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Introduction:<br>ITIL v4 has introduced various key updates that modernize and expand the framework that is 4-dimension structure of ITIL to better align with todayu2019s rapidly evolving IT landscape. One of the most significant changes is the introduction of the Service Value System (SVS), which offers a more holistic approach to service management by adding various components like the service value chain, various guiding principles, and governance. ITIL 4 also emphasizes flexibility and adaptability, incorporating practices from Agile, DevOps, and Lean methodologies to support.
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