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Technical Knowledge Center - PowerPoint PPT Presentation

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Technical Knowledge Center. Login Screen . Enter User Name and Password. Technical Knowledge Center Homepage . Support Site Navigation . Technical Knowledge Center Homepage . Help Pages . Technical Knowledge Center Homepage .

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PowerPoint Slideshow about 'Technical Knowledge Center' - HarrisCezar

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Login screen l.jpg
Login Screen


Enter User Name and Password

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Navigation Menu

Navigation Menu

  • For moving up the levels of the hierarchy within the Technical Knowledge Center.

  • In this example, the hierarchy path is Technical Knowledge Center > Readme Files > BlackBerry Enterprise Server Service Packs > BlackBerry Enterprise Server for Lotus Domino

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Hyperlinked Columns

  • Allows you to sort the items contained in a workspace by Type, Name, Size or Modified date.

  • Click on the heading title to sort the items in that particular column.

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Search Tools

  • There are two ways to use the search feature:

    • Quick search

    • Advanced search

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Quick Search

  • Quick search allows you to search the Technical Knowledge Center based on keywords and scope.

    • Click the drop down menu to select the scope.

    • Set to the enterprise workspace by default which means the search will search the entire Technical Knowledge Center.

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Advanced Search

  • Allows you refine search results by allowing you to specify additional search criteria including scope and date range

  • You can also choose how you want to display the results

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Advanced Search

  • Full Text – Looks for your search query in the document

  • A natural language query is a query that you enter as a question or as one or more lines of text.

  • Scope allows you to specify the search slices to which your queries apply.

  • Date Range – Allows you to narrow your search by date

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Search Syntax

  • In any editable search field you can use Boolean operators or symbols to help refine your search:

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Search Results

  • Search results will be displayed according to how relevant the document is to your search criteria.

    • The closer the document matches your search criteria, the higher the score.

    • By default, the type of document, name, date, size, and location will also be displayed.

    • There are a number of different options available to you after the results of the search have been displayed.

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Search Results

  • The page displaying your search results and various options:

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Search Results

  • Hide summaries

    • Allows you to hide the summaries for the items.

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Search Results

  • Location

    • The location (folder) the returned item is stored in.

    • If you are looking for similar results, clicking on the folder will take you to related articles.

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Search Results

  • Item title

    • Clicking on this will access the item, opening the document in HTML format, PDF or text (form of delivery depends on the original document)

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Search Results

  • Search score

    • The score of the search result which is based on the search criteria.

    • The closer the article relates to your search criteria, the higher the relevancy score.