The Most Influential Tech Leaders Shaping Tomorrow's World, 2024

VOL 08 I ISSUE 11 I 2024 The Most In?uential Tech Leaders Shaping Tomorrow's World, 2024 Titilope Fakuade, Chief Technology & Information Officer. Innova?ons Driving the Future Leading the Charge in Ar?ficial Intelligence and Machine Learning Redefining the Digital Landscape Transforming Leadership in Cloud Services and Digital Transforma?on Titilope Titilope Fakuade Fakuade Mastering the Symphony of Technology and Leadership

The role of a leader is not to have all the answersĀ but to create the conditions in which others can find the answersą

Trailblazing Tech Victors he tech landscape is increasingly defined technology use. Their commitment to creating by a new generation of visionary leaders solutions that are both innovative and ethical T who are reshaping the future. These reflects a growing awareness of technology's individuals are not just guiding their companies role in shaping a better world. through rapid technological advances but are fundamentally transforming industries and These leaders are adept at navigating the societies on a global scale. complexities of a rapidly evolving digital environment. They are pioneering new Today’s tech leaders are distinguished by their business models, embracing the potential of ability to blend innovation with strategic decentralized technologies, and transforming foresight. They are driving significant traditional industries. Their strategic vision is breakthroughs in artificial intelligence, cloud instrumental in driving progress and setting computing, and cybersecurity, technologies the stage for the next wave of technological that are pivotal in shaping the future of advancements. business, governance, and daily life. Their leadership goes beyond mere management; it In essence, the tech leaders of today are not involves anticipating emerging trends, just adapting to change but are actively fostering disruptive innovations, and ensuring creating it. Their influence extends far beyond ethical practices in technology deployment. their immediate industries, affecting global markets, societal norms, and our collective One of the most remarkable aspects of these future. As they continue to innovate and lead, leaders is their focus on sustainability and they will undoubtedly play a crucial role in social impact. They are championing initiatives shaping the world we will inhabit tomorrow. that address climate change, promote inclusivity, and enhance data privacy, thereby setting new standards for responsible Editor's Editor's Prince Bolton Note Note

C COVER STORY 08 Titilope O Fakuade Mastering the Symphony of Technology N and Leadership P R O F I L E S Angela Jenkins T Spearheading Innovation and Empowering Tech Leaders 16 Charity Chitalu Mwanza Leading with Exceptional Attributes 20 E Katy Morris 28 Empowering Change Through Technology N C X O Navigating the Tech Odyssey: Comprehending Technology Trends in the Modern Era 32 - Boitumelo Makgoba T A R T I C L E S 36 24 S Innovations Driving the Future Redefining the Digital Landscape Leading the Charge in Transforming Leadership in Cloud Services and Ar?ficial Intelligence and Machine Learning Digital Transforma?on

Pooja M Bansal Editor-in-Chief CONTENT FOLLOW US ON Deputy Editor Anish Miller www.facebook.com/ciolook Managing Editor Prince Bolton www.twi?er.com/ciolook WE ARE ALSO AVAILABLE ON DESIGN Visualizer Dave Bates Art & Design Director Davis Mar?n CONTACT US ON Associate Designer Jameson Carl Email Featured Person Company Name Brief info@ciolook.com SALES Angela has over 25 years of collective experience in lead roles For Subscrip?on Angela Jenkins Senior Sales Manager Wilson T., Hunter D. of strategic technology assessment, conceptual design, Spectrum Partners LLC www.ciolook.com Founder, President implementation, systems integration, operations and spectrumpartners.net Customer Success Manager Richardson D. and CEO maintenance, and overall program management. Copyright © 2024 CIOLOOK, All rights reserved. The content and Sales Execu?vesTim, Smith images used in this magazine should Boitumelo has keen interest in helping organizations implement not be reproduced or transmi?ed in data strategy to ensure realization of value from data assets and Hippocampus Education Boitumelo Makgoba TECHNICAL any form or by any means, position data as a key strategic asset and enabler to digital & hippocampus.in CTO electronic, mechanical, business transformation. Technical Head Peter Hayden photocopying, recording or otherwise, without prior permission Technical Consultant Victor Collins Charity is a transformational leader with a demonstrated history from CIOLOOK. Charity Chitalu Digital PayGo of working on digital transformation projects, Business Reprint rights remain solely with Mwanza SME-SMO digitalpaygo.com efficiency programs and system implementations in the CIOLOOK. Chief Executive Officer financial services industry. Research Analyst Eric Smith SEO Execu?veAlen Spencer Katy Morris Katy leads business and professional services clients at BT, BT Group Client Partner, Global one of the world's leading communications services companies. bt.com Partnerships sales@ciolook.com Titilope is driving a transformation strategy to continuously Titilope Fakuade MTN Benin August, 2024 evolve and scale network, systems, strengthen the security Chief Technology & mtn.bj landscape, and deliver a superior customer experience. Information Officer

