The Most Influential COOs to Watch In 2023

1. Lillis Upholding a Legacy of Service and Community in the World of Insurance

4. 06. Cover Story Lillis Upholding a Legacy of Service and Community in the World of Insurance

5. 14. Charles Hughes Reinven?ng Technical Services with Agile Workforce Strategies Contents 20. Pioneering Clinical Research and Tech Industry Kim McLean Boericke 28. Arteh Empowering Sustainable Business Transi?ons with Innova?ve Climate Solu?ons Articles Articles The Unseen Heroes Exploring the Impact of COOs on Corporate Success 24. COOs Unveiled Strategies and Insights from Influen?al Chief Opera?ng Officers 30.

7. I success. This editorial celebrates the indispensable role of Influen?al COOs, the unsung heroes behind the scenes, orchestra?ng the intricate way of business opera?ons. n the dynamic landscape of corporate leadership, Chief Opera?ng Officers (COOs) emerge as pivotal figures, steering organiza?ons toward opera?onal excellence and strategic COOs wield a unique blend of visionary foresight and pragma?c execu?on. Their responsibili?es extend far beyond tradi?onal opera?onal oversight; they are architects of efficiency, catalysts for innova?on, and linchpins for organiza?onal resilience. From streamlining workflows to op?mizing resource alloca?on, these leaders navigate the complexi?es of day-to-day func?ons, ensuring seamless integra?on across departments. n U veilingtheImpactandIn?luenceofCO s O In the ever-evolving realm of business, COOs act as catalysts for change, driving transforma?ve ini?a?ves that propel companies forward. Their ability to bridge the gap between high-level strategy and prac?cal implementa?on is a hallmark of their influence. Whether naviga?ng global expansions, embracing digital transforma?ons, or spearheading sustainability efforts, Influen?al COOs leave an indelible mark on the trajectory of their organiza?ons. Editor’s View This editorial, through its latest edi?on of The Most Influen?al COOs to Watch In 2023, also sheds light on the collabora?ve nature of effec?ve COO leadership. Working hand-in-hand with CEOs, boards, and cross-func?onal teams, they foster a culture of collabora?on and innova?on. By championing a harmonious blend of strategic vision and opera?onal efficiency, COOs ensure that their organiza?ons not only survive but thrive in the face of challenges. The profiles of these Influen?al COOs o?en reveal a diverse range of skills – from crisis management to technological acumen. Their adaptability and resilience are crucial in naviga?ng the uncertain?es of the business landscape. As this editorial unfolds, it recognizes and applauds the unsung contribu?ons of Influen?al COOs, shaping the present and future of corporate success. Preon Bannier

8. Brian Lillis COO Ryan Specialty

9. Lillis Upholding a Legacy of Service and Community in the World of Insurance , , , , A motivated work ethic, a drive for constant improvement, a competitive nature, and an entrepreneurial spirit are necessary for success. C O V E R S T O R Y

10. A Story of Community, Continuity, and Commitment in a Changing World! I promises are kept, where the unexpected is prepared for, and where the collective strength of a community is harnessed to protect against life’s uncertainties. n a rapidly changing world where uncertainty seems to be the only constant, insurance stands as a beacon of trust, continuity, and community. It’s a world where , , Brian emphasizes the importance of self- development for aspiring leaders. He believes that organizations should invest in developing their staff and future leaders, but individuals should not rely solely on the organization for their development and career growth. , , In this world where trust, continuity, and community are paramount, Brian Lillis stands as a living testament to a legacy that spans generations. As the Chief Operating Officer of Ryan Specialty Underwriting Managers (RSUM), a division of Ryan Specialty, his journey is intertwined with the enduring history of Lillis Insurance Agency, a family institution in Williamsburg, Iowa. Lillis Insurance Agency’s story is one of deep roots and enduring presence in the heart of Williamsburg, Iowa. It was founded by Brian’s grandfather in 1937, setting in motion a legacy that has thrived for nearly a century. From his grandfather’s founding vision to his grandmother’s stewardship and other family members who continue to carry its legacy forward as a a beacon of trust and reliability within the community. Brian’s journey into the world of insurance was greatly influenced by his father who joined Principal Financial as an actuarial student, following in his father’s footsteps and embracing the family tradition. Over the years, his dedication and expertise led him to hold various senior positions, specializing in actuarial work, risk management, and product pricing. His journey culminated in the esteemed role of Chief Financial Officer, a position he held with distinction for a decade before retiring. Brian’s father was more than a professional mentor; he was a role model who shaped Brian’s values and principles from a young age. Brian’s life journey reflects the enduring influence of his father’s guidance, wisdom, and commitment to excellence. Join us as we explore his unwavering dedication to service, his family’s enduring legacy, and his pivotal role in the ever-evolving world of insurance! Building a Culture of Excellence Brian says Ryan Specialty’s success story since inception is about the culture that Pat Ryan and Tim Turner created by

