The 10 Best Franchises to Open in 2018

1. www.insightssuccess.com October 2018 Franchise Ecosystem Franchise Ecosystem AlphaGraphics’ Team AlphaGraphics’ Team Is Franchise a Profitable Is Franchise a Profitable Stroke of Business Stroke of Business The Employees' Diary Employees' Diary Best A Contented Employee is a Key to Successful A Contented Employee is a Key to Successful Business Operations Business Operations FRANCHISES to Open in 2018 AlphaGraphics, Inc.: Redefining the Norms of Marketing Globally

5. In order to shed light on the novel approaches of the franchising organizations, Insights Success has curated a list of “The 10 Best Franchises to Open in 2018” which are revolutionizing the business concepts and consumer standards. Our Cover Story features AlphaGraphics, Inc., a third party provider of print, marketing, signage and technology solutions helping enterprises solve the biggest branding challenges. The company plans, produces and manages visual communications for businesses through 256 independently- owned and operated business centers conveniently located in communities across the globe. Moreover, this issue also features Cell Phone Repair, a company that specializes in a wide variety of electronic device repairs, including computers, laptops, game consoles, cameras, mp3 players, and much more; Color Glo International, whichspecializes in restoration and repair of leather, vinyl, velour, cloth and hard plastics commonly found in the automotive, aircraft, marine and furniture markets; Figurella USA, a company with a fixed retail location providing personal training sessions and health guidance that provide a wide range of variance to the benefit of the member; GoliathTech, a manufacturer, franchisor and installer of helical screw piles; milliCare, a strategic, trusted partner for a wide range of floor and textile services; Robots.Education, a global leader in STEM education - specializing in the areas of robotics and coding; Signal 88, the leading company that provide customized security services so that individuals, businesses, neighborhoods and communities can feel the complexity of the security needs; uBreakiFix, an electronics repair franchise specializing in same-day repair service of small electronics; Wild Birds Unlimited, the largest franchise system of backyard bird feeding and nature specialty stores. Also, make sure to flip through the articles, written by our in-house editorial team as well as CXO standpoints by notable industry personalitiesto have a brief taste of the sector. Let’s start reading! Hitesh Dhamani

7. Articles Employees' diary A Contented Employee is a Key to Successful Business Operations Franchise Ecosystem Is Franchise a Profitable Stroke of Business? 28 44 Cell Phone Repair: Delivering Premium Cell Phone Repair Services Globally Color Glo International: Spreading Color Restoration and Repair across the World Figurella USA: Embarking Women Fitness GoliathTech Inc.: Spreading Color Restoration and Repair across the World

11. Editor-in-Chief Pooja M. Bansal Anish Miller Hitesh Dhamani Managing Editor Executive Editor Jenny Fernandes Abhishaj Sajeev Bhushan Ghate Assistant Editors Contributing Editors Ishan Mittal Visualiser David King Art & Design Director Amol Kamble Associate Designer Nagesh Tembhekar Co-designer Sumit Lunawat Art & Picture Editors Paul Jayant Belin Khanna Senior Sales Manager Passi D. Business Development Manager Peter Collins Marketing Manager John Matthew Business Development Executives Steve, Joe, Alan, Sagar Sales Executives David, Kevin, Mark, Avinash Technical Head Jacob Smile Technical Specialists Amar, Pratiksha Digital Marketing Manager Marry D’Souza Online Marketing Strategists Alina Sege, Shubham, Vishal SME-SMO Executives Prashant Chevale, Uma Dhenge, Gemson, Prasad Research Analyst Patrick James Circulation Managers Robert, Tanaji Database Management Stella Andrew Technology Consultant David Stokes sales@insightssuccess.com October, 2018 Corporate Ofces: Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-602-1754 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com Insights Success Media and Technology Pvt. Ltd. Off. No. 513 & 510, 5th Flr., Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017 Phone - India: +91 7410079881/ 82/ 83/ 84/ 85 Email: info@insightssuccess.in For Subscription: www.insightssuccess.in www.twitter.com/insightssuccess Follow us on : www.facebook.com/insightssuccess/ We are also available on : Copyright © 2018 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success.

12. The Cover Story Best FRANCHISES to Open in 2018 Redefining the Norms of Marketing Globally At AlphaGraphics, we’ve been more than a printer to the customers we support. ‘‘

13. Paolo Fiorelli CEO

14. Cover Story T Personalizing Customer Outreach The print solutions AlphaGraphics provides include personalized print and mail as well as unique finishing options and materials to help its customers get noticed and get business. The organization is also advancing its digital marketing offerings to support customers in delivering personalized and localized messaging to a targeted audience. AlphaGraphics has advanced its signage offerings to include robust formats spanning window, wall and floor graphics as well as auto wraps and is taking advantage of its recent investments in signage technology tools to enhance signs offerings in wide format and 2.5 D print. he discipline of marketing, in its essence has been a reformatory practice since its advent. The conception of an organization’s outreach in the global market is largely aided by an immaculate marketing approach. Whether it is oriented towards product, pricing, place or promotion, marketing evidently exists in every aspect of a business. Being au fait with the contemporary trends of marketing, devising all-encompassing marketing strategies with a prolific approach, and delivering quality marketing content, comprise the list of provisions of a marketing organization. Founded in Tucson, Arizona in 1970 by Rodger Ford, AlphaGraphics, Inc. is a third party provider of print, marketing, signage and technology solutions helping enterprises solve businesses’ biggest branding challenges. Headquartered in Salt Lake City, Utah, AlphaGraphics is a franchisor of more than 256 independently-owned operating locations in the United States, Brazil, Hong Kong, Saudi Arabia and the United Kingdom, as of the end of 2017. The organization plans to relocate its headquarters to Lakewood, CO by the end of 2018. AlphaGraphics is also offering agOnline, a turnkey Web-to- print private storefront and technology solution that enables the businesses that AlphaGraphics supports to control the marketing collateral inventory, eliminate waste, improve delivery times to auxiliary operating locations and reduce costs. Redefining the Landscape of Print Communications AlphaGraphics was founded by entrepreneur Rodger Ford to create business centers that offered customers the latest visual communications solutions. After building a sustainable and profitable business model, AlphaGraphics began franchising in 1980. In October 2017 AlphaGraphics was acquired by MBE Worldwide S.P.A. (“MBE”) via its U.S holding company. MBE Worldwide is a family-owned Italian holding company based in Milan, Italy, which is one of the world’s largest networks of conveniently located service centers offering outsourcing solutions for shipping, logistics, printing, marketing and communication to businesses and private customers. MBE’s network reaches globally more than 2,500 service centers in 44 countries. AlphaGraphics plans, produces and manages businesses’ visual communications initiatives. The organization’s business centers, operating with the support of a 48-year- old brand, lead the industry in sales per location. Backed by state-of-the-art technology and a global network, AlphaGraphics business centers’ trained and experienced team members are committed to delivering creative solutions that enable customers to get noticed and get business. ‘‘ Since the acquisition, Paolo Fiorelli, Chairman and CEO of MBE and global business operations leader, stepped in as the CEO of AlphaGraphics driving efforts to expand the company’s service offering to customers. Through a strong local presence in the communities we support, AlphaGraphics franchisees offer customized solutions to help customers get noticed and get business. Ryan Farris is the President of AlphaGraphics. Ryan is an executive leader with experience in technology, support, operations and business development. He is widely recognized for building and motivating teams that leverage technology to capture new revenue opportunities, expand markets and develop emerging channels. AlphaGraphics is led by subject matter experts who understand that today’s marketing communications need to go beyond the traditional, which is why the organization brings a consultative approach to delivering the high-