COVER STORY Titilope Titilope Fakuade Fakuade Mastering the Symphony of Technology and Leadership Titilope champions thought leadership and various engagement inclusion.““ programs aimed at promoting diversity and Ti?lope Fakuade Chief Technology & Informa?on Officer MTN Benin

n the bustling corridors of corporate headquarters, innovative technologies to drive business growth. This where the hum of technology meets the buzz of entailed not only designing products end to end but I business, there resides a figure whose leadership also shaping user journeys and business performance transcends the ordinary - Titilope Fakuade, Chief metrics, thereby extending their purview beyond Technology & Information Officer at MTN Benin. technology-centric perspectives and fostering close collaboration with business teams. Titilope's journey is not merely a climb up the corporate ladder; it's a captivating tale of adaptability, innovation, Through this multifaceted approach, Fakuade gained a and a relentless pursuit of excellence. Picture this: a profound appreciation for the symbiotic relationship young engineer navigating through the maze of between technology and business outcomes. She organizational restructuring, where uncertainty looms emphasizes that while a robust understanding of like a dark cloud. Yet, amidst the chaos, Titilope sees an technology capabilities is indispensable for any opportunity. technology professional, an equally deep comprehension of business dynamics is imperative Assigned to a new department, Titilope's role for delivering optimal value. transcends boundaries. From planning engineer to business analyst, solution architect to integration This pivotal realization laid the groundwork for engineer, Titilope wears many hats with aplomb. But it's Fakuade's role as CTIO, where she now oversees entire not just about mastering technology; it's about technology domains, including security. Continuously understanding its impact on business outcomes. exploring avenues to harness technology for business expansion, Fakuade spearheads the development of Through tireless effort and unwavering dedication, products and services tailored to meet customer demands while also driving innovation to secure a Titilope emerges not just as a tech expert but as a competitive edge. visionary leader. From charting the course of critical platform evolution to spearheading initiatives that drive business growth, Titilope's leadership knows no Key initiatives to enhance the network, systems, and bounds. security landscape. But Titilope's journey isn't just about climbing the Titilope Fakuade emphasized the pivotal role of the Regarding sustainability, Fakuade highlighted its corporate ladder; it's about uplifting others along the technology landscape in enhancing customer commitment to reducing its carbon footprint and way. With a heart for mentorship and a commitment to experiences. She highlighted ongoing efforts to meet promoting social and environmental responsibility diversity and inclusion, Titilope inspires individuals at evolving customer needs while embracing new through Project Zero. This initiative aims to achieve all levels to reach for the stars. technologies for business advancement. Major carbon neutrality by 2040 through various measures, initiatives include modernizing and expanding the including increased energy efficiency and the adoption Blending Technology with Business current radio and transport network to improve of renewable energy solutions. coverage and capacity, thereby enhancing the customer Titilope is deeply committed Following an organization-wide restructure that experience. Fakuade also underscored the significance She highlighted all these initiatives would transform prompted a departmental change, Titilope Fakuade, of the MUNA project, which is aligned with the MTN to fostering diversity and MTN Benin's network into a modern, agile, future- Chief Technology & Information Officer, recalls initially Group MUNIC strategy and aimed at evolving the oriented network with greater service agility and perceiving the transition as a somber moment, network into an all-cloud core network for better tech community.““ inclusion within the innovation, differentiation, and better customer navigating uncertainties surrounding the evolution of efficiency and management. experiences for increased speeds and reduced latency. their role in the new environment. Upon joining the organization and the broader Fakuade also emphasized efforts to improve new department, while assigned to product delivery as Regarding cybersecurity, Fakuade stressed its critical smartphone penetration among customers to enable a planning engineer, Fakuade found herself wearing importance as the company transitions into a tech- connectivity in an increasingly digital world. She multiple hats, encompassing roles such as business focused entity. She outlined digital evolution strategies, reiterated the company's dedication to remaining analyst, solution architect, designer, capacity planning including implementing a micro-services-based forward-thinking and aligned with its Ambition 2025 engineer, and integration engineer. architecture BSS to address evolving consumer goals, leveraging MTN's PACE technology strategy to demands and facilitate the development of new service provide innovative solutions and enhance customer Beyond orchestrating the technology roadmap, offerings for 5G and IoT. Additionally, Fakuade experiences for a modern and connected life. Fakuade assumed responsibility for charting the course discussed plans to digitize the customer experience of critical platform evolution and the introduction of through AI-powered chatbots, enhancing personalization and efficiency.

