Queue Management System Dubai

1. Top 7 virtual queue management benefits 1. Reduce waiting time. The core purpose of implementing a virtual queue management system is to reduce waiting time for your customers. Remote queuing from anywhere (SMS, phone, social media, website, etc.) makes for a better customer experience and more efficient branch operations, since people arrive just in time for their scheduled appointment. 2. Repurpose floor space to increase revenue. If your customers are coming just in time, and their wait times are reduced, it means smaller crowds in your branches, and you won’t be needing that much floor space anymore. It can be repurposed and used for revenue-generating activities such as more counters to serve customers, which in turn further reduces waiting times. Implementing a virtual queuing solution and continuing to upgrade the customer experience will lead to a steady decrease in waiting time, and ultimately push your organization towards branchless operations. Alternatively, you can reduce the branch size, with a smaller footprint leading to cost savings and leaner branch operations. Our data suggest potential for floor space reduction of up to 80%. 3. Customer identification and segmentation.

2. When you’re making use of a virtual queuing solution, you have every customer’s identity right at the point of entry into the queue. This allows you to segment customers, providing personalized service, and target your marketing messaging and signage at each branch based on the services required and demographics of the customers you know are there. 4. Branch SLA monitoring for instant response. The queue system provides real-time service-level agreement (SLA) breach alerts, which should send supervisors and branch heads racing to their centralized queue management dashboard for details, and allocate more resources as and when needed. In fact, a virtual queuing system with multi-service queues will allow you to automatically add staff to specific functions based on branch SLA monitoring and live floor views that show the number of customers, average waiting times and other SLA metrics for each branch. 5. Integration with kiosks, digital signage, CRM and other systems. Whenever you consider adopting a new system or automation solution for your enterprise, one of the key concerns is how to integrate it with the rest of your existing IT infrastructure. Our queue system API allows you to set up interconnected branches, integrate the software with your signage systems, kiosk management, CRM, core banking systems, healthcare information system, or government e-gov IT backbones. 6. Operational efficiency through reporting and data analytics. Possibly the most valuable hidden benefit any organization gets from a virtual queue system are the comprehensive reporting and metrics possibilities. Live floor view helps you track customer waiting times, the number of customers, individual staff, function and branch performance, and other KPIs. You can generate custom reports based on benchmarks such as branch vs group, branch vs target, average waiting times, SLA breach reports, etc. 7. Centralized branch and queue management. With reports and customer data flowing into your servers from the queue system, you can manage all your branches from a command center. A virtual landscape server (VLS) empowers your IT to not just receive data, but also make quick decisions and implement centralized policy controls across all your branches. Get capability for remote administration of queues, branch services and functions, real-time SLA alerts, and rapid deployment of new visuals by integrating the QMS with network display signage. Queue Management System Dubai Cloud Me provides the ideal situation to increase the business volume. Restaurants and other retail outlets having single or multiple branches can enhance their output using our software. We provide you with the

3. Queue Management System Dubai ,UAE, Saudi Arabia, Oman, Bahrain, etc. If you would like to know more about our services, please feel free to call us at 04334 4030 or email us at info@cloudmesoft.com.