The 10 Most Influential Leaders In Technology 2023_compressed

VOL 04 I ISSUE 09 I 2023 1 Leadership in the Digital Age Strategies for Naviga?ng Technological Disrup?on Trends and Predic?ons The Future of Technology Leadership Influen?al LEADERS LEADERS Inês Eusébio Head of Digital Technology, Insurance, Health and Public Sector NTT DATA Technology 2023 Inês Eusébio Inês Eusébio

Technology Human Intelligence and when combined together can do Wonders ciolook.com

Impressions that Define Excellence I I way we live and work. As we enter the year 2023, it is essential to recognize and celebrate the individuals who have had a significant impact on the technology landscape. n the ever-evolving world of technology, visionary leaders play a crucial role in driving innovation, shaping industry trends, and revolutionizing the As we honor these influential leaders in technology, it is important to recognize the profound impact they have had and continue to have on our lives, businesses, and society as a whole. Their visionary leadership has not only propelled their organizations to unprecedented success but has also inspired a new generation of technology leaders to dream big, think boldly, and embrace the transformative power of technology. Through their leadership, they have reshaped industries, empowered individuals and businesses, and paved the way for a future driven by innovation and digital advancement. These influential leaders have demonstrated exceptional leadership skills, guiding their organizations to new heights and influencing the broader technological ecosystem. They have embraced emerging technologies, championed digital transformation, and navigated complex challenges with agility and innovation. Their contributions have not only disrupted industries but also inspired and empowered countless others to push boundaries and unlock new possibilities. As we explore the transformative initiatives and their strategic approaches to technology leadership, a few aspects exhibit lasting legacies they are leaving behind. The latest edition of CIOLook, The 10 Most Influential Leaders in Technology, 2023, defines these aspects with visionary thinking and impactful actions with insights into the future direction of technology and the leadership qualities required to drive innovation in a rapidly evolving world. Ed?or's Ed?or's Ed?or's Note From pioneering breakthroughs in Artificial Intelligence and data analytics to spearheading advancements in cloud computing and cybersecurity, these leaders have made a profound impact on technology and its societal implications. Through their vision, perseverance, and commitment to excellence, they have redefined the boundaries of what is possible and have shaped the digital landscape we navigate today. Flip through the pages and have a delightful read! Note Note Abhishek Joshi Abhishek Joshi

C o n t e n t s 24 C O V Dhesen Ramsamy E R 16 32 S T O C X O R Y E?ective Ways to Working Environment Marissa 'Reese' Lead a Hybrid Wood Inês 08 Leadership in the Trends and Predictions Eusébio 20 28 Digital Age

Company Name Featured Person Brief Adewale has over 23 years of Technical Experience& Program Management in all phases of the Software Development Life Cycle from requirements gathering to actual implementation within the BFSI domain. Adewale Salami Chief Technology Officer FirstBank Nigeria firstbanknigeria.com Pooja M Bansal Editor-in-Chief David Bankston has devoted much of his career to creating next-generation technologies specifically designed to solve real-world business problems. David Bankston Chief Technology & Innovation Officer True Elements true-elements.com CONTENT FOLLOW US ON www.facebook.com/ciolook www.twitter.com/ciolook Dhesen Ramsamy Chief Digital and Technology Officer Momentum Metropolitan Holdings Limited momentummetropolitan.co.za Dhesen has a strong track record in leading large teams through business model revisions, digitisation and customer- led redesign. Deputy Editor AbhishekJoshi Managing Editor Alex Spellman WE ARE ALSO AVAILABLE ON Ed Kelley Chief Technology Officer & Senior Vice President Ed is a technology and marketing executive with more than 37 years of experience in printed circuits and electronic materials development and commercialization. DESIGN Isola Group isola-group.com VisualizerDave Bates Art & Design Director Ankita Pandharpure Associate Designer Revati Badkas Elizabeth Theophille is focused on the implementation of data and digital initiatives in IT and for end-to-end operational simplification programs across the organization. CONTACT US ON Elizabeth Theophille Board Of Directors Novartis novartis.com Email info@ciolook.com For Subscription www.ciolook.com SALES Inês Eusébio Head of Digital Technology, Insurance, Health and Public Sector Senior Sales Manager Sihanee M., Rouniyar A. NTT Data nttdata.com Inês has more than 20 years of experience in consulting, working with clients from various sectors such as Insurance and Banking. Customer Success Manager Ankush Copyright © 2023 CIOLOOK, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from CIOLOOK. Reprint rights remain solely with CIOLOOK. Sales Executives Tony Lakecia Gunter Vice President and General Manager TECHNICAL Lakecia is a leader driven by a set of clear principles and a passion for making a strategic impact to the organization. Microsoft microsoft.com Technical Head Prachi Mokashi Technical Consultant Victor Collins Luca brings the smartest solution for any company to join the circular economy and access new customers. yakk.es yakk.io Lucia Clifford CTO & Co-founder SME-SMO Research Analyst Eric Smith SEO Executive Sagar Lhigade Regis Luther Senior Vice President of Engineering & Chief Technology Officer t AM General amgeneral.com Regis Luther leads the company's product development and technology integration efforts. sales@ciolook.com April, 2023 Zack has an impressive background of building thriving organizations while simultaneously unlocking billions of dollars in growth and has delivered these outcomes advising and leading across completely diverse sectors. Zack Storer Chief Technology & Product Officer Health Carousel healthcarousel.com

