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KFUPM Computer Equipment Supply Framework Guidelines Information Technology Centre (ITC) Computer Equipment Supply Framework Introduction Hardware Specifications Ordering/Delivery Schedule Estimated Hardware Quantities Framework Details Introduction Historical Perspective

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kfupm computer equipment supply framework guidelines information technology centre itc

KFUPMComputer Equipment Supply Framework GuidelinesInformation Technology Centre (ITC)

computer equipment supply framework
Computer Equipment Supply Framework
  • Introduction
  • Hardware Specifications
  • Ordering/Delivery Schedule
  • Estimated Hardware Quantities
  • Framework Details
introduction
Introduction
  • Historical Perspective
    • Dated Specifications
    • Contractual Issues
    • Delivery Problems
  • Frame Agreements
    • Legal/Governmental Requirements
    • Case Studies
      • Saudi Aramco, SABIC, STC etc
introduction contd
Introduction ..contd
  • Equipment Supply Account
    • Short listed Manufacturers
      • HP/Compaq, Dell, IBM and Fujitsu Siemens
      • Notebooks, Desktop Computers, Accessories
    • Established University Procurement Procedures
    • Warranty and Technical Support
  • Duration
    • Current Supply Account for the Year 2005
    • Annual Review
      • Regular Bidding Process in September every year
      • January – September Delivery Schedule
ordering delivery schedule
Ordering/Delivery Schedule
  • The delivery of hardware is categorized in batches
  • Approximately 1000 to 1200 desktops/notebooks are planned in 2005
  • The above-mentioned delivery schedule is a general guideline for delivery and not an exact schedule.
estimated hardware quantities
Estimated Hardware Quantities

The table below is a general outline of the estimated deliveries that will be spread over the schedule shown in the previous section. The minimum quantities are guaranteed to be ordered by the university during the contract period.

frame agreement vendor role
Frame Agreement – Vendor Role
  • Fills the price for each item
    • price estimates spread over the year
    • pricing based on quantities
    • special discounts for educational institutions
  • Selection of the vendor
    • Technical specifications of the hardware proposed
    • Equipment pricing
  • Deliver hardware upon request
  • Maintain Local Technical Support
      • Hardware Engineer
      • Workshop
      • Spares
frame agreement itc role
Frame Agreement – ITC Role
  • Use Enterprise Change Management System
    • ITIL Compliant
    • Change Order Generated by Users
    • Compile Requests at Specified Intervals
  • Prepare Orders for the Vendor
  • Ensure
    • Prompt Processing of Approved Change Orders
    • Act as a Liaison between Originator and Vendor
    • Check Specifications and Software
    • Track all delivered hardware online
    • Accountability for all hardware received
  • Enterprise Help Desk and Asset Management
    • Maintain Asset Inventory
    • Track Online and Issue Support Tickets
    • Route Tickets to Vendor
framework details
Framework Details
  • Payment

Payment, based on quoted prices, will be made upon delivery of the requested hardware during each phase of the agreement. The standard university receiving procedures will be followed prior to issuance of check for the deliveries made.

  • Warranty

All computer equipment, including accessories, should be supplied with three years on-site (KFUPM campuses) full warranty for labor and parts.

  • Technical Support

During the warranty period, all computer equipment, including accessories, should be maintained with immediate onsite technical support in case of technical problems and a maximum replacement period of 24 hours in case of hardware failure.

  • Software

All required software including the operating system, office suites, anti-virus software will be made available to the selected vendor for replication on the hard disk prior to delivery.