Download
managing communication n.
Skip this Video
Loading SlideShow in 5 Seconds..
Sample on Communication Management PowerPoint Presentation
Download Presentation
Sample on Communication Management

Sample on Communication Management

23 Views Download Presentation
Download Presentation

Sample on Communication Management

- - - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

  1. Managing communication information and knowledge Get My Assignment Help from Instant Assignment Help Australia

  2. TABLE OF CONTENTS INTRODUCTION..........................................................................................................................1 TASK 1...........................................................................................................................................1 1.1 Key decision need to be taken before the new restaurants open to the public.........................................................................................................................................1 1.2 Key information and knowledge needed before important decision making......................................................................................................................................3 1.3 Evaluation of internal and external sources of information and their impact on organization.......................................................................................................4 decision making process................................................................................................... 4 1.4 Recommendation for improvement of customer feedback process.........6 TASK 2 Able to create strategies to increase personal networking to widen involvement in the decision making process.................................................................7 2.1 Stakeholders involved in decision making..........................................................7 2.2 Developing relationship with those stakeholders identified........................ 8 2.3 Involving stakeholders in decision making process........................................ 9 2.4 Strategies for improvement...................................................................................11 TASK 3 Able to develop communication process.......................................................12 3.4 Personal plan to improve.........................................................................................12 CONCLUSION............................................................................................................................14 Get My Assignment Help from Instant Assignment Help Australia

  3. REFERENCES............................................................................................................................16REFERENCES............................................................................................................................16 LIST OF FIGURES Figure 1: Identification of stakeholders in Kooky Fried Chicken.............................7 Figure 2: Strategies for improvement in Kooky fried chicken.............................. 11 Figure 3: Personal plan to improve communication skills.....................................13 Communication Management Sample by Instant Assignment Help Australia For More Help with Assignment Toll Free: +61 879 057 034 Mail us:help@instantassignmenthelp.com.au Get My Assignment Help from Instant Assignment Help Australia

  4. INTRODUCTION A successful business requires an effective management of communication, knowledge and information in all over organization. All three elements are essential elements for expansion of a business. It provides assistance for taking different decisions for an organization. For obtaining different types of information organization uses distinct internal and external sources and these sources have large impact on decision making of company (Jalal-Karim, 2013). The present research study focuses on the expansion of the fast food chain “Kooky Fried Chicken”. Company plans to open a number of restaurants in which communication, knowledge and information play an important role. Along with this it describes various types of tools and techniques for analysing information for important decision making for developing new restaurants. Including this various strategies for improving personal networking are also describing in the following paragraphs of the report. TASK 1 1.1 Key decision need to be taken before the new restaurants open to the public Kooky Fried Chicken is a fast food chain and they wants to develop number of restaurants in the greater Manchester area. For this expansion of organization company needs to take range of decisions. People to be appointed- For the new restaurant Kooky Fried Chicken has to appoint the employees who can work efficiently. This will be the Get My Assignment Help from Instant Assignment Help Australia

  5. responsibility of HR department to look after the recruitment and selection process. Place to be decided for opening restaurant- Kooky Fried Chicken has to decide about the site where they are going to operate their business (Doole and Lowe, 2008). This is an important aspect which the management team has to decide. The place will be such that customers can reach their easily. This decision can be taken by colleting the information related to various areas. Capita sources - The capital will be required for establishing the new restaurant. Management of Kooky Fried has to decide about the sources of funds from where they can generate the money for their working (Hall and et.al., 2011). They have to select the appropriate areas for the smooth functioning in the market. Raw materials to be incurred- Company have to identify the areas from where they can get the fresh chicken. With the identified supplier Kooky Fried must so for a contract that will help them to get a good quality of the product. Competitor analysis- Kooky Fried has to trace their competitor so that there is no disturbance in sale of their chicken product (Alna, Haccoun and Belcount, 2010). Proper analysis of price and promotional activity of the players in the market will them to offer the right price and quality to their consumer. Get My Assignment Help from Instant Assignment Help Australia

