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BUS 407 Inspiring Communication / snaptutorial.com

27. What is the sustainable growth rate and required return for Abbott Laboratories? Using these values, calculate the 2010 share price of Abbott Laboratories Industries stock according to the constant dividend growth

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BUS 407 Inspiring Communication / snaptutorial.com

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  1. BUS 407 Entire Course For more classes visit www.snaptutorial.com This Tutorial contains 2 Papers for each Assignment, 2 Set of (Final Part 1, Part 2, Midterm Part 1, Midterm Part 2, Quizzes) – See Details Below BUS 407 Week 1-11 All Discussion Questions BUS 407 Week 4 Assignment 1 Training and Development in Small Businesses (2 Papers)

  2. BUS 407 Week 8 Assignment 2 Designing a Training Program (2 Papers) BUS 407 Final Exam Part 1 (2 Set) BUS 407 Final Exam Part 2 (2 Set) BUS 407 Midterm Exam Part 1 (2 Set) BUS 407 Midterm Exam Part 2 (2 Set) BUS 407 Quiz 1 Chapter 1 (4 Set) BUS 407 Quiz 2 Chapter 2 (3 Set) BUS 407 Quiz 3 Chapter 3 and Chapter 5 (3 Set) BUS 407 Quiz 4 Chapter 6 and Chapter 7 (3 Set) BUS 407 Quiz 5 Chapter 8 (3 Set)

  3. BUS 407 Quiz 6 Chapter 9 (3 Set) BUS 407 Quiz 7 Chapter 10 (2 Set) BUS 407 Quiz 8 Chapter 11 (3 Set) ******************************************** BUS 407 Final Exam Part 1 (2 Set) For more classes visit www.snaptutorial.com This Tutorial contains 2 Set of Final Exam Part 1 (All Questions Listed Below) BUS 407 Final Exam Part 1

  4. Question 1 The way that trainees are required to demonstrate that they have learned a KSA they are expected to acquire through training is called a Question 2 The micro theory of training design proposed by Gagné- Briggs has ____ events of instruction. Question 3 _____ is particularly valuable for tasks that are not used frequently or if the opportunity to practice them is limited. Question 4 If a major constraint is “short lead time” (therefore there is not much time to prepare training), one viable option is use of Question 5 Sequencing in elaboration theory is the process of Question 6 Which of the following terms is used to reflect maximizing the similarity of the training to the job? Question 7 Expectancy 1 is the belief that Question 8 Which of the following training methods is most appropriate when both knowledge and skill are learning objectives? Question 9 Developing a good demonstration requires Question 10 _____ is the process of providing one to one guidance and instruction to improve the knowledge, skills, and work performance of the trainee. Question 11 When the trainer believes a trainee has asked a question because the trainee really wants to answer but is hesitant, the trainer should respond using the______. Question 12 Which of the following is most appropriate for training interpersonal skills? Question 13 Training methods can be divided into _____ and _____ approaches. Question 14 The principles of programmed instruction Question 15 The user interface is the _____ that allows the trainee to interact with the Intelligent Tutoring System. Question 16 The main difference between Virtual Reality and Multimedia training is that in Virtual Reality training Question 17 Which of the following statements regarding ET is true? Question 18 Interactive Multimedia training can be used for Question 19 In developing an ET program, which three factors need to be considered

  5. Question 20 The experiential learning model, a process for using games and exercises in training, has _____steps. Question 21 Which of the following seating arrangements is most conducive to switching back and forth between lecturettes and small group activities? Question 22 The “process” for the developmental phase of the training model is Question 23 According to the text, the skill component of an effective trainer’s KSAs is comprised of all BUT which of the following? Question 24 Good listening skills require practice because Question 25 Which of the following statements regarding OJT trainers is true? BUS 407 Final Exam Part 1-1 Question 1 The way that trainees are required to demonstrate that they have learned a KSA they are expected to acquire through training is called a Question 2 Which of the following terms is used to reflect maximizing the similarity of the training to the job? Question 3 “…. read an altimeter with an error of no more than 5 feet” is an example of what part of a learning objective? Question 4 When examining transfer of training, how many possibilities are there beyond “positive transfer”? Question 5 Which macro theory of training design is outlined in the text? Question 6 ____________ learners like to learn facts and solve problems using well-tested methods. Question 7 How many parts are there to an effective learning objective? Question 8 Training methods can be divided into _____ and _____ approaches.

  6. Question 9 According to the text, business games have been developed and used for Question 10 Which of the following training methods is most appropriate when both knowledge and skill are learning objectives? Question 11 A(n) _____question occurs when the trainer is asked a question and instead of providing an answer, she re asks the question of the group. Question 12 Which of the following is most appropriate for training interpersonal skills? Question 13 The acronym JIT (an on the job training technique) stands for Question 14 The principles of programmed instruction Question 15 Which of the following is NOT a potential benefit for Electronic Training? Question 16 The health and safety training programs offered as canned DVD training packages are Question 17 Simulator sickness refers to Question 18 Self-paced learning is when the trainees Question 19 The user interface is the _____ that allows the trainee to interact with the Intelligent Tutoring System. Question 20 The experiential learning model, a process for using games and exercises in training, has _____steps. Question 21 What is the least expensive and best alternative if you only have a few employees to be trained? Question 22 _____ are those “and uh,” “like,” “um” space fillers that are injected into speech. Question 23 A _____ is the “first test” of new material designed to be in a training program. Question 24 According to the text, the knowledge component of an effective trainer’s KSAs is comprised of all BUT which of the following? Question 25 A learning point is ********************************************

  7. BUS 407 Final Exam Part 2 (2 Set) For more classes visit www.snaptutorial.com This Tutorial contains 2 Set of Final Exam Part 2 (All Questions Listed Below) BUS 407 Final Exam Part 2 Question 1 Which kind of analysis compares the monetary cost of training with the intangible or nonmonetary results? Question 2 According to the text, which of the following groups would be interested in “process evaluation” data? Question 3 Training was developed to improve productivity. When assessing training’s effectiveness at the organizational results level, which of the following would be the most appropriate thing to focus your attention on? Question 4 When is the best time to evaluate training? Question 5 Outcome evaluation determines Question 6 Which of the following statements is true regarding learning outcomes?