Inês C O V E R S T O R Y Eusébio Inês Eusébio Head of Digital Technology, Insurance, Health and Public Sector NTT DATA

The 10 Most Influen?al Leaders In Technology, 2023 I Technology, Insurance, Health and Public Sector at NTT DATA, one of the biggest challenges Inês faced was starting the insurance sector at NTTData in Portugal. Being a small (although amazing) country and, at the time, the insurance industry sector had few references in the company, it was a difficult task but also a very big opportunity. nês Eusébio commenced her career in Consulting just after her graduation. She has more than 20 years of experience in Financial Services. This experience has provided and developed multiple skills and knowledge that she brings to the table to serve her clients better. This time not only changed her role, but Inês also took her family to Chile during a pandemic that changed her life forever. It was a very complex time emotionally, as she was making multiple changes to her life. Inês is happy to share that, personally and with her family, she has successfully transitioned to being abroad. This has provided Inês with a secure base to grow in this new role and be a living example at work and home that good things will happen, which she firmly believes. Prior to her current role as the Head of Digital In an interview with CIOLook, Inês shares her professional tenure and her journey so far in the niche. Below are the excerpts from the interview: Leading with purpose was her answer to this context. She was able to bring on this same journey amazing people with complementary profiles that helped her, through the years and a financial crisis, position ourselves as the top IT consulting company in the sector. Brief our audience about your journey as a business leader until your current position at NTT DATA. What are the qualities and aspects that make it stand out as a trusted global innovator of IT and business services? NTT DATA is the ninth largest company in the world and the sixth most valuable brand among service providers in the industry worldwide. We have a culture and talent management that differentiates us from other companies. Inês feels very grateful for this first part of the journey as she has grown to be a better version of herself, but more importantly, she has witnessed multiple colleagues and now friends grow as well. She was invited to climb a second mountain a couple of years ago. We are Top Employer in Latin America and Chile. This contributes directly to differentiating us in the type of service we provide to our clients since we are characterized by working closely with them. This allows us to develop tailor-made projects and bet on innovation. Our talented professionals are people who want to be disruptive, to challenge the business, which will enable us to stay at the forefront in each of the sectors in which we operate and ensure that we are on the right track. This culture and differential model allows us to attract the best talent available in different markets constantly. At NTT DATA, we work with clear principles of innovation and with the idea of having the best people for each project, both professionally and personally. Enlighten us on how you have been transforming the IT sector through your expertise in the market. One of the factors that helps us to be leaders in the transformation of the sector is the level of expertise of our professionals. The fact that we understand the