15. ‘‘ We believe the AlphaGraphics network will continue to outpace the industry as one-stop shop print and marketing communications consultants and trusted community partners. quality products and services it offers to customers. The print, marketing and signage professionals who own and operate each brick and mortar AlphaGraphics business center are trained to guide their customers through the selection of materials, finishing and other specifications to produce the right print and branding materials for their businesses’ diverse applications. Connecting the Dots From day one, AlphaGraphics has strategically designed its business model to evolve in the same direction as it customers’ business needs. The experiences of the customers that AlphaGraphics support have continually shaped the brand’s journey since inception as a copy shop in 1970, to a change in structure to become a franchisor of print services in 1980, to growing into a global print and marketing communications leader supporting local markets today. Ryan Farris President “2018 has been a great year for AlphaGraphics so far, with solid growth in the first half of the

16. Cover Story ‘‘ year,” says Ryan. The organization continually invests in state-of-the-art technologies to power its online presence and operational systems, including online ordering for customers, as well as in CRMs and other business intelligence tools. Blueprints of Success Each month, AlphaGraphics centers leverage the capabilities of a proprietary survey platform to generate feedback from the enterprises that it supports. Collecting and effectively using feedback has been AlphaGraphics’ secret to building and maintaining positive relationships with the customers the brand supports to guide business decisions and change. The organization has earned a Net Promoter Score of 89% from customers across the global AlphaGraphics network by continually implementing this practice. The experiences of the customers we service have continually shaped the AlphaGraphics brand’s journey from the company’s inception. “At AlphaGraphics, we’ve been more than a printer to the customers we support. The businesses we support appreciate having the consultative approach of a local partner who knows exactly how it feels to invest everything in a business,” states Ryan. AlphaGraphics’ Team

17. service footprint.”‘‘ A Satisfied Clientele “The manager made a personal visit to my office to review the color and the size of a sign. I really appreciate the personalized service and professionalism!” – Minneapolis, MN We maintain aggressive revenue growth goals and are confident in our strategies to enhance our “AlphaGraphics does professional work in a timely manner with results that represent our organization in the most professional manner possible.” – Mesa, AZ “I’ve been working with the AlphaGraphics team now for 19 years. Each month, I have no worries once I upload 15 newsletters for print and mailing. My experience with AlphaGraphics has never been a disappointment, ever. Their professionalism and knowledge of products surpass their competitors’.” – Aurora, IL The dedicated professionals who service customers at AlphaGraphics take the time to understand how customers’ businesses work to help them sort out problems, avoid mistakes and get the best value out of the print, marketing, signage and technology solutions provided. “The staff was quick with service, knowledgeable, and able to walk me through any questions or doubts. My order was received on the same day it was placed, and I received exactly what I envisioned - doesn’t get much better than that!” – Wilmington, NC AlphaGraphics maintains aggressive revenue growth goals and is confident in its strategies to enhance its service footprint. “We believe the AlphaGraphics network will continue to outpace the industry as one-stop shop print and marketing communications consultants and trusted community partners,” asserts Ryan. The world of print and marketing is more complicated than ever and AlphaGraphics strives to keep it simple for its customers. The company continually bridges the gap and adds value to its customers by understanding their needs and executing a gamut of complex print and marketing solutions on their behalf.

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19. The Best FRANCHISES to Open in 2018 Management Company Name Brief AlphaGraphics, Inc., plans, produces and manages visual communications for businesses through 256 independently- owned and operated business centers conveniently located in communities across the globe. Paolo Fiorelli CEO Ryan Farris President alphagraphics.com AlphaGraphics Cell Phone Repair specializes in a wide variety of electronic device repairs, including computers, laptops, game consoles, cameras, mp3 players, and much more. The firm creates unified solutions and will continue to lead the wireless repair industry as the experts in fast, efficient repairs. cellphonerepair.com Cell Phone Repair Josh Sevick CEO Color Glo International specializes in restoration and repair of leather, vinyl, velour, cloth and hard plastics commonly found in the automotive, aircraft, marine and furniture markets. colorglo.comColor Glo International Gary E. Smith President & CEO The Figurella model is a fixed retail location providing personal training sessions and health guidance that provide a wide range of variance to the benefit of the members. figurellausa.com Figurella USA Cristiana Lelli President goliathtechpiles.com GoliathTech, Inc. GoliathTech Inc. is a manufacturer, franchisor and installer of helical screw piles. Julian Reusing Founder & CEO milliCare Floor & Textile Care is a strategic, trusted partner for a wide range of floor and textile services. Steve Willis Managing Director millicare.com milliCare Robots.Education is a global leader in STEM education - specializing in the areas of robotics and coding. Dennis Kambeitz Founder & CEO robots.education Robots.Education Signal 88 Security is the leading company that provide customized security services so that individuals, businesses, neighborhoods and communities can feel the complexity of the security needs. signal88.com Signal 88 Reed nyffeler CEO Todd Evans Vice President of Franchise sales uBreakiFix is an electronics repair franchise specializing in same-day repair service of small electronics. ubreakifix.comu BreakiFix Wild Birds Unlimited is the largest franchise system of backyard bird feeding and nature specialty stores. wbu.com Jim carpenter Founder & CEO Wild Birds Unlimited

20. Quality Vision Chris Budd Co-founder Isolocity Managing Quality in the Technological Age 18 October 2018

21. Q Travel, and Automotive to “Important” in businesses such as event planning, and consulting. Some industries are required by the government to meet a certain standard, and some are simply required by the big players in their client base. One thing is consistent in all industries, the long term success of a business is dependent on the adoption of a quality management system in some form. If errors are allowed to be repeated, they will eventually erode a business. Quality management software is the technological solution for managing quality. It represents the latest generation of quality management systems and poses a significant opportunity to any type of business. Quality and Resistance to Technology Although the SaaS (Software as a Service) concept has been around for some time now in many industries, it seems to be a slower transition in the quality space. Many companies established their quality management systems years ago which are based in word, excel, and sometimes even physical paper. Quality systems face a strong resistance to change, the stakeholders remember how hard it was to condition employees to follow new compliance procedures and don’t want to do it all over for the sake of going digital. Sometimes they think switching to a quality management software is cost- prohibitive, especially in the small to medium business uality is a factor in any business, the importance of a quality management system ranges anywhere from “Essential” in industries like Air space. They settle in knowing their current system is going to get them certified, but this mentality puts these slow-movers at-risk. The idea that overhauling a quality management system will drain company resources is an archaic one. Yes, the last time the business implemented a quality management system, it was painful. It was done on the backs of Microsoft documents, it depended on certain people to remember all the “if this, then that” triggers. It required the same information to be written out on form after form. That is all very difficult and very bureaucratic, it’s no wonder there is trauma from the memory of that implementation, the neophobia is completely justified. It’s time to start challenging this fear of change because a divide will form between those that adopt a quality management software and those that don’t. Those that do will see a significant drop in quality management hours and therefore, a drop in overhead. These companies will be able to offer their customers better prices and better quality all at once. The idea that switching to a quality management software will be painful is a fallacy. When a quality system is already in place, there are very few adaptations required of the employees. They need to login to a new interface, maybe some format changes from the old forms, but otherwise, it’s asking them to do MUCH less. About The Author Chris Budd is the Co-founder of Isolocity, a quality management software designed to drive customized quality management systems for a wide variety of companies. Isolocity supports the management of formal systems such as ISO 9001 and other standards in the ISO family, HACCP, GMP, FDA, and most custom quality systems. October 2018 19