12. various roles and responsibilities, driven by his ability to tackle strategic, financial, operational, and data-related challenges. Whenever he is presented with a task aimed at benefiting the company, his response is consistently confident: “Yes, I can do that.” Working within a flat organizational structure, especially during the organization’s growth phase, provided Brian with opportunities to contribute to all facets of the business. This exposure and his unwavering commitment to RSUM has played a pivotal role in propelling his career faster than he initially anticipated. Today, as the Chief Operating Officer (COO), Brian still acknowledges the fundamental importance of his initial role as the FP&A Manager. He continues to carry out responsibilities associated with that position, fully aware of the profound impact it has on the organization. Brian has instilled this mindset in his current team, emphasizing that every aspect of their job prepares them for future opportunities and personal growth. Lessons from Challenges and Successes During Brian’s impressive decade-long journey at Ryan Specialty, he has witnessed the company’s ascent to a prominent position as a market leader in the insurance industry. This tenure has provided him with invaluable insights and knowledge that can only be acquired through firsthand experiences. While there have been numerous triumphant ventures, what Brian truly treasures are the lessons extracted from the challenges that didn’t yield immediate results. surrounding themselves with talented, like-minded, hardworking, and extremely driven individuals. The competitive environment compels the employees to bring it every day to win. From FP&A Manager to COO When Brian initially joined Ryan Specialty Underwriting Managers in 2013, he stepped into the role of Manager of Financial Planning and Analysis (FP&A), a position that was newly established. His primary responsibility was to build and develop the FP&A function across the RSUM platform. This task was no small feat, as it required creating an essential analytical and data-driven component within the company. Faced with these obstacles, Brian and his team engaged in consistent brainstorming sessions, endeavoring to conceive innovative solutions to tackle complex problems. These experiences significantly deepened their expertise in the realm of insurance and fortified their capabilities. However, among the myriad experiences, the most pivotal in terms of operations, technology, and finance was the successful acquisitions of Managing General Underwriters (MGUs) that became part of the RSUM family. These endeavors encompassed multifaceted aspects, including the negotiation process, understanding the mutual commitments from both parties, embracing the success of the MGUs, integrating the acquisition into the existing framework, and more. Remarkably, these were accomplished without disrupting the growth trajectory of either entity allowing MGU to maintain and enhance their competitive advantage. Brian was fortunate to work under the leadership of Miles Wuller, President and CEO of RSUM, and others within Ryan Specialty, where executives highly value analytical thinking and data-driven approaches. This unique environment meant that Brian’s role within RSUM was more expansive and challenging compared to his previous positions in other organizations. Throughout his career at RSUM, Brian has embraced

13. Simultaneously, the acquisitions achieved synergies and upheld a steadfast commitment to the long-term strategy and continue to improve their return on investment. Ongoing Commitment to Data & Analytics From its very inception, Ryan Specialty has been steadfastly dedicated to Data & Analytics. This unwavering commitment has driven the company to continually refine its data strategy, recognizing the immense potential it holds not only for its own operations but also for the benefit of its clients. , , Aspiring leaders must take the initiative and be accountable for continuously improving themselves, learning from mistakes, failures, and successes, with the aim of increasing their value to the The utilization of data has already proven to be a formidable asset for the firm, yielding notable positive outcomes. However, the journey is far from over. The organization remains acutely aware of the vast reservoir of data available, and it acknowledges the substantial room for growth and enhancement and appropriately staffing to harness this. Collaborative Culture and Ongoing Talent Search Ryan Specialty thrives on teamwork and a flat organizational structure that encourages open communication. This setup allows for the quick consideration of ideas, fostering discussions and debates across the organization. When consensus is reached, ideas can be put into action promptly, promoting the real-time exchange of information and innovative concepts throughout the company. organization., , These ideas come from the strategic thought leadership of the MGUs CEOs and executive leadership, who engage daily with the market, brokers, competitors, and key Ryan Specialty figures. They play a vital role in driving innovation. To stay competitive, RSUM is always on the lookout for talented individuals in various roles to enhance their value chain. They consistently conduct interviews to attract top talent, most recently during the uncertain times in the insurtech industry. This infusion of talent adds a dynamic dimension to their core IT teams, incorporating valuable lessons from the past and capitalizing on insurtech experience to ensure future success. Strategic Planning and Commitment Over the past year and a half, Ryan Specialty has been diligently managing its operations while simultaneously pursuing ambitious objectives.