  6. Assessing Customer demand - It is important for Kooky Fried chicken to know about the taste and preference of their consumer. This will help them to produce the product according to the need of the customer. 1.2 Key information and knowledge needed before important decision making Kooky Fried chicken has to find out the information and knowledge before starting up the new restaurant chains. Every company before going for their new project must analyze the data which are already available in the market (Osarenkhoe and Bennani, 2007). They can access the knowledge of various other entrepreneurs who are in the market from a longer period of time. This decision can be taken on the basis of planning, market study, consumer preference and the location to start restaurants. Planning- Company with the help of proper plan can set the pre planned goals and objectives that will lead to take proper decision in the future. Planning regarding the Kooky Fried has to be in structured form for the establishment of their chain of restaurants. Market study- It is important to study the market where the Kooky Fried is going to conduct their business. Here company has to study the various competitors’ price and promotional strategy (Singh and Karn, 2012). So they can take the decision for their product which they are going to price in the market accordingly. Consumer preference- The most important factor which the company has to understand is the preference of the consumer. Kooky Fried needs to take the decision for their product on the basis of taste which Get My Assignment Help from Instant Assignment Help Australia

  7. the customer is willing to prefer. Management can prepare their menu according to the choice preferred by the consumer. Location to start new restaurants- For starting the restaurant management has to identify the crowded place where there is huge gathering of public (About Information Systems, 2006). These places have to be identified by the management of Kooky Fried so that proper decision can be taken for the location of the business. 1.3 Evaluation of internal and external sources of information and their impact on organization decision making process Kooky Fried chicken must evaluate their internal and external sources of information so that it does not impact the decision making of the organisation. The decision makers can take the proper decision by having a proper evaluation of these sources of information. Internal Employees- The information can be gathered from the employees of Kooky Fried regarding the taste and preference of the product by consumer (Andrews and Russell, 2012). Whether consumer is facing any problem in accepting the product due to taste these areas can be studied and on that basis various decisions can be taken for the new restaurants. Management- The policies of the management will help in framing the long term goals of the Kooky Fried (HassabElnaby, 2012). The Get My Assignment Help from Instant Assignment Help Australia

  8. decisions relating to future have to be planned in such a way that the objectives of the organisation are achieved in time. Internal records- Decision can also be taken on the past years sales and profit figure of the Kooky Fried. This will help in analyzing the trend in which the company is moving and decision can be taken on the basis of that movement. Communication Management Sample by Instant Assignment Help Australia For More Help with Assignment Toll Free: +61 879 057 034 Mail us:help@instantassignmenthelp.com.au External Political- Kooky Fried has to look after the various rules and regulations framed by legislation to monitor the activities and these must be based to avoid any political risk in which the company may fall. So decision has to be taken by analyzing these legal activities to avoid any default in the operation of organisation. Get My Assignment Help from Instant Assignment Help Australia

  9. Socio Cultural- It is important to understand the socio cultural presence of the society where the Kooky Fried is going to operate their activities (Hinton, 2006). This will help the business in preparation of the menu according to the need and standard which the consumer requires. 1.4 Recommendation for improvement of customer feedback process Kooky Fried must always look after the recommendations which are given by customer for the improvement of their product. Their feedback will help the business to grow in a much better way. The organisation will be developing only when they are able to satisfy the customer need according to their preference. For the company it is important to gather the feedback at every possible time. This will help the management to know about customer preference with respect to their food and service. Ideas of the customer must always be test tried sometimes the suggestion given by customer are so affective that enhance the value of the organisation at the large scale (Bertocci, 2009). On the basis of the advice Kooky Fried must go for the continuous improvement of their product. This will help the customer to freely participate in the company. The real time feedback of the customer must be observed and decision can be taken on that basis. It will help the management to implement the strategy according to the need of consumer (Hong and et.al., 2003). Customer must be provided with the channel from where they can give their response in an easy way. If the process will be complex no customer will like to provide the feedback services to the Kooky Fried. So the system design has to be such that there is easy exchange of information Get My Assignment Help from Instant Assignment Help Australia