22. Our clients have reported saving as much as 25% of their quality management time, or saving them from making additional hires. Many clients have reported an easy transition, sometimes the switch is flipped in a matter of a day. Quality Management Software Adapting to Needs of FDA regulations) require signatures in many processes, we were able to build this right into the software At Isolocity, we are mindful that a quality management software should communicate with other business software. We are currently turning our focus to integrating with accounting and retail software but the broader vision is to allow client- made integrations through services like Zapier or an open sourced API. Of course this is treacherous, how do we manage the quality of the service once we’ve handed it’s development out to the masses? External Delegation & Communication Ÿ We reduced our clients’ work efforts by allowing their vendors to participate directly in their system, for instance, many CAPA documents are completed by vendors, we made it so they can do this directly in our clients’ systems. On The Horizon of Quality Management Software At Isolocity, we have adapted our software to meet the needs of a diverse range of clients. Our initial build left us with a software that drove the quality management process automatically for those needing: specification management and inspection, real time SPC, CAPA, document control, internal auditing, inventory management, HR management, equipment management, and/or supply chain management. Among the more exciting technological adaptations are: Augmented Reality Ÿ Imagine you could take a photo of a product prototype and its specifications are automatically uploaded to the quality management software. Imagine if inspection was done entirely by camera and the inspection data was uploaded automatically. Complete a 5S audit at the click of a camera… Technology is not far from this reality. Join the Technological Journey of Quality Management We have our sights set on a few technological trends that we feel will be relevant to quality in the future, here are a few of the more exciting ones: IOT and AI Ÿ Mobility With the advent of smart fridges, smart slow cookers, and even smart garbage cans it’s clear any “thing” can be made smart. As more of a business’ equipment and supplies become smart, the quality management software will be able to capture more information and use less human input. Imagine a smart caliper sending product inspection measurements directly to the system, or a smart machine shutting down automatically when SPC goes out of tolerance. Or a smart spectrometer, a smart hotel cleaning cart, the list goes on. Imagine this layered with AI, predicting problems before they even happen. • Many users of our system are inherently moving while on the job, and use their mobile devices to capture photo documentation, we married these requirements with our functionality. We live and breath technology because we love the idea of passive production, we want to enable our clients to produce top quality outputs while minimizing the time they have to spend on production. There is so much the quality management software industry has already accomplished to that end, the earlier your company jumps on this wave, the more you will get out of it. User based permissions • Not all information in a company should necessarily be accessed by all employees, we mirrored this need by allowing our clients to maintain everything within their system and restrict information as needed. e-Signatures • When moving to online, how do you maintain the accountability the way a written signature does on paper? Some standards (for instance Part 11 Open Source API’s and Webhooks Ÿ Products like Zapier and IFTTT have made webhooking popular and easy. 20 October 2018

24. Cell Phone Repair: Delivering Premium Cell Phone Repair Services Globally W has become big business. As a result, an entire industry dedicated to servicing these devices has emerged over the last 5-10 years. . The industry leader in this space is CPR Cell Phone Repair. CPR is a global technology repair franchising company and is dominating the mobile device repair industry by providing great customer service and by making good on their tagline, “we save you mobile life”. ith smartphone users relying more on their phones now than at any other point in history, repairing and servicing these devices Specializing in water damage, charging ports, broken LCD’s and much more, CPR has the capability of fully restoring damaged devices – in-store and usually in under an hour. CPR can service almost any customer that walks through its doors. Either by repairing their broken consumer- electronic device, replacing their device with an upgraded device or a similar device, or purchasing their broken device which holds no value to them – which in the end, keeps devices out of its landfills and makes planet greener. CPR presently has over 500 locations worldwide and has been franchising since 2004. CPR has locations throughout the US, Canada, India, Kuwait, Nigeria, Guatemala, Ivory Coast, Mexico, and will soon be opening in the Kingdom of Saudi Arabia, Turkey, China, and the Caribbean Islands - all with Master Franchises. ® Customer Satisfaction is the Key Dedicated service, industry expertise and trusted technicians enable CPR to earn its customers’ trust. CPR provides customers with a life-time guarantee on repairs, to ensure customer satisfaction. The end result of the value proposition offered to CPR customers is that they choose CPR more than any other mobile device repair company in the industry. Adding Value to the Damaged Gadgets CPR has grown to be the category leader by focusing on sustainable value for its franchise partners in multiple areas including Product/Service Diversity, Operational & Technical Training/Certification, Preferred Supplier Pricing Programs, Aggressive Lead Generation Programs, Advanced Operational Technology, and National Account Relationships. The company provides on-premises repair of cell phones, iPads, computers, drones, game systems and other electronic gadgets from its franchised locations that offer “while-you-wait” service. CPR consistently monitors its performance levels through a continuous improvement process. This process 22 October 2018

25. The Best FRANCHISES to Open in 2018 allows each aspect of its operations and technical training programs to be analyzed and tracked so it can determine how to improve training and to stay abreast of industry changes. This process ensures that its technicians are the most qualified in the industry. It operates to standardized policies and procedures that allow it to be efficient and consistent in the use of resources and in its ability to take care of its customers quickly. A solid franchisor needs a robust supply-chain. CPR, through its partners, has acquired and operates one of the largest mobile parts supply-chains in North America. This provides longevity to the brand and buying power for its franchisees. CPR has 40% more population coverage than its nearest competitor. Josh Sevick CEO high standards to produce quality soldered devices. It is also a Small Business Administration (SBA) approved franchising company. CPR was also ranked 26 by Entrepreneur.com’s Franchise 500 ranking. th Exhibiting Quality CPR’s establishment of an effective Quality Management System, which adheres to ISO’s strict requirements, provides technical and operational training and is dedicated to achieving customer satisfaction. Its CompTIA Certified Technician Trainer (CTT+) certification authenticates its technician’s dedication to excellence as industry leading instructors. Our trained technicians can help with all your technology support needs. Heading towards the Future CPR aims at filling the void in the mobile device repair space while maintaining leadership position in the industry. The company is positioning itself to expand its in- home services (smart homes), and become the leaders in the emerging IoT space that is set to explode over the next 5 years. In addition, CPR’s Corporate Technical Training Management team has received IPC-7711/IPC- 7721 Rework and Repair Application Specialist Training certification for advanced soldering. It possesses the skills required to meet the industry’s October 2018 23

26. Color Glo International: Spreading Color Restoration and Repair across the World Gary E. Smith President & CEO company also offers re-dyeing or color restoration services for people who want to improve the appearance of the existing finish, or in many cases, provide a complete color change. T commonly found in the automotive, aircraft, marine and furniture markets. The company was founded by Everett C. Smith. Everett’s son Gary E. Smith is now at the helm of the company. Gary serves as President and CEO and maintains a hands-on approach to running the company while continuing to build and expand the Color Glo brand in the marketplace. Encompassing the Globe Formally incorporated in 1975, Color Glo International began franchising in 1982, and is currently present in hundreds of markets throughout the world. It initially began its franchising in the United States and has since expanded into Canada and over 45 countries worldwide. Color Glo products are proven every day to offer the correct results and best value every time they are put to the test. In the last 40 plus years, Color Glo has grown from an idea to an International operation that encompasses the globe. The corporate headquarters are located in Minneapolis, Minnesota. he world leader, Color Glo International, specializes in the restoration and repair of leather, vinyl, velour, cloth and hard plastics Color Glo has serviced thousands of clients in commercial facilities including theaters, auto dealerships, office buildings, marinas, schools and colleges, retail stores, restaurants, hotels, apartment buildings, homes and more. Their process involves specially formulated proprietary products made in the USA. These products are water-based, environmentally friendly, non-flammable and odor free products. Color Glo re-conditioned items will dry in minutes, which allow the customer to use their investment almost immediately. Undertaking Flexibility as an Attribute According to Color Glo, flexibility and cultural sensitivity are the requisite components for expanding into a global marketplace, which extends to the very means of doing business. To exemplify this, 100% of the franchisees in the United States operate their service Dedicated Offerings Color Glo specializes in repairing all types of damaged, mismatched, dirty, faded upholstery found in the home, office, automobile, private or commercial aircraft, boats and commercial seating venues. In addition, the 24 October 2018