Developing scalable technology strategies Fakuade advocates for an environment of openness and grow. By staying curious and and transparency, where teams feel empowered to engaged in their own development, Titilope Fakuade discussed over the importance of share ideas and voice concerns freely. Regular team leaders set a positive example for understanding business objectives to maximize meetings serve as platforms for information their teams, reinforcing the business value and support growth initiatives. She dissemination, collaboration, and knowledge sharing. organization's culture of continuous highlighted the significance of a well-defined enterprise Additionally, creating a culture of recognition, both for improvement. architecture that aligns with business strategy, serving individual and collective achievements, reinforces a as a foundation for scalable technology solutions. sense of belonging and motivates teams to excel. Insights from her book on personal Fakuade outlined key approaches, including scaling and professional values with the ability to add capacity on demand through Team building sessions are vital in nurturing cohesion virtualization and cloud technologies, embracing data- and camaraderie among team members. Fakuade leads Titilope Fakuade recently authored a driven technology decisions, and adopting future-proof by example, demonstrating alignment and collaboration book titled "Limitless: 11 Strategies solutions. Continuous improvement through key in all aspects of their work, thereby setting a standard to Master Life and Career," with the performance measurement monitoring is also integral for others to follow. Moreover, fostering trust and aim of sharing actionable strategies to the evolution of technology strategies. respect is paramount. Fakuade emphasizes the for personal and professional growth. . importance of inclusivity and supportiveness, ensuring The book draws from Fakuade's Fakuade emphasized the importance of fostering that every team member feels valued and heard. By extensive career experience and collaboration between technology and business teams championing these principles, Fakuade cultivates a mentors others by providing insights to drive innovation. This collaboration enables the work environment where teams thrive and collectively into navigating life, career, and technology team to understand business needs better, contribute to the organization's success. relationships. thereby guiding technology deliveries effectively. She also discussed a transformation journey for the Fostering a culture of continuous learning Motivated by a desire to pass on technology team towards customer and business knowledge and mentor the next centricity, highlighting the importance of aligning Titilope Fakuade emphasizes the importance of generation of leaders, Fakuade's technology initiatives with the organization's book offers practical advice that scheduled knowledge-sharing sessions across the team overarching goals. to foster continuous learning and development. These professionals can apply at any stage sessions provide a platform for team members to share of their career journey. It emphasizes Introducing new products and services insights, best practices, and lessons learned from their the importance of self-awareness, experiences. Fakuade advocates for recognizing and continuous learning, and offering Furthermore, Fakuade encourages the sharing of Titilope Fakuade stresses the importance of customer- celebrating learning efforts, underscoring the value in all aspects of life. information not only within teams but also across centricity in product design, fuelled by a deep organization's commitment to individual growth and different departments or groups within the understanding of customer needs through business development. One of the key themes explored in the book is the organization. This cross-pollination of knowledge insights. She emphasizes the need for agile teams to power of the mind and its influence on life outcomes. encourages collaboration and innovation. improve time to market while embracing new Fakuade stresses the significance of cultivating a In addition to knowledge sharing, Fakuade believes in technologies. Her motto revolves around meeting learning mindset and being open to new experiences to providing opportunities for individuals to grow through consumers where their passions lie, driving innovation unlock one's full potential. The book also encourages stretch assignments supported by coaching and to cater to evolving needs. readers to embrace discomfort and stretch beyond mentorship. These experiences challenge individuals to their comfort zones to discover new possibilities. expand their skills and capabilities, ultimately Strategies for alignment and collaboration contributing to their professional development. Titilope stressed critical Furthermore, Fakuade highlights the importance of Titilope Fakuade underscores the importance of leadership, emphasizing that anyone can lead from any importance of Communication about the purpose and value of understanding the "why" and "how" behind every task position within an organization. Through real-life learning and development is essential. Fakuade tech-focused entity.““ cybersecurity as the in effectively delivering value. Fakuade emphasizes the experiences, the book illustrates why each strategy is suggests leaders should articulate the significance of need for teams to grasp the broader context of their essential, serving as a reflection of Fakuade's personal continuous learning, leading by example by sharing company transitions into a work and its alignment with the organization's and professional values. their own learning experiences and encouraging others overarching vision. This understanding empowers to do the same. Leaders inspire their teams to prioritize teams to see themselves as integral components in the Overall, "Limitless" serves as a guide for individuals growth and education by demonstrating a commitment achievement of larger goals. seeking to elevate their personal and professional lives, to learning and development. offering practical wisdom derived from Fakuade's own Communication and engagement are pivotal in journey and values instilled throughout her career. As a leader, Fakuade believes it's crucial to model this fostering this alignment and understanding. behaviour by continually seeking opportunities to learn

Professionally, Fakuade emphasizes the importance of forward thinking and continuous professional development, recognizing the necessity to evolve in an ever-changing landscape. Leveraging support systems and delegating responsibilities play crucial roles in managing time effectively and staying focused on priorities. Gratitude serves as a guiding principle for Fakuade, who reflects on her journey with appreciation, fostering Titilope highlighted MTN's intentionality in her actions and interactions with others. Grounded in authenticity, she remains commitment to reducing its carbon committed to personal growth, nurturing relationships, and cultivating a mindset of gratitude as she navigates Project Zero.““ footprint and promoting social and the intricacies of both personal and professional life. environmental responsibility through Advice to aspiring tech leaders. She emphasizes that the results and experiences one encounters in life are direct reflections of their beliefs and actions. With this in mind, striving for excellence in all endeavors becomes paramount, allowing excellence to permeate one's work and interactions. Focusing on being a solution provider and consistently adding value while going the extra mile are cornerstones of success. Continuous learning and adaptability are essential traits for navigating challenges and evolving in a dynamic environment. Fostering relationships is equally crucial, as they contribute to personal and inspiring all team members to rally behind a unified Steps to promote diversity, equity, and inclusion. examples of how diversity enriches organizations and professional growth while facilitating collaboration and purpose, irrespective of their roles or seniority. drives innovation. support. Titilope Fakuade is deeply committed to fostering Fakuade underscores the transformative power of diversity and inclusion within the organization and the Installing focus among teams Fakuade underscores the notion that impactful unity of purpose, highlighting how it catalyses broader tech community. Fakuade's approach to contributions transcend hierarchical positions within collective efforts and drives shared success across the promoting diversity and inclusion is grounded in the Understanding the purpose behind leveraging an organization. Whether in a leadership role or not, organization. This ethos not only empowers individuals principles of Educate, Expose, and Empower. technology to deliver solutions and the profound individuals possess the capacity to make a significant but also fuels a ripple effect of positive change, impact it has on communities and customers evokes a difference starting from their current position. Leading amplifying the impact of technological innovations Key steps in Fakuade's strategy include skills deep sense of fulfilment for Titilope. Witnessing the by example and empowering team members to excel throughout the value chain. development, talent showcasing, and creating tangible benefits of technological advancements, such are pivotal in driving collective success and maximizing opportunities for individuals to embrace new as enhanced connectivity and the convenience of impact within the industry. Balancing personal and professional development challenges. Fakuade actively engages in mentoring mobile money services, translates the theoretical into programs, providing guidance and support to young the practical, enriching lives and transforming sectors. Ultimately, communicating one's value beyond the Titilope perceives the integration of personal and professionals within the organization and extending confines of the workplace amplifies their influence and professional life not as a delicate balance but rather as this mentorship to the broader tech community. Fakuade emphasizes that MTN's fundamental belief in fosters meaningful connections that extend far beyond a dynamic dance or symphony, adapting to the rhythm democratizing access to modern connected living professional boundaries. of different contexts. Key to this integration is a deep Furthermore, Fakuade champions thought leadership permeates throughout the organization. When understanding of personal values, consciously and various engagement programs aimed at promoting individuals see the tangible outcomes of their dedicating time to family and friends, and prioritizing diversity and inclusion. Through speaking contributions and receive recognition for their efforts, self-care and exercise. engagements, Fakuade highlights the value and it fosters a culture of collective empowerment. This benefits of embracing diversity, showcasing tangible recognition extends beyond hierarchical boundaries,

