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CXInfinity WhatsApp Chatbot Integration

As everyone knows WhatsApp Chatbot is a software through which a person can communicate with another person by chatting, calling, etc. It runs on an encrypted WhatsApp platform and its chat is secured by end-to-end encryption. It can help to build trust and loyalty with customers. It enhances the customer experience. To know more about WhatsApp Chatbot Integration please visit https://www.cxinfinity.com/whatsapp-integration-with-bot/.

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CXInfinity WhatsApp Chatbot Integration

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  1. CXInfinity WhatsApp-Chatbot integration

  2. Why WhatsApp? • User base of 1.6 bn people • WhatsApp Business used by 5 million businesses • 65bn messages exchanged on a daily basis • 2 billion voice calls & 55 million video calls/minute in a day

  3. Key Features of WhatsApp-Chatbot Integration • More effective interaction • End-to-end encryption • Ease of installation

  4. More Effective Interaction • 24X7 availability of chatbots vis-à-vis live agents • Cisco Chatbot cater to all level-1 problems easily • Seamless integration allows live agents to intervene at the right time for addressing complex problems. • Rich media availability for messaging allows a more ‘human’ conversation

  5. End-to-End Encryption • All messages exchanged between parties are encrypted • Inducing comfort in customers regarding data security and privacy concerns.

  6. Ease of Installation Enables the customer to cut short the dilemma of learning their way around a new technology. • Single box system that allows you to go live in no-time • One-server One-system feature to manage all channels over a unified screen

  7. Biggest Library of Cisco Finesse Ready Integrations

  8. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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