27. The Best FRANCHISES to Open in 2018 Exemplifying Customer Satisfaction Color Glo International has been appreciated by many of its franchisees. business from mobile units, while all of the franchises outside the US are required to establish brand recognition through storefront locations. International business is booming, thanks to the capability and willingness to develop new and adjust existing formulas for compatibility with foreign manufacturers’ products. legacy of services, which involves service to its franchisees, service to its customers, and service to its community. As one of the world’s largest leather, vinyl, cloth, velour and plastic repair companies, its offerings include the time, talent and expertise of Color Glo leaders and franchisees. Color Glo Cares supports various charities throughout the world. The company’s franchisees and employees donate thousands of volunteer hours to countless community projects around the world throughout the year. Bill Sachse, a 35-year franchisee from Colorado Springs, Colorado, values the franchisee/franchisor relationship he has experienced with Color Glo. He finds it “like a family; everyone is truly treated well.” Originally based in Omaha, Nebraska, Sachse attests that there is also a great deal of networking and sharing between franchisees, resulting in superior product knowledge and ongoing training. In fact, the Franchise Research Institute study showed a 99% satisfaction rate for “ongoing training and support supplied by the franchisor.” Rich Kitzel of Eugene, Oregon, appreciates the opportunity to choose his livelihood in the community of his choice. He says, “I don’t know how I could earn what I do (here) doing anything else.” However, flexibility is a continuing theme for Color Glo International, and one of its greatest attributes. Color Glo’s sister company, Coustic- Glo, specializes in the cleaning and restoration of ceilings and walls. Many franchisees within the organization provide services in both the brands. In addition to this dual- ownership option, Color Glo franchisees have total freedom to choose their area of emphasis within the menu of product and service options. To support the charitable activities, CGI Color Glo Cares was launched in 2002. It contributes a certain percent of its revenue to various NPO’s including feeding programs, wheel chairs, vehicles and cash donations. The company is passionate about giving back to those in need with a particular affection toward children in need. Glorifying Valuable Recognitions Over the years, Color Glo has been recognized repeatedly by National and International publications for the excellent products, value and quality of the services that they offer. Ernesto Lo Russo (based in Provo, Utah) became the master franchisee for Italy in 2005, and now has over 60 locations. He states, “I went with Color Glo because it is a family- owned business with high integrity.” He asserts that many outside North America “are very suspicious of US companies” and that Color Glo’s corporate philosophy has made it highly desirable in foreign countries. LoRusso enthuses, “The product is amazing, and has been tailored to meet the needs of our (Italian) market.” Color Glo International is the world leader in restoration and repair of leather, vinyl, velour, cloth and hard plastics commonly found in the automotive, aircraft, marine and furniture markets. Color Glo is also proud to have received patents in this industry including a process patent for using the Color Glo process and products in aircraft. In 2006, the company became the first and only ISO Certified Company in the industry. Aiding Charity On the forefront of the environmental movement, Color Glo’s status as a good global citizen does not begin and end with ecology. The company’s reputation is built on its October 2018 25

28. Omnichannel Agent and Customer Engagement Solutions Simplify and personalize the customer experience, empower agents and achieve business success with one workspace for all channel interactions, application integrations, and CX reporting.

30. Employees’ Diary A CONTENTED EMPLOYEE EMPLOYEE EMPLOYEE EMPLOYEE IS A KEY TO SUCCESSFUL BUSINESS BUSINESS BUSINESS OPERATIONS 28 October 2018

31. T the employees are being the pillar of the development of the business practices. Besides, they are concerned about the challenges they have to face with the emerging layoffs and restructuring. The employees need a workplace where they get the satisfaction of their work in addition to the provided opportunities for their self-growth and bliss. At present, the companies are ramping up to take necessary measures to keep its staff enthusiastic and with fewer discontents. For a business to flourish, the integration of employees with the surge of giant steps towards staff pleasure is needed. he growth in a successful business enterprise is due to its working personnel. Currently, companies need to make the limited number of rules and regulations for an employee that will build a sense of trust in them prominently uplifting their dedication in their respective work. Proper counseling and motivation can result in drastic changes in the abilities and flexibility of a worker, playing a vital role in the development of a business enterprise. The companies should also focus on motivating the employees to always keep on learning the new things, benefits of which will be received by the business organizations itself. company’s success. A company should carry out necessary operations to keep its business environment majorly satisfying and free from manipulation. Pleasant workspace helps the employees to properly focus on its targets. The workspace should be designed in such a way that its personnel would admire it always, work with full enthusiasm in the pink of their health. Patience is the Need of the Hour A company can never be successful overnight. It has to strive hard for certain achievements. The company needs be patient with its employees, in situations dealing with profit and loss. The employers should believe in their employees and make them realize that they matter to the company. The business organizations needs to tolerate the staff in terms of serious damage to the productivity of the company and be open and available to them in all sorts of discussions and activities. Stability among the workers can be achieved if the companies remain calm with them. This will lead to constant and secure operations between the employees and the respective organizations. Dealing with the workers patiently will make a bigger difference in the bond of the trust and build a greater sense of satisfaction amongst them. Small Appreciations Make Big Differences The employees are the backbone of a business organization as they dedicate all their hard work and perseverance to it. For these acute commitments, the company must take the measures to acknowledge all employee profiles for their work and offerings on regular intervals. Verbal thanks to an employee can make a colossal transformation in his/her personality and thereby support the work ethics. Besides, a kind memo can help the company workers to be pleased, explicitly surge the development of the business organization. Appreciations in the form of an email can inculcate more positivity among the workers that would highlight the company’s development and lead to smooth employer-employee operations. The staff will be happy with this small act of gratitude making the pillars of the business enterprise more strong. Dress Codes are the Past Entities Nowadays, companies are liberal about the dress codes that once were a compulsion in the traditional business practices. Allowing individuality in the dress codes can back hold the extremity of professionalism. This compatible environment at the workplace keeps a worker happy, reflection of which is/ can be seen on the operations carried out by them with an approach positively affecting the company in high grounds. Basically, companies need to focus on the work performance of an individual rather than judging them on the basis of their appearance. This measure will attract the employees to work hard which will lead to the growth and development of business. The employment sector has to face critical layoffs in the private as well as the government sector. But the technology is emerging with big solutions and opportunities for the employees helping them to become a leader in the near future. Besides, new generation employment masses are truly getting influenced by the use of the smartphones that will surely demonstrate them with new skills and knowledge. The upcoming scenario of employment sector will be an integration of the business organizations and the technology. Flexible and Pleasant Workspace The employees can only contribute to the development of a business if the environment around them makes them happy. The people around them and the people with whom they work play a vibrant part to concentrate and maintain their focus. The flexible operations occurring in a company can uplift the self-development of a worker thereby being the catalyst for Motivation is Much Needed It’s the duty of an employer to motivate their employees on regular basis to attain stability at the workplace. The employees are sometimes under stress and pressure due to the excess workload which can be soothed by activation of workshops related to managing the burden and stimulating the improvement in an individual performance. The October 2018 29

32. Figurella USA: Embarking Women Fitness Introducing New Experiences Cristiana Lelli President Figurella is creating a benchmark in the fitness industry by proving several types of services for the betterment of women. Following are the services provided by Figurella: Ÿ Bubble Workout: The thermogenic bubble workout takes place in a controlled temperature space which maximizes the client’s metabolism rate. It is a 30 minute full body workout that is equivalent of 1.5 hours at the gym. It uses resistance bands and very specific low impact movements to tone and shape. Every exercise is designed to target and tone a specific area of the body. With dedication and commitment, its clients see results within two weeks. F detoxification, and nutritional consulting to provide a revitalizing experience in the health and wellness. ounded in 2011, Figurella USA is an organization as well as a method designed to provide women with one–on–one training, With over 250 locations in 20 countries worldwide, it is the largest spa and fitness center solely for women. It has 200 centers in Italy, about 50 in South America, and more in the rest of Europe. In 2012, Figurella introduced its fitness method to the United States. First, it opened in Coral Gables, second in Pinecrest, and right after in Boca Raton. In the last 2 years it opened four new locations in South Beach Aventura, Doral and Weston. Oxygen Bath: After the bubble workout, Figurella’s clients step into the spa detox bath and then just sit Ÿ The idea is that Figurella is a 100% female space where its clients can disconnect from the world and dedicate time for themselves with the support of its specialized staff which breathes its corporate culture that permeates and nurtures all levels of management. 30 October 2018