n today's hyper-connected world, organizations Brief our audience about your journey as a business need to have robust and reliable technology leader until your current position at your company. I infrastructures to stay competitive. But building, What challenges have you had to overcome to reach managing, and optimizing these systems is no easy feat where you are today? and requires a high level of expertise and experience. From software development to cybersecurity, The phrase "Breaking the Glass Ceiling" came about in organizations of all sizes rely on IT service and the previous millennium. I was attending the College of consulting firms to provide strategic guidance and Insurance at that time, but I knew leadership in tech technical expertise, providing end-to-end solutions that automation was my goal and that the so-called glass enhance business productivity and ensure ceiling would not impede my success. There have been interoperability of legacy and emerging technologies. brick walls: gender bias, challenging corporate culture, lack of female role models, and no support network. It At the helm of innovation at Spectrum Partners LLC is was difficult and, some days, overwhelming. Angela Jenkins (Founder, President and CEO), dedicated to delivering exceptional results for clients, This is when I discovered a small network of women with a passion for staying ahead of industry trends and boasting about the people and leadership skills I emerging technologies. Angela possesses the skills and needed to develop further. Collectively, we navigated experience to navigate complex challenges and deliver through the conflict, created our own brand of success remarkable results. and developed long-lasting relationships. Today, our credibility speaks for itself. Founded on a deep commitment to innovation, customer satisfaction and technical excellence, Tell us something more about your company and its Spectrum will continue to encompass Information Spectrum Partners LLC, an IT service and consulting mission and vision. company is a trusted partner for organizations of all Security automation through every viable signal stream sizes. With a focus on enhancing business productivity Spectrum Partners LLC is a full-service Enterprise technology and infrastructure, delivering the new and ensuring the interoperability of legacy and Information Technology Management and Consulting emerging technologies offer integrated solutions that Firm. generation of automation as one of its reliable are tailored to meet the unique needs of each client. solutions that is consistently delivered, protected and From assessment and design to deployment and We care about our clients and the future of operations, the expert team provides comprehensive their companies. sustained. services that enable clients to achieve their goals and stay ahead of industry trends. Our mission is to offer a wide range of tech solutions that can increase their ability to conduct business We at CIOLook interviewed Angela on emerging regionally, nationally and globally. developments in the information technology industry and executing active operations at Spectrum Partners. Spectrum Partners LLC is an organization that provides top-notch services as a trusted advisor for all Let's delve into the intercepts of the interview! 16 17 www.ciolook.com | August 2024 | www.ciolook.com | August 2024 |

