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Voice Over IP (VoIP) The New Generation of Phones Concordia University Important Note

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Voice Over IP (VoIP) The New Generation of Phones


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important note

Important Note

This PowerPoint slide show contains important instructions within the Notes area. You cannot see these from your web browser. To properly view the slide show, download it and open it with PowerPoint itself.

the way it was

The Way it Was

Two Systems. Two Protocols. Two Networks. Two Wall Jacks. Two Sets of People to Call

voice over internet protocol voip

Voice over Internet Protocol (VoIP)

Your new phone digitizes your voice, making it simple computer data like all other Internet traffic

the way it is now

The Way it is Now

Computer is plugged into your phone. Phone is plugged into data port with the green sticker

the way it is now6

The Way it is Now

One, improved Data Network within Concordia. Owned and Operated by Concordia

make a hands free call 1
Make a Hands-Free Call - 1

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make a hands free call 2
Make a Hands-Free Call - 2

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putting a call on hold 1
Putting a call on Hold - 1

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putting a call on hold 2
Putting a call on Hold - 2

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consult 3 rd party 1
Consult 3rd Party - 1

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consult 3 rd party 2
Consult 3rd Party - 2

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connect caller 3 rd party 1
Connect Caller & 3rd Party - 1

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connect caller 3 rd party 2
Connect Caller & 3rd Party - 2

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transfer a call 1
Transfer a Call - 1

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transfer a call 2
Transfer a Call - 2

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transfer a call 3
Transfer a Call - 3

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call waiting 1
Call Waiting - 1

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call waiting 2
Call Waiting - 2

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call waiting 3
Call Waiting - 3

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conference calls 1
Conference Calls - 1

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conference calls 2
Conference Calls - 2

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conference calls 3
Conference Calls – 3

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missed received placed calls
Missed, received, placed calls
  • Press Directories button (book icon)
  • Use Navigation to highlight missed, received or placed calls
  • Press Select soft key or touch screen
  • Use Navigation to scroll through calls
  • Press Dial to call an internal number, or EditDial to add a ‘9’ or ‘1’ to an external number
internal directory
Internal Directory
  • Press Directories button (book icon)
  • Navigate to Corporate Directory
  • Press Select soft key or touch screen
  • Enter first or last name using dial pad – keep pressing a letter key to toggle between letters
  • Press Search soft key or touch screen
  • Press Dial to call the person
meet me conference
Meet Me Conference
  • Callers dial into a conference call
  • Requires special tel. number from IITS
  • To Establish:
    • Lift handset
    • Press More soft key or touch screen
    • Press MeetMe soft key or touch screen
    • Dial assigned Meet Me number
using the web interface
Using the Web Interface

www.myconcordia.ca

web interface choices
Web Interface Choices

www.myconcordia.ca

change your pin
Change your PIN

Initial Default PIN: 12345

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Help
  • See your department Coordinator
  • Visit the IITS Web site at:

http://voip.concordia.ca

  • Call the IITS help line at: 7613
  • Send e-mail to:

help@concordia.ca