Wisetrack Software

1. Easy and effective Service Management Software We are Authorized sole distributor & support center for Hazel range of product and solutions

2. Easy and effective Service Management Software Click your way to effective after sales service True to its name, Wisetrack©tracks every minute detail of servicing the clients and keeps record of the to and fro movement. By giving you access to customer data real-time the software guides your work force in a systematic, result-oriented manner. Wisetrack©simplifies the entire process it sets appropriate standards, reports discrepancies, checks profitability, maintain records, reduces margin of errors Key Features Monitors ServiceCalls. Allocates Calls byArea/ Employee. Ensures timelyservices forAMCRenewals. Generates comprehensiveMISreports. ClassificationbyProduct,Executive,Fault,etc. Creation of quick and large volumes of Mailing Labels. ❖ ❖ ❖ ❖ ❖ ❖ We are Authorized sole distributor & support center for Hazel range of product and solutions

3. Easy and effective Service Management Software Features Customer Database with Contact wise / GroupWise / City wise / Area wise / Location wise / Allocated Team Detailwise organizationofrecords. Vendor / Supplier Database with Group wise / City wise / Area wise/ Contact Person Detail wise organizationofrecords. Products Database with Component wise / Product wise / serialwiseorganizationofrecords. Details of Configuration at Customer’s site with Product Serial/ Component / UserDetails. Automated generation MaintenanceSchedules EditingofPreventiveMaintenanceSchedules SchedulingofPreventiveMaintenanceVisits. Ticket / ComplaintNogeneration. Products Database with Component wise / Product wise / serialwiseorganizationofrecords. Details of Configuration at Customer’s site with Product Serial/ Component / UserDetails. ❖ Automated MaintenanceSchedules EditingofPreventiveMaintenanceSchedules SchedulingofPreventiveMaintenanceVisits. Ticket / Complaint Nogeneration. Indicates repetitive faults due to categories, product andservice executives. MassEmailfeaturetoinform allcustomersatago. Graphicalreports foranalysis andforecasts. Details of Warranties & AMCwithallrequireddates. Auto-Escalationofissuetouser-definedauthorities. Managinginventory throughbarcodestickerprinting. Can export all data to Microsoft word/excel or PDF format. Import Customer’s details and sales bill from tally ERP-9accounting software generation of Multiple Preventive ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ of Multiple Preventive ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ We are Authorized sole distributor & support center for Hazel range of product and solutions

4. Easy and effective Service Management Software Reports ❖ Call Registers ( Daily / Weekly / Monthly) - Pending / Postponed / Closed status Reports. ❖ Group information based on Date / Complaint / Call Type / Customer / Product / Engineer for detailed recording and easier search in the database and generate reports accordingly. ❖ Detail and Summarized reports generation and maintenance. Daily Visit Registers (Daily / Weekly / Monthly) Group information based on Date / Complaint / Customer / Product / Engineer Reports Detailed and summarized Customer Reports ❖ ❖ ❖ We are Authorized sole distributor & support center for Hazel range of product and solutions

5. Easy and effective Service Management Software Reports ❖ Service Ledger / Customer Service termination information / Un Active Customer reports. Items Pickup List for Delivery Boy Engineers Performance Reports Preventive Maintenance Calls Reports Group on Date / PMS Type / Customer / Product Reports AMC Reports ( Comprehensive / Non Comprehensive / Warranty) Group on Date / Customer / Group / Product / AMC Type Reports Print Letters regarding expiring Warranties & AMC. ❖ ❖ ❖ ❖ ❖ ❖ ❖ We are Authorized sole distributor & support center for Hazel range of product and solutions

6. Easy and effective Service Management Software Why you need Wisetrack© ❖ Streamlines process ❖ User-friendly ❖ Reduces overheads ❖ Helps in co-ordination ❖ Assists in planning and strategizing ❖ Improves customer and employee satisfaction ❖ Helps in harmonizing interactions, and thus relationships We are Authorized sole distributor & support center for Hazel range of product and solutions

7. Wisetrack©Master-Add and View Customer We are Authorized sole distributor & support center for Hazel range of product and solutions We are Authorized sole distributor & support center for Hazel range of product and solutions

8. Complaint We are Authorized sole distributor & support center for Hazel range of product and solutions We are Authorized sole distributor & support center for Hazel range of product and solutions

9. Visit Entry Call Centre We are Authorized sole distributor & support center for Hazel range of product and solutions We are Authorized sole distributor & support center for Hazel range of product and solutions

10. Help-Desk We are Authorized sole distributor & support center for Hazel range of product and solutions We are Authorized sole distributor & support center for Hazel range of product and solutions

11. Escalation We are Authorized sole distributor & support center for Hazel range of product and solutions We are Authorized sole distributor & support center for Hazel range of product and solutions