Enterprise Information Technology needs. With the Undeniably, technology is playing a significant role in capability to provide overall programmatic support, almost every sector. How are you leveraging they assess, design, deploy, and sustain data, voice, technological advancements to make your solutions video, and converged technologies seamlessly within resourceful? wired and wireless infrastructures. Spectrum Partners has strategic relationships with the industry's best Education! Spectrum updates its own internal systems, providers, enabling recommendation services that best replaces outdated tools and trains team members on match customers' needs. best practices. It's important to know and have experience with the technology we recommend. The company offers services in Emerging Technologies, Cyber Security, Cloud Computing, Unified What change would you like to bring to your industry Communications, Unified Messaging, Network Unified if given a chance? Storage, VoIP, and DoD Joint Interoperability Test Command (JITC) Approved Product List (APL) According to McKinsey & Company (2001), "The next Solutions. While also managing and implementing generation of telcos will be defined by leaders who act support and upgrades for legacy voice systems while now, risking short-term advantages to seize untapped offering plans to modernize telecommunications growth with a holistic approach to transformation." infrastructures and options for hosted solutions. My goal is to become one of those leaders and mentor Spectrum Partners designs, implements and maintains others in the industry so they can realize their own What would be your advice to budding entrepreneurs the latest in 802.11 wireless technologies and mobility business success. who aspire to venture into your sector? with a key focus on FIPS 140-2 compliance. The consultants are experienced in planning, designing and What, according to you, could be the next significant Ÿ Don't be shy––attend events and network installing a cable plant management system that allows change in your sector? How is your company preparing Ÿ Maintain your best work-life balance clients to manage the complex cable and fiber to be a part of that change? Ÿ Welcome feedback; view constructive criticism as infrastructure required by today's networks. seeds for growth I view the next significant change as the technology Ÿ Never stop learning! graduate school, my capstone was a footprint for Moreover, Spectrum Partners offers services in cost deliverables are expedient with secure delivery of all today's telehealth solution. I have developed contact containment, including Telecom and Energy Expense telecommunications paths. This rapidly approaching (or call) centers for companies with locations Management, providing audits of wireline data and transformation requires Spectrum to plan strategically, nationwide, pioneered hosted solutions (today's cloud) voice, and wireless billing on a contingency basis maintaining its place as a forward-looking business and implemented automation allowing customer resulting in cost savings and/or refunds of past over- centered on growth, security and sustainability. service reps to increase productivity. billed telecommunications invoices. Additionally, providing customized energy cost containment to the Where do you envision yourself to be in the long run, Describe in detail the values and the work culture that small, medium and large-sized commercial, industrial and what are your future goals for your company? drives your organization. and government customers throughout the United States to help clients manage, control and reduce I envision myself navigating Spectrum through the Our company values include integrity, accountability, electricity and natural gas costs by working with all trends and advances in the telecommunication industry diversity and teamwork. suppliers of natural gas and electricity on behalf of the and increasing its share in the tech sector. Spectrum will clients. continue to encompass Information Security These core values direct every person on our team automation through every viable signal stream toward common goal-measurable actions that lead to Enlighten us on how you have impacted your niche technology and infrastructure, delivering the new client satisfaction and trust. They remind us that we through your expertise in the market. generation of automation as one of its reliable solutions share a bigger purpose. that is consistently delivered, protected and sustained. I have always been active in advancing telecommunications technology. During my term in 18 19 www.ciolook.com | August 2024 | www.ciolook.com | August 2024 |

Charity Chitalu Brief our audience about your journey as a business leader is someone who realizes there is always Mwanza leader until your current position at your company. room for improvement, even if they are already CEO, What challenges have you had to overcome to reach A skilled in a particular area. In order to where you are today? Digital PayGo effectively solve problems, leaders need to have strong analytical and critical thinking abilities as well as the Information Technology Helpdesk Coordinator was capacity to remain composed under pressure. They where I began my journey. In this role, I was providing must also be able to quickly recognize original solutions end users support post-core banking system upgrade. that make the best use of the resources at hand. The development of my problem-solving abilities to promote change started at an early age in my In addition to being a crucial leadership skill, the professional life. capacity to deal with issues as they arise while remaining upbeat and mission-focused can set a great I spent my first nine years at the bank working in the example for workers. No matter how well we plan, information technology department before moving on things can still go wrong. to transaction banking, project management, and digital transformation. I finished my amazing tenure at the These traits exemplify the leader who envisions bank by leading the Strategy and Innovation enabling eternal innovations and developments department where my enthusiasm for innovation and towards new betterments. This is where Charity change was harnessed. Chitalu Mwanza, CEO of Digital PayGo, excels in the spotlight. The need for change gave birth to the concept of founding a fintech business to provide solutions for Digital PayGo is a mobile-first Fintech company with a digital financial inclusion. From the conception of the base in Zambia; it offers solutions for digital financial inclusion. These solutions aim to build a digital ecosystem by focusing on users of mobile wallets, people who are financially excluded, financial institutions, and service providers. In an interview with CIOLook, Charity Chitalu Mwanza At Digital Paygo, we are firm shares valuable facts highlighting her journey and believers in the possibility of professional tenure in the dynamic business arena. cooperative alliances and interoperability to achieve our Following are the excerpts from the interview: goal of eliminating barriers to financial inclusion. 20 21 www.ciolook.com | August 2024 | www.ciolook.com | August 2024 |

idea to the launch of the Digital PayGo brand, it took 13 Describe in detail the values and the work culture that sleepless months. drives your organization. Innovation and agility are ingrained in all we do. We There have been detours along the way. I have frequently go above and beyond because we are encountered conflicts in the workplace, prejudice passionate about solving community problems. against women, self-doubt, toxic workplace politics, unsuccessful product developments, compliance issues, and the stress and workload that comes with starting Undeniably, technology is playing a significant role in up Fintech operations. almost every sector. How are you leveraging technological advancements to make your solutions Tell us something more about your company and its resourceful? mission and vision. The team ensures that technology is used to simplify At Digital Paygo, we are firm believers in the possibility the customer journey or solve a specific problem. of cooperative alliances and interoperability to achieve Digitalize 100% of the MSMEs. our goal of eliminating barriers to financial inclusion. Digital PayGo is a marketplace for mobile payment What, according to you, could be the next significant solutions with the goal of taking a concentrated change in your sector? How is your company approach to expand the digital ecosystem. preparing to be a part of that change? Our digital products include a Virtual Farmers Market With the rise of AI, robotic process automation, smart (MAANO), Payment Aggregation Services, Shared contracts, and virtual reality, the future is exciting. As Agent Banking, Merchant Mobile Payment Solutions, Digital PayGo, our mid to long-term technology and a Kid's Money Management App. (MYJUBA). By strategy positions the organization to exploit the 2025, Digital PayGo desires to be Zambia's top business opportunities resulting from these provider of digital shared services. technologies. Enlighten us on how you have impacted your niche Where do you envision yourself to be in the long run, through your expertise in the market. and what are your future goals for your company? Many value chain activities have been made simpler by Continue to use technology to solve community our Virtual Farmers market, a mobile platform that challenges for Zambia and Africa at large. I envision a connects smallholder farmers to markets and linkages time when all smallholder farmers in Sub-Saharan access. Africa will adopt smart farming. Quick and simple farmer onboarding is provided, along What would be your advice to budding entrepreneurs with transaction tracking and pricing transparency. who aspire to venture into your sector? After 7 months of the product debut, we onboarded 21K+ farmers from 178 rural districts of Zambia. Identify a problem and deliver a customer-centric solution with passion and tenacity, and then the money The platform offers value-added services like weather will follow. index insurance, making it simple for smallholder farmers to protect their crops. The best wa} to predict the future is to invent itą 22 www.ciolook.com | August 2024 |

