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BlackBerry Disaster Preparedness & Recovery Tracy Dent Wireless Solutions Architect Research In Motion Are You Prepared? Always on & Always Connected Today’s workers are more mobile Disasters may be unpredictable, but preparing for them is not

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Presentation Transcript
are you prepared
Are You Prepared?
  • Always on & Always Connected
    • Today’s workers are more mobile
    • Disasters may be unpredictable, but preparing for them is not
    • Mobile devices can be last line of communication in case of disaster
  • Every business needs to prepare for the disasters
    • It doesn’t matter whether you have a BlackBerry server or not
    • Create strategies for availability of service
      • If you have a BlackBerry server, design it with additional capacity for moving users around if need be
      • If not running a BlackBerry server, consider giving key users SIM cards with phone numbers from nearby area codes
      • Be ready to act when measures require action
  • What’s at stake?
    • Money!
    • Customers
    • Future business
why not have a plan
Why Not Have a Plan?
  • To not plan for outages or system failures is not an option anymore
    • Don’t think just about what you can control, but also what you can’t
      • Phone carriers will be affected – be sure you know what their plans are or their recommendations are in the event of a disaster.
  • Mission Critical means “Always Available”
    • These days, email and BlackBerry are “must haves”.
    • Smaller businesses may want to consider hosting of email and BlackBerry
    • Hosting services are very conscious of disaster planning
    • For BlackBerry servers, a simple backup is still a plan
    • Test what you can.
    • Have an agreement with a company that does hosting to be your disaster recovery site for email and BlackBerry
    • 3rd Party Vendors offer enhancements and more
what else can you do to protect yourself
What else can you do to protect yourself?
  • Build the best possible strategy you can with the tools the vendor gives you.
    • That could be with BlackBerry tools if you own a server, or with the tools the carrier or hosting service provides.
  • Communicate to employees how to use BlackBerry when disaster or outages strike
    • PIN2PIN, SMS, Emergency Contact Lists, etc
  • Supplement your environment with 3rd party tools wherever and whenever possible
    • Provide byte level replication of entire servers or server farms to other locations.
    • If you own a BlackBerry server, there are 3rd party solutions that provide tools for communication during a disaster
what about blackberry internet users
What about BlackBerry Internet Users?
  • BlackBerry Internet Service (BIS)
    • Does not require a server inside your company for BlackBerry
    • Works with carriers internet services and your personal email
  • Disaster Preparedness with BIS
    • Encourage users to keep each other’s PIN #’s and Phone #’s
      • If BIS email access down, PIN to PIN should still work, as well as SMS
      • Utilize some sort of Emergency Contact List if possible
    • Consider 3rd party servers that enhance PIN to PIN communication during outages and offer document management
    • Dependent on Carrier network availability
      • They go down, you go down
    • PIN to PIN and SMS messages are options
      • Instant delivery
      • Could incur additional charges
3 rd party resources
3rd Party Resources
  • BlackBerry Partner Solutions Guide
    • https://www.blackberry.com/SolutionsGuide/index.do
  • Server recovery and failover
    • Neverfail – Neverfail, Inc. - www.neverfailgroup.com/products/nfblackberry.asp
      • Byte level data protection via continuous replication
      • Ensures minimal data loss with immediate recovery capabilities
      • Seamless switchback capabilities
    • Double-Take – NSI Software –www.doubletake.com
      • Byte level data protection via continuous replication
      • Ensures minimal data loss with immediate recovery capabilities
3 rd party resources cont
3rd Party Resources, cont…
  • Server recovery and failover
    • OneSwitch – MessageOne, Inc - www.messageone.com/application-availability/blackb
      • Single push of a button to fail over entire BlackBerry server
      • Byte level data replication
  • Emergency Contact Services
    • RIM provides free Emergency Contact List applications for .NET, Java, and Domino (requires BlackBerry Enterprise Server)
    • MetaMessage Emergency Communications – Onset Technology - www.METAmessage.com
      • Continuity of Operations Plan (COOP)
      • Emergency Contact Lists
      • Emergency Operations Document Mgt
      • PIN to PIN communication server
  • Check with your Carrier Partner
    • They may have wireless apps/tools available for server based customers and BIS users