  8. Question 7 Research has shown the relationship between reaction, learning, behaviorand results Question 8 Upper management’s interest in “outcome evaluation” data is focused on Question 9 Which of the following is NOT a dimension of culture? Question 10 The optimum length of an orientation Question 11 A survey of Fortune 1000 organizations in North America indicated that about ______ percent use teams. Question 12 The “quid pro quo” type of sexual harassment involves Question 13 Which of the following statements about sexual harassment training is NOT true? Question 14 Consider Mary, who is hearing impaired but able to speak and read lips. She applies for the job of accounting clerk. She has all the KSAs required for critical tasks. Although not a critical task, the job requires using the phone from time to time. Can the employer refuse to hire her on the basis of her inability to use a phone? Question 15 Which of the following cultures is noted for its short- term orientation? Question 16 Which of the following cultures is noted as Individualistic? Question 17 Which of the following is an effective way of determining a manager’s style, traits, and ability to interact effectively with others? Question 18 Integrating strategy and managerial characteristics suggests that when comparing market leaders and cost leaders, the market leader should be higher in all of the following EXCEPT Question 19 Ultimately, the responsibility for an employee’s development is _____. Question 20 For a market leader the technology tends to be _____and the design _____. Question 21 Management style is related to two dimensions of leader behavior – _____ and _____. Question 22 Integrating strategy and managerial characteristics suggests that when comparing market leaders and cost leaders in terms of supportive style

  9. Question 23 Action learning is Question 24 Entrepreneur & Disturbance Handler are under which of Mintzberg’s Managerial Roles? Question 25 Conceptual knowledge is related to BUS 407 Final Exam Part 2-1 Question 1 Which of the following is NOT obtained from a reaction questionnaire? Question 2 _____ are measures of the trainee’s perceptions, emotions, and subjective evaluations of the training experience. Question 3 Cost effectiveness evaluation _____. Question 4 Research has shown the relationship between reaction, learning, behavior and results is Question 5 Which of the following statements regarding process evaluation is true? Question 6 What are the outcome levels of evaluation identified in the text? Question 7 The training manager is likely interested in which of the evaluation outcomes? Question 8 Which of the following statements is true regarding learning outcomes? Question 9 The SBI case at the beginning of Chapter 10, where the women were treated so differently than the men, took place in the Question 10 Providing the basic literacy skills training Question 11 Which of the following cultures is noted as Individualistic? Question 12 According to the text, in the early years many team efforts failed because Question 13 Regarding expatriates, which statement is true? Question 14 The MAIN obstacle to effective safety training is

  10. Question 15 Which of the following cultures is noted for its short- term orientation? Question 16 A survey indicated that about ____ percent of organizations offer some type of sexual harassment training. Question 17 _____ are qualities of the manager as a person. Question 18 What management style is characterized by friendliness, as well as empathy and concern for meeting employees’ needs? Question 19 Integrating strategy and managerial characteristics suggests that when comparing market leaders and cost leaders, the market leader should be higher in all of the following EXCEPT Question 20 Which of the following is an effective way of determining a manager’s style, traits, and ability to interact effectively with others? Question 21 Which of the following statements about corporate universities is NOT true? Question 22 Which of the following is NOT an advantage to using externally based training programs for managers? Question 23 In the _______ management style, subordinates are given instructions about what to do, how to do it, and when to do it. Question 24 Integrating strategy and managerial characteristics suggests that when comparing market leaders and cost leaders in terms of supportive style Question 25 Ultimately, the responsibility for an employee’s development is _____. ******************************************** BUS 407 Midterm Exam Part 1 (2 Set)

  11. For more classes visit www.snaptutorial.com This Tutorial contains 2 Set of Midterm Exam Part 1 (All Questions Listed Below) BUS 407 Midterm Exam Part 1 Question 1 When a person is able to perform a skill without thinking about what they are doing, they are at which level of skill acquisition? Question 2 _________ is (are) the foundations for competencies. Question 3 Which of the following statements is true? Question 4 The authors use the acronym KSA to refer to what? Question 5 Which of these steps is part of the continuous improvement model? Question 6 Which of the following career paths best prepares a trainer for a supervisory or coordinator position? Question 7 Which of the following statements is true? Question 8 Knowledge is composed of which three interrelated types? Question 9 When comparing ISO certified companies with companies that were not certified, the text noted that ISO certified companies Question 10 Learning is defined as Question 11 A person’s store of factual information about a subject matter is Question 12 What is the focus of the ISO standards? Question 13 The authors’ use of attitudes rather than abilities as one of the three types of learning outcomes is based on Question 14 Strategic planning is best defined as

  12. Question 15 __________ refers to the number of factors in an organization’s environment and how they are interrelated. Question 16 What is one reason companies should invest in strategic HR? Question 17 You would typically associate routine technology with which of the following? Question 18 Organizational development is best defined as Question 19 The defender strategy is also referred to as Question 20 A reason there might be conflict among HRD and OD professionals is that the OD practitioner Question 21 According to the text, the strategic planning process at Hewlett Packard Canada in the late 1980’s resulted in Question 22 Which of the following statements is true in an uncertain environment? Question 23 Most companies use the _____ strategy when addressing their training and development needs. Question 24 A mechanistic design is best applied in which of the following situations? Question 25 Which of the following statements is true regarding change? BUS 407 Midterm Exam Part 1-1 Question 1 Learning is defined as Question 2 A person’s understanding about how and when to apply the facts that have been learned is called Question 3 According to the text, _____ provides the opportunity for learning and _____ is a result of the learning. Question 4 In the evaluation of training, a determination of whether the trainer actually covered all aspects of the training as designed is called Question 5 In the training model, a triggering event is

  13. Question 6 When comparing ISO certified companies with companies that were not certified, the text noted that ISO certified companies Question 7 Which of these steps is part of the continuous improvement model? Question 8 _________ is (are) the foundations for competencies. Question 9 Which of the following career paths best prepares a trainer for a supervisory or coordinator position? Question 10 What is the focus of the ISO standards? Question 11 A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a Question 12 Which of the following statements is true? Question 13 All aspects of the training program come together in the Question 14 A mechanistic design is best applied in which of the following situations? Question 15 Strategic planning is best defined as Question 16 __________ refers to the number of factors in an organization’s environment and how they are interrelated. Question 17 A non-routine technology label is applied to tasks that have Question 18 Which of the following is a market leader strategy? Question 19 Low uncertainty in the external environment is created by Question 20 You would typically associate routine technology with which of the following? Question 21 Organizational development is best defined as Question 22 Which of the following statements is true in an uncertain environment? Question 23 The defender strategy is also referred to as Question 24 Most companies use the _____ strategy when addressing their training and development needs. Question 25 Which of the following statements is true regarding change?