  10. between the management of the organisation and consumer. This feedback is going to enhance the companies’ goodwill in the market. TASK 2 ABLE TO CREATE STRATEGIES TO INCREASE PERSONAL NETWORKING TO WIDEN INVOLVEMENT IN THE DECISION MAKING PROCESS 2.1 Stakeholders involved in decision making Stakeholders of the Kooky Fried can be identified through the porters five force model. This method will help the organisation in identifying the important stakeholders for their business. These can also help the cooperation in taking the important decision with respect to the management work of the company. Figure 1: Identification of stakeholders in Kooky Fried Chicken Suppliers- For Kooky Fried suppliers play a very important role. Many decision of the organisation are taken on the basis of their activities. Judgement relating to cost, product differentiation and raw material are based on their own opinion (Gupta and Et.al., 2007). So they are the important role players in restaurant business. Buyers- For the food chain company it is important to understand the preference and taste of their consumer. Kooky Fried decision must also be based on their perception. Their behaviour regarding the product can be affect by the factors like price, service received and the availability of the product. Get My Assignment Help from Instant Assignment Help Australia

  11. Competitor- The entire decision of the organisation must be based on their activity as they affect the functioning of Kooky Fried. Competitors must be analyzed carefully so that business can take the decision based on their actions (Kettunen and Kantola, 2005). Management should look after the price and promotional activity carried out by their competitors and takes the conduct on that basis. Government- Kooky Fried decision will also be based on the tax policies and rules and regulations of the government so they become the part of the stakeholder of the company (Lin, Lu and Wu, 2012). The action of the management regarding the pricing of the product must be based by following the government policy. Owner- The decision taken by the owners of the company has also to be considered by the top management for the proper functioning of Kooky Fried. 2.2 Developing relationship with those stakeholders identified Kooky Fried has to develop and maintain the relationship with stakeholders in order to run the restaurant business in an appropriate manner. They are the person who helps management in taking the right decision to work efficiently. So it is important for the company to continue good terms with these stakeholders. Shareholder- They are the key persons who invest their hard core money in Kooky Fried. On the money invested shareholder expect some return so proper return has to be paid to them in time. If company is not going to provide the appropriate return then they will Get My Assignment Help from Instant Assignment Help Australia

  12. not be able to maintain the relationship with shareholders (Spence, 2010). So it is important for them to provide the returns on suitable time. Supplier- For a restaurant business it is important to have a good relationship with their supplier. They are the people who are going to supply the raw material to the Kooky Fried so proper payment must be made to them. Company needs to serve the fresh food to their customer for that they need to have better supply of materials from their supplier (Rojko, Lesjak and Vehovar, 2011). Management will required to maintain a high quality connection with them. Employee- It is important for Kooky Fried to maintain the relationship with their employees. They are the people who are more in touch with the customers of their restaurants. So on the basis of their feedback organisation can develop their product (Hong and et.al., 2003).. So it is important to have a good connection with the employees of restaurant. Proper reward system and good work environment must be provided to the employee. Customer- Kooky Fried has to look after their customer keenly because their entire business stands on the hands of patron. Management have to see their taste and preference for creating excellent relationship with consumer of their menu. 2.3 Involving stakeholders in decision making process For a decision making of Kooky Fried it is important to involve the stakeholders. They are the key people who help the organisation to develop Get My Assignment Help from Instant Assignment Help Australia

