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1. The IT Organization

2. The Project Driven IT Organzation IT Management is based on and people methodology

3. The Skills and Personality Dilemma

4. Needfor New Type of ITproflles “A human being should be able to change a diaper, plan an invasion... design a building, balance accounts, comfort the dying, take orders, give orders, cooperate, n act alone, solve equations, analyze a new problem. 9 program a computer, fight, efficiently, die gallantly. гSpecialization is for insccls.” HobertA. Heinlein, The Notebooks of Lazarus Long 0% Mumanity “We аге in an age that assumes the narrowing trends of specialization to be logical, natural, and desirable. Consequently, society expects all eamestly responsible communication to be brief. Advancing science has now discovered that all the known cases of biological extinction have been caused by overspecialization, whose concentration of only selected genes sacrifices general adaptability. Thus the specialist's brief for pinpoint brevity is dubious. In the meantime, humanity has been deprived of comprehensive understanding. Specialization has bred feelings of isolation, futilily, and confusion in individuals. It has also resulted in the individual's leaving responsibility for thinking and social action to others. Specialization breeds biases that ultimately aggregate as international and ideological discord, which in шгп leads to war.” Buckminster Fuller, Synergetics

5. Turning Core Business Ohjectives and Values into IT Strategy

6. Turning Core Business Ohjectives and Values into IT Strategy Culture Gap between IT and the Business IT Objectives Corporate Objectives Risks/Benefits IT Professionals Business Professionals Lack of Knowledge IT Developers Users Struggle for Control

7. Turning Core Business Ohjectives and Values into IT Strategy What was needed is a methodology on all levels ♦Common Development Structure ♦Listening Methods for Better Quality of Information ♦ORID Method for Managing Creativity ♦Project Management Methodology

8. Turning Core Business Ohjectives and Values into IT Strategy Better Quality Information 1. The “befuddling” process. 2. Barriers to listening 3. Clarifying question improve communication

9. Turning Core Business Ohjectives and Values into IT Strategy Better Quality Information 1. The “befuddling” process. Original Idea Type of distortions Final Idea to Ideas

10. Turning Core Business Objectives and Values into IT Strategy Better Quality Information 2. Barriers to listening Style of Ustening: •The Fakcr •The Dependent Listener •The Interrupter •The Intellectual Listener •The Semantic Listencr Filters: •Biases •Attention-Reception- Perception Emotional: •Hot Buttons •Buzz words Physical: •Fidgeting •Tapping on desk •External noises •Fatigue, illness •Hcaring what we want to hear •Myths Interrupter _____________________________The Talker Talking______ Negative Use of Time Lag Daydreaming Internal + External bistractions Speaker's Rate of Speech / Listener's Rate of Processing r3 ■

11. Turning Core Business Ohjectives and Values into IT Strategy Better Quality Information 2. Barriers to listening Style of LuteniHg:X ■Thc Faker •Tbe Dcpendcnt Lisicncr ■Thc Interruptcr •Thc Intellcctual LBtcncr •Thc Senuntic Lttlencr [•hrtkal: •Fidgcling •Tapping on d«k ■Eucrnal nnhc» •Faiiguc. illnes* FUltrt: •Bii«< •Aieniion-Riwpioiv Pcrveption •p«nn|! what wcwant fc> •Myth< Ет<йюпа1: •H« Butlnns •Buzz *»пЬ / Interrupter ____________________The Tolker Talking_______ Negative Use of Time Lag Daydreaming Internal ♦ External Distractions Speaker's Rate of Speech t Listener's Rate of Processing Is this the right condition for managing creativity? Is this how business ideas are turned into an IT strategy?

12. Turning Core Business Objectives and Values into IT Strategy Better Quality Information 3. Clarifying questions improve communication ORID method: The orid method is a basic discussion method to engage people in productive dialogue it is the basis for: •Collecting data and ideas •Giving out information •Discussing tough issues •Reflecting on important issues and events •Getting ready for problem solving •Effective decision making

13. Turning Core Business Objectives and Values into IT Strategy Better Quality Information ORID Method

14. Turning Core Business Objectives and Values into IT Strategy... ...Requires Softskills and Workshop niethods, and... "commercial" sense ability to motivate

15. The Future IT Project Manager Discussion About a New Projile... the hybrid inanager