Innovations Driving the Future Leading the Charge in Artificial Intelligence and Machine Learning rtificial Intelligence (AI) and Machine Learning (ML) have rapidly evolved from science fiction A fantasies into transformative technologies that are reshaping our world. These fields are not just enhancing existing systems but are fundamentally altering how we live, work, and interact. As we venture further into the 21st century, the innovations driving AI and ML are becoming increasingly sophisticated, with profound implications for various sectors. Further, we explore the latest advancements in AI and ML and their potential to drive the future. The Evolution of AI and ML AI and ML have come a long way since their early days. In the 1950s, the field began with the work of pioneers like Alan Turing and John McCarthy, who laid the groundwork for what would become AI. Early AI systems were limited in scope and capability, often relying on hard-coded rules and simple algorithms. The 21st century has witnessed a surge in AI and ML capabilities, fueled by advances in computing power, data availability, and algorithmic sophistication. Modern AI and ML systems leverage deep learning, a subset of ML that involves neural networks with many layers (hence "deep"). This approach has enabled significant breakthroughs in image and speech recognition, natural language processing, and more. Innovations Shaping the Future Generative AI Generative AI refers to systems that can create new content, including text, images, and music, based on patterns learned from existing data. Tools like OpenAI’s GPT-4 have demonstrated the power of generative AI 24 25 www.ciolook.com | August 2024 | www.ciolook.com | August 2024 |

Electric vehicles are more than just a trendċ the} are a vital step towards reducing our in natural language processing. These models can AI Ethics and Explainability produce coherent and contextually relevant text, carbon footprint and creating a sustainable futureąğ making them valuable for content creation, customer As AI systems become more integrated into our lives, service, and more. addressing ethical concerns and ensuring transparency becomes crucial. The development of explainable AI In the realm of visual arts, generative models like DALL- (XAI) is a key focus area, aiming to make AI decision- E can create novel images from textual descriptions, making processes more understandable to humans. blurring the line between human creativity and This is important for trust and accountability, especially machine-generated content. This capability opens up in high-stakes domains like finance and healthcare. new possibilities for design, entertainment, and beyond. Efforts are underway to create frameworks and guidelines for ethical AI, addressing issues such as bias, AI in Healthcare privacy, and the impact on employment. Organizations and researchers are working to ensure that AI systems AI and ML are revolutionizing healthcare by enabling are designed and implemented in ways that are fair, more accurate diagnostics, personalized treatments, transparent, and beneficial to society. and efficient drug discovery. AI algorithms can analyze medical images with remarkable precision, assisting AI and Sustainability radiologists in detecting conditions like cancer at earlier stages. Machine learning models are also being AI is also playing a significant role in addressing global challenges such as climate change and resource used to predict patient outcomes and optimize management. Machine learning models are being used treatment plans based on individual health data. to analyze environmental data, predict climate One of the most promising areas is precision medicine, patterns, and optimize energy usage. For example, AI- where AI helps tailor treatments to individual genetic driven tools can improve the efficiency of renewable profiles. Companies like Tempus are leading the charge energy sources by predicting demand and adjusting by using AI to analyze clinical and molecular data, supply accordingly. improving treatment strategies for complex diseases. Additionally, AI is helping in monitoring and managing Autonomous Systems natural resources. For instance, satellite imagery analyzed with AI can track deforestation, water levels, Autonomous vehicles are one of the most visible and wildlife populations, providing valuable insights for applications of AI and ML. Companies like Tesla, conservation efforts. Waymo, and Cruise are developing self-driving cars that rely on a combination of computer vision, sensor In conclusion, leading the charge in AI and ML involves fusion, and reinforcement learning. These vehicles are embracing both the opportunities and responsibilities equipped with sophisticated algorithms that allow that come with these transformative technologies. As them to navigate complex environments, make real- we continue to explore and develop AI and ML, it is time decisions, and improve over time through essential to keep the focus on creating solutions that experience. enhance human life and drive progress in a sustainable and ethical manner. The innovations driving AI and ML Beyond transportation, autonomous systems are today are setting the stage for a future where these making their mark in industries such as agriculture and technologies will be integral to solving some of the manufacturing. Drones equipped with AI are being world's most pressing challenges and unlocking new used for crop monitoring and precision farming, while possibilities. robots in manufacturing are performing tasks with increasing autonomy and efficiency. 26 www.ciolook.com | August 2024 |

