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Dealing with multi-channel customer inquiries is a considerable challenge for every business. In recent years, more and more enterprises are accepting the idea of online chat as a preferred form of communication that their customers use in addition to call centers. Hence, support to facilitate multi-channel interactions is the need of the hour. Itu2019s a brand new way of handling multi-channel conversations. By combining the power of channel integrations, AI bots, and human agents you can connect multiple channels and run automated tasks.
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Capabilities Real Time Agent Assist Deep Interaction Insights Up/Down Stream Information Intelligent Recommendation Human Sounding Bots Multi-lingual & Multi-faceted Omni-channel Availability Low/No Code Platform Anti-spoofing Layer Performance Optimization Highly Secure & Privacy Compliant Language Independent
Best IVR Service Provider Automatic Speech Recognition Natural Language Understanding AI A Text-to-speech A Speech-to-Text Advanced Quality Management Analytics & Insights
Bot Platform with 100+ pre- trained Business Flows “ready to deploy” within 24 hrs. Ready Integrations across multiple Connectivity, CRM’s Scaled to Millions of transactions daily, with secure built-in voice biometrics Fully-owned core Deep-Tech stack
Product FAQs Voice Biometrics Lead Generation Voice Bots Outbound Call Center software Inbound Call Center Solution And much more...
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