  13. in a much better way. Their ideas and suggestions are significant in the growth of the restaurant business. Supplier- There involvement is very necessary as they supply the goods to the restaurants. If there will not be proper furnish of their services then they can affect the functioning of Kooky Fried (About Information Systems, 2006). The costing which they are going to charge for their raw material also affects the price of the products which are going to be sale at the restaurant. Communication Management Sample by Instant Assignment Help Australia For More Help with Assignment Toll Free: +61 879 057 034 Mail us:help@instantassignmenthelp.com.au Buyers- In restaurant business it is important to take the decision with respect to the taste and preference of buyers of the product. So management has to consider their opinions and views for the proper decision making process of the business. Get My Assignment Help from Instant Assignment Help Australia

  14. Managers- They looks after the entire organisation activity. Managers are the person who knows about the pros and cons of any organisation (Effective Workflow for Collaborative Decision Making, 2009). Administrator decision is important and their involvement in stakeholder decision has to be taken central for the operation of Kooky Fried. Government- Business has to consider government as a stakeholder for their internal and external policy decisions. Their allow the business to function at a particular area so Kooky Fried has to work considering their policies so that it does not affect the overall functioning of the business (Doole and Lowe, 2008). Government decision can overall affect the decision of the company so management must keep their view while framing any decision. 2.4 Strategies for improvement Strategies that can be developed for the improvement of Kooky Fried chicken restaurant on the continuous basis can be getting stick with the fundamentals of business. Company if going to try more and more tactics in the organisation will affect their work. So it is important to remain with the basics and carry on the operation. Figure 2: Strategies for improvement in Kooky fried chicken Continue with the fundamentals- Kooky Fried has to look after the three important principles of restaurant that is quality of food served, Get My Assignment Help from Instant Assignment Help Australia

  15. service provided to the customer and providing clean environment to the customer. Relevant to the customers- From the past success of the restaurant Kooky Fried must not get stuck with the older techniques. They must try to innovate the products according to the need of customer (Osarenkhoe and Bennani, 2007). By providing more quality and delicious chickens to the customer will help in improving their performance. They can also improve the dining experience of customer through proper technological improvement. Manage the organisation profitability- Kooky Fried must identify their operating performance at the end of the day. Company must know whether they are running successfully or not. Opportunity to positively impact the community- Restaurant business must look after the environment responsibility to enhance their activity (HassabElnaby, 2012). This will help Kooky Fried in increasing their operation in a wide area and achieving more success from their competitors. TASK 3 ABLE TO DEVELOP COMMUNICATION PROCESS 3.4 Personal plan to improve Communication skills Communication skills are important for me to develop my relationship in education and work. There are some of the steps which I follow for better communication. Get My Assignment Help from Instant Assignment Help Australia

  16. Figure 3: Personal plan to improve communication skills Try to understand the basics of communication Knowing what is communication- It is important for me to understand the base of communicating with others this can be in the form of messages and signals. This mechanism also helps to develop my relationship with others. Keeping courage in what I say- While speaking I am confident enough that my conversation is worthwhile (Alna, Haccoun and Belcount, 2010). I used to take time on each day for the improvement of my awareness so that the opinions are conveyed in a right form to others. Continuous practise – I used to interact with people every day in work area to enhance my communication skills. Every time when the interaction occurs with other fellow employees this enhances the confidence in me. Engagement of audience By making proper eye contact- Whenever I interact with people use to make an eye contact with them. This also encourages the other one to be interested in communicating with me. This technique helps me to communicate in a much better way. Usage of gestures- I used to use my hands and face while interacting with others. This gesture differs when the interaction is with small and large groups (Singh and Karn, 2012). I use to match the gesture Get My Assignment Help from Instant Assignment Help Australia

