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CompTIA A 220-1102 — Core 2 Certification Exam Guide

The CompTIA A 220-1102 (Core 2) exam focuses on the skills needed to support and troubleshoot operating systems, security, software, and IT operational procedures. This certification tests your knowledge of Windows, macOS, Linux, mobile OS support, cybersecurity best practices, troubleshooting methodologies, scripting basics, and system management.<br>

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CompTIA A 220-1102 — Core 2 Certification Exam Guide

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  1. CompTIA 220-1102 ExamName: CompTIA A+ Certification Core 2 Exam Questions & Answers Sample PDF (Preview content before you buy) Check the full version using the link below. https://pass2certify.com/exam/220-1102 Unlock Full Features: Stay Updated: 90 days of free exam updates Zero Risk: 30-day money-back policy Instant Access: Download right after purchase Always Here: 24/7 customer support team https://pass2certify.com//exam/220-1102 Page 1 of 9

  2. Question 1. (Multi Select) A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO) A: Scan the computer with the company-provided antivirus software B: Install a new hard drive and clone the user's drive to it C: Deploy an ad-blocking extension to the browser. D: Uninstall the company-provided antivirus software E: Click the link in the messages to pay for virus removal F: Perform a reset on the user's web browser Answer: C, F Explanation: "The user thought the company-provided antivirus software would prevent this issue." The most likely steps to resolve the issue are to deploy an ad-blocking extension to the browser and perform a reset on the user’s web browser. Ad-blocking extensions can help to prevent pop-ups and other unwanted content from appearing in the browser, and resetting the browser can help to remove any malicious extensions or settings that may be causing the issue. Question 2. (Single Select) A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage? A: Removed all jewelry B: Completed an inventory of tools before use C: Practiced electrical fire safety D: Connected a proper ESD strap Answer: D https://pass2certify.com//exam/220-1102 Page 2 of 9

  3. Explanation: The technician should have connected a proper ESD strap to prevent damage to the motherboard. ESD (electrostatic discharge) can cause damage to electronic components, and an ESD strap helps to prevent this by grounding the technician and preventing the buildup of static electricity. Removing all jewelry is also a good practice, but it is not the most likely solution to this problem. Question 3. (DRAGDROP) A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data. Answer: https://pass2certify.com//exam/220-1102 Page 3 of 9

  4. Question 4. (HOTSPOT) Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue. Click on individual tickers to see the ticket details. View attachments to determine the problem. Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu. https://pass2certify.com//exam/220-1102 Page 4 of 9

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  6. Answer: https://pass2certify.com//exam/220-1102 Page 6 of 9

  7. Question 5. (Single Select) https://pass2certify.com//exam/220-1102 Page 7 of 9

  8. When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user? A: Have the user provide a callback phone number to be added to the ticket B: Assign the ticket to the department's power user C: Register the ticket with a unique user identifier D: Provide the user with a unique ticket number that can be referenced on subsequent calls. Answer: D Explanation: The technician should provide the user with a unique ticket number that can be referenced on subsequent calls to make sure the ticket is associated with the correct user. This is because registering the ticket with a unique user identifier, having the user provide a callback phone number to be added to the ticket, or assigning the ticket to the department’s power user will not ensure that the ticket is associated with the correct user2. https://pass2certify.com//exam/220-1102 Page 8 of 9

  9. Need more info? Check the link below: https://pass2certify.com/exam/220-1102 Thanks for Being a Valued Pass2Certify User! Guaranteed Success Pass Every Exam with Pass2Certify. Save $15 instantly with promo code SAVEFAST Sales: sales@pass2certify.com Support: support@pass2certify.com https://pass2certify.com//exam/220-1102 Page 9 of 9

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