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4 WAYS TO LEVERAGE TECHNOLOGY & EVOLVE YOUR TRAVEL BUSINESS_

In the 1950s and 1960s, the travel agent sector was ''born''. The airlines couldn't have asked for a better partner as their front-end partner. The role of the travel agents was so important that the airlines soon found them ''powerful enough'' to threaten their profits. A portion of the revenue does go to the agents as commission.

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4 WAYS TO LEVERAGE TECHNOLOGY & EVOLVE YOUR TRAVEL BUSINESS_

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  1. 4 WAYS TO LEVERAGE TECHNOLOGY & EVOLVE YOUR TRAVEL BUSINESS:

  2. In the 1950s and 1960s, the travel agent sector was ''born''. The airlines couldn't have asked for a better partner as their front-end partner. The role of the travel agents was so important that the airlines soon found them ''powerful enough'' to threaten their profits. A portion of the revenue does go to the agents as commission. Thanks to rapid technological advances, the web interface has allowed airlines to be more accessible to travelers. The role of travel agents is no longer as vital as it was, and the need to adapt the traditional business model using technology is urgent. How can technology help these businesses grow? These are my top four technology trends to help you grow your business.

  3. 1.Going Mobile: As more people use smartphones for their daily tasks and needs, the world is moving mobile (at least in developed countries). Customers are more mobile-driven, have less time and are increasingly demanding. Travel agents and airlines have realized the importance of catering to mobile-driven customers and have developed mobile apps to help them. Imagine a traveller being notified about a delay at her boarding gate or on the arrival of a cab. It's all possible!

  4. 2.Enhanced Booking Experience: Online Travel Agencies (OTAs) are playing the role of travel agents by going online. These OTAs created an online interface powered by booking engine software to simplify booking. It took away the hassle of searching for tickets and all the frantic running around.

  5. 3.Seamless Travel Experience: Today's customer is highly tech-savvy, well-informed and always on the go. The customer wants a seamless and wholesome experience. It's not about booking a flight but organizing the whole trip. Technological integration has enabled seamless connections with all stakeholders in the industry, from the travel agent to the airline to the cab to the hotel. Many travel agents use tour management software to plan the trip.

  6. 4.Personalization: A loyal customer is a company's goal. With so many choices, from flights to taxis to hotel stays to hotels, it is not surprising that loyalty comes at a high cost. According to all the stakeholders in the travel industry, personalization is a way to get closer to customers. Companies can now use data management and data analysis to gather and analyze data to understand the customer's preferences and needs better. Based on customer preferences and needs, specific programs can be planned. These technologies have allowed companies to understand their customers better and offer multiple service levels for the same travel goal. For example, two people flying from Delhi to Berlin to attend a concert may prefer to fly in two classes. They can also stay in the same hotel but choose two different service levels.

  7. Conclusion Since the dawn of the millennium, the stakeholders in the travel industry have operated in a variety of lanes. Technology and the increasing demand for customer service have created a need to integrate business at all points of the service chain. Technology will allow businesses to collaborate better than ever and help them evolve to meet their goals. Clarity Travel Technology Solution transformed the business of one the largest tour operators' businesses and helped them become a digital-ready Company using technology. To Know more visit our website @ www.claritytts.com | +1 416 223 2800.

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