14. During this time, the firm has developed a comprehensive IT roadmap, refined its operating model, and elevated its data strategy, all in preparation for the future. Understanding that change is a constant in their industry, Ryan Specialty has dedicated substantial efforts to ensure they are well-prepared for whatever challenges may come their way. This forward-thinking approach has sometimes required difficult decisions, including the prioritization of larger strategic initiatives over smaller isolated advancements. Looking ahead, their primary focus is on fulfilling commitments made to the MGUs executive leadership. These MGUs have faced and continue to confront significant challenges, and Ryan Specialty is committed to providing unwavering support throughout their journey. Moreover, the firm places great importance on demonstrating a substantial return on its investments, generating profits on behalf of its carrier partners and will take responsibility for validating this through various commitments. While progress is assessed quarterly it’s essential to recognize that the level of investment in these initiatives is truly remarkable. Ryan Specialty’s dedication to strategic planning and commitment to its goals shape a promising path forward. 2023 MGA Platform of the Year At the Cultivating Future Leaders Insurer’s Program Manager Awards While advising aspiring entrepreneurs, Brian emphasizes the importance of self-development for aspiring leaders. He believes that organizations should invest in developing their staff and future leaders, but individuals should not rely solely on the organization for their development and career growth. Aspiring leaders must take the initiative and be accountable for continuously improving themselves, learning from mistakes, failures, and successes, with the aim of increasing their value to the organization. Understanding and embracing the organization’s culture, which is often shaped by the executives leading the strategy, is crucial for aspiring leaders and if not aligned there are other opportunities elsewhere, where they may thrive. In his experience with RSUM over the past five years, Brian has observed that hiring talented individuals alone is not sufficient. A motivated work ethic, a drive for constant improvement, a competitive nature, and an entrepreneurial spirit are also necessary for success at the company.

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17. The Most Influential COOs to Watch In 2023 Could you please tell us about your company and its inception story? A Visionary Journey of Cost Optimization, Customer- Centricity, and Transformative Leadership! I innovation and forward-thinking leadership have emerged as the catalysts for unlocking unparalleled achievements. n the ever-evolving landscape of modern life, the keys to success have transformed. Today, it is not only expertise and experience that drive progress, but High Wire Networks offers a diverse array of IT/Telecom managed and professional services alongside a robust managed cybersecurity services proposition. Our capability spans from comprehensive turnkey solutions to providing partial services that complement our partners’ existing offerings. We excel in data center hardware installation, managed data center services, managed NOC, and managed SOC with our 100% onshore security analysts. Additionally, we specialize in network infrastructure support, wireless networks, structured cabling, solutions engineering, and project management. Our customers can avail of our services for ad hoc projects, lifecycle programs, managed services, or break-fix maintenance support. The world we inhabit is dynamic and fast-paced, demanding adaptability and creative solutions to navigate its complexities. As traditional norms give way to disruptive advancements, organizations and individuals alike must embrace innovation to stay ahead of the curve. Amidst the winds of change, one individual stands out as an exemplar of forward-thinking adaptation—Charles Hughes, the esteemed COO of High Wire Networks. What sets us apart and brings real value to our partners is not just the WHAT of our services but rather the HOW. Our website proudly declares that “We take the complexity out of service,” and we achieve this by ensuring an easy-to- engage process, providing tiered subject matter expertise, and delivering effective, cost-efficient solutions. Our approach is consultative, seeking to fully comprehend the desired outcome and offering quality alternatives that enhance the overall customer experience. His journey to the realm of operations and leadership began with a career in the U.S. Army. As a First Sergeant, his passion for service delivery and field operations resonated deeply with the sense of purpose he had felt during his military days. Eager to carry forward this dedication to excellence, Charles transitioned to the corporate world, where he found a new battlefield to conquer - the world of telecommunications. Recently, High Wire Networks unveiled Overwatch CyberLab, an incubator aimed at building a security module within the browser to safeguard users at the edge of networks, wherever the hybrid workforce is located. This innovative module offers protection to the universal enterprise browser, which represents the largest targeted attack surface. This novel approach is poised to disrupt the Secure Access Service Edge (SASE) domain, introduce a new dimension to Identity and Access Management (IAM), and revolutionize enterprise security practices. Joining Williams Communications Group as a field service supervisor, Charles found himself on familiar ground - leading teams to develop and execute missions, just as he had done in the Army. Solving problems in delivery, turning around underperforming teams, and charting new directions with innovative strategies became his method of procedure. The challenges were immense, but Charles embraced them with unyielding determination. Regardless of the hurdles he faced, he found excitement and joy in the journey, reveling in the process of delivering results and surpassing expectations. Can you tell us about your role as a COO in the tech industry and the specific challenges you face in this position, and what strategies have you implemented to drive growth and success within your organization? As Charles rose through the ranks, his leadership style evolved, reflecting the lessons he learned from his military and corporate experiences. Not content with merely managing delivery, he took it upon himself to lead and mentor his teams in all aspects of their roles, including training, quality, and performance management. Under his guidance, teams found inspiration to grow and excel, unlocking their true potential and achieving unprecedented success. I get the opportunity to meet with many customers, whether it is for business development, a strategic project kickoff, or an introduction of a new service offering. During introductions, I always describe my role as doing whatever the team needs me to do to ensure their success. In military vernacular, that means I am responsible for beans, billets, and bullets. Beans- not just sustenance, but the necessary support and services to operate healthily and effectively. Let us unravel the remarkable story of a leader who thrives on turning challenges into triumphs! 15 December, 2023 www.insightssuccess.com