Describe in detail the values and the work culture that drives your organization. culture of each company we work with makes us drive disruptive changes. But we can only do this because we have the best talent, and this differentiates us from the rest. We can also see that today's markets are undergoing profound transformation processes, where having committed partners who understand the needs and complexities of each sector is key. At the same time, we have a deep understanding of the technologies and their trends. This is our focus and what differentiates us. higher purpose. This vision stems from my constant drive to improve daily and from being fortunate enough to be accompanied by incredibly talented professionals. At NTT DATA, we work with clear principles of innovation and with the idea of having the best people for each project, both professionally and personally. Our values are applied in every act we perform to provide opportunities for our professionals to explore new opportunities. In addition, we have passion and creativity in everything we do to give accurate answers in good times or as it happened during the pandemic. Establishing a new world of "what can be" is simultaneously very motivating but also hard. With every change, there is resistance; however, this is my passion, and I love feeling challenged by every new possible transition. I see myself taking on new and greater responsibilities, not only growing personally but also facilitating each colleague's personal growth to face even more complex challenges. One of the factors that helps us to be leaders in the transformation of the sector is the level of expertise of our professionals. We create an environment for people to express themselves and deliver new ideas, which helps us to be disruptive. There is also the fact that we are consistent and transparent with our teams and our customers. Currently, there are a lot of people talking, but doing little in our society. This is why we must be transparent with our teams and our clients, to be able to generate opportunities in which there is a space that allows us to provide more personalized services. Together with my team, I want to continue to prove that NTT DATA is the perfect partner to meet all technological challenges and, at the same time, create a better future and a more harmonious society. I strongly believe that only by bringing everyone together and leaving no one behind we will collectively be responsible players and enable progress. What, according to you, could be the next significant change in your sector? How is your company preparing to be a part of that change? What would be your advice to budding entrepreneurs who aspire to venture into the IT sector? Undeniably, technology is playing a significant role in almost every sector. How are you leveraging technological advancements to make your solutions resourceful? I love Disney's book Leadership Strategies, which says that it's not the magic that makes things work; it's how we work that makes it magic. Entrepreneurs have to ensure that all people matter, give their teams a purpose and not just a job, and give them the ability to do what they love and know that despite the obstacles, you have to keep going and stay positive. The other thing is overcoming fears; having fears is a normal human reaction, but the key is managing that fear. A change that is already happening and that will be more and more noticeable is the lack of professionals. Hence, as a company, we encourage and value the environment where our employees feel fulfilled, are happy, and are linked to contributing to millions of people and improving their quality of life with technology. This allows people to be more proactive and productive. Technology evolves every day to bring us different and better ways to change our lives. However, IT solutions will only be useful or successful if, in the end, new ways of working or interacting are adopted. As NTT DATA, we help clients understand the technology implications in every process of their value chain, innovate by creating new offerings, and capture this value through cost optimizations or new revenue. Our impact is often greatest when we can work with people from different backgrounds to provide a holistic response to the problems faced by an organization. On the other hand, with all our information channels, the availability of information is overwhelming, so it is important to know how to use it correctly. For that, we must have the curiosity to listen, and the challenge is to provide our professionals with the tools to know how to interpret, relate, and manage all this information in a better way. You also must be consistent, to have better teams and generate better alliances with your clients. In addition, you must create strong and diversified teams, as well as learn from your mistakes. For the same reason, you have to be open to receiving the feedback that is given to you, to learn constantly. A proper diagnosis of the problem, together with the most appropriate technology lever, allows our clients to capture the tremendous value that increases the productivity frontier of their industry and creates a competitive advantage. We love to offer these types of solutions to our clients. Where do you envision yourself to be in the long run, and what are your future goals for NTT DATA? Whenever they ask me about my future, I usually say that it evolves naturally from combining a vision and a