  14. ******************************************** BUS 407 Midterm Exam Part 2 (2 Set) For more classes visit www.snaptutorial.com This Tutorial contains 2 Set of Midterm Exam Part 2 (All Questions Listed Below) BUS 407 Midterm Exam Part 2 Question 1 Which of the following statements is true regarding expectancy theory? Question 2 Gagné-Briggs’ micro theory of instructional design Question 3 Who is responsible for development of expectancy theory? Question 4 The _____ the self-efficacy, the _____ the performance. Question 5 Asking trainees to provide examples of how the knowledge being trained relates to what they already know facilitates

  15. Question 6 Which studies compared the effects of participation vs. no participation in organizational change endeavors in the 1940’s? Question 7 Which of the following statements best explains the relationship between training and self-efficacy? Question 8 Stimulus leads to response which leads to consequence, best illustrates which theory? Question 9 Which of the following statements is true of motivation theories? Question 10 Which of these statements is true? Question 11 Which of the following is true about good theories? Question 12 The power that a group has over its members was first noted in which studies of the 1920’s and the 1930’s? Question 13 The _____ approach identifies the various work activities required to successfully perform a job. Question 14 Self ratings Question 15 A speed test can appropriately be used to measure the _____ of a skill. Question 16 An outline of a typical job’s duties and responsibilities is a Question 17 As discussed in the text, about what percentage of training requests did Nancy Gordon of Ameritech say turn out to be solvable without training? Question 18 In ________ competencies are defined as “a cluster of related knowledge, skills, and attitudes that differentiate high performers from average performers.” Question 19 Performance appraisals are almost always completed by Question 20 Which of the following focuses on an anticipated performance problem in the future? Question 21 The identification and development of employees who are perceived to be of high potential is called Question 22 Looking at the internal environment of an organization and determining its fit with organizational goals and objectives is associated with which TNA component? Question 23 In response to a TNA, the decision is to “change the job.” This means

  16. Question 24 When a(n) _____ analysis is conducted for strategic planning, it is a major undertaking. The _____ and relevant strategies that have been identified in the strategic plan are an indication of where the firm wishes to be. Question 25 According to the text, behavioral tests measure BUS 407 Midterm Exam Part 2-1 Question 1 Which of the following statements about learning is true? Question 2 Symbolic coding is Question 3 Who is responsible for development of expectancy theory? Question 4 Classical conditioning Question 5 Which of the following statements best explains the relationship between training and self-efficacy? Question 6 In social learning, theory retention has three phases which are Question 7 Asking trainees to provide examples of how the knowledge being trained relates to what they already know facilitates Question 8 What are the factors that interact to determine performance? Question 9 The power of the group comes from the group _______ members that follow group norms, or _______ those that do not. Question 10 Which of these statements is true? Question 11 Gagné-Briggs’ micro theory of instructional design Question 12 Which of the following is true about good theories? Question 13 A training needs analysis is conducted when a Question 14 As discussed in the text, about what percentage of training requests did Nancy Gordon of Ameritech say turn out to be solvable without training? Question 15 The _____ approach identifies the various work activities required to successfully perform a job. Question 16 Performance appraisals are almost always completed by

  17. Question 17 Which of the following focuses on an anticipated performance problem in the future? Question 18 A speed test can appropriately be used to measure the _____ of a skill. Question 19 Which of the following focuses on a current performance problem? Question 20 When an OPG is identified, a(n) _____________ should be conducted in conjunction with an organizational analysis in order to fully understand the nature of the gap. Question 21 _____ involves looking at all the influences that could affect employee performance in the organization and determining their fit within organizational goals and objectives. Question 22 According to the text, behavioral tests measure Question 23 The approach to operational analysis which identifies key competencies of the job is known as Question 24 A triggering event Question 25 The identification and development of employees who are perceived to be of high potential is called ******************************************** BUS 407 Quiz 1 Chapter 1 (4 Set) For more classes visit www.snaptutorial.com

  18. This Tutorial contains 4 Set of Quiz 1 Chapter 1 (All Questions Listed Below) BUS 407 Quiz 1 (Chapter 1) Question 1 A person’s understanding about how and when to apply the facts that have been learned is called Question 2 Which of the following statements is true? Question 3 Which of the following career paths best prepares a trainer for a supervisory or coordinator position? Question 4 Knowledge is composed of which three interrelated types? Question 5 A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a Question 6 Which of these steps is part of the continuous improvement model? Question 7 _________ is (are) the foundations for competencies. Question 8 In an open system model, which of the following statements is NOT true? Question 9 The authors use the acronym KSA to refer to what? Question 10 A person’s store of factual information about a subject matter is Question 11 All aspects of the training program come together in the Question 12 In the training model, a triggering event is Question 13 According to the text, _____ provides the opportunity for learning and _____ is a result of the learning. Question 14 When a person is able to perform a skill without thinking about what they are doing, they are at which level of skill acquisition? Question 15 Which of the following statements is true?

  19. BUS 407 Quiz 1-1 (Chapter 1) Question 1 Which of the following statements is true? Question 2 The authors’ use of attitudes rather than abilities as one of the three types of learning outcomes is based on • Question 3 The authors use the acronym KSA to refer to what? • Question 4 In an open system model, which of the following statements is NOT true? • Question 5 What is the focus of the ISO standards? • Question 6 A person’s understanding about how and when to apply the facts that have been learned is called • Question 7 In the training model, a triggering event is • Question 8 Which of the following statements is true? • Question 9 All aspects of the training program come together in the • Question 10 When comparing ISO certified companies with companies that were not certified, the text noted that ISO certified companies • Question 11 In the evaluation of training, a determination of whether the trainer actually covered all aspects of the training as designed is called • Question 12 Which of these steps is part of the continuous improvement model? • Question 13 Knowledge is composed of which three interrelated types? • Question 14 _________ is (are) the foundations for competencies. • Question 15 Learning is defined as • • BUS 407 Quiz 1-2 (Chapter 1)