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CXO Navigating the Tech Odyssey: Comprehending Technology Trends in the Modern Era - Boitumelo Makgoba n an age dominated by rapid technological The embryonic stage of Quantum Computing promises advancements, understanding and harnessing the breakthroughs in medicine, transportation, and finance. I power of emerging trends is imperative for Although in its infancy, companies are already individuals and organizations alike. Boitumelo experimenting with quantum algorithms, indicating a Makgoba, Chief Technology Officer at Hippocampus transformative shift in the computing paradigm on the Education and a luminary in data science and education horizon. technology, Top 50 global changemaker, and Top 100 CIO in South Africa, unravels the intricate tapestry of Key Technology Trends Impacting Business modern technology trends that are shaping our present and defining our future. For leaders in today's digital age, staying abreast of key technology trends is not a choice but a necessity. AI and The velocity at which technology is evolving can be ML are heralding an era of automation, predictive both exhilarating and daunting. As a Chief Technology analytics, and personalization. The ability to discern Officer (CTO) in today's dynamic landscape, the patterns in vast datasets is empowering organizations challenge lies not just in keeping up but comprehending to enhance customer experiences and gain a the profound impact these innovations can have on competitive edge. organizational landscapes. In this exploration, we delve into the pulsating heart of modern technology trends, VR and AR, with their immersive capabilities, are deciphering their evolution and unravelling strategies revolutionizing how we interact with technology. They to leverage them for innovation and competitive are not just tools for entertainment but avenues to advantage. shorten design cycles, gain insights, and create engaging marketing experiences. The Pace of Technology Change Today Quantum computing, 5G, and Edge Computing are The brisk pace of technological change is a hallmark of pivotal players in the technology landscape. Quantum our times. What once seemed like science fiction is now computing's potential to solve complex problems, 5G's an integral part of our daily reality. Boitumelo highlights promise of transformative digital experiences, and the the transformative potential of Artificial Intelligence collaboration of edge computing in creating smart cities (AI) and Machine Learning (ML), which are reshaping and autonomous vehicles are harbingers of a digitally industries by detecting diseases, customizing evolved future. education, and optimizing logistics. The clarion call is clear – if organizations are not exploring the benefits of Emerging Technologies Transforming Industries AI, they risk falling behind in the race for innovation. The transformative potential of AI and ML extends Virtual and Augmented Reality (VR and AR) have beyond efficiency gains. Boitumelo foresees self- transcended the realm of gaming, finding applications in driving cars, intelligent tutoring systems, and AI- retail, tourism, and healthcare. AR smart glasses, powered chatbots as exemplars of how these providing real-time data to enhance productivity, technologies will reshape healthcare, transportation, showcase the expanding horizons of these technologies education, and customer service. beyond entertainment. VR and AR are not just altering how we play; they are creating immersive experiences in education, healthcare, and retail. 32 33 www.ciolook.com | August 2024 | www.ciolook.com | August 2024 |

The prospect of virtually trying on clothes or learning Developing an Innovation Mindset in the Modern Era about anatomy from within the human body exemplifies the breadth of their impact. Boitumelo emphasizes the significance of fostering an The best wa} to predict Blockchain, often associated with cryptocurrencies, has innovation mindset. Creativity is the linchpin of the potential to revolutionize industries reliant on innovation, requiring an environment that encourages contracts, transactions, and secure data storage. Its brainstorming without judgment. Embracing the future is to invent it ability to streamline supply chains, enhance healthcare experimentation and failure as learning opportunities is data security, and offer innovative banking services pivotal for steering toward promising directions. underscores its versatility. Asking provocative questions challenges assumptions Edge computing's proximity-based data processing and fuels innovation. Collaborating with diverse minds brings new capabilities to smart sensors, autonomous fosters new ideas and perspectives, while continuous vehicles, and augmented reality. Complementing cloud learning through online courses and reading expands computing, it plays a pivotal role in the emerging knowledge and fuels innovation. Internet of Things (IoT). In an era marked by rapid change, an innovation Staying at the forefront of these innovations is mindset is the linchpin for navigating uncertainty and paramount for organizations aiming to innovate, adapt, crafting solutions to complex problems. With and thrive. persistence and practice, individuals can unlock creativity, embrace experimentation, ask thought- Adapting to New Technologies and Future Trends provoking questions, and become lifelong learners, fostering a mindset that can transform both business To outpace competitors in a fast-paced, technologically and society. driven world, organizations must be agile in adapting to emerging technologies. Boitumelo outlines a strategic Conclusion approach for Chief Technology Officers: In the inexorable march of technology, modern IT Ÿ Monitor Trends: Staying ahead involves a keen eye leaders bear the responsibility of staying at the cutting on trends like AI, automation, VR/AR, and edge. Boitumelo's insights underscore the need for blockchain. Learning from early adopters and continuous learning, exploration, and a willingness to envisioning applications within one's organization is push boundaries. key. Ÿ Evaluate Potential: Not all technologies are ready The future is unwritten, and it's up to us to shape how for primetime. Assessing their value and considering technology impacts business and society. Stay curious, implementation costs, security risks, and talent ask lots of questions, and don't be afraid to fail - that's availability through pilot programs are essential how we drive real progress. The world needs more steps. innovative thinkers pushing the envelope. What new Ÿ Develop a Strategy: Choose key technologies and tech will you help pioneer next? The future is yours to craft a comprehensive strategy. Collaboration with create. leadership and staff is crucial to outline a vision, set objectives, and specify implementation steps, ensuring a proactive stance toward change. Ÿ Invest in Your Team: Ensure your technical team is equipped with the skills to support new technologies. Encourage experimentation, provide ongoing education and training, and consider hiring experts in emerging areas. By adopting a systematic approach to innovation, organizations position themselves for success in a landscape characterized by rapid progress and change. 34 www.ciolook.com | August 2024 |

