1 / 8

Why Quote-to-Cash Is the New Frontline of Customer Experience

Explore how Quote-to-Cash (Q2C) has become the new frontline of customer experience in today's digital economy. This presentation covers the critical role of Q2C in driving customer satisfaction, reducing revenue leakage, and enabling seamless, personalized billing journeys with platforms like SAP BRIM and Acuiti Labsu2019 Q2C solutions.

CommsAL
Download Presentation

Why Quote-to-Cash Is the New Frontline of Customer Experience

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Caption / Sub-title Why Quote-to-Cash Is the New Frontline of Customer Experience

  2. The Customer Experience Starts Before the Sale INTERESTCustomer shows initial interest • The Q2C journey is now the frontline for loyalty. • Quote, billing, and payment: three chances to win or lose customers. • Modern customers demand speed, personalization, and transparency. QUOTEGenerate personalized quote CONFIGURATIONCustomize solution & pricing BILLINGClear, accurate working PAYMENTSeamless payment process LOYALTYLong-term customer relationship

  3. Quote-to-Cash: More than just a process • Quote-to-Cash isn’t just a checklist. It is the pulse of your customer relationship and the foundation of every revenue moment.From initial interest to final payment, Q2C connects: • Solution configuration • Fair pricing • Quote approval • Fulfillment • Accurate billing • Seamless collection • It brings sales, finance, and service together into one cohesive process. In today’s experience-driven economy, how smoothly Q2C runs can make or break customer loyalty.

  4. Why Q2C now defines the customer experience

  5. Why Q2C now defines the customer experience What Customers expect Q2C Impact Speed and Accuracy • Faster quote turnaround • Accurate and transparent pricing • Real-time updates and visibility • Fast, error-free interactions. • Tailored offers based on their needs. • Clear, consistent invoices. • No billing surprises or errors. Personalization Starts with the Quote • Dynamic configurations based on contract history • Personalized offers through platforms like SAP BRIM and Acuiti Labs’ Customer Portal Billing Simplicity Builds Trust • Flexible subscription models • Clear service bundling • Self-service billing management Revenue Leakage Destroys Experience • Prevents pricing mismatches and discount errors • Keeps revenue and trust intact • CFOs and CXOs must treat leakage as a CX risk

  6. Q2C Transformation Powered by Acuiti Labs • At Acuiti Labs, we don’t just implement Quote-to-Cash solutions.We reimagine the entire revenue journey through the lens of customer experience. • Our technology-driven approach helps businesses: • Simplify complex subscription billing ecosystems • Accelerate time-to-value using industry-specific accelerators • Deliver connected, customer-focused experiences from quote to payment • Prevent revenue leakage through built-in compliance and accuracy • What sets us apart is we align CX goals with finance and operations, giving CFOs predictability and giving Sales and CX teams the tools to create frictionless journeys.

  7. How Acuiti Labs Can Help • At Acuiti Labs, we help businesses reimagine their Quote-to-Cash process to deliver seamless, customer-first revenue journeys. • Our tailored Q2C solutions help you: • Simplify complex subscription and usage-based billing • Accelerate time-to-value with prebuilt industry accelerators • Connect sales, finance, and customer service in a unified flow • Prevent revenue leakage with built-in compliance and accuracy controls • We align your customer experience goals with financial outcomes. CFOs gain predictability and control, while Sales and CX teams create frictionless buying journeys. • Let’s turn your revenue operations into a strategic advantage

  8. Thank you • AcuitiLabs1 Giltspur Street, London EC1A 9DD, United Kingdom  • info@acuitilabs.com • +44 (0)20 7101 9405 • www.acuitilabs.com

More Related