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Resolve Problems Opening your Company File on Client machine

If you are having problems opening QuickBooks Company file on client machine, this is a great place to start troubleshooting! Learn to resolve issues related to opening the QuickBooks program or specific QuickBooks company file to get you back to business in no time.

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Resolve Problems Opening your Company File on Client machine

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  1. Resolve Problems Opening QuickBooks Company File on Client Machine If you are having ​problems opening QuickBooks Company file on client machine​​, this is a great place to start troubleshooting! Learn to resolve issues related to opening the QuickBooks program or specific QuickBooks company file to get you back to business in no time. Before You Start Troubleshooting 1. Before troubleshooting the company file, make sure the issue is related to the company file rather than the program itself. Also, make sure that QuickBooks is updated to the latest release. See Update QuickBooks Desktop to the latest release. 1. Press and hold the ​Ctrl​​ key while double-clicking the QuickBooks Desktop icon. Note:​​ Do not let go of the ​Ctrl​​ key until you have the ​No Company Open window in QuickBooks. 2. If the program fails to open while holding the ​Ctrl​​ key, see QuickBooks Desktop does not start for steps to resolve, as the following will not help. 3. If the program does open, proceed below. 2. Verify that only one computer is hosting your company file. Turn off hosting in all computers aside from the server. 1. From the QuickBooks ​File​​ menu, select ​Utilities​​. 2. Select ​Stop hosting multi-user access​​. ​Quick tip:​​ If you see anything other than ​Stop hosting multi-user access​​, it means s hosting is currently turned off on that computer. 3. Once you verify that hosting is disabled, proceed below. 1. Make sure that your QuickBooks Desktop Program is not corrupted. Open a sample company file and if you get an error, proceed to troubleshoot ​Solution 7 QuickBooks Desktop Installation​​. If these steps fail to resolve your issue, proceed below to follow the details steps. Solution 1: Open the QuickBooks Company File directly from QuickBooks Desktop If you have determined with the steps above, that you are having problems with only one

  2. company file (not the program itself), then sometimes moving it to your Windows desktop can help if there are any folder permission issues. 1. From the QuickBooks ​File​​ menu, select ​Open or restore company​​. 2. Select the appropriate radio button for the type of file that you are trying to open. 3. Browse the location of the file. 4. Select the file and click ​Open​​. ​Note:​​ You will be prompted to select the location where you want to restore the file if you are opening a .QBX, .QBB or .QBM file. Solution 2: Prevent QuickBooks Desktop Windows from Automatically Opening If there are many windows opened in your company file, try suppressing them from opening automatically. 1. On the ​No Company Open​​ window, select the company file. 2. Press and hold the ​ALT​​ key and click ​Open​​. 3. Note:​​ If QuickBooks displays a login window, type in the password, press and hold the ALT​​ key and click ​OK​​. Do not let go of the ​ALT​​ key until the company file opens fully or an error message is displayed. If you are able to open the company file without error, follow the steps below. 1. From the ​Edit​​ menu, click ​Preferences​​. 2. Click ​Desktop View​​ and select ​Don't save the desktop​​. 3. Click ​OK​​. Solution 3: Rename the .TLG and .ND Extensions on Your QuickBooks Company Files If the TLG and ND files (special file types that accompany your company file) become damaged, renaming them to old can help the file open. 1. Open the folder where the QuickBooks company file is saved. 2. Right-click the transaction log file and rename it to [company file name]OLD.qbw.TLG. It has the same name as the company file with a .tlg file extension. ​Quick tip:​​ Follow the same process in order to rename the .ND file. 3. Open the company file. QuickBooks will automatically create a new .TLG and .ND files. Important: ● Deleting .TLG files are not recommended as it can be used to recover lost data. ● To prevent the error from happening again, always copy the transaction log file with the company file when moving data from one computer to another. Solution 4: Copy the QuickBooks Company File to a New Location

  3. If the company file is located to a network drive, copy it to the local drive of the computer you are working on. If the local file opens, troubleshoot your network configuration. You can download and run the QuickBooks File Doctor to help you with this process. 1. Create a new folder in your ​C:​​ drive. 2. Open the folder where the company file is saved. 3. Press and hold the ​Ctrl​​ key. Select the company file (.qbw) and the corresponding .TLG of your company file. 4. Right-click and select ​Copy​​. 5. Open the new folder. Right-click and select ​Paste​​. ​Quick tip:​​ If you cannot paste the file to the new location and the file is networked, someone else may be using the file. Ask this user to log out of the file and attempt to copy the file again. Solution 5: Check the Properties and File Extension 1. Open the folder where the company file is saved. 2. Right-click the company file and select ​Properties​​. 3. Make sure the ​Type of File​​ is QuickBooks Company file and the ​File size​​ is at least 7MB. 4. Click ​Advanced​​ and make sure that boxes for ​Compress​​ and ​Encrypt​​ attributes are unchecked. 5. Click ​OK Sometimes, a file may have the wrong extension for the type of file. See file extensions used in QuickBooks Desktop for more information. Solution 6: Rename the QuickBooks Company File 1. Open the folder where the company file is saved. 2. Right-click the file and select ​Rename​​. 3. Change the name of the file to something that is not more than 3 letters.​ Important: Make sure to keep the original file extension (.qbw, .qbb, etc) 4. If .TLG is available for that file, rename it as well. Note: ​​If the file does not show an icon or 3 letter extension, or if it shows the wrong icon or extension, you will need to add or edit the file extension depending on the type of file. For more information, see file extensions used in QuickBooks Desktop. Solution 7: Troubleshoot the QuickBooks Desktop Program Installation If possible, try moving your QuickBooks company file to another computer and opening it there. If it opens on this computer, there are problems on the first computer with QuickBooks, or the system itself. Go through the following steps, testing the company file after each one until it opens successfully. 1. Run the QBInstall Tool.

  4. 2. Repair the QuickBooks installation. 3. Reinstall using a clean install. PosTechie Accounting Support Get Support for All QB Products Dial Toll-Free phone number of ​PosTechie​​​18009350532. QuickBooks Point of sale Support phone number connects users with in-house intuit certified QuickBooks ProAdvisors. By providing support for all versions of QB accounting software, we ensure a smooth experience for QB users.

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