Redefining the Digital Landscape Transforming Leadership in Cloud Services and Digital Transformation oday, cloud services and digital transformation have become pivotal forces reshaping the way businesses T operate. As organizations strive to stay competitive, the role of leadership in navigating this transformation has become more crucial than ever. Transforming leadership in cloud services and digital transformation involves more than just adopting new technologies; it requires a strategic vision, a willingness to embrace change, and the ability to drive innovation. The Rise of Cloud Services Cloud computing has fundamentally changed how businesses approach technology. By shifting from traditional on-premises infrastructure to cloud-based solutions, organizations can now access computing resources on-demand, scale operations effortlessly, and reduce costs associated with hardware and maintenance. This shift has led to a significant transformation in the IT landscape, making cloud services a cornerstone of digital strategy. Embracing the Cloud Revolution Leaders who embrace the cloud revolution are not just adopting new technologies but are fundamentally rethinking their IT strategies. Cloud services offer unparalleled flexibility, allowing businesses to quickly deploy and scale applications, respond to market changes, and innovate rapidly. Leaders must understand the strategic advantages of cloud computing, including cost efficiency, agility, and the ability to leverage advanced technologies like AI and machine learning. Effective leadership in this domain involves guiding organizations through the transition from legacy systems to cloud-based solutions. This requires a deep understanding of cloud architectures, data security, and compliance issues. Leaders must also foster a culture that values experimentation and agility, encouraging teams to explore new cloud-based solutions and continuously improve their processes. 36 37 www.ciolook.com | August 2024 | www.ciolook.com | August 2024 |

Building a Cloud-Ready Culture priority. Leaders should support initiatives that explore new digital tools and methodologies, such as agile The greatest leaders are those Transforming to a cloud-centric organization requires development practices and design thinking. more than just technological change; it demands a who can inspire others to think cultural shift. Leaders need to cultivate a cloud-ready Agility is particularly important in a rapidly changing culture that prioritizes collaboration, innovation, and digital landscape. Leaders need to be able to pivot differentl}Ā innovateĀ and lead in continuous learning. This involves providing training quickly in response to new trends, emerging and resources to employees, encouraging cross- technologies, and shifting market demands. By their own rightą functional teams to work together, and promoting a promoting a flexible and adaptive mindset, leaders can mindset that embraces change. help organizations stay ahead of the curve and capitalize on new opportunities. Cloud services enable greater collaboration through tools like shared document repositories, virtual Leveraging Data for Strategic Insights meeting platforms, and collaborative project management software. Leaders who champion these Data is a critical asset in the digital age, providing tools can enhance productivity and streamline valuable insights that can drive decision-making and workflows, ultimately driving organizational success. strategy. Leaders must understand how to harness the power of data to inform business decisions, optimize Beyond Technology processes, and enhance customer experiences. This involves implementing data analytics tools, establishing Digital transformation is a broader concept that data governance practices, and fostering a data-driven encompasses not just the adoption of new technologies culture. but a fundamental change in how businesses operate and deliver value. It involves rethinking business Leaders should encourage the use of data analytics to models, processes, and customer interactions to gain insights into customer behavior, market trends, leverage digital capabilities and drive growth. and operational performance. By leveraging these insights, organizations can make more informed Crafting a Vision for Digital Transformation decisions, identify growth opportunities, and stay competitive in a dynamic market. Effective leadership in digital transformation begins with crafting a clear and compelling vision. Leaders Conclusion must articulate a strategic direction that aligns with the organization's goals and the evolving digital landscape. Transforming leadership in cloud services and digital This vision should encompass not only technological transformation is essential for navigating the advancements but also how these technologies will complexities of the modern digital landscape. Leaders enhance customer experiences, streamline operations, who embrace the cloud revolution, drive innovation, and create new business opportunities. and build a culture that values agility and data-driven decision-making will be well-positioned to redefine the A successful digital transformation strategy involves future of their organizations. As technology continues setting clear objectives, identifying key performance to evolve, effective leadership will remain a critical indicators, and establishing a roadmap for factor in harnessing the full potential of cloud services implementation. Leaders must also be prepared to and digital transformation to drive success and achieve adapt the strategy as new technologies and market strategic goals. conditions emerge. Driving Innovation and Agility Digital transformation requires leaders to foster an environment that encourages innovation and agility. This involves creating a culture where experimentation is encouraged, failures are viewed as learning opportunities, and continuous improvement is a 38 www.ciolook.com | August 2024 |

True leaders in technolog} donĊt just follow trendsċ the} create themą

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The Most Influential Tech Leaders Shaping Tomorrow's World, 2024

The Most Influential Tech Leaders Shaping Tomorrow's World, 2024

Presentation Transcript

Most Influential Leaders in Instructional Technology

The Most Influential Business Leaders in Pune

The 10 Most Influential Leaders to Follow in 2022

Most Influential Women Leaders Shaping India's Future 2023

World’s Most Influential Leaders Inspiring the Tech World, 2023

The Most Influential Women Leaders to Watch in 2023

The Most Visionary Leaders Shaping the Hospitality Industry in 2024

The Most Influential Leaders In Tech To Follow,2024

pdf-most influential women leaders of 2024-1-1

Women Leaders Shaping the Business Landscape in 2024

The Most Influential Women Leaders in Hospitality, 2024

Most Influential HR Leaders Leading the Corporate World, 2024 (Final file)