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The Future of Retail Requires Creating Quality Opportunities and Investing in Associates

Retail is one of those things that gets in your blood. These experiences turned into a 30-year vocation thatu2019s taken me to nine countries on four continents to the helm of Samu2019s Club.<br><br>

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The Future of Retail Requires Creating Quality Opportunities and Investing in Associates

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  1. The Future of Retail Requires Creating Quality Opportunities and Investing in Associates

  2. I owe everything to retail. I got my start at 14 years old in the backroom of a small shop where I zoned shelves and priced products for about £3 an hour. One of my earliest childhood memories was spending time in my nana’s grocery store when I was five years old, helping her prepare orders that were delivered by bike to customers’ homes.

  3. Retail is one of those things that gets in your blood. These experiences turned into a 30-year vocation that’s taken me to nine countries on four continents to the helm of Sam’s Club. In the blue-collar town where I was raised, money was scant, and opportunity was scarce. Of the 350 students I graduated with, few went to college; for most of my classmates, the thought of a meaningful career plan wasn’t on their radar. For me, a job in retail was a first step. It gave me hope that I could pioneer my own path in life.

  4. This is just the latest milestone in what’s been a multi-year journey to improve our associate experience and provide more pathways to generational well-being. Since 2019, we have made a dozen wage investments, from starting pay increases to annual stock grants, that have impacted frontline associates at every level and in every area of our clubs. These complement other opportunities we’ve created for associates – such as block schedules to provide better work-life balance and new technology like the Me@Sams app that gives access to pay, learning and benefits details – to encourage growth, embrace ownership and bring greater simplicity and convenience to their roles.

  5. Sam’s Club isn’t a nearly $90 billion company just because we move a lot of products or sell a lot of memberships. It’s because we put people first, both our members and our frontline associates – the ambassadors of our brand – who are responsible for delivering unparalleled experiences for our members. In today’s competitive retail landscape, our ability to attract and retain the best people will distinguish our brand, our services and our clubs. This will continue to make intentional and authentic investments in everything from wages and incentives to comprehensive benefits that support the educational, financial and wellness goals of associates and their families.

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