  20. Question 1 Which of the following statements is true? Question 2 _________ is (are) the foundations for competencies. • Question 3 The authors use the acronym KSA to refer to what? • Question 4 A person’s store of factual information about a subject matter is • Question 5 Learning is defined as • Question 6 In an open system model, which of the following statements is NOT true? • Question 7 A person’s understanding about how and when to apply the facts that have been learned is called • Question 8 All aspects of the training program come together in the • Question 9 In the training model, a triggering event is • Question 10 According to the text, _____ provides the opportunity for learning and _____ is a result of the learning. • Question 11 A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a • Question 12 What is the focus of the ISO standards? • Question 13 In the evaluation of training, a determination of whether the trainer actually covered all aspects of the training as designed is called • Question 14 The authors’ use of attitudes rather than abilities as one of the three types of learning outcomes is based on • Question 15 When a person is able to perform a skill without thinking about what they are doing, they are at which level of skill acquisition? • • BUS 407 Quiz 1-3 (Chapter 1)

  21. Question 1 the trainer actually covered all aspects of the training as designed is called Question 2 According to the text, _____ provides the opportunity for learning and _____ is a result of the learning. Question 3 All aspects of the training program come together in the Question 4 In the training model, a triggering event is Question 5 A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a Question 6 A person’s understanding about how and when to apply the facts that have been learned is called Question 7 When a person is able to perform a skill without thinking about what they are doing, they are at which level of skill acquisition? Question 8 When comparing ISO certified companies with companies that were not certified, the text noted that ISO certified companies Question 9 Which of the following statements is true? Question 10 In an open system model, which of the following statements is NOT true? Question 11 A person’s store of factual information about a subject matter is Question 12 Which of these steps is part of the continuous improvement model? Question 13 _________ is (are) the foundations for competencies. Question 14 Which of the following career paths best prepares a trainer for a supervisory or coordinator position? Question 15 Knowledge is composed of which three interrelated types? In the evaluation of training, a determination of whether

  22. BUS 407 Quiz 2 Chapter 2 (3 Set) http://www.snaptutorial.com/BUS-407/product-27400-BUS- 407-Quiz-2-Chaptr-2-(3-Set) For more classes visit www.snaputorial.com This Tutorial contains 3 Set of Quiz 2- Chapter 2 (All Questions Listed Below) BUS 407 Quiz 2 (Chapter 2) Question 1 Strategic planning is best defined as Question 2 You would typically associate routine technology with which of the following? • Question 3 Organizational development is best defined as • Question 4 Which best explains the strategic training alternative of the internal provider? • Question 5 A mechanistic design is best applied in which of the following situations? • Question 6 The defender strategy is also referred to as • •

  23. Question 7 A non-routine technology label is applied to tasks that have • Question 8 A reason there might be conflict among HRD and OD professionals is that the OD practitioner • Question 9 Which of the following statements is true regarding change?• Question 10 Low uncertainty in the external environment is created by • Question 11 Which of the following statements is true in an uncertain environment? • Question 12 According to the text, the strategic planning process at Hewlett Packard Canada in the late 1980’s resulted in • Question 13 __________ refers to the number of factors in an organization’s environment and how they are interrelated. • Question 14 Which of the following is a market leader strategy? • Question 15 What is one reason companies should invest in strategic HR? • BUS 407 Quiz 2-1 (Chapter 2) Question 1. Question 2. is a(n) Question 3. Question 4. strategy? Question 5. Question 6. uncertain environment? Question 7. created by Strategic planning is best defined as Strategic planning that focuses on the long term HRD should be involved in strategic planning by Which of the following is a market leader The defender strategy is also referred to as Which of the following statements is true in an Low uncertainty in the external environment is

  24. Question 8. organization’s environment and how they are interrelated. Question 9. A non-routine technology label is applied to tasks that have Question 10. You would typically associate routine technology with which of the following? Question 11. Organizational design refers to Question 12. A mechanistic design is best applied in which of the following situations? Question 13. What is one reason companies should invest in strategic HR? Question 14. According to the text, the strategic planning process at Hewlett Packard Canada in the late 1980’s resulted in Question 15. How can HRD align itself with the organization’s strategies? Question 16. Organizational development is best defined as Question 17. Which of the following is NOT a step in the generic planned change model? Question 18. Which of the following statements is true regarding change? Question 19. What can be done to reduce resistance to change? Question 20. Which of the following is NOT a source of conflict and disagreement between OD and training professionals? Question 21. A reason there might be conflict among HRD and OD professionals is that the OD practitioner Question 22. OD interventions could be implemented more successfully if they included training where employees Question 23. The outsourcing of training Question 24. Which best explains the strategic training alternative of the internal provider? Question 25. Most companies use the _____ strategy when addressing their training and development needs. Question 25. Most companies use the _____ strategy when addressing their training and development needs. __________ refers to the number of factors in an

  25. Question 27. pursue ISO certification because Question 28. products and services in the marketplace. (T; p.29) Question 29. ___If the external environment is highly complex and highly stable, there is low uncertainty. (F; p. 30) Question 30. ___The main activity associated with producing an organization’s principle products and services is often called the core technology. (T; p.31) Question 31. ___Organizational design refers to the way the work is divided and organized. (F; p.32) Question 32. ___HRD contributes to the development of new strategies. (T; p. 33) Question 33. ___Trainers and OD practitioners have problems getting along because trainers tend to be more strategic and more overly analytical than OD practitioners. (F; p. 39) Question 34. ___Force field analysis is a type of analysis used in a TNA. (F; p. 40) Question 35. ___ The internal provider is a strategic training alternative whereby the training department provides all or most of the training for the organization. (T; p. 43) Question 36. ___A small business is much more likely to be involved in strategic planning than a larger one because it is easier for them. (F; Table 2.4, p. 48) Question 37. Name and briefly describe the three components to organization structure that are discussed in the text. Question 38. Should an organization’s strategies be reactive, proactive, or both? Support your answer. Question 39. HRD and OD seem to complement one another but do not often work together in an organization. What are some of the reasons for this lack of cooperation? Why do HRD professionals need OD competencies and OD professionals need training competencies? Cavalier Tool and Manufacturing decided not to ___Competitive strategy focuses on positioning

  26. BUS 407 Quiz 2-2 (Chapter 2) Question 1 regarding change? Question 2 strategy? Question 3 and OD professionals is that the OD practitioner Question 4 Most companies use the _____ strategy when addressing their training and development needs. Question 5 Strategic planning is best defined as Question 6 The defender strategy is also referred to as Question 7 You would typically associate routine technology with which of the following? Question 8 Which of the following statements is true in an uncertain environment? Question 9 A non-routine technology label is applied to tasks that have Question 10 Low uncertainty in the external environment is created by Question 11 Which best explains the strategic training alternative of the internal provider? Question 12 __________ refers to the number of factors in an organization’s environment and how they are interrela ted. Question 13 Organizational development is best defined as Question 14 A mechanistic design is best applied in which of the following situations? Question 15 According to the text, the strategic planning process at Hewlett Packard Canada in the late 1980’s resulted in BUS 407 Quiz 3 Chapter 3 and Chapter 5 (3 Set) Which of the following statements is true Which of the following is a market leader A reason there might be conflict among HRD

