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How to organize all your customer interactions in one place

The demand for an omnichannel experience from customers will keep increasing and companies need to invest their time and resources in leveraging systems that can deliver seamless customer experience. Keeping with this trend, Clariti is one tool that is worth looking at.

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How to organize all your customer interactions in one place

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  1. How To Organize All Your Customer Interactions In One Place

  2. 1. ORGANIZE COMMUNICATION The centralized location provides insights that are needed to keep the customer journey smooth. It will be frustrating for both the customer and the representatives to keep going through the same issue several times.

  3. 2. CONTINUITY OF COMMUNICATION When the customer interacts with the company for the second or third time regarding the same issue, the representative should be able to see all the previous interactions.

  4. 3. COLLABORATE INSTANTLY The agent should have the option to easily see the context behind the interaction and respond instantly, through the same channel, without switching between the applications.

  5. 4. DELIVER PERSONAL EXPERIENCE Any restriction to interact with the same representative each time should be removed. Once the context behind the customer interaction is maintained, any representative will be able to provide personalized service.

  6. 5. EASE OF USE The tool should be easy to use like a familiar email system. It should be able to group all the customer interactions based on context automatically without complicated workflows.

  7. CLARITI AS AN OMNICHANNEL TOOL Clariti can help you provide an omnichannel experience for your customers through its unique topic-based threads of emails, chats, to- do, and more, in one single app. Your agents need not waste their valuable time switching between different apps for email, chat, or to- do.

  8. 2125 Center Avenue, Suite 306, Fort Lee, NJ 07024 U.S.A. info@clariti.app (201) 503-1881 https://clariti.app/

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