18. Billets- a clean, healthy workplace environment they are comfortable and feel supported. Bullets- the tools to get thejob done, whether that be systems, processes, policies, or equipment. better utilize CAPex or OPex, depending on their financial strategy. As a leader, how do you prioritize and delegate tasks to ensure effective resource allocation and maximize productivity, and how do you approach talent acquisition and development to build a high-performing team? The challenges for a COO are on multiple fronts. I started with High Wire Networks in January 2020, right before the pandemic. The first challenge was to develop a strategy to survive the impacts of the pandemic while at the same time coming out stronger and able to take advantage of growth opportunities on the other side. We were faced with the needs of customers for lower prices and the labor market expecting higher wages. Logistics were more complicated than ever, and the traditional annual business cycles were now unpredictable. Prioritization is based on contribution to the strategic plan versus the tactical plan. We all must deal with the day-to- day needs of the business and the inevitable emergencies that come up. We still need to focus on the long-term strategic priorities as well. I always try to align those priorities and requirements with people who have responsibility and accountability for the outcomes based on their roles. But as leaders, we are also teachers, so I like to provide opportunities to stretch their limits to help with their development. The key is to provide the right amount of mentoring and direction. For talent acquisition, I don’t just focus on their qualifications for the current role; I look for potential and, even more importantly, assess if they are a good cultural fit for the team they are joining. Having the right chemistry among team members is key. Our strategy focused on clear alignment and communication from top to bottom. We restructured our business development and delivery teams to support a new way of engaging our customers. We worked with our customers to become engaged earlier in developing solutions to increase our value-add and drive efficiency. We developed new pricing strategies to help close better-quality opportunities and improve financial performance. What advice would you give to aspiring COOs in the tech industry who want to make a meaningful impact in their organizations? Internally we increased our review of team composition, or what is known as Right Person, Right Seat. It allows everyone the opportunity to develop individually while providing the best possible value to the company and our customers. We overlayed this with very strong collaboration with our finance team to ensure we also drove the proper business outcomes. Understand who you are as a leader and how you became that leader. You will be faced with many challenges- personnel, business development, financial, and customer delivery. Be consistent in how you respond in those situations. You must continue to grow and develop, but your core beliefs and values are what will build trust and confidence in the organization. Strive to be a servant leader; when the team understands your primary role is to support them and make them successful, they will accomplish great things. Can you share an example of a significant project or initiative that you led, highlighting the impact it had on your company’s success? More of a strategy, but over the past two years, we have been working on processes and procedures around our project implementation services. We work closely with our partner to develop a delivery model that focuses on iterative large-scale deployments with our partner and the end customer. Our solution addresses the near-term objectives of the immediate project but also establishes the basis for the ongoing lifecycle management of the end customer. This allows us to drive efficiency with the partner and customer, better manage our fixed costs without burdening the customer and increase the average deal size. Under this strategy, we are also able to create a managed services delivery model to provide predictable, steady support costs for the customer compared to the peaks and valleys of typical implementation work. The end customer can then Please give us a few testimonials from your clients and awards or recognition that accurately highlight your achievements in the corporate niche. Several years ago, I won the Worldwide Business Research Field Service Award for Innovation. I am a sought-after guest speaker at Service Industry forums and have also written blogs for CompTIA. 16 December, 2023 www.insightssuccess.com

22. focus on increasing diversity and enabling more inclusive research. Empowering Teams and Driving Innovation! E effective management. Being at the forefront of technological innovation, a leader fosters a culture of innovation within the organization. As a Chief Operating Officer of THREAD, Kim McLean Boericke is one such leader who is focused on advancing research for everyone, everywhere. ducation is the key to everything; without it, you are incomplete. It gives you a deep understanding of life science, technological innovation, and Could you please tell us about your company and its inception story? In 2015, a small team of technologists, entrepreneurs, and clinical research veterans got together with a vision for transforming an industry. We looked out at a world that had rapidly evolved to shop for groceries, access medical care, manage money, and even find love from their smart devices anywhere in the world. In contrast to this was a clinical research industry largely living in the last century where everything was onsite and often recorded on paper records. This was not only inefficient from a time and money perspective, but we also saw it as out-of-touch with how people (and ultimately patients) interact with other people and technologies in their everyday lives. Long before a pandemic impacted our industry, we believed change was needed. She is driving innovation, fostering a patient-centric approach, and streamlining operations to revolutionize the world of clinical trials. Kim’s journey is a testament to the qualities and skills that define a successful COO in the tech industry—operational acumen, strategic leadership, innovation, and a strong commitment to empowering teams and driving positive change. To learn more about her journey, we at Insights Success interviewed Kim to learn about her wide range of capabilities and the configurable platform. THREAD has grown a long way since those early days. We built the world’s leading configurable research platform that enables data collection for everyone, everywhere. Partnering with top pharma and CROs (Clinical Research Organizations), we have delivered over 215 clinical trials in over 60 countries leveraging a wide range of capabilities, including eConsent, Telehealth, eCOA, eSource site data capture, notifications, and integration of medical devices and sensors, all wrapped in a secure, compliant, and configurable platform. Below are the highlights of the interview: Could you please brief us about yourself and what motivated you to embark on this sector? I started as a Project Manager in clinical research in 1996 at a small company called ClinTrials. Most of my career has been spent learning and growing my expertise in managing clinical trials and later managing and leading operations in organizations conducting clinical research. Over the years, I saw how clinical trials affected patients and sites as the burden to participate increased as the trials became more complicated. I joined THREAD because their focus was on advancing research for everyone, everywhere. A clear focus on the patient and decreasing their burden—and a clear For us, ‘patient-first’ is more than just a saying. That is why, in 2021, we acquired inVibe as an AI-driven next- generation patient-listening technology to bring actual patient voices into how we design and execute clinical trials. To ground ourselves in the science of these data- driven practices, we also acquired Modus Outcomes to collaborate with our team, leveraging the clinical outcomes 20 December, 2023 www.insightssuccess.com