33. The Best FRANCHISES to Open in 2018 and relax as increased oxygen levels allow for improved blood circulation, boosts metabolism for 72 hours and leaves the skin with a natural glow. Finally, by purifying the body, client feels energized. clients with an exclusive and personalized experience that no other business provides. It continuously improves its way of dealing with each different situation. the franchisee. Once it was familiar with the market and had first-hand experiences, the opportunities and difficulties started to develop its project starting from a real base. It is currently a member of 6 franchises in Miami and 1 in Boca Raton. A Global Outreach Reforming the Benchmarks of Fitness The brand is present in various countries and grows, both with the presence of points of the parent company and also through the franchising business model. In the US it applied a new strategy that involves various phases. The first was the establishment of the brand in a well-defined area, opening the first centers in companies directly with The second phase involves the opening of franchise centers, following the classic model, around Miami itself and in the nearby counties. The third phase involves the opening of franchises in the main cities of Florida and then in what it could define as “secondary”. Whiles the fourth phase will be to get out of Florida and propose its business in other states. Cristiana Lelli is the President of Figurella. Lelli has been decisively taking initiative for years in her homeland of Italy and now in the U.S. In 2012, she opened the first Figurella outlet in the States, an all- natural fitness and weight loss salon for women. In her youth, she was a competitive swimmer and always followed the Figurella program every day. Cristiana wears her philosophy on her wrist with a tattoo that reads “Carpe diem” a Latin aphorism, usually translated “seize the day”. Promising Customer Satisfaction The trajectory of the brands and methods demonstrate its effectiveness. Its method has a technological and scientific component that actually was created 40 years ago. Since then, progress has been made in the evolution of the same without ever betraying the initial concepts. So it’s clear what it takes to achieve the results it promises to its customers. Cristiana says “she is pleased to introduce Figurella to American women seeking to improve their overall health and wellness.” In her experience, in Italy, some women come just to stay in shape. Many have had great success with weight loss. She loves to stay fit and healthy and if somebody wants to lose inches in a particular part of the body, Cristina made sure that Figurella was the right place of the job. Women wellbeing through commitment and results. When a woman enters in Figurella, the organization knows that if she listens to its suggestions, she will get the results. But what makes Figurella really proud of what it does and what makes it different from competition is to think that when women enter Figurella they cross a path that leads them to change not only measures but above all lifestyle. Figurella was born to give women a complete and all-natural solution to the weight-gain problem. It has learnt so much in all these years working with women only, that Figurella fully understands what each client wants and needs. It is able to provide October 2018 31

34. GoliathTech Inc.: An Industry Leader in Hot-Dip Galvanized Products and Code Compliance capacity. Helical piles are drilled into the ground and will not destroy the land around the project as there is no excavation required. GoliathTech’s manufacturers of screw- piles and helical anchors, use high-quality recycled steel in their fabrication which reduces the carbon footprint and protects natural resources and energy. Screw-piles and helical anchors are also useful for the support of temporary structures since they can be removed and reused with no change in structural integrity. This is very different from a driven pile or drilled shaft or a grouted anchor which are often just abandoned. Some screw-piles which have been in same place for several years, the company has removed and reused those screw-piles at another site. Julian Reusing Founder & CEO H manufactures, designs, distributes, and provides engineering and customer support to all its GoliathTech Franchisee worldwide through its network of certified installers and franchise locations. It is a strong, safe and innovative company which never stops improving so that clients may benefit from its unequalled quality products and services. eadquartered in Magog, Canada, GoliathTech Inc. deals in helical screw piles and offers the best piling solution to support clients’ project. It GoliathTech fabricates 100% of their products in its North American factory. It has many different types of heads to suit any project. The engineering team of GoliathTech can draw, produce and have any special heads needed and they charge nothing for these customized heads. These heads are also patented, to protect GoliathTech from the competitors. GoliathTech Inc. has a wide range of applications within the field of construction, including foundations, housing, solar, underpinning, signage, decks, swimming pools, agricultural infrastructures and so on. It operates with over 200 open franchise units globally. The network of GoliathTech’s franchisees does more than merely carry out simple tasks and put their vast experience to work, to guarantee optimal anchoring of each pile. It carries over 1500 construction projects every single month. GoliathTech Inc. caters to its projects from beginning to end with its in-house engineering, production, business development and customer service team. The GoliathTech’s products are the only fully galvanized products from top to bottom including the levelling head Unparalleled Products Helical piles are faster to install and have a higher bearing 32 October 2018

35. The Best FRANCHISES to Open in 2018 and the bolts. It is the only pile company that offers standard product at no extra cost. The piles are thermally protected against frost with polyurethane insulation and are always included at the factory. range of certifications and it is continually searching for new ones that would be pertinent to its products and installations. GoliathTech Inc. owns utility and design patent in Canada and the U.S. Future Endeavour Its certification list includes: ISO 9001:2015 (Quality management) certification with certificate number: Q101242, ISO 14001:2015 (Environmental management) certification with certificate number: Q101242, CCMC #13675-R certification, ICC-ES Certification ESR-3726, CWB and American Welding Society (AWS D1.1) certification, American Welding Society: AWS certification, Canadian Welding Bureau: CWB certification, Canadian Franchise Association (CFA) certification, and many more. GoliathTech looks forward to expand its roots wider, globally. The organization sees itself as the global standard defector of helical piles and a trend setter. GoliathTech finds itself as the manufacturer and introducer of new tools and accessories in the industry as it produces different type of heads as per their need. GoliathTech is the only screw pile company that offers piles with engraved lot numbers to allow traceability of its products. It can recognize exactly which pile comes from the particular lot, even once it is put in the ground. It has traceability right back to the mill report from the steel suppliers. Hearing from the clients An Innovative Leader “When people ask me, Why GoliathTech? Why I chose GoliathTech and why they should too? Julian Reusing, the Founder and CEO of GoliathTech Inc., is an accomplished entrepreneur who has founded and owned a few companies in the past including ISI Connect, Memory Experts International (MXI) Inc., and currently resides at GoliathTech Inc. My answer has always been for the quality of the product, which is exceeding the requirements of the national building code on all applicable articles, AT THE SAME TIME, always. Helical pile foundations have been around since the early 1800’s. My only concern is that with the influx of helical pile use in the residential market has resulted in different oversights, occurring on daily basis. Most people seem to be focused on the positive factors and are overlooking the mandatory building code requirements and what is required for total compliance. I have encountered numerous helical pile installs that are simply not installed, used and inspected properly. Consequently, time and time again I am seeing projects that do not meet the building code for different reasons. Not all screw piles are the same and not all helical pile installations meet the building code or even the manufacturer’s CCMC report.” – Guillaume Roy from New Brunswick GoliathTech Inc. was founded in Quebec, Canada Corporation as Les Pieux Goliath. Julian purchased this manufacturer of helical piles in 2013 and named it as GoliathTech Inc. We are the most important manufacturer in the helical piles industry globally. Julian has grown multiple companies in multiple industries and always started his journey from zero and reached to the global leader in every industry he worked in. He has brought GoliathTech to become one of the fastest growing franchises globally in 2018. He has brought this company, a high-tech approach to an industry. Certifications and Achievements GoliathTech Inc. is building code compliant in every country it operates globally. The company has a wide October 2018 33

