Assess beneficiary experiences with specific encounters Primarily measure customer service at time of specific visit.Based on sample of encounters.. Health Care Survey of DoD Beneficiaires (HCSDB)-Event Based Beneficiary Survey . Health Care Survey of DoD Beneficiaries . Mail/Web survey measuring beneficiary satisfaction with all healthcare delivery for previous 12 months.Administered annually since 1995. Size = 50,000 questionnaires quarterly.Uses: inform Health Affairs (HA) and TRI1140
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