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Partner Services Federal Response Unit. An Overview of ESF #6 - Mass Care. National Emergency Management Summit March 4 th – 6 th , 2007. Jono Anzalone, M.S American Red Cross FEMA Region VII ESF #6 Mass Care Manager . ESF #6 - Mass Care

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an overview of esf 6 mass care

Partner Services

Federal Response Unit

An Overview of ESF #6 - Mass Care

National Emergency Management Summit

March 4th – 6th, 2007

Jono Anzalone, M.S

American Red Cross


ESF #6 Mass Care Manager


ESF #6 - Mass Care

What is it and what does it do?

national response plan
National Response Plan
  • Last updated May 25, 2006, and currently under review, establishes a comprehensive all-hazards approach to enhance the ability of the United States to manage domestic incidents.
what is esf 6
What is ESF #6?

ESF #6 promotes the delivery of services and the implementation of programs to assist individuals, households and families impacted by potential or actual Incidents of National Significance (IoNS).

The scope of ESF #6 includes three primary functions:

  • Mass Care (American Red Cross Lead)
  • Housing (FEMA Lead)
  • Human Services (FEMA Lead)
what is esf 65
What is ESF #6?

In essence…

ESF #6 assists the Federal Government in the facilitation of federal resources to the affected State/s.

emergency support functions
Emergency Support Functions

Primary Agencies:

  • Provides staff for each of the federal incident management structures.
  • Serve as points of coordination for the provision of Federal resources to meet the needs for which that ESF is responsible.
    • ARC - Mass Care
    • FEMA – Housing, Human Services

Supporting Agencies:

  • Have expertise in the resources required to meet the needs of the designated ESF.
emergency support functions7
Emergency Support Functions

1. Department of Agriculture

2. Department of Defense

3. Department of Health and Human Services

4. Department of Homeland Security/National Disaster Medical System

5. Department of Housing and Urban Development

6. Department of the Interior

7. National Voluntary Organizations Active in Disaster

8. Department of Justice

9. Department of Labor

10.Department of Transportation

11. Department of Treasury/ I.R.S.

12. Department of Veterans Affairs

13. General Services Administration

14. Office of Personnel Management

15. Small Business Administration

16. Social Security Administration

17. U. S. Postal Service

18. Corporation for National and Community Service

ESF#6 Supporting Agencies:

esf 6 mass care responsibilities
ESF #6 - Mass Care Responsibilities

ESF #6 – Mass Care includes the coordination of Federal resources to Tribal, State and local efforts in support of:

  • Sheltering
  • Feeding
  • Emergency First Aid
  • Disaster Welfare Information
  • Bulk Distribution of Emergency Relief Items
1 sheltering
1. Sheltering

Coordination of Federal resources in support of emergency sheltering includes:

  • Pre-identified sites in existing structures
  • Use of similar facilities outside the affected area
  • Creation of temporary facilities
2 feeding
2. Feeding

Coordination of Federal resources in support of feeding includes:

  • Fixed sites
  • Mobile feeding units
  • Bulk distribution of food
3 emergency first aid
3. Emergency First Aid

Coordination of Federal resources in support of emergency first aid includes:

  • Basic first aid at mass care facilities and designated sites within the disaster-affected area
  • Appropriate referrals
4 disaster welfare information
4. Disaster Welfare Information

Coordination of Federal resources in support of disaster welfare information includes:

  • Information regarding individuals residing within the affected area to immediate family members outside the affected area
  • Reunification of family members within the affected area
5 bulk distribution
5. Bulk Distribution

Coordination of Federal resources in support of bulk distribution includes:

  • Emergency relief items to meet urgent needs
  • Support for distribution sites and systems
esf 6 mass care reporting
ESF 6 - Mass Care Reporting
  • We report on both ARC and non-ARC Mass Care activities:
    • Sheltering – via National Sheltering System
    • Feeding
    • Bulk Distribution

action request flow


Action Request Flow

Mass Care

in the DRO




at each


Got it!


PS Administrator

Got it!

Items Received!

State EOC

Government Liaison

…and reported!

Got it!

State Lead

ESF 6 Mass Care

Declaration Required!

Got it!


ESF 6 Mass Care (ARC)



six primary team member responsibilities
Six Primary Team Member Responsibilities
  • Establish an operations and situational awareness appropriate for your assignment setting.
  • Collect and share appropriate information on all ESF #6 -Mass Care activities with stakeholders.
  • Provide Mass Care subject matter expertise to partners.
  • Coordinate ESF #6 - Mass Care Federal government resources effectively by initiating Action Requests as part of the Mission Assignment process.
  • Participate in conferences, meetings and briefings at assigned locations.
  • Represent the Red Cross responsibly and ensure coordination with the ESF #6 Lead in the DOC.
who esf 6 mass care supports
Who ESF#6 Mass Care Supports…
  • State Lead assigned for Mass Care
  • Southern Baptists
  • The Salvation Army (TSA)
  • Seventh Day Adventists
  • Lutheran Disaster Services
  • World Church Services
  • Other NGOs
esf 6 mass care team tasks
Monitors for Essential Elements of Critical Information to establish an operational and situational awareness

Maintains communications with ESF counterparts and NGOs

Provides updates on available resources and shortfalls

Ensures requested information reports are submitted on time

Participates in conference calls and meetings as appropriate

Uses tools and resources wisely

Maintains contact with the ESF #6 Lead in the DOC

Prepares, submits and tracks all Action Request Forms with FEMA and reports daily on the status to the ESF #6 Lead in the DOC

Functions effectively as the “eyes and ears” of the Red Cross

Establishes a point of contact with the Government Liaison, as appropriate, when assigned to the ERT-A and JFO

