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As the IT industry continues its rapid transformation, professionals and organizations alike are seeking frameworks that can keep pace with innovation while maintaining service quality and operational efficiency. In this dynamic environment, ITIL 4 stands out as a vital tool to ensure resilience, adaptability, and customer-centric service delivery.<br><br>Originally launched in 2019, ITIL 4 was designed to bridge the gap between traditional service management and the fast-moving world of digital transformation.
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