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Predictive Dialer Service Provider in India

Predictive Dialer is the method of making several automated outbound calls. Instead of simply Dialing for one call for each available agent waiting for them to call end and Dialing again, they dial more calls than the agent can possibly handle if all of those calls actually got answered. A predictive dialer automatically calls numbers until it detects a connection, then passes the call to a live agent.

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Predictive Dialer Service Provider in India

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  1. Predictive Dialer Service Provider in India

  2. PREDICTIVE DIALER- Predictive dialer is the method of making several automated outbound calls. Instead of simply dialing for one call for each available agent waiting for to call end and dialing again, they dial more calls then agent can possibly handle if all of those calls actually got answered. Predictive dialer automatically calls numbers until it detects a connection, then passes the call to live agent.

  3. FEATURES OF PREDICTIVE DIALER- • Pacing ratio- The process of dialing multiples number for single agent is called pacing ratio. It is the number of outbound call per agent. • Answering Machine Detection-Before passing any call to agents, a predictive dialer assures that a call is answered from a a customer’s end. • Call Recording- Managers can listen to the past calls whenever needed also they can save the recording for the future reference purpose. • Call Monitoring- Predictive dialer gives you an option to track every activity related to your agents on outgoing calls. • CRM integration- Integration of CRM with predictive dialer boost business productivity to great extent.

  4. Custom Disposition- Disposition is an action that is taken by agents after the call, in which they fill some entries related to the conversation on call. • Reports and Analytics- Predictive dialer provide detailed report related to each agent and department.

  5. Key Benefits of Predictive dialer- • Increased Productivity • Boost In sales • Lead Management • Live Monitoring • Enhanced Customer Service • Filter calls • CRM integration • Increased Agent Idle Time

  6. Predictive Dialer Service Provider in India There are so many companies in India those who are providing auto dialer system but it is most important to know they will provide all the features or not along with predictive dialer software. There are some companies who are providing best predictive dialer service in India- • Cloudshope.com • Genesys.com • Pulse.in • Ameyo.com • Knowlarity.com

  7. CONTACT US- Cloudshope Technologies Pvt. Ltd. 11th Floor, 1141-1142 iThum Tower B, Sector-62 Noida, Uttar Pradesh 201301, INDIA info@cloudshope.com 90278-90278 1800-313-8282

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