  27. http://www.snaptutorial.com/BUS-407/product-27401-BUS- 407-Quiz-3-Chapter-3-and-Chapter-5-(3-Set) For more classes visit www.snaptutorial.com This Tutorial contains 3 Set of Quiz 3 -Chapter 3 and Chapter (All Questions Listed Below) BUS 407 Quiz 3 (Chapter 3 and Chapter 5) • Question 1 Which of the following statements best explains the relationship between training and self efficacy? • Question 2 Which of the following is a needs theory? • Question 3 Asking trainees to provide examples of how the knowledge being trained relates to what they already know facilitates • Question 4 Symbolic coding is • Question 5 Understanding needs theory is important in the training process because • Question 6 What are the factors that interact to determine performance? • Question 7 The power that a group has over its members was first noted in which studies of the 1920's and the 1930's?

  28. • Question 8 In social learning, theory retention has three phases which are • regarding punishment? • Question 10 design • Question 11 • Question 12 performance. • Question 13 _______ members that follow group norms, or _______ those that do not. • Question 14 Which of the following is NOT true regarding theories? • Question 15 Which of these statements is true? • Question 16 " . read an altimeter with an error of no more than 5 feet" is an example of what part of a learning objective? • Question 17What is missing from this learning objective? "The trainee will splice 6 sets of wires while at the top of a telephone pole wearing all safety gear." • Question 18 Which of the following statements is true? • Question 19 How many parts are there to an effective learning objective? • Question 20 ____ is practicing symbolically and _____ is the transformation of the learning into actual behavior. • Question 21In the elaboration theory, the process of identifying the simplest version of a complex task which is still representative of the total task is called • Question 22 Trainees with _______ learning style remember material best if they are first given the "big picture." • Question 23 "Using a standard climbing harness and spikes" is an example of what part of a learning objective? • Question 24 The text discusses the process in the elaboration theory of having an air traffic controller presented with a Question 9 Which of the following statements is true The Gagné-Briggs theory of instructional A basic premise in Social Learning Theory is The _____ the self-efficacy, the _____ the The power of the group comes from the group

  29. simulation where only one aircraft is on the screen and there is no wind or other adverse weather conditions. This type of task is called the • Question 25 How many types of training objectives are indicated in the text? • Question 26 Converting the external world into our own mental language is called • Question 27 Trainees with _______ learning style remember material best if they can see how it is connected to the real world. • Question 28 Which of the following statements regarding self efficacy is true? • Question 29 Symbolic coding is • Question 30 The micro theory of training design proposed by Gagné-Briggs has ____ events of instruction. BUS 407 Quiz 3 (Chapter 3) • Question 1 Which of the following is true about good theories? • performance? • knowledge being trained relates to what they already know facilitates • Question 4 Gagné-Briggs’ micro theory of instructional design • Question 5 Which of the following statements best explains the relationship between training and self-efficacy? • Question 6 Which studies compared the effects of participation vs. no participation in organizational change endeavors in the 1940’s? Question 2 What are the factors that interact to determine Question 3 Asking trainees to provide examples of how the

  30. • Question 7 Which of the following statements is true of motivation theories? • was first noted in which studies of the 1920’s and the 1930’s? • Question 9 Who is responsible for development of expectancy theory? • Question 10 Classical conditioning • Question 11 Stimulus leads to response which leads to consequence, best illustrates which theory? • Question 12 Symbolic coding is • Question 13 The power of the group comes from the group _______ members that follow group norms, or _______ those that do not. • Question 14 The _____ the self-efficacy, the _____ the performance. • Question 15 Which of the following statements about learning is true ? Question 8 The power that a group has over its members BUS 407 Quiz 3 (Chapter 3)-1 Question 1 true? Question 2 Question 3 Question 4 Question 5 Question 6 relationship between training and self-efficacy? Question 7 Who is responsible for development of expectancy theory? Question 8 Asking trainees to provide examples of how the knowledge being trained relates to what they already know facilitates Which of the following statements about learning is Gagné-Briggs’ micro theory of instructional design A basic premise in Social Learning Theory is Symbolic coding is Which of these statements is true? Which of the following statements best explains the

  31. Question 9 noted in which studies of the 1920’s and the 1930’s? Question 10 Which studies compared the effects of participation vs. no participation in organizational change endeavors in the 1940’s? Question 11 Which of the following is true about good theories? Question 12 Which of the following is a needs theory? Question 13 The _____ the self-efficacy, the _____ the performance. Question 14 Which of the following statements is true regarding expectancy theory? Question 15 Who laid the foundation for reinforcement theory? The power that a group has over its members was first BUS 407 Quiz 3 (Chapter 5) -1 • Question 1 How many types of training objectives are indicated in the text? • idea to build in a contingency fund of about _____ percent • Question 3 In the elaboration theory of training design, SCM refers to • Question 4Expectancy 1 is the belief that • Question 5 Converting the external world into our own mental language is called • Question 6 In the elaboration theory, the process of identifying the simplest version of a complex task which is still representative of the total task is called • Question 7 The process of relapse prevention was • Question 8 _____ is the process of providing trainees with continued practice far beyond the point at which the trainees have performed the task successfully. Question 2 When estimating training costs, it is a good

  32. • Question 9 If a major constraint is “short lead time” (therefore there is not much time to prepare training), one viable option is use of • Question 10 If after training, the trainee is performing at a level lower than before, this means that there is (are) • Question 11 T he micro theory of training design proposed by Gagné-Briggs has ____ events of instruction. • Question 12 Without _____, it is very difficult to evaluate training. • Question 13 Often training is intended to give trainees concepts and principles they can use to address a wide variety of situations they will find on the job. In these cases, the training should use the _________ approach. • Question 14 Trainees with _______ learning style remember material best if they are first given the “big picture.” • Question 15 “…. read an altimeter with an error of no more than 5 feet” is an example of what part of a learning objective? BUS 407 Quiz 3 (Chapter 5) • Question 1 Trainees with _______ learning style remember material best if they are first given the “big picture.” • Question 2 Without _____, it is very difficult to evaluate training. • Question 3 If after training, the trainee is performing at a level lower than before, this means that there is (are) • Question 4 When estimating training costs, it is a good idea to build in a contingency fund of about _____ percent. • Question 5 Which of the following terms is used to reflect maximizing the similarity of the training to the job?