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24. researchers, who have produced more than 150 peer- reviewed publications with thousands of citations in the last seven years. THREAD combines these three pillars of scientific innovation, patient voice, and a configurable omni-channel global research platform to provide unique fit-for-purpose solutions. Can you tell us about your role as a COO in the tech industry, the specific challenges you face in this position, and what strategies you have implemented to drive growth and success within your organization? As COO, I am focused on our clients and the successful delivery of our services and our platform that enables their research. I am focused on improving our delivery model to become more efficient - enabling THREAD to grow faster without taking on more cost, allowing us to become a fiscally strong organization. I am also focused on our team and providing them an opportunity to grow and develop their careers. Our C-suite is very connected. We have regular staff meetings and quarterly in-person meetings to focus on the organization, goal attainment, and strategic positioning. Regular one-to-one meetings provide an avenue for deeper discussions and collaboration on specific topics. We also have regular task forces focused on key initiatives. Can you share an example of a significant project or initiative that you led, highlighting the impact it had on your company’s success? How do you stay up to date with the latest technological advancements and trends, and how does this knowledge inform your decision-making process? Over the last year, the services team has been working on their workflow and handoffs to improve our cycle time from kick-off meetings to study launch. We have been able to decrease our cycle time by 35%. The impact is less cost and a faster start-up for our client’s clinical trials. Improving client satisfaction and repeat business. We can do faster, which has a positive impact on our revenues. Industry journals, website reviews, and networking across the industry are a few ways I can stay current with technology advancements and trends. The information, once analyzed, provides data and insights that support my decision-making process. Discussions and collaboration with my peers also support my decisions. In your opinion, what are the key qualities and skills that make an effective COO in the tech industry? As a COO, how do you collaborate with other C-suite executives to align organizational goals and ensure smooth operations? 22 December, 2023 www.insightssuccess.com

25. What advice would you give to aspiring COOs in the tech industry who want to make a meaningful impact in their organizations? I believe an effective COO must be a strong operator who understands how the tech is used in the field. There is a balance between understanding how the tech works and how it is used. The COO must also understand their teams’ strengths and leverage their strengths by ensuring the leaders are in the right roles and then supporting their leadership. There are a couple of suggestions I would give to aspiring COOs. The first is to understand the product and how it works, but more importantly, to have a full understanding of how it is used by the stakeholders. Take time to understand your leaders and how they operate. Ensure they have the mentorship, autonomy to make decisions, and the oversight to be successful. Work closely with finance to understand the revenue and cost of services for the business. Take time to understand the full picture before you decide to make changes. How do you foster innovation and a culture of continuous improvement within your organization? I foster innovation and a culture of continuous improvement by supporting my leaders and providing time. Our leadership team spends time discussing the industry and new trends and working through what that could mean for the organization. The leaders work with their teams and get feedback on how we can be more effective and efficient. These ideas and concepts are then used to develop new workflows, new features, or enhancements. Please give us a few testimonials from your clients and awards or recognition that accurately highlight your achievements in the corporate niche. Due to client confidentiality, I cannot provide testimonials. But I have received some awards over the years: As a leader, how do you prioritize and delegate tasks to ensure effective resource allocation and maximize productivity, and how do you approach talent acquisition and development to build a high-performing team? 2021Female Executive of the Year, Bronze Winner, 2021 Stevie Awards for Women 2016ICON Leadership Award, The ‘Builder’ Award 2012PharmaVoice 100, Top Mentors 2008Ingenix Customer Service Award, i3 Research, Cary, USA Ÿ Ÿ Ÿ Ÿ I started my career as a Project Manager. So planning, prioritizing, and delegation have been key skills that I have developed and honed over the years. As a Project Manager, you need to effectively leverage your SMEs and team members to achieve the goals and objectives for each of the projects. I use these skills every day to keep the organization moving forward efficiently and effectively. I believe the development and promotion of talent should be focused first internally. It is important to give talent an opportunity to take the lead and make the decisions with support. Please feel free to add any other additional details that we might have missed out on or that you want to highlight in the article. I believe as an executive in technology, it is important to give back to the community and support the development of the next generation of researchers and scientists (STEM projects). I am a part of Junior Achievement of Eastern North Carolina. As part of Junior Achievement, I have been working with Enloe Magnet High School and supporting their after-school program. I also organized the judging of the Sylvan Elementary School Science Fair. Sylvan is a Title One school in Alamance County, NC. I am also a mentor at work and across my network. I am an active supporter and have been involved with setting up DEI programs.