36. milliCare: Delivering Trusted Care providing exceptional support to its franchise network and its customers locally, nationally, and worldwide. Steve Willis Managing Director From a Corporate Business to a Franchise Model milliCare was originally started in 1984 as a corporate business designed to service Milliken carpet customers across the country. The floor and textile maintenance was delivered to these customers by corporate employees and certified contractors. F From the moment a visitor sets foot into a facility, the floor speaks volumes; even a financially successful business will suffer if the floor of its premises is stained, worn, or grimy. With this in mind, milliCare delivers transparent and trustworthy cleaning services to businesses and facilities. Founded in 1984, milliCare is a floor and textile care provider and a subsidiary of Milliken & Company, a manufacturer and marketer of chemicals, fabrics, textiles, composites, and floor coverings for offices, hotels, airports, and other commercial environments since 1865. milliCare helps businesses succeed by providing trusted care that not only helps facilities make a good first impression, but also extends the life of flooring and textiles and improves indoor air quality. Whether it’s an airport, a hospital, a corporate headquarters or a university campus, the milliCare network of independent service providers is a trusted source for floor and textile maintenance needs, offering the most environmentally sustainable and proven maintenance system. or businesses, when it comes to making a good first impression, many factors are important, not the least of which is the condition of their flooring. About a decade later, Milliken decided to change to a franchise model. This promoted growth of the milliCare brand, and significantly increased market penetration, by allowing Milliken to focus more on further research and development while the franchise network concentrates on servicing all brands of carpet and flooring. Today, milliCare is in growth mode with an expanding network of franchise locations that are each staffed with trained and experienced technicians, providing businesses with exceptional floor and textile care. milliCare is recognized as the premier commercial flooring care company with the most advanced technology, 34 October 2018

37. The Best FRANCHISES to Open in 2018 Proven Leadership milliCare will continue to improve its technology, chemistry and cleaning techniques to ensure that it remains the leader in floor and textile maintenance while creating an environment that allows its franchisees to achieve maximum profitability. extraction requires 319% more energy to clean the same square footage as milliCare. With over two decades of management experience in sales, marketing, and franchise development, Steve Willis joined milliCare as the Managing Director in 2017. Steve is responsible for growth and performance within milliCare’s global franchise network. He oversees strategy implementation for the corporate team and helps increase ongoing recruitment within the milliCare network. He brings a hands-on approach to supporting and growing the franchise network. Along with the company’s processes, its products are also environmentally responsible. milliCare’s core carpet cleaning products are Green Seal GS- 37 certified. The company made packaging changes to its Dry Carpet Cleaner and Detergent Residue Neutralizer which can save an additional 29,829 lbs. of packaging per year. That’s almost 15 tons of plastic that will no longer be required. Committed to Environmental Responsibility Milliken and milliCare care about the impact to the environment and are committed to sustainability and environmental responsibility. Steve is a Certified Franchise Executive (CFE), an approved continuing education provider for property and facility managers, and holds all three master level certifications with the IICRC. With the current milliCare team and the backing of Milliken, milliCare is poised for continued growth under Steve’s leadership, both domestically and internationally. The milliCare dry carpet cleaning process uses 99.5% less water than hot water extraction – and hot water Milliken has been ranked by Ethisphere as one of the world’s most ethical companies for the past 12 years, and milliCare takes pride in sharing its parent company’s ethical commitment. milliCare also holds the distinction of being the only global company focused on commercial floor care and maintenance. In addition, milliCare is known as an environmentally responsible and socially conscious organization. Assuring the Cleanest Work Ecosystem Admiring Words from Customers We provide innovative and customized maintenance plans to extend the life of facility flooring and textiles. milliCare delivers the highest quality of services including carpet care, textile care, tile and grout care, general maintenance floor care, entryway protection, protective care, and performance coating. “They have restored carpet that I thought I was going to have to pull out. The nap was down, it was filthy. No one could get it clean, wet extraction couldn’t get it clean. They revived the carpet and gave us two more years with that carpet. It was an incredible cost savings.” milliCare’s parent company, Milliken, owns more than 7,000 patents, many of which are in the floor care arena. Most well-known is its dry carpet cleaner, a specialized polymer. With its extensive research and development, the company is constantly striving to provide its franchisees with innovative approaches to floor maintenance. “milliCare saves us money. Saves us stress. They find a way, they work with us. We feel important because they make us feel important.” October 2018 35

40. The ROLE CONSULTANTS Every BUSINESS Expert’s Column of for Stage E beyond this fundamental hurdle, wise leaders lean on experts to help fill in the gap. Experts such as CPAs, attorneys, bankers, mentors, and consultants are routinely sought by successful business owners for guidance, advice, and support that can be promptly made effective. Gaps in business are essentially analyzed to determine the best, quickest, simplest, or most cost-effective solution, which is then developed and finally implemented by consultants in various niches every minute of the day. Mom & Pop Shop very business owner and executive comes to the realization and fear that they don’t know what they don’t know at some point in the game. To leap Mom & Pop Shops are what we refer to small businesses with 1-25 employees. This may be a small generational business or a growing start-up that is hiring friends and family to help get the job done. One day, the goals become too large and the owners take on more than they can handle in an effort to grow. What these owners don’t realize is that they need to have defined systems in place, along with communication, leadership, and a growth plan to move beyond Mom & Pop Shop status to Small Business status without suffering collapse. Consulting is a big industry for a reason. Businesses have a high risk of failure. Failure is easy, and failure is hard. With the assistance of a consultant, businesses have a much better chance of survival. Let’s take a look at how consulting can work at every stage of a company. Small Business The small business typically has 1-100 employees which may also include many family and friends. Some systems are in place, yet there lacks organization and communication leading the owner down a path of “too many chiefs” or not enough oversight. At this stage, business owners may discover they have a lot of people doing the same thing, no formal processes and a lot of fires to put out. Stress once again takes hold of the business owner in a way that may make them question closing shop and going back into the workforce. Start-up / Pre-revenue This stage of a business is filled with passion and dreams. The owner is typically a technician within the industry breaking free from the constraints of their boss or is a dreamer of great things in general. Problems arise when the many components of running a business the right way interfere and bog down this solopreneur. Seemingly simple, but highly important, responsibilities such as accounting, operations, and marketing can quickly overwhelm and lead to failure. Consulting at these stages require in-depth analysis of where the company currently exists on the spectrum and identifying gaps in the foundation of the organizational structure. Analysis will require a look at financial performance, operations workflow and processes, systems integration and utilization, human resources suite of knowledge and procedures, centralized standard operating procedures, marketing plans and strategy, and more. Analyzing each component of the business will bring to light top layer and secondary issues that the consultant will prioritize to match urgency and effective organizational modeling for proper implementation. Business owners should expect this process to take some time, but in the end Bringing in a consultant at this stage or prior to start up can save the solopreneur from a tremendous amount of stress. The consultant can walk the owner through the hurdles of business with ease and experience. Establishing systems, creating procedures, and building plans for sales and marketing will prepare the busy start-up for successful growth through to the small business phase. 38 October 2018

41. About the Author April Salsbury, MBA is the owner of Salsbury & Co., a business management consulting firm. After growing an organization from 15 employees to 100 employees and seven locations, including international distribution and working in legislation for industry oversight and accreditation, she believed her experience as a CEO and a “builder” could help small business owners avoid certain hurdles and gain valuable insight. April Salsbury owner Salsbury & Co. the business will operate like a well-oiled machine ready for growth. niche of service. This is when the: Branding Consultant is brought in to develop a brand or revitalize a brand for a segment of the business; Lean Specialists are brought in to examine one segment of the manufacturing process; System Analyst is brought in to create functional APIs to connect the 25 software programs used by the company to prevent errors and reduce time wasted on duplicating entries; and possibly, Coaches are brought in to develop a mid-level management team. Mid-size Business & Enterprise The Mid-size Business has successfully identified the needs of a growing business. Most companies of this size (101- 999 employees) and of the Enterprise size (1,000+ employees) have established policies and procedures, human resources, systems integration with maximized utilization, and have a plan to move forward. These areas will experience ongoing expansion enhancement over time. Mid-size companies will start to departmentalize and create an executive team for improved oversight and strategy development. Problems Mid-size companies face are keeping everyone working toward the same goal, communication, effective leadership and management development, mergers and acquisitions, continuous improvement of systems and operational workflow and recruiting for longevity all while staying on top of their next strategic move and pacing change. Enterprises continue to refine and silo roles within the company; however they experience many of the same issues a mid-size company does. There is a need and a place for Consultants at every stage of business, even before the first signs of failure. Bringing a Consultant into the company earlier in the process will make the transition to the next big step easier and the long- term outcome of the business much better. Although business owners may have a difficult time justifying the cost of consulting, especially if funds are limited, the desired end result has greater potential to be realized in a shorter timeframe. Companies that have successfully worked with consultants see the value of their work in the overall success of the business and often retain consultants for future projects. At Mid-size and Enterprise level, Consultants are brought into a company on a project basis and will be focused on a October 2018 39

