Improving your Billing and Business using Parallels Business Automation
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Improving your Billing and Business using Parallels Business Automation. Jan-Hendrik Benter Program Manager Business Automation, Parallels. Agenda. Business Automation Challenges Parallels Business Automation Abilities PBA Standard (formerly HSPcomplete) Roadmap Questions & Answers.

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Improving your Billing and Business using Parallels Business Automation

Jan-Hendrik Benter

Program Manager Business Automation, Parallels


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Agenda Automation

  • Business Automation Challenges

  • Parallels Business Automation Abilities

  • PBA Standard (formerly HSPcomplete)

  • Roadmap

  • Questions & Answers

Parallels Business Automation


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Parallels Business Automation Overview Automation

Parallels Business Automation


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What is Parallels Business Automation? Automation

Consumer & Business (On Premise)

Service Provider(Hosted & SaaS)

Usage

Model

Parallels Open Platform

Ecosystem

APS Standard

APS Catalog &Marketplace

Virtual Templates & Appliances

AutomationDev Platform

Automation

Plesk Expand

Plesk Billing

License Automation

Business Automation

Plesk Control Panel

Plesk Sitebuilder

Virtual Automation

Operations Automation

Solutions

Virtualization

Desktop

Workstation

Server

Containers

System

Support

Baremetal/

Hosted

X86/x64

Windows

Hyper-V

Linux

Mac OS

Xen

VMware

IA64

Parallels Business Automation


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Business Automation Challenges Automation

  • Launching New Products

    • How long does it take you to create new products?

    • How long does it take to publish new products in your store?

  • Order Processing

    • Can your customers place orders online?

    • How fast can you process new customer orders?

    • How well do you up-sell your existing customers?

  • Order and Provisioning Workflows

    • How good are your internal controls and processes?

    • Are the right people involved at the right time?

Parallels Business Automation


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Business Automation Challenges Automation

  • Billing and Chargeback

    • How do you collect and allocate resource usage?

    • How much time does it take you to run your monthly billing?

    • Are you billing all your customers for all the services they use?

  • Renewals and Terminations

    • How do you notify your customers about service renewals?

    • Will the customer’s service be terminated if not renewed?

    • What happens when a customer does not pay on time?

  • Account Management

    • How do your customers change subscribed services?

    • How do your customers change their contact or payment details?

    • How do your customers review order history and balances?

Parallels Business Automation


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Business Automation Challenges Automation

  • Reseller Management

    • How long does it take to create reseller accounts?

    • What services do you offer to help your resellers do business?

    • How do you charge resellers for these services?

  • Product Pricing Management

    • Can you respond to market changes in 1 day?

    • How easy is it to offer discounts and run promotions?

    • How do you roll out new pricing for your products?

  • Integration with External Systems

    • Do you manage all provisioning systems from a single place?

    • Do you provide an integrated control panel?

    • Do you automatically process customer payments?

Parallels Business Automation


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The Solution Automation

Parallels Business Automation is a business support system which automates and integrates all aspects of service delivery from product creation, publishing products in your store, marketing campaigns and promotions, online order placement, payment processing, recurring billing.

PBA Components

  • Storefront

  • Order Processing

  • Workflow

  • Service Plan Management

  • Discounts, Promotions

  • E-Commerce

  • Reseller Support

  • Trouble Ticketing

  • Fraud Screening

  • API and SDK

Parallels Business Automation


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Parallels Business Automation Abilities Automation

  • Product Management

    • One-Time and Recurring Charges

    • Charge for any external item (e.g. Blackberry devices)

    • Services/Prices defined at the Resource-Level

    • Product to Product Upgrades

  • Online Store

    • Customizable Storefront

    • Completely Rebrandable

    • Built using PBA API

  • Workflows

    • Customizable Order Flow

    • Automated and Manual Steps

    • System Event Handlers & Notifications

Parallels Business Automation


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Parallels Business Automation Abilities Automation

  • Billing and Chargeback

    • Recurring Charges

    • One-Time (Setup, Renewal, Transfer)

    • Customizable Billing Periods

    • Resource Usage Collection

  • Promotions and Discounts

    • Promo Codes, By Plan, Resource, Customer

    • Fixed Promotion Prices and Percentage Discounts

    • Promotion Periods

  • Financial Management

    • Apply Payments to Invoices and See Balances

    • Refunds and voiding of Online Payments

    • Flexible Tax Support

Parallels Business Automation


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Multiple Levels of Control Panels Automation