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27. The Unseen Heroes Exploring the Impact ofCOOs on Corporate SueI n the intricate and dynamic world of corporate governance, Chief Operating Officers (COOs) often play a pivotal role that goes unnoticed by the broader public. While CEOs bask in the limelight and receive accolades for steering the company, COOs function as the unsung heroes behind the scenes, driving operational excellence, strategic implementation, and overall organizational efficiency. In this article, we delve into the critical role of COOs and how their contributions significantly influence corporate success: Defining the COO Role The COO is a C-suite executive responsible for the day-to-day operations of a company. This role has evolved over time, adapting to the changing landscape of business. Traditionally, the COO was seen as a second-in-command, overseeing routine operations to free up the CEO for strategic planning. However, the modern COO is more than just an operational manager; they are strategic partners to the CEO, contributing to decision-making at the highest level. Operational Excellence: The COO's Playground One of the primary responsibilities of a COO is to ensure operational excellence within the organization. This involves streamlining processes, optimizing resource allocation, and enhancing overall efficiency. From supply chain management to production processes, the COO's keen eye for detail helps eliminate bottlenecks and enhances the company's ability to deliver products or services in a timely and cost-effective manner. 25 December, 2023 www.insightssuccess.com

28. Consider a manufacturing company where timely production is crucial. The COO, in collaboration with other departments, would design and implement efficient workflows, minimize waste, and ensure that production schedules are met. This operational prowess contributes directly to the bottom line by reducing costs and enhancing productivity. Imagine a global corporation with operations in various regions. The COO would be tasked with aligning the efforts of diverse teams, ensuring that everyone is working towards common objectives. This collaborative approach not only enhances efficiency but also encourages innovation as ideas and perspectives from different corners of the organization converge. Strategic Implementation: Turning Vision into Reality The Unseen Heroes: Recognition and Challenges While CEOs are often the visionaries who set the course for a company, it is the COO who transforms these visions into tangible results. The COO works closely with the CEO and other executives to translate strategic plans into actionable initiatives. Their role involves aligning resources, setting key performance indicators (KPIs), and ensuring that every department is moving in sync to achieve the company's goals. Despite their indispensable role, COOs often operate behind the scenes, receiving less public recognition compared to their CEO counterparts. This lack of visibility can be both a strength and a challenge. On one hand, it allows COOs to focus on their operational and strategic responsibilities without being distracted by external pressures. On the other hand, it may hinder their ability to effectively communicate their value to stakeholders, both internal and external. Another challenge faced by COOs is the diversity of their responsibilities. Balancing operational excellence, strategic implementation, risk management, and cross-functional collaboration requires a unique skill set. COOs must be versatile leaders capable of navigating the complexities of the corporate landscape. Additionally, they must strike a delicate balance between supporting the CEO and challenging their decisions when necessary. For instance, if a technology company aims to expand its market share through the introduction of new products, the COO would be instrumental in coordinating the research and development teams, production, marketing, and sales to ensure a seamless launch. Their ability to bridge the gap between strategy and execution is a critical factor in a company's ability to adapt to market changes and stay ahead of the competition. Risk Management: Navigating Choppy Waters Recognizing and Celebrating COO Contributions In an era marked by uncertainty and rapid change, effective risk management is crucial for corporate success. COOs are often tasked with identifying potential risks, developing mitigation strategies, and ensuring the company's resilience in the face of challenges. This involves staying abreast of regulatory changes, market trends, and geopolitical shifts that could impact the business. In conclusion, while CEOs often take the spotlight, it is crucial to recognize and celebrate the contributions of COOs as the unseen heroes of corporate success. Their multifaceted role in driving operational excellence, implementing strategic initiatives, managing risks, and fostering collaboration is instrumental in achieving long- term sustainability and growth. Consider a financial institution where compliance with regulatory requirements is paramount. The COO would be responsible for implementing and monitoring compliance frameworks, minimizing the risk of legal and financial repercussions. By anticipating and addressing potential risks, the COO plays a pivotal role in safeguarding the company's reputation and financial stability. Companies that appreciate the value of their COOs are better positioned to navigate the challenges of a rapidly evolving business environment. As businesses continue to face unprecedented levels of complexity, the role of the COO is likely to become even more critical. It is time for organizations to shine a spotlight on these unsung heroes and acknowledge the pivotal role they play in shaping the destiny of their companies. Cross-Functional Collaboration: Building Synergy In the modern corporate landscape, success is rarely achieved in silos. COOs are instrumental in fostering collaboration and synergy across different departments. Their ability to break down organizational barriers and facilitate communication between teams is essential for maximizing the collective potential of the workforce. 26 December, 2023 www.insightssuccess.com

