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Burnout and compassion fatigue definitions, signs, symptoms, strategies to recognize, prevent and overcome them from a physical, emotional and spiritual perspective. This is for health care workers, and care takers of sick family members. There are speaker notes for this presentation too. If you would like a copy please email me here or at my email address located on the first slide.
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Grand Canyon University
Ralph Quinones RN
March 7, 2010
Compassion fatigue definition
Nature of the problems they can cause
Physical indications and needs
Emotional indications and needs
Spiritual indications and needs
Resources for help and hope
"a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who do 'people work' of some kind”
(Maslach, 1982, p. 3).
“The notion of being burned out by the kind of work that you do, the kind of patients and families that you deal with and the residue from ministering to those hurting people”
(Health Chaplains Ministry Association [HCMA], 2005, ¶ 4).
“It is not about problems and hassles at work, but it is about the stress associated with the clients you deal with” (HCMA, ¶ 4).
Boredom and Cynicism
Increased Impatience and Irritability
A Sense of Omnipotence
Feelings of Being Unappreciated
Change of Work-Style
(HCMA, ¶ 12).
Results in a loss of enthusiasm, energy, idealism, perspective and purpose on a mental, physical, emotional and spiritual level (HCMA, ¶ 2).
Requires professional help and discontinuing being a caregiver until the cynicism and impairment are gone (HCMA, ¶ 3).
A persistent sense of physical fatigue: feeling "run down"
Frequent headaches, migraines.
Chronic muscle tensions of the head, necks or back.
Gastrointestinal problems (ulcers).
Decreased appetite (or a never-satisfied appetite).
Sleeplessness in spite of feeling fatigued.
High blood pressure.
Shortness of breath.
Nervous tics, tremors, teeth/jaw clenching.
(HCMA, ¶ 6)
Depression ("I don't care anymore!").
A dulling affect, mental fatigue ("I can't think straight anymore!").
Increased irritability, hostility ("I hate this job now!").
Decreased tolerance for frustration ("I can't take it anymore!").
Feelings of helplessness and an inability to see a way out ("I dread going to work!").
Increased risk taking and impulsivity
Inflexibility of behavior and goals ("I can't adjust to this!").
Cynicism about self, others, work and the world ("I can't stand this anymore!").
Apathy ("I don't care anymore!").
Reduction or abandonment of recreational activities ("I'd rather stay home now!").
Decreased capacity for pleasure and social contacts ("I don't want to go out anymore!").
Withdrawal, detachment ("I'd rather be alone!").
Increased interpersonal and/or marital discord.
(HCMA, ¶ 7).
(HCMA, ¶ 8).
Physical Renewal through:
Emotional Renewal through:
Exercise & Exertion
Nutrition & Diet
Relaxation & Vacation
Without Drug or Alcohol Addiction (HCMA, ¶ 25).
Talking with a Friend
Yourself : Journal Writing.
(HCMA, ¶ 26).
Spiritual Renewal through
Diversional and Organizational Renewal
(HCMA, ¶ 27).
(HCMA, ¶ 28).
Intentions & Plans
(HCMA, ¶ 29).
Health Chaplains Ministry Association (2005). Balancing the burdens of care giving: Avoiding compassion fatigue. Retrieved March 1, 2010, from http://www.hcmachaplains.org/commentary2.html
Maslach, C. (1982). Burnout: The cost of caring. Englewood Cliffs, NJ: Prentice Hall.
Mosby (Ed.). (2002). Mosby’s medical, nursing, and allied health dictionary (6th ed.). St. Louis, MO: Douglas M. Anderson.
Oregon Department of Human Services (2007). Caregiver’s self-assessment. Retrieved March 1, 2010, from http://www.oregon.gov/DHS/spwpd/caregiving/care_caregiver.shtml=resources