  33. • Question 6 The perception of salient characteristics of an organization is • (therefore there is not much time to prepare training), one viable option is use of • Question 8 ____ is practicing symbolically and _____ is the transformation of the learning into actual behavior. • Question 9 In the elaboration theory of training design, SCM refers to • Question 10 “Using a standard climbing harness and spikes” is an example of what part of a learning objective? • Question 11 Converting the external world into our own mental language is called • Question 12 Often training is intended to give trainees concepts and principles they can use to address a wide variety of situations they will find on the job. In these cases, the training should use the _________ approach. • Question 13 Trainees with _______ learning style remember material best if they are given the opportunity to think about the new information before discussing it with others. • Question 14 The way that trainees are required to demonstrate that they have learned a KSA they are expected to acquire through training is called a • Question 15 How many parts are there to an effective learning objective? BUS 407 Quiz 4 Chapter 6 and Chapter 7 (3 Set) Question 7 If a major constraint is “short lead time” http://www.snaptutorial.com/BUS-407/product-27402-BUS- 407-Quiz-4-Chapter-6-and-Chapter-7-(3-Set)

  34. For more classes visit www.snaptutorial.com This Tutorial contains 3 Set of Quiz 4 -Chapter 6 and Chapter 7 (All Questions Listed Below) BUS 407 Quiz 4 (Chapter 6 and Chapter 7) -1 • Question 1 A(n) _____question occurs when the trainer is asked a question and instead of providing an answer, she re asks the question of the group. • Question 2 Which of the following learning processes identified in Social Learning Theory does the lecture, when done well, have the most impact on? • Question 3 Behavioral modeling is based on which theory? • Question 4 Listening to a lecture, attention begins to decline after _____ to _____ minutes and begins to _____ near the end. • Question 5 Which training technique has its roots back in the Middle Ages? • Question 6 The most frequently used training method (especially in smaller businesses) is • Question 7 According to the text, business games have been developed and used for • Question 8 According to the text, what is the biggest mistake made when using static media? • Question 9 _____ is the process of providing one to one guidance and instruction to improve the knowledge, skills, and work performance of the trainee.

  35. • Question 10 Which of the following training methods is most appropriate when both knowledge and skill are learning objectives? • Question 11 The main advantage a lecture has over printed text and video is the • Question 12 A visual display of how to do something or how something works is called a • Question 13 Demonstrations, like lectures, can be differentiated by the level of ______ of the trainee. • Question 14 Which of the retention processes does a well- done lecture have the most impact on? • Question 15 _____ is an enactment of a scenario in which each participant is given a part to act out. • Question 16 Which of the following is NOT a delivery system for e-learning? • Question 17 Self-paced learning is when the trainees • Question 18 A major concern with ET is that • Question 19 Which of the following statements regarding ET is true? • Question 20 A “Learning Management System” for e- training • Question 21 The health and safety training programs offered as canned DVD training packages are • Question 22 In Virtual Reality training, which of the following devices is NOT used to provide sensory information? • Question 23 Which of the following is NOT a potential benefit for Electronic Training? • Question 24 One of the limitations of ET is that • Question 25 The main difference between Virtual Reality and Multimedia training is that in Virtual Reality training • Question 26 The user interface is the _____ that allows the trainee to interact with the Intelligent Tutoring System. • Question 27 For training with a strategic knowledge objective, ______. • Question 28 Simulator sickness refers to

  36. • Question 29 In developing an ET program, which three factors need to be considered? • Question 30 trainees to respond to questions. _____ refers to the program’s ability to allow BUS 407 Quiz 4 (Chapter 6 and Chapter 7) Question 1 Middle Ages? Question 2 question because the trainee really wants to answer but is hesitant, the trainer should respond using the______. Question 3 The main difference between a lecture and a lecturette is that the lecturette Question 4 The most frequently used training method (especially in smaller businesses) is Question 5 Which of the following learning processes identified in Social Learning Theory does the lecture, when done well, have the most impact on? Question 6 The difference between mentoring and coaching is Question 7 According to the text, business games have been developed and used for Question 8 _____ is the process of providing one to one guidance and instruction to improve the knowledge, skills, and work performance of the trainee. Question 9 According to the text, what is the biggest mistake made when using static media? Question 10 Which of the following training methods is most appropriate when both knowledge and skill are learning objectives? Question 11 Which of the following is NOT an example of static media? Question 12 ____________ role-plays provide more details about the situation and the characters. Question 13 Developing a good demonstration requires Which training technique has its roots back in the When the trainer believes a trainee has asked a

  37. Question 14 video is the Question 15 training interpersonal skills? Question 16 Question 17 canned DVD training packages are Question 18 devices is NOT used to provide sensory information? Question 19 Simulator sickness refers to Question 20 Interactive Multimedia training can be used for Question 21 In developing an ET program, which three factors need to be considered? Question 22 Which of the following is NOT a delivery system for e-learning? Question 23 _____ refers to the program’s ability to allow trainees to respond to questions. Question 24 The principles of programmed instruction Question 25 For training with a strategic knowledge objective, ______. Question 26 A major concern with ET is that Question 27 Which of the following is NOT a potential benefit for Electronic Training? Question 28 Self-paced learning is when the trainees Question 29 The main difference between Virtual Reality and Multimedia training is that in Virtual Reality training Question 30 The user interface is the _____ that allows the trainee to interact with the Intelligent Tutoring System. The main advantage a lecture has over printed text and Which of the following is most appropriate for A “Learning Management System” for e-training The health and safety training programs offered as In Virtual Reality training, which of the following BUS 407 Quiz 4 (Chapter 6 and Chapter 7)-2

