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Best technology and service to manage your business travel program. EXPEDIA CORPORATE TRAVEL. Summary. Our Group : Expedia Inc. Expedia Corporate Travel Our approach Our me ans 1/ Technology 2/ C ustomer service 3/ Implementation & change management

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slide2

Summary

  • Our Group : Expedia Inc.
  • Expedia Corporate Travel
  • Our approach
  • Our means

1/ Technology

2/ Customer service

3/ Implementation & change management

4/ Savings levers and costs optimization

5/ Account Management

  • Our added value
  • Our references
slide3

The Expedia Group includes :

Expedia.com®, hotels.com®, Hotwire®, Expedia® Corporate Travel, TripAdvisor™ and Classic Vacations® . The Expedia companies are also present abroad in Canada, in Europe, in Australia and in China thanks to its investments with eLong™

Our GROUP : Expedia Inc. Travel and Technology

  • The world’s leading online Travel service
  • Offer its business and leisure customers, tools and information facilitating their searches, projects, bookings and travels.
  • 3rd world travel agency in 10 years
  • 16 billion dollar turnover
  • Private hotel database management
  • Head office in Seattle, USA
  • For further information : www.expediainc.com
slide4

Expedia Corporate Travel : France and Worldwide

Background

  • 2000 : Setting-up in France under the name Egencia
  • 2001-2003 :Acquisition of business travel agencies in United Kingdom and Belgium
  • 2004 :Egencia is acquired by Expedia Corporate Travel
  • 2006 : Setting-up in Germany
  • 2007 :Setting-up in Spain, Italy and China

Our locations

  • Europe headquarters : Paris – World headquarters : Seattle, USA
  • Locations in the world : United States, in Canada and in China since November, 2007 !
  • Locations in Europe : France, the United Kingdom, Germany, Belgium, Spain and Italy.

Our next setting-up for 2008:

Switzerland, Netherlands, Ireland and Scandinavia!

slide5

Expedia Corporate Travel : France and Worldwide

Some figures

  • 1200M€ budget travel in 2007
  • 1500 customers companies in Europe, including 800 in France
  • + 40% growth per year
  • Online Booking average rate for our customers : 72 %
  • 5 to 25% savings
  • A 30.000 hotels database in the world
  • Our identity
  • Genetically Online
  • Constant innovation
  • Technology, service, products and men combined
  • Expertise in change management
  • Cost savings : ticket price, travel agency, cost of process
slide6

A combined approach

Online Booking tool

Customer Service

+

  • 120 travel consultants in France
  • Support for online booking
  • Manage your complex trips
  • Average 72 % online booking rate
  • We commit on your online booking rate

Account Manager

  • Ensure quality of service
  • Act on online rate
  • Maximize savings
slide7

The highest online rate of the market

Expedia Corporate Travel has this average online rate thanks to:

  • Fast, easy-to-use online travel booking tool
  • Online and offline bookings are synchronized
  • Support for customers: know and equips

100%

Expedia Corporate Travel

Average

80%

96%

60%

72%

40%

Market

Average

20%

5-10%

slide8

A single model in the world

Expedia Corporate

Other Agencies

Online

Offline

Offline

Online

?

Website

Travel

Consultants

Website

All bookings are the online tool

Reporting

Analysis

slide9

A single model in the world : 2 entry flows, 1 exit flow

Arrangers and

travelers

Travel consultants

email, call

Online

Offline

Website

  • Users profiles
  • Travel policy
  • Prices display
  • Negotiated agreements
  • Analytical imputations
  • Delivery address
  • Corporate Card and other means of payment

Confirmation

Approval

Issuance

Billing

Reporting

Analysis

The travel policy : 100% guaranteed

slide10

TO SUMMARIZE

A constant service :

  • Arrangers/travelers and travel consultants use the same platform for bookings
  • Travel consultants use the online booking tool to : book, issue, deliver and bill
  • The same team handles a 100 % of the online and offline bookings

Same process for 100% bookings (Online and Offline)

  • For arrangers/travelers : Information related to the traveler are always taken into account
  • For Purchase : Travel policy and suppliers agreements are automatically integrated
  • For Accounting : Imputations and means of payment are saved in the tool

One workflow = one responsibility

  • Total control of the tool allows to commit on an adoption rate
  • One workflow to guarantee the commitments
slide11

Our Technology

The Expedia Corporate booking tool integrates

the best technologies available on the market

AIR

Amadeus (negotiated prices)

Low cost (70)

Booking

website

+

=

Technology

+

Developments

TRAIN

Expedia Engine System

SNCF.COM via Ravel

Hotel GDS(negotiated hotels)

Hotel.com

(Expedia Corporate base)

HOTEL

+

Résacar

(negotiated prices)

CAR RENTAL

+

WWTE

slide12

Our Technology

An exhaustive search tool

  • 1st corporate travel marketplace
  • 30.000 hotels database in the world, Expedia Corporate negotiated prices
  • Exclusive contents
  • Exclusive functionalities :matrix to view lowestfares availableby level of constraint and cabin class, possibility to put on hold the ticketing date…

An open tool owned by Expedia Corporate

  • Owner of he tool we can control, improve, innovate and make specific developments constantly.
  • Ability to connect with third-party tools (expenses management, e-invoicing, travelers security)
slide13

Customer Service

Our

additional

services

Our organization

Delivery

Our

service

quality

An organization well structured...

