focus will be the health and well being of patients

aptuk supporting cpd
APTUK supporting CPD
  • Members survey
  • Members were formally surveyed
  • Results gave a clear understanding of the services that will be required from APTUK in the future
  • CPD support was top of the agenda
  • Survey outcomes have informed our prospectus
  • A major part of the Associations’ role will be the provision of robust CPD support and revalidation package for pharmacy technicians in the future
  • 27th October 2009
  • New Officer Post
  • CPD Officer
  • Fiona Price
supporting cpd
Supporting CPD


New website officer: Richie Chapple

Pharmacy Technician



Pharmacy Technician

of Year Awards

Primary and Secondary Care Awards

The Professional Award

Katherine Miles Poster Award


Annual conference: 3day

2007 Birmingham: Celebrating Diversity

2008 Scotland: St Andrews

2009 Wales: Cardiff

2010: Cranage Hall, Cheshire June 18th – 20th

Past Present and Future: Where are You?

Branches Network Nationwide

Branch &Projects Officer

CPD Facilitators/ Branch meetings

APTUK CPD ‘Certificate of Attendance

aptuk awards
APTUK Awards

Katherine Miles Annual Poster Competition sponsored by Healpet

Posters presented & judged at conference

  • Primary Care Award
  • £1,000 education bursary
  • one year APTUK membership present at APTUK Annual Conference
  • engraved glass decanter
  • Secondary Care Award £1,000 education bursary
  • one year APTUK membership present at APTUK Annual Conference
  • engraved glass decanter

Professional Award

APTUK and AAH Pharmacy Technician of the

Year Professional Award

£500 education bursary

one year APTUK membership

an engraved glass decanter

What do you have to do to enter?

professional pharmacy technician the future
Professional Pharmacy TechnicianThe Future

Thank you for listening and I leave you to read

APTUKs response to the MPC programme

Modernising Pharmacy Careers provides a great opportunity to take stock and drive the development of a standardised post qualification training framework that helps deliver the national pharmacy agenda. To prepare future pharmacy technicians for practice in any sector and to give confidence to those transferring between sectors, it would seem appropriate for structured training programmes to provide experience of both primary and secondary care. As additional roles are delegated and carried out in accordance with standard operating procedures, it is essential that the value of regulation, registration and revalidation of Pharmacy Technicians underpinned by appropriate, accredited training is identified to ensure competency of practice and the safety of patients. Any questions?