42. Robots.Education: Providing Imperative Knowledge of Robotics Robots.Education is a world leader in addressing this challenge. We teach robotics directly to children and adults through in-school and after-school programs, summer camps, and evening and weekend workshops. We also work closely with educators, helping them understand the best practices for teaching robotics. We’ve trained hundreds of educators how to teach robotics, and literally 100% of them have indicated that they would recommend us to their colleagues. Dennis Kambeitz Founder & CEO I organization in the global marketplace. n an interview with Insights Success, the Founder and CEO,Dennis Kambeitz of Robots.Education shares hisinsights behind the triumphant success of his Our strategies for teaching robotics allow virtually anyone to acquire robotics literacy. Perhaps more importantly, our programs are incredibly engaging for students and we’ll see enrollment levels that far exceed anything that schools or other programs are achieving. Below are the highlights of the interview conducted between Dennis and Insights Success: Give a brief overview of the company and its vision. The coming decade will be defined by the largest workforce transition in the history of mankind. Millions of jobs will be eliminated by robotics and artificial intelligence, while millions of new jobs will be created. Equally important to understand is that a significant number of remaining jobs will be transformed. Over the past 4 years we’ve demonstrated robotics to more than 14,000 students from grades 4-12, and following our presentations, 90% of them have indicates that they would be interested in learning robotics. The coming decade will see explosive growth within the robotics industry, and the demand for robotics education will grow rapidly. Our approach to teaching robotics is incredibly inspirational, while our strategies and methodology allow virtually anyone to learn robotics. The workplace is changing incredibly rapidly. As companies integrate more sophisticated technologies, job applicants who have strong technical skills (including robotics literacy) will have a huge advantage. It’s important to understand that we’re not advocating that “everyone needs to become a roboticist or a programmer”, but have robotics literacy will be a significant differentiator in the workforce within the next seven year, across a huge number of industries and jobs, including jobs that wouldn’t be considered to be “technical in nature”. 99% of our program participants would recommend us to their friends and family. What are the cutting-edge products/services offered by Robots.Education? We use world-class technology and combine it with an 40 October 2018

43. The Best FRANCHISES to Open in 2018 About the Leader Dennis is recognized as a global leader and passionate advocate for STEM and robotics education. approach that inspires almost everyone. Most other robotics programs tend to fall into two categories – the students are using low- powered technology or they are high- end engineering programs. Once we accept that ALL our students need robotics literacy, the low powered option doesn’t teach enough, and the engineering programs only attract engineering minded students. speak to their principals. And further those Principals will ask him to meet their staff members. Universities and school districts have flown Dennis across the continent to train their professors and teachers. Dennis is regularly invited to speak at education conferences. Over the past three years, he’s being helping thousands of educators to comprehend the disruption in technology that will arrive in the workforce and what a company needs to do to prepare its students. His presentations have been described as “paradigm changing” and “something that ALL educators NEED to hear”. Dennis’s innovative approach to teaching robotics and coding has helped hundreds of schools to achieve unprecedented levels of student engagement across all demographics. His strategies has proved to be successful with boys, girls, nerds, jocks, the gifted, and even students who are not as academically inclined. We teach real-world robotics in a way that inspires virtually everyone, and that virtually everyone can learn. There truly is nothing else like it. What are the distinctive features/foundations that make Robots.Education unique from its competitors? Our programs achieve incredibly strong results. 100% of the educators who we have trained would recommend us to colleagues, and 99% of program participants would recommend us to friends and family. Testimonials from Robots.Education Clients: “The session made me understand how far-reaching robotics is becoming. We have to change our educational structure to include all students in robotics/STEM.” – Joanne Sgroi, Technology Specialist, Woodcliff Lake, New Jersey Superintendents who hear his presentations will often ask Dennis to “Great Session, I liked the introduction to robotics at the beginning - puts it all into perspective.” – Anna Zborowska, Teacher, St. Gregory We make robotics fun for everyone. Our innovative approach to teaching robotics (and incredible levels of engagement) allows us to build strong relationships with educators, whereby they will often view us as a trusted resource, rather than an outside vendor. Robots.Education are world leaders in robotics education. “Best PD ever! Loved it! So Fun” – Sherri-Lynn Pearce, Counsellor, CSSD Where does Robots.Education see itself in the long run and what are its future goals? Robotics education will see massive growth over the coming decade, and Robots.Education has positioned themselves as global leaders in this area. Over the coming decade, we will inspire and educate millions of people on robotics, helping them be successful in both school and their careers. October 2018 41

44. Signal 88 Security: The World’s Leading Security Franchise Offering Peace of Mind to Communities Reed Nyffeler CEO digital reports including photos, videos, and GPS data are always available to clients for total accountability. Presently, Signal 88 Security is guided by a set of core values which includes passion, honesty, integrity, relationships, serving, and learning. T ancillary services such as alarm systems, cyber security, background screening, investigation, risk analysis and security consultancy services. Powered with an innovative approach, Signal 88 Security provides security services for residential, commercial, and industrial clients based on a fundamental belief that safety is a basic human right and need. Signal 88 Security recognize their clients have a purpose, which they can only fulfill if their physical environment is safe and secure. Hence, the company is committed to serve their clients through local ownership, professional service and innovative technology. he security services industry consists of companies which provide private security guards and patrol vehicles, as well as additional A Dynamic Leader Signal 88 Security was founded in 2003 and began franchising in 2008 after Reed Nyffeler, now CEO, introduced the concept as a way to revolutionize the industry. Serving as its Chief Executive Officer, Reed oversees the overall direction and vision of Signal 88 as well as all new services. He also manages the research & development, administrative duties, sales and marketing strategies, and general operations. His key vision is to bring in new franchise owners, so he continued to introduce new ideas that helped the company scale and increase profitability for the franchise owners. Prior to Signal 88 Security, Reed played a crucial role as the Regional Sales Manager at Black & Decker in the Signal 88 Security is the world’s leading security franchise, providing peace of mind to the communities. Since the Signal 88’s unique mobile patrol model is proactive, the presence of a trained officer behind the wheel of a high-visibility SUV prevent crimes and gives the community the peace of mind they deserve. Additionally, being an industry leading technology provider, Signal88’s state-of-the-art 88Edge technology helps officers to patrol safely and effectively. The firm’s 42 October 2018

