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Get your Business Back with Retail Customer Portal

COVID 19 has given many problems to retail store owners. Read here the problems and possible solutions to them with the use of the Dynamics CRM customer portal.

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Get your Business Back with Retail Customer Portal

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  1. Get your BusinessBack with Retail Customer Portal Covid-19 started and disrupted everything. It changed our normal, outing habits, shopping habits, and more. 2020 is about to end and here we are trying to adapt to the new post covidera. It has changed the way we shop and the way business runs. This year in March most retail store owners had to close their shops because of the pandemic. And since then many thingshavechangedforyouandyourcustomers. sales@crmjetty.com

  2. Many people started to opt for online shopping and this madeonlinebusinesseshugeprofitswhereasretailownersa huge loss. Let’s see some of the major issues retails shop ownersface: • Closing allshops: • Amajorissuethepandemicbroughtwasclosingalltheretail stores. It took away lots of opportunities for the daily earnings of shopkeepers as well as employees. Many companies were not able to even provide basic support to their employees. The sudden lockdown across the globe helped in decreasing the carbon footprints but alsoaffected therevenueoftheretailstore. • Lost touch withcustomers: • Another issue which businesses face is losing touch with customers. Shops are closed and one needs to stay indoors come what may. This made it very difficult for shop owners to come up with business continuity plans, serve their customers,andbeintouchwiththem.Additionally,thisalso made customers lose trust in businesses and hardly buy anything from in-storeshops. sales@crmjetty.com

  3. Challenges of taking the businessonline: • Thisisoneofthebiggestissuesthatmanybusinessesfaced. Finding the right technology partner, taking the entire inventory online, building websites/apps, etc. all these things are challenging and takes a lot of time to make your presenceonline.Manyretailownersdon’tknowhowtodoit andwhomtoreachoutto. • Bad customerservice: • After all the hard work you finally took your business online but still struggled to serve customers. All these struggles result in having bad customer service. And bad customer serviceresultsinlosingyourcustomers. • Lackoffaithofpeopleinpurchasingthingsina person: • Now customers are less likely to step into stores and make any purchase. And as a business owner, it becomes difficult togetcustomersin-storeandpurchase.Theyareverylikely topreferonlinesolutionsfortheirsafetyandconvenience. sales@crmjetty.com

  4. But, the post covid era has helped a lot in understanding new ways to keep the business going. So, now let’s see how youcanopentheretailstoresinthispostcovidera: • OneofthebiggestexamplesisfromApple: • “We’re also taking some additional steps in most places. Face coverings will be required for all of our teams and customers, and we will provide them to customers who don’t bring their own. Temperature checks will be conducted at the door, and posted health questions will screen for those with symptoms — like cough or fever — or who have had recent exposure to someone infected with COVID‑19. Throughout the day, we're conductingenhanced deep cleanings that place special emphasis on all surfaces, display products, and highly traffickedareas.” • There are some of the basic and first step solutions to restartyourbusinessandgainyourcustomers'trustback: • Curbsidepickup: • You can provide your customers with this exclusive feature right inside your retail customer portal. Your customerscan select the date, time, and store location. At that specific time,youremployeescangototheparkingareaandprovide them with all their products. This requires lesscontact, sales@crmjetty.com

  5. saves everyone’s time, and helps your business to work smoothly. • Scheduleddelivery: • Let your users select their preferred date and time for the delivery. This again will be a win-win situation for you, the customers, and the delivery person. The delivery person doesn't need to do anymore back and forth to the customer's place nor do customers need to wait the whole day to receive their delivery. Hence, it saves time, fuel, and helpsyouprovideoverthetopcustomerservice. • Provide multiple deliveryoptions: • Provide your customers with multiple delivery options like curbside, in-store pickup, or home delivery. Customers can select which delivery option is comfortable for them. You can provide them this feature either on every product page or during checkout. Provide more ease while shopping without thinking much about delivery options. This willhelp youtoretaincustomersandalsoattractnewones. • Onlinepayments: sales@crmjetty.com

  6. In the post covid era, it is better and also recommended to avoid cash on delivery to avoid transmitting the virus. Keeping the safety of your delivery person, customers, and provide your customers with online payment. Now, using the Dynamics CRM customer portalfor retail you can integrate an online payment gateway for your customers. Let them link it with their bank accounts and allow them to make an onlinepayment. • Maintain customerdirectory: • Maintain a directory of your regular customers so you can send them exclusive offers and promotions. You can send themspecialoffersandpromotionaloffersdirectlyfromthe DynamicsCRMcustomerportalforyourretailbusiness. • Cater to them, make them feel special with your services, andkeepthemcomingbacktoyourstore. • Manageinvoices: • Your Dynamics 365 customer portal can handle invoice generation. Rather than printing bills and sending them to each customer, you can show them invoices of their purchased products directly in the portal or send themvia sales@crmjetty.com

  7. email. This helps you to provide all the detailed information toyourcustomersandalsodoyourbitfortheenvironment. • Limit people instore: • Limit the number of people allowed in the store. This will help you to maintain social distance and gain customer’s trust. Many retail companies have started doing this and it hashelpedthemtogettheircustomersbackintheshop. • Conclusion: • This year has been tough on all of us in some way or another. But, how to find a way from it, move ahead, and grow your business is the key to success. Implement these steps and use the Dynamics CRM customer portal to its full potential to move ahead in your business, gain your customer’strust,andtrytoadapttothenewnormal. Source: https://www.crmjetty.com/dynamicscrm-customer-port al.htm sales@crmjetty.com

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