  38. • Question 1 Which training technique has its roots back in the Middle Ages? • each participant is given a part to act out. • Question 3 guidance and instruction to improve the knowledge, skills, and work performance of the trainee. • Question 4 A(n) _____question occurs when the trainer is asked a question and instead of providing an answer, she re asks the question of the group. • Question 5 The acronym JIT (an on the job training technique) stands for • Question 6 Developing a good demonstration requires • Question 7 Which of the following training methods is most appropriate when both knowledge and skill are learning objectives? • Question 8 Demonstrations, like lectures, can be differentiated by the level of ______ of the trainee. • Question 9 When the trainer believes a trainee has asked a question because the trainee really wants to answer but is hesitant, the trainer should respond using the______. • Question 10 A visual display of how to do something or how something works is called a • Question 11 Which of the retention processes does a well- done lecture have the most impact on? • Question 12 Which of the following is most appropriate for training interpersonal skills? • Question 13 The main difference between a lecture and a lecturette is that the lecturette • Question 14 According to the text, what is the biggest mistake made when using static media? • Question 15 Listening to a lecture, attention begins to decline after _____ to _____ minutes and begins to _____ near the end. • Question 16 The health and safety training programs offered as canned DVD training packages are Question 2 _____ is an enactment of a scenario in which _____ is the process of providing one to one

  39. • Question 17 Which of the following statements regarding ET is true? • benefit for Electronic Training? • Question 19 and Multimedia training is that in Virtual Reality training • Question 20 Interactive Multimedia training can be used for • Question 21 In developing an ET program, which three factors need to be considered? • Question 22 In Virtual Reality training, which of the following devices is NOT used to provide sensory information? • Question 23 Simulator sickness refers to • Question 24 A major concern with ET is that • Question 25 The principles of programmed instruction • Question 26 _____ refers to the program’s ability to allow trainees to respond to questions • Question 27 Self-paced learning is when the trainees • Question 28 For training with a strategic knowledge objective, ______. • Question 29 The user interface is the _____ that allows the trainee to interact with the Intelligent Tutoring System. • Question 30 A “Learning Management System” for e- training BUS 407 Quiz 5 Chapter 8 (3 Set) Question 18 Which of the following is NOT a potential The main difference between Virtual Reality http://www.snaptutorial.com/BUS-407/product-27403-BUS- 407-Quiz-5-Chapter-8-(3-Set) For more classes visit

  40. www.snaptutorial.com This Tutorial contains 3 Set of Quiz 5- Chapter 8 (All Questions Listed Below) BUS 407 Quiz 5 (Chapter 8) • Question 1 According to the text, the knowledge component of an effective trainer’s KSAs is comprised of all BUT which of the following? • Question 2 An ice breaker is • Question 3 Which of the following would be a characteristic of an ideal training room? • Question 4 The difference between a dry run and a pilot program is • Question 5 According to the text, the skill component of an effective trainer’s KSAs is comprised of all BUT which of the following? • Question 6 Which of the following statements regarding OJT trainers is true? • Question 7 A learning point is • Question 8 The experiential learning model begins with • Question 9 Which of the following seating arrangements is most conducive to switching back and forth between lecturettes and small group activities? • Question 10 Which of the following statements regarding the quiet trainee is true? • Question 11 A _____ is the “first test” of new material designed to be in a training program. • Question 12 What is the least expensive and best alternative if you only have a few employees to be trained?

  41. • Question 13 The most effective training method for changing attitudes is • fillers that are injected into speech. • Question 15 using games and exercises in training, has _____steps. Question 14 _____ are those “and uh,” “like,” “um” space The experiential learning model, a process for BUS 407 Quiz 5 (Chapter 8)-1 • • Question 1 Question 2 A learning point is A _____ is the “first test” of new material designed to be in a training program. • Question 3 the quiet trainee is true? • Question 4 program is • Question 5 • Question 6 OJT trainers is true? • Question 7 • Question 8 changing attitudes is • Question 9 the training model is • Question 10 using games and exercises in training, has _____steps. • Question 11 An ice breaker is • Question 12 _____ are those “and uh,” “like,” “um” space fillers that are injected into speech. • Question 13 According to the text, the skill component of an effective trainer’s KSAs is comprised of all BUT which of the following? Which of the following statements regarding The difference between a dry run and a pilot Good listening skills require practice because Which of the following statements regarding Which of the following statements is correct? The most effective training method for The “process” for the developmental phase of The experiential learning model, a process for

  42. • • Question 14 Question 15 The experiential learning model begins with Which of the following seating arrangements is most likely to induce two way communication? BUS 407 Quiz 5 (Chapter 8)-2 • Question 1 The experiential learning model, a process for using games and exercises in training, has _____steps. • Question 2 A learning point is • Question 3 Which of the following statements regarding OJT trainers is true? • Question 4 According to the text, the skill component of an effective trainer’s KSAs is comprised of all BUT which of the following? • Question 5 Which of the following statements is correct? • Question 6 According to the text, the knowledge component of an effective trainer’s KSAs is comprised of all BUT which of the following? • Question 7 The most effective training method for changing attitudes is • Question 8 Which of the following seating arrangements is most likely to induce two way communication? • Question 9 Which of the following would be a characteristic of an ideal training room? • Question 10 Which of the following statements regarding the quiet trainee is true? • Question 11 What is the least expensive and best alternative if you only have a few employees to be trained? • Question 12 _____ are those “and uh,” “like,” “um” space fillers that are injected into speech. • Question 13 Which of the following seating arrangements is most conducive to switching back and forth between lecturettes and small group activities?

  43. • Question 14 The difference between a dry run and a pilot program is • the training model is Question 15 The “process” for the developmental phase of BUS 407 Quiz 6 Chapter 9 (3 Set) http://www.snaptutorial.com/BUS-407/product-27404-BUS- 407-Quiz-6-Chapter-9-(3-Set) For more classes visit www.snaptutorial.com This Tutorial contains 3 Set of Quiz 6- Chapter 9 (All Questions Listed Below) BUS 407 Quiz 6 (Chapter 9) • • Question 1 Question 2 Cost effectiveness evaluation _____. Research has shown the relationship between reaction, learning, behavior and results is • Question 3 • Question 4 be included in a reaction questionnaire? When is the best time to evaluate training? Which of the following categories should NOT

  44. • Question 5 Which of the following statements is true regarding the evaluation of transfer of training? • Question 6 • Question 7 groups would be interested in “process evaluation” data? • Question 8 Upper management’s interest in “outcome evaluation” data is focused on • Question 9 Which of the following statements is true regarding learning outcomes? • Question 10 Which of the following is NOT obtained from a reaction questionnaire? • Question 11 Which of the following statements regarding process evaluation is true? • Question 12 _____ are measures of the trainee’s perceptions, emotions, and subjective evaluations of the training experience. • Question 13 What are the outcome levels of evaluation identified in the text? • Question 14 The training manager is likely interested in which of the evaluation outcomes? • Question 15 Training was developed to improve productivity. When assessing training’s effectiveness at the organizational results level, which of the following would be the most appropriate thing to focus your attention on? Outcome evaluation determines According to the text, which of the following BUS 407 Quiz 6 (Chapter 9)-1 • Question 1 Which of the following statements is true regarding learning outcomes?