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CXO Effective Ways to Lead a Hybrid Working Environment H environment, employees have the flexibility to work remotely for part of the week and come into the office for the remaining days. This model offers the best of both worlds by allowing employees to enjoy the benefits of remote work while maintaining face-to-face interaction with colleagues and managers. The shift to a hybrid working environment, has help employees to work both remotely and in physical office spaces, has had a significant impact on the digital economy. ybrid work is a work model that combines both remote work and in-person work in a physical office or workspace. In a hybrid work essential to provide guidelines on how to communicate and collaborate effectively, whether in the office or remotely. 3. Foster a culture of trust and accountability: Leaders need to establish trust with their team members, regardless of where they are located. By providing autonomy, recognizing achievements, and being transparent, you can build trust and accountability across the team. 4. Encourage virtual team building: Leaders should encourage virtual team building activities to keep team members connected, even if they work in different locations. Activities such as virtual coffee breaks, virtual team-building games, and other online events can help to build camaraderie and a sense of community. Going back to coronavirus crisis , employees work from home which has increased the level of remote work and allow more organization to migrate into cloud. In a representative survey, Deloitte Switzerland asked 1,500 people all over the country how this sudden change in circumstances has affected them. 5. Embrace technology: Embracing technology is crucial in a hybrid working environment. Leaders should invest in reliable and efficient collaboration tools, such as project management software, video conferencing, and instant messaging tools, to enable effective communication and collaboration. Here are some effective ways to lead a hybrid working environment: 1. Establish clear communication channels: It is crucial to establish clear communication channels, ensuring that all employees are informed and updated. Employers should make sure that all employees, whether in the office or remote, have access to the same communication tools. 2. Set clear expectations: Employers should set clear expectations for their employees regarding their work schedules, availability, and deadlines. It is also 6. Support employee well-being: Leaders should ensure that they support their employee's well-being, whether working remotely or in the office. Encouraging work-life balance, mental health, and physical activity can have a positive impact on the team's productivity and well-being. 16 17 www.ciolook.com | April 2023 | www.ciolook.com | April 2023 |

7. Set clear expectations: Make sure to set clear expectations for your team in terms of work hours, response times, and communication. This will help everyone understand what is expected of them and avoid confusion or misunderstandings. security operations. He encounters dead ends, threats, and cyber-attacks on a daily basis, but he meets them with equanimity and a resolve to succeed Akinlawon is skilled in deterring, identifying, containing, investigating, and preventing cyber-attacks on the network, endpoints, and the web. He performs comprehensive computer surveillance/monitoring and identifies vulnerabilities and processes to ensure the confidentiality, integrity, and availability of agency information resources. He is also proficient in vulnerability assessment & penetration testing, threat hunting, malware analysis, threat intelligence, email analysis, computer networking, data loss prevention, incident response, and improving soc processes by utilizing top industry security solutions. 8. Use technology effectively: Make sure to use technology to facilitate communication and collaboration. This can include tools like project management software, video conferencing platforms, and instant messaging. 9. Encourage collaboration: Encourage your team to collaborate and share ideas, even if they are working remotely. This can be done through regular team meetings, brainstorming sessions, or shared document editing. Akinlawon Babajide Fayokun is currently among the chapter leaders of OWASP (Open Web Application Security Project) in his region (Lagos chapter). There he supports and helps software developers in solving security challenges, helps youngsters learn secure coding best practices, and does application vulnerability assessments & penetration testing. 10. Provide flexibility: Provide your team with the flexibility to work from home or the office, depending on their needs and preferences. This can help boost morale and productivity. 11. Support employee well-being: Make sure to prioritize employee well-being, whether they are working in the office or remotely. This can include offering mental health resources, encouraging breaks and exercise, and providing ergonomic workstations. Achievements Akinlawon Babajide Fayokun has engaged in several cybersecurity projects (Vulnerability Assessment and Penetration Testing), helping companies and government to detect & fix security vulnerability. 12. Ensuring that all team members feel connected and engaged, regardless of their location. Overall, the hybrid work environment has transformed the digital economy by enabling remote work, increasing demand for digital tools and infrastructure, and providing flexibility and cost savings for companies. Also, implementing a successful hybrid work model requires careful planning and management. Companies must ensure that they have the right digital tools and infrastructure in place to support remote work, establish clear communication and collaboration protocols, and maintain a strong company culture and sense of community among remote and in-person workers. Akinlawon Babajide Fayokun is a Cybersecurity , currently working as a Ethical Hacker at Boch Systems West Africa. Specializing in penetration testing & 18 www.ciolook.com | April 2023 |

