School of EPS – IT Support Services. “Some information for new users” by Dr Roderick Ferguson EPS IT Service (computer officer, new website design) Mass Spectrometry Service advice (I used to run this service…). EPS IT Service. for Staff & Research workers (EPS Staff Network)
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“Some information for new users”
by Dr Roderick Ferguson
EPS IT Service(computer officer, new website design)
Mass Spectrometry Service advice
(I used to run this service…)
for Staff & Research workers
(EPS Staff Network)
You will encounter two IT help desks:-
#1 UICS ITHelp@hw.ac.uk and#2 EPS ITHelp@eps.hw.ac.uk
New Research Workers (i.e. Postgrads and Postdocs)
Need to get registered twice!
1 HW Central Computing Services = UICS
(over in the HW Library)
2 EPS school IT services
(Earl Mountbatten building, EM 1.77)
UICS deals with things like:-
PC Caledonia (undergrad IT Labs)
Central Web pages (e.g. www.hw.ac.uk)
EPS IT support deals withEPS Staff and Research Workers IT needs.
There are 3 network types:
#1 EPS Staff network
#2 Research Group networks
#3 Untrusted network & wireless
Please note that EPS IT Support do NOTsupply Research Workers with a new PC…
Instead it is the responsibility of yourACADEMIC SUPERVISOR to do this!
(and some do and some don’t … !)
EPS Main Staff network:-
Uses Netware 6.5 to deliver software
to the users desktop
No Admin rights
any Specialist Software must be installed by EPS IT Staff…
EPS Research Group network(s):-
Research PC user has full Admin rights…and is also responsible for installingsoftware, looking after the PC etc.
=> gets less EPS IT support
“with great power comes great responsibility!”
Please do NOT plug in your laptop or any other piece of IT kit into what looks like an unused network port… (e.g. in a research lab)
Instead, please contact EPS IT Support Staff,so that we can advise you on whatservices you might require!
EPS IT Help: extn 3290
UICS Help: extn 4045
We hope that:-
#1 You will enjoy your time with us here at Heriot-Watt EPS, and that
#2 Your research work will be fruitful.
Remember, we’re here to help!