  45. • Question 2 Which of the following statements is true regarding the evaluation of transfer of training? • Question 3 reaction, learning, behavior and results is • Question 4 identified in the text? • Question 5 • Question 6 be included in a reaction questionnaire? • Question 7 which of the evaluation outcomes? • Question 8 process evaluation is true? • Question 9 • Question 10 productivity. When assessing training’s effectiveness at the organizational results level, which of the following would be the most appropriate thing to focus your attention on? • Question 11 Which of the following is NOT obtained from a reaction questionnaire? • Question 12 Outcome evaluation determines • Question 13 _____ are measures of the trainee’s perceptions, emotions, and subjective evaluations of the training experience. • Question 14 Which kind of analysis compares the monetary cost of training with the intangible or nonmonetary results? • Question 15 According to the text, which of the following groups would be interested in “process evaluation” data? Research has shown the relationship between What are the outcome levels of evaluation Cost effectiveness evaluation _____. Which of the following categories should NOT The training manager is likely interested in Which of the following statements regarding When is the best time to evaluate training? Training was developed to improve BUS 407 Quiz 6 (Chapter 9)-2 Question 1 groups would be interested in “process evaluation” data? According to the text, which of the following

  46. Question 2 learning, behavior and results is Question 3 learning outcomes? Research has shown the relationship between reaction, Which of the following statements is true regarding Question 4: When is the best time to evaluate training? Question 5: data is focused on upper management’s interest in “outcome evaluation” Question 6: reaction questionaaire? which of the following is NOT obtained from a Question 7: the text? what are the outcome levels of evaluation identified in Question 8: the evaluation outcomes? the training manager is likely interested in which of Question 9: emotions and subjective evaluations of the training experience ….. are measures of the trainee’s perceptions, Question 10: evaluation id true? which of the following statements regarding process Question 11. Question 12. training with the intangible or nonmonetary results ? Question 13. Which of following categories should NOT be in a reaction questionnaire ? Question 14. Which of following statement is true regarding the evaluation of transfer of transfer of training ? Outcome evaluation determines Which of analysis compares the monetary cost of

  47. Question 15. Cost effectiveness evaluation _____ BUS 407 Quiz 7 Chapter 10 (2 Set) http://www.snaptutorial.com/BUS-407/product-27405-BUS- 407-Quiz-7-Chapter-10-(2-Set) For more classes visit www.snaptutorial.com This Tutorial contains 2 Set of Quiz 7- Chapter 10 (All Questions Listed Below) BUS 407 Quiz 7 Chapter 10 • Question 1 A survey of Fortune 1000 organizations in North America indicated that about ______ percent use teams. • Question 2 The “quid pro quo” type of sexual harassment involves • Question 3 The MAIN obstacle to effective safety training is • Question 4 Which of the following is NOT a dimension of culture? • Question 5 Which of the following cultures is noted for its short-term orientation? • Question 6 Regarding expatriates, which statement is true?

  48. • • Question 7 Question 8 The optimum length of an orientation Which of the following cultures is noted as Individualistic? • literacy is true? • team efforts failed because • Question 11 where the women were treated so differently than the men, took place in the • Question 12 A survey indicated that about ____ percent of organizations offer some type of sexual harassment training. • Question 13 There is some evidence that sexual harassment charges can influence the value of a company’s stock by • Question 14 Which of the following statements about sexual harassment training is NOT true? • Question 15 Which of the following statements is true? Question 9 Which of the following statements about Question 10 According to the text, in the early years many The SBI case at the beginning of Chapter 10, BUS 407 Quiz 7 Chapter 10-1 • Question 1 Which of the following is NOT a dimension of culture? • literacy is true? • • • • where the women were treated so differently than the men, took place in the Question 2 Which of the following statements about Question 3 Question 4 Question 5 Question 6 The text lists ____ major types of teams. Which of the following statements is true? Regarding expatriates, which statement is true? The SBI case at the beginning of Chapter 10,

  49. • Question 7 According to the text, in the early years many team efforts failed because • Question 8 organizations offer some type of sexual harassment training. • Question 9 There is some evidence that sexual harassment charges can influence the value of a company’s stock by • Question 10 Which of the following cultures is noted for its short-term orientation? • Question 11 The “quid pro quo” type of sexual harassment involves • Question 12 The MAIN obstacle to effective safety training is • Question 13 Which of the following statements about sexual harassment training is NOT true? • Question 14 The optimum length of an orientation • Question 15 A survey of Fortune 1000 organizations in North America indicated that about ______ percent use teams. BUS 407 Quiz 8 Chapter 11 (3 Set) A survey indicated that about ____ percent of http://www.snaptutorial.com/BUS-407/product-27406-BUS- 407-Quiz-8-Chapter--11-(3-Set) For more classes visit www.snaptutorial.com

  50. This Tutorial contains 3 Set of Quiz 8- Chapter 11 (All Questions Listed Below) BUS 407 Quiz 8 Chapter 11 • Question 1 _____ refer to the mental abilities required to analyze and diagnose complex situations and make appropriate decisions. • Question 2 Which of the following is an effective way of determining a manager’s style, traits, and ability to interact effectively with others? • Question 3 For a market leader the technology tends to be _____and the design _____. • Question 4 For a cost leader, decision making tends to be _____ and the design _____. • Question 5 What management style emphasizes goal setting and high-performance expectations for subordinates? • Question 6 _____ are qualities of the manager as a person. • Question 7 Conceptual knowledge is related to • Question 8 Integrating strategy and managerial characteristics suggests that when comparing market leaders and cost leaders in terms of supportive style • Question 9 Management development programs focus on developing all of the following EXCEPT • Question 10 Action learning is • Question 11 Mintzberg identified three types of managerial roles that managers took on. They were • Question 12 What management style emphasizes involving subordinates in decision making, particularly in how they go about achieving their task? • Question 13 _____ knowledge and skills are also called human skills. • Question 14 What management style is characterized by friendliness, as well as empathy and concern for meeting employees’ needs?

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