12. SMS Configuration We are Authorized sole distributor & support center for Hazel range of product and solutions We are Authorized sole distributor & support center for Hazel range of product and solutions

13. Mass Email We are Authorized sole distributor & support center for Hazel range of product and solutions We are Authorized sole distributor & support center for Hazel range of product and solutions

14. Reports We are Authorized sole distributor & support center for Hazel range of product and solutions We are Authorized sole distributor & support center for Hazel range of product and solutions

15. Market Potentials ❖ Mobile Telecommunications ❖ Home Appliances ❖ Wellness Products ❖ Kitchen and Sanitary Ware ❖ Computer Hardware and Networking ❖ Aerospace and Defense ❖ Computer Peripherals ❖ Electrical and Electronic ❖ Auto Ancillaries ❖ Engineering and Automobile ❖ Medical Equipment & components ❖ Third Party Administrators We are Authorized sole distributor & support center for Hazel range of product and solutions

16. Mobile Telecommunications ❖ Mobile Telecommunications is one of the fastest growing industries that contribute significantly to the market growth and economy. ❖ With several reverse and forward escalations involved in the repair process, manual tracking of the work orders becomes difficult. ❖ In the absence of an automated system, service centers often lose foresight on Inventory Involved, Warranty Tracking, Forward and Reverse Logistics Handling, Escalation Mechanism, Repair Channel Monitoring, and Service and Claim Management. We are Authorized sole distributor & support center for Hazel range of product and solutions

17. Home Appliances ❖ Today’s lifestyle depends a lot on high technology home appliances like Air Conditioner, Refrigerator, Washing Machine, Microwave and Tea Maker. This makes the end-customer quite restless to get them serviced / repaired fast. Continue sufficient ❖ A Service Management Software that auto alters the real-time call status, intimates the customers, service engineers, calculates warranty claim, inventory stock and TAT report ensures more repairs in less times. ❖ For Non Portable Home Appliances, on-site service is required and tracking has to be maintained related to Parts involved in repair process, the service price charged from the customer and status of job sheet / work orders. We are Authorized sole distributor & support center for Hazel range of product and solutions

18. Wellness Products ❖ Wellness Products like Spa, Jacuzzi, Faucets, bathtubs, showers, Geysers, whirlpool baths, towel warmers, Treadmill, and many more personal gym equipment's for health-care self development are the products of exceeding importance in households, hotels, clubs and relaxation centers. ❖ The hallmark of these products is their excellence in craftsmanship and the comfort they provide. In situations where wellness products fail to perform, customers demand quick repair and exemplary service every time. ❖ After-sales service management software is a reliable tool to automate and streamline the service and repair management processes. We are Authorized sole distributor & support center for Hazel range of product and solutions

19. Kitchen and Sanitary Ware The Kitchen and Sanitary Ware Manufacturers know the pain their customers face when products like Ovens, Hobs, Dishwashers, Water Closets, Cisterns, Bathtubs, Showers, Geysers, etc., wear down or break. ❖ If manufacturers are not keeping business processes updated about the in- warranty and out-of-warranty calls, they are in all probabilities cutting deep down in their profit margins ❖ Service Management Software helps measuring the logistics issues like warranty status, inventory used, service charges, part charges and also provide 360 degree view of the actual reports. ❖ We are Authorized sole distributor & support center for Hazel range of product and solutions

20. Computer Hardware & Networking ❖ Manufacturers and Authorized Service centers (ASCs) of Computer Hardware and Networking domain are challenged to respond to timely repair and return of the products. Products like routers, network switches and hubs, security & surveillance products, GPS Navigation systems, network adapters and VPN connectors are integral support parts of computer and web-based work. ❖ From accounting, to marketing, sales, IT, Fashion Designing, Engineering or any such field, Computer Hardware and Networking equipment's have revolutionized the working culture of professionals and individuals. ❖ Service Management Software helps manufacturers to measure repair TAT, calculate engineer’s performance and maintain after-sales service and support budget. We are Authorized sole distributor & support center for Hazel range of product and solutions

21. Aerospace and Defense ❖ Aerospace and Defense industry supports the highest value products and product uptime is critical for the customers. ❖ Various stakeholders including manufacturing, fleet operations, MRO (Maintenance, Repair and Overhaul), and parts distributors can benefit from an integrated service solution that helps deliver on service commitments We are Authorized sole distributor & support center for Hazel range of product and solutions

