IT support offers a range of services by many companies which provide assistance to the companies which need technical support. In general technical IT support helps in resolving the problems related to various IT services. The problem could be general, specific or even small consultation. Many companies offer free IT support when they sell a product to any customer for specific duration of time like 6 months or a year.
Various categories of technical support • Call in support This type of tech support is quite common these days in services industry. It is also known as time and materials support. • Block hours This allows the customer to buy support hours as per the pre-defined rates. This is also known as hourly rate price of support in which support will be provided only during hours defined in the start. • Managed services In this case the company prepares a list of well-defined services and also there is response and resolution times decided for this. Managed services may include 24x7 supports and raising a service request.
Multi-Level support In this type of IT support Liverpool, there can be various type of levels of support, which may include Tier-1, Tier-2, Tier-3 or Tier-4 support. In the Tier-1, basic queries of customer are resolved.
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