1 / 8

Cloud-Based Call Reporting Solutions

Cloud-based call reporting software enables businesses to monitor and analyze call activity without the need for on-site equipment. Hosted online securely, they provide companies with access to precise call data volume, duration, and handling trends wherever an internet connection can be found. They enhance customer service, track team performance, and uncover missed opportunities through easy-to-read dashboards and automated reports. With scalable functionality and minimal IT overhead, cloud reporting is ideal for organizations in need of flexibility, transparency, and data-driven decision-ma

Callation
Download Presentation

Cloud-Based Call Reporting Solutions

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. www.callation.com.au CLOUD-BASED CALL REPORTING SOLUTIONS CLARITY IN EVERY CALL. INSIGHT IN EVERY REPORT

  2. WHAT IS CALL REPORTING? CALL REPORTING IS THE PROCESS OF TRACKING, ANALYZING, AND VISUALIZING PHONE CALL ACTIVITY TO IMPROVE COMMUNICATION EFFICIENCY AND CUSTOMER SERVICE. • CALL VOLUME – NUMBER OF INCOMING/OUTGOING CALLS • CALL DURATION – LENGTH OF CALLS FOR PERFORMANCE INSIGHTS • MISSED/ABANDONED CALLS – UNANSWERED CALLS AND MISSED OPPORTUNITIES • PEAK CALL TIMES – WHEN MOST CALLS OCCUR • CALLER ID & DESTINATIONS – WHO IS CALLING AND WHERE CALLS ARE ROUTED

  3. BENEFITS OF CLOUD-BASED SOLUTIONS • Access from anywhere, anytime • Real-time analytics and reporting • Easily scalable with your business • Cost-effective: no on-site infrastructure needed

  4. KEY FEATURES OF CALLATION • Customizable dashboards • Scheduled reports and notifications • Data retention and role-based access • Integration with major phone systems (e.g., Mitel) • Close to real-time alerts and analytics

  5. HOW IT WORKS • Call Completed • Raw Call Data Output • Collector Data Extraction • Upload to Callation Platform • Dashboard Reporting Available • Schedule Reports Delivered

  6. WHY CHOOSE CALLATION? PROVEN EXPERTISE IN CLOUD REPORTING INTUITIVE USER INTERFACE STRONG LOCAL SUPPORT AND TRAINING CONTINUOUS PRODUCT UPDATES AND INNOVATION

  7. CONTACT US NOW! WWW.CALLATION.COM.AU CONTACT@CALLATION.COM.AU +61 3 8609 1799

  8. THANK YOU WATCHING

More Related