  • More than 120 high skilled travel consultants
  • A team is made up of 6 to 7 travel consultants with a Manager
  • Teams are dedicated or semi-dedicated to a company
  • 4 Customer Service in France: Lille, Paris, Lyon and Marseille (European call center)
  • Opening hours: 9 pm to 7 am, Monday to Friday

... for a personalized service and monitored technology

  • A direct line and an e-mail box dedicated to your travelers
  • Calls to your Travel Consultants team
  • Calls overflow : manage by an other team
  • travel consultantsmissions :

- advise and book your most complex trips

- support for online bookings

Bookings made by phone or email with our travel consultants are synchronized on your online booking tool and online bookings are checked by travel consultants !

slide14

Customer Service

Our

additional

services

Our

organization

Delivery

Our

service

quality

"FREQUENT TRAVELERS"

  • The VIP service

A dedicated team with 7 high skilled travel consultants for your company management or frequent travelers of your company. This up-market service is delivered with highest level of confidentiality.

  • The 24/7 Service

Service provided by our partner Aéro 24 to answer your travelers requests after the Customer Service opening hours

More Services

  • Meetings and incentives
  • Dedicated team to handle groups (more than 9 people) including meetings and incentives. Support of air bookings, train, hotels, diverse services...
  • Leisure travel / short break
  • Passport and Visa
slide15

Customer Service

Our

organization

Our

additional

services

Our

service

quality

Delivery

  • Electronic ticket : RECOMMANDED
  • We promote e-ticket whenever it’s possible for you train and air bookings
  • E-ticket can be delivered until 3 hours before departure. For train bookings; you can take your ticket at any time at all electronic machines available in railway stations. You just need your Name and File number.

The paper ticket :

  • When the delay between issuance and departure allows it (to J-3 before 12 am), delivery by Distinguo Letter (The Post office) for France (till the end March 2008)
  • Delivery by courier from the customer services of Paris, Lille, Lyon, Marseille and Nantes
  • Delivery by Chronopost, D+1 to 13 days for urgent demands in the rest of France.
slide16

Customer Service

Our

organization

Our

additional

services

Our

service quality

Delivery

Expedia Corporate Travel quality indicators :

slide17

Implementation : change management expert

We help you manage the change

A unique experience of the integrated Online and Offline solutions implementation

  • More than 25 million euros travel budgets implemented per quarter in France
  • Successful implementations with big customers
  • More than 800 successful organization migrations in France for 5 years …

AN ACKNOWLEDGE EXPERTISE

slide18

Implementation : Methodological Approach

1

2

3

4

5

1/ Information

2/ Website setting-up

3/ Training

4/ Follow up

5/ Account Management

  • Air contracts, train…
  • Travel policy
  • Approval workflow
  • Travelers profiles
  • Travel policy’s integration
  • Suppliers contracts integration
  • Travelers profiles implementation
  • Users’ training in booking tool
  • Travel Management presentation training to Travel Director
  • Calls monitoring
slide19

Implementation : Pragmatic Approach

  • Expedia Corporate Travel is different with:
    • A relevant and personalized diagnosis of the situation: clear objectives, adaptation of our methodology
    • Its pragmatic approach of change: we help manage the change by meeting each user (Travel Directors, travelers, arrangers…)
    • Our Values which contribute to projects success :

COMMUNICATION AND IMPLICATION

BE ATTENTIVE TO CUSTOMERS

User communication is a key of success for change with the following objectives :

  • Tell and clarify the objectives to all users
  • Inform them step-by-step about the process
  • Explain the new travel policy and ensure everybody understand the changes.
maximizing savings on your travel budget

Agency

Cost

Indirect

Costs

Maximizing Savings on your Travel Budget

Reduce indirect costs

Optimizing agency cost

  • Speed and ergonomics
  • E-invoicing
  • The more the Online rate rises, the more the agency cost decreases
  • Commitment on an online rate

Reduce costs by value and volume

  • Transparency and Exhaustiveness
  • Guilt effect: the most cheaper price at the head of gondola
  • Guide traveler in complexity
  • Apply systematically travel policy (On and Off approvalprocess),
  • Reporting and Account Management: Anticipation
  • Suppliers negotiation

T&E Budget

Air + Train + Hotels + Cars

COSTS REDUCTION

maximizing savings on your travel budget21

1 to 3%

5 to 25%

Delivering Online Adoption

Up to 50% savings opportunity on your Travel procurement cost

5 to 25% potential cost savings

12 to 20%

Customer Behaviour Management

Driving change behaviour can deliver 15% to 25% reduction in Average Ticket Price

1 to 5%

Strategic Sourcing / Consultancy

Opportunity to deliver optimum savings by combining and applying strong spend management practices and stakeholder management

Indirect costs reduction

Year N budget

Year N+1 budget

Maximizing Savings on your Travel Budget
slide22

40% 50% 60% 70% 80% 90%

Online Rate

Savings amount on ticket booth

time

Agency Cost

Optimize costs

Expedia Corporate Travel makes commit on YOUR online adoption rate

(we define it before implementation).

COSTS REDUCTION

slide24

Account Manager : actions on online rate

What online rate per user ? (travelers and arrangers)

How to improve the online booking rate for some user?

What is the level of fear?

slide25

Account Manager : savings

Do your travelers buy at the best price?

What travel and why this choice?

What is your purchasing global performance?

A PROUVED EXPERTISE

slide26

Our added value

We propose you a large number of services which make us unique...

slide27

Multiple references

Pharmaceutical

Laboratories

Perfumes, Cosmetic,

Ready-to-wear

Retail trades

(diverse activities)

And many others…

Banks, Property

Software

slide28

The best of technology and service to manage your business travel program

EXPEDIA CORPORATE TRAVEL