30. Arteh with Innovative Climate Solutions Empowering Sustainable Business Transitions A rteh, an anagram for the name of our planet Earth, is a social enterprise and a climate tech startup committed to supporting small and medium-sized businesses’ transitions to a net-zero future. resources to address these requirements, which became evident to her after the huge accident that happened in Brazil in 2015 involving Samarco, Vale, and BHP, devastating the Doce River basin and impacting several communities and Indigenous peoples that lived by and for the river. We support business transitions through our Arteh Platform – a digital tool that provides carbon accounting, calculation of science-based targets, automated Metrics and Targets Reports, and analysis of decarbonization strategies to achieve net zero targets. The Arteh Platform is simple to use, objective, accurate, and cost-effective for small and medium-sized businesses. It is also a risk reduction tool for larger businesses when evaluating their supply chain. Protecting carbon sinks, such as forests, rivers, oceans, and their main guardians – the Indigenous peoples that live in these territories, became imperative in her mind. Businesses st in the 21 century can no longer undertake their operations without considering their impact on the environment if they want to survive and thrive. Our commitment to social and environmental sustainability resides in the support of indigenous-led environmental projects in Australia and in the Amazon rainforest. Part of our profit is directed to fund such projects. Natalie came to Australia with her husband and daughter at the end of 2018 with a business idea in mind. She enrolled in the Master of Entrepreneurship and Innovation, focusing on Climate Change, Sustainability, and Community Development, at the University of Queensland (UQ). There, in 2019, she met her co-founder, Dr. Saphira Rekker. Arteh was founded in Brisbane, QLD, Australia, at the end of May 2021. The seed idea originated while Dr. Natalie Hurtado, Arteh’s founder and CEO, worked for the Brazilian government and represented the country in several forums of the International Association of Insurance Supervisors (IAIS), which is part of the Bank for International Settlements (BIS) alongside other supranational regulatory bodies. During that time, Natalie witnessed the creation of the Paris Agreement in 2015 and reviewed the draft of the Task Force on Climate-related Financial Disclosures (TCFD) recommendations in 2016. Saphira is a senior lecturer at UQ and one of the leaders in the research on climate science-based benchmark methodologies for corporations. Saphira is a member of the Science-Based Targets Initiative (SBTi) scientific committee and has several papers published in peer- reviewed journals. Saphira and Natalie started working together on their business idea in June 2019, when they participated in the Global Business Challenge, performing the runner-up position after beating over 600 teams from 62 countries. Thanks to this first startup challenge, Arteh received its initial funding of AUS$15,000. Natalie realized that corporations worldwide would be sooner or later impacted by climate regulations that should be harmonized across the globe to align businesses’ efforts to the Paris Agreement ambitions. She envisioned that many companies would not have the capabilities or 28 December, 2023 www.insightssuccess.com

31. After Natalie finished her Master’s in Entrepreneurship, Arteh was selected to the UQ Ventures Acceleration Program, which was game-changing for Arteh. Through the program, founders had the opportunity to find their board advisors and run the first pilot of their prototype platform. After that, Arteh received several recognitions and awards, such as the title of impact startup on the Sustainable Development Goals (SDGs) 9 (Industry Innovation and Infrastructure), 11 (Sustainable Cities and Communities), and 13 (Climate Action) by the Innovation LATAM Hub in 2021, one of the 30 Australian hottest startups in the mining sector by the CORE Innovation Hub in 2022, and was one of the Australian climate tech startups selected by the Low Carbon Accelerator Program, backed by the Queensland government, in 2023. Arteh empowers small and medium-sized Australian businesses to drive towards a net zero future through our powerful SaaS platform. With just a click of a button, Arteh supports companies aligning their climate ambitions with international carbon accounting standards, Australian carbon factors, and science-based target methodologies to turn raw data into valuable insights and action. Dr. Natalie Hurtado CEO and Co-Founder The Arteh Platform provides automated climate-related reports that help businesses make informed decisions about their decarbonization strategies and meet standardized regulatory requirements. By leveraging Arteh, businesses can effortlessly demonstrate their commitment to climate action while driving positive environmental impact. Arteh Report automatically generated to comply with Targets & Metrics core element of the Taskforce on Climate-related Financial Disclosure (TCFD) framework. Arteh’s carbon reporting package includes: Carbon accounting footprint calculation for Scope 1, Scope 2 (location-based), and some categories of Scope 3 emissions. Other Scope 3 categories, as well as the Scope 2 market-based approach, are under development. Arteh wants to democratize climate action to businesses that don’t have the same resources as large corporations do because everyone has a responsibility in the climate fight humanity needs to face. Due to this, being accurate, objective, time-cost effective, and user-friendly are key drivers for the Arteh Platform development. Science-based targets set up for a 1.5oC global warming scenario by 2030 for a specific baseline. Methodologies follow the Science-Based Target Initiative (SBTi) criteria, being updated as SBTi evolves. Arteh’s purpose is to accelerate transitions towards a net- zero future, with the mission to equip businesses to achieve meaningful and science-based emission reduction targets by making the Arteh Platform accessible and educational. Simulation of decarbonization strategies until 2030 and Marginal Abatement Cost Curve (MACC) analysis. 29 December, 2023 www.insightssuccess.com

