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Interactive voice response is a system where a voice clip plays on a incoming call. There is no need of Agents to sit and talk. It is a software in which a pre recorded voice clip plays without connecting to an agent. A good IVR provide customer satisfaction.
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IVR Interactive voice response is a system where a voice clip plays on a incoming call. There is no need of Agents to sit and talk. It is a software in which a pre recorded voice clip plays without connecting to an agent. A good IVR provide customer satisfaction.
Top 5 IVR Service Provider • Cloudshope Technologies • TATA Tele Business • Knowlarity • Exotel • My Operator
Whatis CloudShope Interactive Voice Response (IVR) and why it’s best? We are India's leading cloud telephony service provider in Delhi NCR. Our aim is to automate voice communication of every type and size of the business by switching it from a traditional system to cloud telephony system. Look into our features.
Features of IVR • Office Hour/ Non-office hour - There is a feature which helps to set a different flow in an office hour and non office hour. • Survey- A series of questionnaire can be conducted among the customers to collect data. • Email-A series of questionnaire can be conducted among the customers to collect data. • Sticky Agent- Whenever a customer call backs, it will connect to the same agent.
Auto Reply Whatsapp- This feature provide auto reply whatsapp after the IVR call. This is a unique feature provided by us. • Auto Reply CTC- This is a unique feature which helps if a call is missed then the call will connect after some time, which can be mentioned by agent. • Reserved Number- A reserved number is also provided by us.
More Features of IVR • AI Integration • Google, Amazon, IBM AI Integration • Agent can see customer number on incoming call • CRM/Third Part Integration • Quick Customization Possible • Chat Bot Integration • Free Lead Management System • Marketing Automation Integration
Thank You CloudShope Technologies Pvt. Ltd.11th Floor, 1141-1142 iThum Tower B,Sector-62 Noida, Uttar Pradesh 201301, INDIA info@cloudshope.com 9027890278 1800-313-8282