Queue Management Software In Dubai

1. 5 WAYS IN WHICH YOUR BANK WILL BENEFIT BY USING A QUEUE MANAGEMENT SYSTEM 1. Easier Visitor Management When you have a large crowd of customers, it can become difficult to manage them, especially when each customer wants to be attended to first. Moreover, one customer may want to meet the manager while the other has to wait for the teller. You need to consider the purpose of the customer as well as the availability of the bank employee when you are managing such crowd. You can use a menu driven queue management system to streamline queues based on the customer’s visit purpose. A customer needs to collect a token, which will give them an approximate idea of the waiting time. They can then wait comfortably in the waiting area till it’s time for them to be attended to. 2. Better Employee Productivity As explained above, when customers have an idea of the approximate waiting time, they are less likely to pester the staff asking to be attended first. Also, your staff need to focus only on one customer at a time. Having a queue managementing system in place will definitely improve the staff's focus and help them attend to the customer better, which translates to better customer experience and improved staff efficiency. 3. Improved Customer Experience - Mobile tokens, and remote tokens. When you use a queue management system, the customers will have some idea of the approximate time in which they will be attended to. To top this up, the queue management software can be designed to send sms updates to the customer’s phone, specially when his/her turn is about to arrive. Another modern approach is to send a web link to the customer’s mobile phone which can help in tracking the queue position. In this case, the customer can come to the bank, get the token number on his sms inbox, and then

2. go about carrying on their work nearby if any. When they receive a notification, they can come to the bank. This way, your staff, and more importantly your security personnel, won’t have to deal with a large crowd at the same time, and the customer is also happy that his/her time is not wasted simply waiting in the bank. Another great approach is to have a web interface on your bank’s website or on some third party website from where customers can book an online token and arrive at the bank only when their turn is about to arrive. 4. Appointments and Queues can be managed in one software Apart from normal banking transactions, customers may need to meet the manager or other representatives for discussions or personal verification. Using an appointment booking software to allow for booking appointments along side using a queue management software can be a great technology add on for your bank. 5. Transparency would bolster the trust in your bank When you use a digitized platform to organize and manage the queues, there is greater transparency created amongst customers. This in-turn bolsters the trust in your bank and its quality of service. The fact that you really care for your customers will reflect majorly if you invest in a good and modern Queue management software for your bank. Queue Management Software In Dubai Cloud Me provides the ideal situation to increase the business volume. Restaurants and other retail outlets having single or multiple branches can enhance their output using our software. We provide you with the Queue Management Software In Dubai , UAE, Saudi Arabia, Oman, Bahrain, etc. If you would like to know more about our services, please feel free to call us at 04334 4030 or email us at info@cloudmesoft.com.