22. Computer Peripherals ❖ Computer Peripherals like Computer Mouse, Keyboard, Monitor, Speaker, CD/DVD Writer, Adapters, USB, Printers, Scanners, web Cameras, etc. are important & required functional units of the computing system, and equally important in maximizing business productivity. ❖ For a manufacturer who makes Printers, Scanners, Mouse and Keyboard has to support On-site, Carry-In and RTB Repair Process which at times become difficult to control. ❖ Absence of automated system results in cluttered data, dubious and invalid service and part claims, higher TAT due to non-availability of inventory, ineffective interaction between the controlling bodies like Service Center Head, Technicians, Warehouse Managers, Account Managers, Claim Executives, Technical Managers and others. ❖ As the activity report of the service channels cannot be monitored properly, the repair process and customer delivery slows down and the service operations cost goes higher resulting in a loss center for the company. We are Authorized sole distributor & support center for Hazel range of product and solutions

23. Consumer Durables ❖ With the invention of innovative appliances like Television, DVD, Home Theatres, Audio Systems, Gaming Consoles, Microwave Ovens, Mixers, Grinders, Refrigerators, Washing Machines, Air-conditioners, Geysers, Motor pumps, etc., Electrical and Electronic industry has become a steadily flourishing and diversified sector in India and across. ❖ The after-sales service support of the Electrical and Electronic Appliances is indeed very crucial in maintaining the brand image and growth strategy of companies. Managing the repair process of these appliances manually involves a lot of loopholes and gaps. ❖ Manufacturer/ Service Centers have limited access to warranty management, inventory management, real-time information on the flow of work orders, accuracy of service and part claims and many more. This affects the turn-around-time (TAT) of the service, and defeats the very purpose of timely delivery to the customers. ❖ Several other equipment's in this category like television, refrigerator, air-conditioner, washing machine and microwave are non portable products and hence they require on- site and RTB repair process. We are Authorized sole distributor & support center for Hazel range of product and solutions

24. Auto Ancillaries Surge in the automobile industry has also accounted for a stupendous growth in Auto Ancillaries and Components. ❖ A competitive auto ancillary’s manufacturer is poised to deliver a strong after- sales service support. This is equally concerned with the manufacturer’s brand image as it is with the satisfaction of automobile manufactures ❖ An Auto Ancillary manufacturer would typically cater to various SKUs of different categories. The after-sales support would therefore involve multiple service processes like warranty claim, part claim, service claim, inventory movement and consumption, product’s escalation, invoice generation, and a lot more. ❖ Efficiency and workforce management are of paramount importance in this service industry and managing it in the absence of an automated system is difficult and non-profitable. ❖ We are Authorized sole distributor & support center for Hazel range of product and solutions

25. Engineering and Automobile ❖ Engineering and Automobile is a booming industrial industry globally. In India, the industry’s growth has been so stupendous that it has been often considered as the Sunrise Sector of the Indian Economy. ❖ This industry witnesses the highest number of repairs and warranty spends than any other industry. ❖ Engineering Automobiles offer distinct supply chain processes for its aftermarket operations. The fact that this industry deals with extreme variation of size, weight and model, creates unique service and repair challenges. ❖ Service Management Software helps to track every authorized center’s functioning; along with ensuring fast TAT requires a system that can withstand the complete, end- to-end management of Inventory & Products, Reverse Logistics, Part Management, Claim Management and more. ❖ Providing free services is also a mandatory part of the automobile industry, which can account for exceeding overhead costs in the absence of an automated system. We are Authorized sole distributor & support center for Hazel range of product and solutions

26. Medical Equipment & components ❖ The manufacturers of Medical Equipment & components like X-ray machine, Glucometer, Ultrasound Machines, ECG Machines, Nebulizers, etc., know the importance of prompt repair and return of the products to their customers. ❖ The treatment and diagnosis of many patients depend on these machines and hence their Turn-Around-Time (TAT) should be as minimal as possible. ❖ Service Management Software helps to streamline the service and repair processes with several service centers located in different geographies, and several repair / service work orders being created daily, ❖ It also helps to calculate the service TAT, measure product performance and tap engineer’s productivity or ROI. We are Authorized sole distributor & support center for Hazel range of product and solutions

27. Third Party Administrators [TPA] ❖ Third party administrators of outsourced warranty and service management provide a valuable service to the manufacturers, distributors and retailers by delivering high levels of customer service. ❖ TPAs are expected to deliver cost savings while coordinating a large service network to fulfill the service requests in a timely and satisfactory manner We are Authorized sole distributor & support center for Hazel range of product and solutions

28. Clients We are Authorized sole distributor & support center for Hazel range of product and solutions

29. Customer Testimonials We are Authorized sole distributor & support center for Hazel range of product and solutions

30. REG. OFFICE 26, Champa Gully, M. J. Market Lane, Mumbai – 400002. INDIA Tel : +91 - 22 – 4226 4444 Mail : info@everexinfotech.com URL : www.everexinfotech.com Thank You! We aspire your association We are Authorized sole distributor & support center for Hazel range of product and solutions We are Authorized sole distributor & support center for Hazel range of product and solutions