Transform Your Customer Experience (CX) with Smart, Virtual Self-Service Applications

1. Transform Your Customer Experience (CX) with Smart, Virtual Self-Service Applications By Sensiple © 2020 - 2021 All Rights Reserved, No part of this document should be modified / used without prior consent. Sensiple

2. Today, Customer Experience can determine the success or the failure of your business model. As end-users of products and services, customers have dramatically transformed over the years. The current-era customers are focusing on culturing an organic relationship with a business, where they value connection and communication. Companies have begun to invest in contact centres that would facilitate them to provide a superior experience to their customer pool. Businesses are embracing the digital contact center modules, which allows the customers to connect instantly and leverage the virtual self-service options for a quicker resolution. It has been estimated that over 60% of customers prefer to connect via an AI based chatbot to resolve minor to medium queries/issues. Here’s why AI-powered, virtual self-service applications are a must-have to enhance and transform the customer experience (CX). 24/7 Coverage ● Virtual self service contact center applications render a 24/7 coverage, which enables the users to connect with the business at any time and from anywhere. Virtual self-service options are cost-effective compared to having an arsenal of employees working round the clock. Simple & Effective Interactions ● The interactions in a chatbot are predefined and cover a range of queries and issues that might arise. Customers can easily select the options that they seek an answer for and get instant resolutions or get a ticket assigned to them, which can be followed-up by your in-house customer support team or outsourced team. Agent Assistance ● At times, the virtual self service option might not be enough. Customer Experience (CX) can be enhanced through contact centers in such cases, where the option to connect with an agent is seamless. If the customer requires extra assistance and attention, the customer support team can swoop-in and take over efficiently. © 2020 - 2021 All Rights Reserved, No part of this document should be modified / used without prior consent. Sensiple

3. Expand Your Self-Service Offerings ● AI based Chatbots and virtual assistants are usually built to fit the business requirements. When the business expands and they have a wide range of products or service offerings included, the virtual self service applications can be customized further to accommodate such changes. Leverage AI & ML ● Organizations today, spare no expenses when it comes to ensuring and rendering superior customer service and experience to their end-users. Technologies have evolved impressively, where virtual self-service applications can be built by leveraging AI and ML, thereby making them smarter, faster and more efficient. Virtual self-service applications are seen as an investment by businesses across the globe. Apart from providing a high-end customer experience (CX), these contact center platforms improve and enhance employee experience too! Sensiple is one of the leading enterprise chatbot development companies. Click here to know more. © 2020 - 2021 All Rights Reserved, No part of this document should be modified / used without prior consent. Sensiple