  • Service Provider

    • Create Products

    • Run campaigns and promotions

    • Analyze business performance with reports

  • Resellers

    • Multiple levels of resellers

    • Customized branding

    • Resell Providers products or create their own

  • End Customers

    • Upgrade/Buy additional products

    • View invoices and submit payments

    • Open Support Requests

Parallels Business Automation

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Parallels Business Automation Abilities Automation

  • Integration with external systems

    • Domain Registrars

    • Payment Gateways

    • Parallels Operations Automation

    • Parallels Plesk Control Panel

    • Parallels Virtuozzo Containers

  • Reporting

    • Sales Reports

    • Deferred Revenue Reports

    • Tax Reports

    • Accounts Receivable Reports

    • Cash Management Reports

Parallels Business Automation


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Domain Registration Automation

Gate

Payment Gate

Parallels Business Automation Architecture

Parallels Business

Automation Core

Service Gates (~10)

Plug-Ins (~30)

Parallels Operation

Automation Gate

Order Processing

Workflow Engine

Taxation & Payments

OpenSRS

OpenSRS API

GoDaddy API

GoDaddy

E-Commerce

Notifications

Authorize.Net

Authorize.Net API

Reporting

PaymentTech API

PaymentTech

Promos & Discounts

Manually Provisioned Items Gate

Service Plan Manager

Parallels Business Automation

13


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PBA Standard Automation

(formerly HSPcomplete)

Parallels Business Automation


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Parallels Business Automation Standard Automation

  • 2000 - Vision of Complete Solution for Hosting Service Providers

  • 2001 - First Version Released called HSPcomplete

  • January 2008 - Renamed to Parallels Business Automation (PBA) Standard

  • February 2008 - Latest Version Parallels Business Automation Standard 3.3 Service Pack 3

Parallels Business Automation


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Parallels Business Automation Standard Automation

  • HSPcomplete and PEM.Billing Teams (40+ engineers) joined to work on single Parallels Business Automation Solution.

  • Next major version 4.4 on same platform as Enterprise Edition.

  • Platform based on existing Enterprise platform:

    • 5 years in production

    • More than 50 successful deployments

  • Easy upgrade from 4.4 Standard to Enterprise Edition

PBA Standard 3.3

PBA Standard 3.3

PBA Standard 3.3

PBA Standard 4.4

PBA Enterprise 4.4

PBA Enterprise 4.4

PBA Enterprise 4.3

Parallels Business Automation


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Major Advantages of New Platform Automation

  • Enterprise Application developed in C/C++

  • Runs on Linux and Windows

  • Supports MySQL, MSSQL and Oracle

  • Modular Application Structure

  • Per Module Redundancy

  • Separate Business and Presentation Layer

  • Single GUI with other Parallels Automation Products

  • Separate Billing and Provisioning

Parallels Business Automation


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PBA Standard vs. Enterprise Automation

Parallels Business Automation


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Roadmap Automation

Parallels Business Automation


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Parallels Business Automation 4.3 Automation

May 2008 – Enterprise Edition Only

Parallels Business Automation


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Parallels Business Automation 4.3 Automation

Parallels Business Automation


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Parallels Business Automation 4.3 Automation

Parallels Business Automation


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Parallels Business Automation 4.4 Automation

  • Parallels Roadmaps not available online

    • Parallels Partners may contact their sales representative regarding roadmap availability

Parallels Business Automation


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Parallels Business Automation 4.5 Automation

  • Parallels Roadmaps not available online

    • Parallels Partners may contact their sales representative regarding roadmap availability

Parallels Business Automation


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Questions & Answers Automation

Parallels Business Automation


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Questions & Answers Automation

Now a Few Minutes For Your Questions …

Meet Our Business Automation Team at The Summit:

Jan-Hendrik Benter, Program Manager – jb@parallels.com

Mikhael Chtchelkonogov, Project Manager – mik@parallels.com

Alex Blinov, Program Manager PBA Standard – blinov@parallels.com

Try Our Live Demo Set in The Lab Room or Request a Demo Online at www.parallels.com/automation/

Thank You

Parallels Business Automation