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Organizational Climate & Diversity Assessment OCDA - National Project. Association of Research Libraries Membership Meeting, October 11, 2007 Charles B. Lowry, PhD Dean of Libraries M. Sue Baughman Assistant Dean for Organizational Development. Outline. Phase I Project Background

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Organizational Climate & Diversity AssessmentOCDA - National Project

Association of Research Libraries

Membership Meeting, October 11, 2007

Charles B. Lowry, PhD

Dean of Libraries

M. Sue Baughman

Assistant Dean for Organizational Development


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Outline

  • Phase I Project Background

  • Key Concepts in OCDA

  • Project History and Timeline

  • Next Steps - Phase I


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Phase I Project Background

  • Project Managers

    • UM Libraries

    • UM Industrial/Organizational Psychology

    • ARL

  • Partner Sites

    • Texas A&M University

    • University of Arizona

    • University of Connecticut

    • University of Iowa

    • University of Kansas


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Phase I Project Background

  • OCDA—What is it?

    • A data gathering tool to assess whether the policies, procedures and practices of your library are effectively supporting your mission.

    • Examines aspects of the library’s climate, e.g., fairness, diversity and teamwork as they relate to customer service.

    • Designed to examine employees’ perceptions of what behaviors are rewarded, supported and expected in your library.


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Key Concepts in the OCDA

Organizational Climate Elements

  • Climate for Organizational Justice

  • Climate for Leadership

  • Climate for Interpersonal Treatment

  • Climate for Deep Diversity

  • Climate for Demographic Diversity

  • Climate for innovation

  • Climate for Continuous Learning

  • Climate for Teamwork

  • Climate for Customer Service


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Key Concepts in the OCDA

Organizational Attitudes

  • Job Satisfaction

  • Organizational Commitment

  • Organizational Citizenship Expectations

  • Organizational Withdrawal

  • Task Engagement

  • Psychological Empowerment in the Workplace

  • Work Unit Conflict


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UM Library OCDA History

OCDA Timeline:

  • 1999 Need Identified

    o Training on diversity issues - Diversity Committee

    o Partnership with UMD Industrial/Organizational Psychology

  • 2000 – Survey Administered

    o Goals: examine current management practices and gather baseline data

  • 2004 – Survey Repeated

    o Expand goals: address team development and climate issues


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New Concepts in the OCDA

Phase I OCDA Partners

  • The Climate for LGBT issues

  • The Climate for Service

  • The “Healthy Organization” - - a concept evolving from the Schneider model


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Stages of the Project

  • OCDA 2007 - Forward

    Phase I was basically completed with the partners with a meeting on Tuesday October 9

    o Five institutions testing survey in Web form

    o Developing procedural documentation

    o Evaluating process

    o Developing automated institutional reports

    o Testing the Schneider Model


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Stages of the Project

  • Phase II

    o Expanding number of test sites (UM Libraries will again administer the survey to our own staff)

    o Testing reporting mechanisms

    o Testing methods for intervening to improve where weaknesses are surfaced


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Stages of the Project

  • Phase III

    o ARL begins administering survey as part of the Statistics & Measures Program (second half 2008- )


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Phase I Research Findings

  • Elements of Climate

  • “Healthy Organization” - impact of service

  • Climate for Diversity

  • Surprises

    • Teamwork and communication

    • Library as place


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Phase I Process

  • Activities to Support the Project

    • Web site and FAQ’s

    • Site visits

    • Local communication to staff

    • Meet at ALA meetings


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Next Steps - Phase I

  • Identify strategies and activities to support survey issues

  • Collective sharing of ideas

  • Ongoing communication to support sites


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Organizational Climate & Diversity AssessmentOCDA - National Project

Association of Research Libraries

Membership Meeting, October 11, 2007

Charles B. Lowry, PhD

Dean of Libraries

M. Sue Baughman

Assistant Dean for Organizational Development