  17. according to the people who are listening to me this method also helps in improving the communication skills. Avoid sending mixed messages- I used to communicate in such a way that my gesture, expressions of my face and tone of my speech all are at one pace. I used to deliver the message based on the negativity and positivity attached to it. Usage of my own words Pronunciation must be clear and correct- I used the words very clearly as people are judged on the basis of my competency in vocabulary Practise right words- I don’t use the word until and unless the meaning of the same is known to me. This can be improved by learning a new word on daily basis (Gupta and Et.al., 2007). Using it in communication will improve the conversation. Slowing down the speech- fast conversation with people are not made on my part as individuals consider that I am nervous. So my conversations are always in a slow pace which helps to converse in a better way with my friends and fellow colleague. CONCLUSION From the above study it can be concluded that Kooky fried has to take into consider the various aspects before opening up the new restaurants. They decision relating to the supplier and buyers have to be taken. The involvement of key stakeholder is important in the decision making. Get My Assignment Help from Instant Assignment Help Australia

  18. Company has to formulate the various strategies so that they can function properly. The strategy must be such that it fulfils the goals of the Kooky fried. Communication skills form very important part of an individual to communicate with others. This shows the overall personality of the human with whom you are interactin g. Communication Management Sample by Instant Assignment Help Australia For More Help with Assignment Toll Free: +61 879 057 034 Mail us:help@instantassignmenthelp.com.au Get My Assignment Help from Instant Assignment Help Australia

  19. REFERENCES Books and journals Alna, S., Haccoun, R. and Belcount, M., 2010. Managing Performance Through Training and Development. Cengage Learning publises. Andrews, G. and Russell, M., 2012. Employability skills development: strategy, evaluation and impact. Higher Education, Skills and Work- based Learning. 2(1). pp.33-44. Bertocci, D., 2009. Leadership in Organizations: There is a Difference Between Leaders and Managers. University Press of America. Doole, I. and Lowe, R., 2008. International marketing strategy: analysis, development and implementation. Cengage learning EMEA. Gupta, D. and Et.al., 2007. Intelligent Decision-making Support Systems: Foundations, Applications and Challenges. Springer publishes. Hall, J., and et.al., 2011. Impacts of organizational capabilities in information security. Information Management & Computer Security. 19 (3). pp.155 – 176. HassabElnaby, H., 2012. The impact of ERP implementation on organizational capabilities and firm performance. Benchmarking: An International Journal.19 (4/5). pp.618 – 633. Hinton, M., 2006. Introducing Information Management: The Business Approach. Routleedeg publishes. Hong, S. and et.al., 2003. An integrated system theory of information security management. Information Management & Computer Security. 11(5). pp.243 - 248 Jalal-Karim, A., 2013. Evaluating the impact of information security on enhancing the business decision-making process. World Journal of Entrepreneurship, Management and Sustainable Development. 9 (1). pp.55 – 64. Get My Assignment Help from Instant Assignment Help Australia

  20. Kettunen, J., and Kantola, I., 2005. Management information system based on the balanced scorecard. Campus-Wide Information Systems. 22(5). pp.263 – 274. Lin, Y., Lu, Y. and Wu, J., 2012. The effects of visual information in eWOM communication. Journal of Research in Interactive Marketing. 6(1). pp.7 – 26. Osarenkhoe, implementation Business process management journal. 13(1). pp. 139-164. A. and Bennani, of customer A., 2007. relationship An exploratory management study strategy. of Rojko, K., Lesjak, D., and Vehovar, V., 2011. Information communication technology spending in (2008) economic crisis. Industrial Management & Data Systems. 111(3). pp.391 – 409. Singh, S., and Karn, B., 2012. Right to Information Act” – a tool for good governance through ICT. Journal of Information, Communication and Ethics in Society. 10(4). pp.273 – 287. Spence, E. H., 2010. The normative structure of information and its communication. Journal of Information, Communication and Ethics in Society. 8(2). pp.150 – 163. Online About Information http://pubsonline.informs.org/journal/isre>. 2014]. Systems. 2006. [Online]. Available [Accessed through: on 27 < June Effective Workflow for Collaborative Decision Making. 2009. [Online]. Available through: <http://makeitrational.com/features>. [Accessed on 27 June 2014]. Get My Assignment Help from Instant Assignment Help Australia