Reports significant, high-level leadership visits to the ESF #6 Lead in the DOC as appropriate

ESF #6 – Mass Care Team Tasks
esf 6 assignment locations
ESF #6 Assignment Locations
  • National Response Coordination Center (NRCC)
  • Regional Response Coordination Center (RRCC)
  • Rapid Needs Assessment Team (RNAT)
  • Emergency Response Team – Advance (ERT-A)
  • Joint Field Office (JFO)
  • Red Cross ESF #6 desk in the DOC
esf 6 and fema regions
ESF #6 and FEMA Regions

Regional Managers are placed in the RHQ of each region. And coordinate:

  • Major Regional planning efforts involving mass care, especially evacuation and catastrophic planning
  • Major Regional exercises involving mass care
  • National Shelter System activities with FEMA and states within the Region
  • Development of Pre-Scripted Mission Assignments (PSMAs) around mass care specific to that FEMA Region in coordination with major mass care NGOs and State Leads for ESF 6 Mass Care
  • Facilitate requests for information by FEMA VALs that cannot be met through standard operating procedures with Red Cross Services Areas.

Red Cross Response


Top Officials

US Govt.

President, ARC

& Senior Mgmt


ARC – American Red Cross

BSOC – Biomedical Services Ops Center

CDC – Centers for Disease Control in Atlanta, GA

DHS – Department of Homeland Security

DOC – Disaster Operations Center

DRO – Disaster Relief Operation

EOC – Emergency Operations Center

ERT-A – Emergency Response Team – Advance (FEMA)

HHS – Department of Health & Human Services

HSC – Homeland Security Council at the White House; no ARC liaison here

HSOC – Homeland Security Ops Center (DHS); ARC liaison upon request

IIMG – Interagency Incident Management Group (DHS)

IMPT – Incident Management Planning Team (DHS)

JFO – Joint Field Office (FEMA)

JOC – Joint Operations Center (FBI lead); no ARC liaison here

NRCC – National Response Coordination Center (FEMA)

NOC – National Operations Center

PFO – Principal Federal Official (DHS); occasional ARC liaison here

RNAT – Rapid Needs Assessment Team (FEMA)

RRCC – Regional Response Coordination Center (FEMA)

SA – Service Area

Note – Solid line indicates automatic deployment of a Red Cross representative to the government entity; dotted line indicates deployment if requested (Nov 2006)











All Depts










RNAT/Strike Team






Red Cross Liaisons

During 2005 Hurricane Season

Embedded at NHQ:






Mass Care

Work Group

Wash D.C.


Housing Area

Command TF

In Baton Rouge

HHS Ops Ctr

(Wash D.C.)

Red Cross HQs

CDC Ops Ctr


Wal- Mart




Wash D.C.


(Wash D.C.)


(FL, MS, LA, )




& Texas)


PFO Cell

(New Orleans)


CDC = Centers for Disease Control

DOD = Department of Defense

EAL = External Affairs Liaisons

EOC = Emergency Operations Center

ERT-A = Emerg Response Team-Advance

HHS = Dept of Health & Human Services

JFO = Joint Field Office

IIMG = Interagency Incident

Management Group

MRC = Medical Reserve Corps

NRCC = Nat’l Response Coordination Ctr

PFO = Principal Federal Official

RNAT = Rapid Needs Assessment Team

RRCC = Regional Response Coord Ctr




(FL, AL, MS,








(FL, AL, MS,


State EOCs

in 19 states

Local EOCs

As requested

Forward JFO

Lake Charles

Forward JFO

New Orleans

resource tracking
Resource Tracking
  • We have two methods to track resource requests:
    • Government Liaison Database
    • Action Request Form Database (under development)
reports esf 6 generates
Reports ESF #6 Generates
  • Shelter and feeding reports (via the NSS)
  • Incident Action Plan (ESF #6 – MC portion)
  • Operational Matrix (ESF #6 – MC portion)
  • Situation Report (short narrative)
  • Briefing slides
  • Requests for Information (RFIs)
the national shelter system nss
Status (open/closed/alert/stand by)

Shelter name

Daily Population




City/County/Zip code

Managed by (ARC or non-ARC)

The National Shelter System (NSS)
feeding reports
Feeding Reports
  • Meals provided by provider and county
  • Potential capacity estimated by meals per day, provider and county
  • Data sources
  • Known issues/shortfalls
operational matrix
Operational Matrix
  • A spreadsheet used by FEMA to track the status of tasks agencies submit to the Planning Section
  • Updated for each operational period
  • Reviewed at Operations briefings
incident action plans
Incident Action Plans
  • A consolidated report prepared by the Operations Planning Section
  • Demonstrates what ESFs are working on for next reporting period
  • Details work to be completed using short descriptions
  • Tracks work that has been completed and referenced to the reporting period
action request form arfs
Action Request Form (ARFs)
  • Documents the State’s request on behalf of its stakeholders
  • Initiates the mission assignment process
  • Establishes a tracking mechanism for each request
  • Creates a budget trail for Federal assistance provided

Action Request Form (ARF)

take away items
Take Away Items
  • ESF #6 Mass Care Managers are an available resource for mass care planning, training and operational support.
  • Implementation at the Federal, Tribal, State, and Local level for the National Sheltering System (NSS).
  • American Red Cross ESF #6 - Mass Care volunteers and employees train to work effectively in collaboration with our partners when assigned to FEMA locations.
  • This is performed in fulfillment of American Red Cross Emergency Support Function #6 Mass Care responsibilities, in accordance with the National Response Plan. – However, we don’t provide all Mass Care services for the Federal Government.
    • State Responsibility.
  • Questions?
  • Comments…