32. Strategies and Insights fromInfluential Chief Operating Officers I to propel organizations forward. Unseen by the public eye, these influential figures wield considerable influence within boardrooms, steering companies through complex challenges. Further, we unveil the strategies and insights from some of the most influential COOs, shedding light on the often understated yet critical role they play in shaping the success of their organizations. n the ever-evolving landscape of corporate leadership, Chief Operating Officers (COOs) stand as linchpins, driving operational excellence and strategic initiatives is renowned for her role in executing the company’s strategic vision. Sandberg played a pivotal part in transforming Facebook from a social networking platform into a global advertising giant. Her emphasis on measurable goals and execution excellence underscored the importance of turning strategic aspirations into tangible results. COOs must not only understand the strategic objectives set by the CEO and the board but also possess the acumen to translate these into actionable plans. The ability to align the workforce, allocate resources effectively, and monitor progress is essential for successful strategic implementation. Balancing Act: Operational Excellence and Innovation Successful COOs recognize the delicate balance between maintaining operational efficiency and fostering innovation. Tim Cook, Apple’s COO turned CEO, is a prime example of a leader who mastered this equilibrium. During his tenure as COO, Cook streamlined Apple’s supply chain, ensuring products were delivered with unparalleled efficiency. Simultaneously, he championed innovation, driving the development and launch of groundbreaking products like the iPhone. Risk Management and Resilience: The COO’s Shield The business landscape is fraught with uncertainties, and COOs serve as shields that protect organizations from potential risks. Indra Nooyi, former COO and CEO of PepsiCo is celebrated for her adept handling of risks in the food and beverage industry. She navigated challenges such as changing consumer preferences and health concerns, steering PepsiCo towards healthier product offerings and diversification. COOs need to create an environment where day-to-day operations run seamlessly while leaving room for experimentation and creative problem-solving. This delicate dance between stability and innovation is crucial for companies aiming to stay ahead in dynamic industries. COOs must be proactive in identifying potential risks, developing mitigation strategies, and ensuring organizational resilience. This involves staying abreast of industry trends, regulatory changes, and geopolitical shifts that may impact the business. By integrating risk management into their operational strategies, COOs contribute significantly to the long-term sustainability of their organizations. Strategic Implementation: From Vision to Action Strategic implementation is at the core of a COO’s responsibilities. Sheryl Sandberg, Facebook’s former COO, 30 December, 2023 www.insightssuccess.com

33. COOs Unveiled 31 December, 2023 www.insightssuccess.com

34. Cross-Functional Collaboration: Building Bridges for Success strategy. By fostering a shared understanding of the company’s goals, COOs create a sense of purpose that drives collective effort. COOs operate at the intersection of various organizational functions, making cross-functional collaboration a key aspect of their role. Tim Armstrong, former COO of Google, was instrumental in fostering collaboration between Google’s sales, marketing, and product teams. His ability to break down silos and create synergy among diverse functions contributed to Google’s dominance in the digital advertising space. Talent Development and Succession Planning Building a strong and capable team is a priority for influential COOs. Gwynne Shotwell, President and COO of SpaceX played a crucial role in building a team capable of achieving ambitious goals in the aerospace industry. Her emphasis on talent development and succession planning ensured that SpaceX had the leadership bench strength necessary for sustained success. The success of modern organizations relies heavily on the ability of different departments to work cohesively towards shared objectives. COOs must be adept at building bridges between departments, ensuring effective communication, and promoting a culture of collaboration. By doing so, they create an environment where diverse perspectives converge, fostering innovation and driving the company forward. COOs must invest in identifying and nurturing talent within the organization. Succession planning is not only about filling leadership gaps but also about cultivating a culture of continuous learning and development. By doing so, COOs contribute to the long-term sustainability of their organizations by ensuring a pipeline of capable leaders. Leveraging Technology for Efficiency The Power and Impact of COOs In an era where technology is a driving force in business transformation, COOs must leverage technological advancements to enhance operational efficiency. Sundar Pichai, Google’s former COO and current CEO of Alphabet Inc., played a key role in Google’s expansion into new markets and product offerings. His emphasis on technology as an enabler of operational efficiency paved the way for Google’s growth beyond its search engine roots. In conclusion, Chief Operating Officers wield significant power and impact within organizations, driving operational excellence, strategic implementation, and overall success. The strategies and insights from influential COOs highlighted in this article underscore the multifaceted nature of their roles. From balancing operational efficiency and innovation to navigating risks and fostering cross- functional collaboration, COOs play a pivotal role in shaping the destiny of their organizations. COOs need to stay abreast of emerging technologies and assess how they can be integrated into existing operations. Whether it’s implementing automation to streamline processes or adopting data analytics for informed decision- making, technology is a powerful tool that COOs can wield to drive efficiency and competitiveness. Communication and Leadership Style: Inspiring Action Communication is a cornerstone of effective leadership, and COOs must excel in conveying the company’s vision, values, and objectives. Cheryl Bachelder, former COO of Popeyes Louisiana Kitchen, is renowned for her transformational leadership style. Through clear and inspiring communication, she rallied the company around a shared vision, leading to a remarkable turnaround in Popeyes’ performance. COOs must communicate not only with the executive team but also with employees at all levels of the organization. Transparency, authenticity, and the ability to inspire action are key elements of a successful COO’s communication 32 December, 2023 www.insightssuccess.com