45. The Best FRANCHISES to Open in 2018 Midwest and later became the National Sales Executive for a prominent holiday lighting distributor and developed the distributorship program. for the property, personnel, and other assets to protect. Signal 88 officers adopt a cutting-edge, proprietary technology, 88Edge, to view tour instructions, check in assigned locations, and file detailed reports.. dedicated services are designed to efficiently meet the required needs with professional security personnel. This provides the clientele with highly trained, highly visible, and highly effective coverage at businesses of any size. Measurable Benefits to Clientele The company’s patrol service is the most cost-effective security solution that currently offers GPS-tracked vehicles and time-stamped electronic reports ensuring quality services with verifiable performance. This offers the clients the flexibility of customized programs to address any security concerns such as maintenance, access control services, facilities checks, disturbance and alarm response. In addition, the Signal 88 Security has disrupted the industry with its franchise concept that offers the national brands with support and technology, along with the local owners that build community and client relationships. It is constantly innovating security services and utilizing innovative technology that implements GPS tracking & dispatch, video & photo reporting, customizable client dashboards, transparent, and searchable reports. Finally under the event services, Signal 88 security offers the patrons with peace of mind and recognizes the need for professionalism in creating a positive image through protection. With an extensive list of satisfied clients ranging from professional and college sporting venues to small, private functions, the team is prepared to protect the client’s investments, patrons and reputation. Future Endeavors Signal 88 Security service processes are built around speed-to-action and transparency. This makes it easy for their clients and their residents or customers to provide an environment where peace of mind is a reality; not a goal. The company offers a proven model of success for its franchises based on continual innovation and improvement that creates a measurable benefit. Currently, the security industry has been comprised of two main segments. The first segment is the large national companies who are successful on considering the technology, marketing, and scalability. The second segment is the small mom and pop operators performing a great job at community and client relationships. We’re here to provide peace of mind to pursue passion in life. Cost-Effective Security Services Being that the franchise concept offers the best of both worlds, Signal 88 Security strives to become the largest physical security company in the world. Although the company has some ground to make up, it has grown rapidly and is confident to set up its franchise models for long-term and sustainable growth. In a rapidly growing industry, Signal 88’s franchise model creates sustainable and recurring top and bottom line growth for its owners. It offers an array of security solutions that help the clients with peace of mind to pursue their passion in life. Recently, the experts have developed custom solutions to provide the clients with the best security options October 2018 43

46. Franchise Ecosystem IS FRANCHISE A PROFITABLE STROKE OF BUSINESS? T implications and stimulated them into becoming a global brand. Yet, many organizations are striving to attain the full benefits of being a globally recognized brand. To stretch out confinements, various organizations often offer franchise licenses to franchise owners in potentially profitable regions for acquiring a better customer approach. Instead of starting from a scratch, an individual can purchase a franchise and start with a proven business model that has a more probability of achieving success. echnology, technique—name it, the world has bestowed some remarkably adaptive With adequate management and guidance, one can easily flourish in the business world. Franchise business strikes down certain hardships and struggles that might be faced in the start-ups. Choosing franchise 44 October 2018

47. businesses over a start-up could prove as a better idea, as it has more fruitful benefits that of any initial-staged businesses. one to adapt and make appropriate business decisions. Besides, a strong support system is often a necessity rather than a want. It supports an individual in maintaining balance between both independent ideologies and the brand’s business modules. The support mostly includes the vast knowledge about the franchise and an expertise outlook on products. With such system, many new business personalities can perpetually sustain in the massive markets. Less risk factor and Higher Success Rate One of the primary concern factor and the misconception in franchise business lies within the limitation of autonomy. Unlike individual enterprises, a franchise business might be facing some problems regarding receiving a full scale autonomy which can be overruled thereafter. It requires compassion over choosing a franchise which is more suitable with a purchaser’s business ethics. This reduces the risk of being dominated by franchisors and other investor entities and helps in drafting own rules to follow on. An Established Open System Unlike any start-ups, a franchise business allows an individual to carry out the operation directly from the established foundation. From brand cultivation and marketing to future plans and customer base, a new franchise owner is blessed with almost everything. An outlet of a franchise ensures the idea of following the similar business modules and operational methods can be more effective. And, implementing some new tweaks in such absolute aspects makes the task easier for a distributor. Though a franchise comes with a well- established platform, it does require consistent efforts on bringing the organization upwards. According to various reports and facts, it has been also stated that the success rate of franchise business is quite higher than an independent entrepreneurial venture. As franchisees operate under a systematic business model, they get an indirect training in marketing as well as staff handling. With a large-scale marketing, the franchisees can promptly attain more customer attraction resulting into a higher growth rate. In addition, it also allows professionals to overview the business reports and key performance indicators which aid October 2018 45

48. How Franchise Business works? Quite a few requirements are needed to be fulfilled by a prospective franchisee owner in order to get qualified for licensing the brand’s name. The qualification requirements significantly vary from one franchisor to other. It often includes maintaining a higher net worth and a good credit score for a larger initial investment. In addition, a franchisee must be having another source of income also an industry/management experience for guiding business effectively. Subsequently considering all the factors, the franchisor determines whether the prospective owner is worthy enough to be qualified for the business or not. A Franchise agreement includes certain sets of terms which are required to be followed by the franchisees. After being qualified, an individual signs an agreement where he/she has to pay a franchise-fee in order to acquire the license to use the brands name and its business processes. Simultaneously, the franchisor assists franchisees with allocation, supplier connections, store- management and staff training. However, it also bestows various facets like specific tested operating system, with creative marketing strategies. Instant Customer Access Customer engagement is one of the most crucial and difficult processes in a business to bear. To gain more number of customers, an organization has to invest their time and efforts on processing various marketing aspects. In case of franchise business, the odds are quite similar but with fewer efforts. As most of franchise brands have a national or a global recognition, franchisees are required to contribute into a “marketing budget” through which the parent companies could process out an extensive promotion campaigns. Meanwhile, franchisee can also start an independent campaign in order to gain instant customer engagement. Below are some methods through which franchisees can uplift the business, independently. Focusing on target audiences—instead of exaggerating over customer approaches, one can narrow down the target audiences to highly qualified prospects. It allows business owners to concentrate and come up with best prospects to deliver. Return-policy—being the most traditional and effective way to attract customers, utilizing return-policies in franchise business will aid the franchisees to get better customer approach. Providing something in return and offering various schemes helps in creating an adverse marketing network. Initially, the opportunities of implanting reinvention in franchise business are narrowed down as the focus of a franchiser is on delivering a consistent experience across all the locations. A multiple franchised locations, a franchisee can easily attain increased purchasing power. Also, Franchise business allows business persons to be flexible to try new products or services in order to test in the real-time market scenario. Thus by considering above aspects, it can be concluded that the franchise business is most secure and best option to invest in. 46 October 2018

50. uBreakiFix: Committed to Deliver High-Quality Tech Repair Services Todd Evans David Reiff to start a mail-in phone repair business, and orders flooded in. Months later, they teamed up with Eddie Trujillo to open their first storefront. Vice President of Franchise Sales P gadgets’ design, they can be damaged very easily, causing frustration for their owners. To address this issue, electronics repair franchising company uBreakiFix stepped into the market to offer same-day repair service of small electronics. The company fixes cracked screens, water damage, software issues, camera issues and most other technical problems. Ten years ago, it cost nearly as much to repair a cellphone screen as it did to replace the device itself, and the repair options available were not of the caliber that today’s customers have come to expect. uBreakiFix filled a gap in the marketplace by offering high-quality, affordable electronics repair, backed by a 90-day warranty and price match guarantee. To affirm its business model and perfect its systems and processes, uBreakiFix opened 47 corporate stores before starting to franchise in 2013. It has since grown to more than 450 stores across the U.S. and Canada. eople are increasingly concerned with their electronic gadgets and devices, especially their smartphones. Given the intricacy of these uBreakiFix repairs anything with a power button. While it specializes in smartphones, tablets, and computers, it also repairs devices like game consoles, hoverboards and drones. To date, the company has repaired nearly 5 million devices. To maintain consistency and quality across locations, uBreakiFix developed a sophisticated training program to equip franchisees with all the right skills, from device repair to store operations. Three weeks of on-site training at the company’s headquarters in Orlando are followed by three weeks of in-store support. In addition, the company has made heavy investments in infrastructure, designing and building a comprehensive platform for From Side Hustle to Franchising uBreakiFix started as a side hustle. In 2009, the company’s founder Justin Wetherill dropped his new iPhone, shattering the screen. Unable to find a reasonably priced repair option, he figured that he could repair the device by himself. After some trial and error, he finally repaired the phone. Recognizing a need for high-quality phone repair, he partnered with his friend 48 October 2018