Leadership in the Digital Age Strategies for NAVIGATING Technological Disruption I evolving business models are constantly reshaping industries. To thrive in this era of disruption, organizations must adopt effective strategies to navigate the challenges and leverage the opportunities that arise. In this article, we explore key strategies for successfully navigating technological disruption and positioning organizations for long-term success. n today's fast-paced digital landscape, technological disruption has become the new norm. Emerging technologies, shifting consumer expectations, and technologies will enable organizations to identify opportunities for disruption and stay ahead of the curve. Foster Strategic Partnerships: Collaboration is key to navigating technological disruption. Organizations should actively seek strategic partnerships with startups, technology providers, and industry experts. These partnerships can provide access to cutting-edge technologies, insights into market trends, and opportunities for co-innovation. By leveraging external expertise and resources, organizations can accelerate their innovation efforts and drive transformative change. Embrace a Culture of Innovation: Innovation lies at the heart of navigating technological disruption. Organizations must foster a culture that encourages and rewards innovation at all levels. This involves empowering employees to experiment, take calculated risks, and challenge the status quo. Encouraging cross-functional collaboration and providing dedicated resources for innovation initiatives can help drive creative problem-solving and foster a mindset of continuous improvement. Embrace Agile Practices: Agility is critical in the face of technological disruption. Adopting agile methodologies and practices allows organizations to respond quickly to changing market dynamics. Embrace iterative development, frequent testing, and continuous feedback loops to rapidly adapt to evolving customer needs and market trends. By fostering an agile mindset, organizations can minimize the risks associated with disruption and seize opportunities for growth. Monitor Emerging Technologies: To effectively navigate technological disruption, organizations must stay informed about emerging technologies and their potential impact on their industry. Regularly monitor industry trends, attend conferences, and engage with technology thought leaders to gain insights into emerging technologies such as artificial intelligence, blockchain, Internet of Things (IoT), and robotics. Understanding these Invest in Continuous Learning: To navigate technological disruption, organizations and their employees must prioritize continuous learning. Encourage employees to stay updated on industry 20 21 www.ciolook.com | April 2023 | www.ciolook.com | April 2023 |

Develop a Robust Digital Strategy: trends, provide opportunities for upskilling and reskilling, and support ongoing professional development. Embrace a learning culture that encourages curiosity, experimentation, and knowledge sharing. By investing in continuous learning, organizations can equip their workforce with the skills needed to navigate disruption effectively. To navigate technological disruption effectively, organizations need a robust digital strategy. Assess the impact of disruptive technologies on the industry and identify areas where technology can drive innovation and growth. Develop a roadmap for digital transformation, outlining the necessary steps, investments, and timelines. Embrace emerging technologies such as artificial intelligence, automation, and data analytics to optimize operations, enhance customer experiences, and create new business models. Focus on Customer-Centricity: Technological disruption often stems from changing customer expectations and demands. Organizations must embrace a customer-centric approach to navigate disruption successfully. Invest in understanding customer needs, preferences, and pain points. Leverage customer feedback, conduct market research, and utilize data analytics to gain insights into evolving customer behaviors. By aligning products, services, and experiences with customer expectations, organizations can proactively respond to disruption and drive customer loyalty and satisfaction. Technological disruption is a constant in today's business landscape. Organizations that successfully navigate disruption can turn it into a competitive advantage. By fostering a culture of innovation, embracing agile practices, emphasizing continuous learning, establishing strategic partnerships, embracing customer-centricity, encouraging a growth mindset, and developing a robust digital strategy, organizations can navigate the challenges of technological disruption and position themselves for long-term success. By proactively embracing change and leveraging disruptive forces, organizations can thrive in an era of innovation and emerge as leaders in their respective industries. Technological disruption presents both challenges and opportunities for organizations across industries. Foster a Change-Ready Culture: Navigating technological disruption requires a culture that embraces change and agility. Leaders must communicate the need for change, create a sense of urgency, and provide a clear vision for the organization's future. Encourage open communication, collaboration, and transparency to alleviate resistance to change. By fostering a change-ready culture, organizations can proactively adapt to disruptive forces and leverage them as opportunities for growth. Encourage a Growth Mindset: A growth mindset is crucial for navigating technological disruption. Encourage employees to embrace change, view challenges as opportunities, and embrace continuous improvement. Foster a culture that values curiosity, adaptability, and resilience. Provide opportunities for employees to experiment, learn from failures, and embrace innovative thinking. By nurturing a growth mindset, organizations can build a workforce that is adaptable, agile, and eager to explore new possibilities. 22 www.ciolook.com | April 2023 |

The 10 Most Influen?al Leaders In Technology, 2023 Dhesen Ramsamy Dhesen Ramsamy Dhesen Ramsamy A Strategic Leader Transitioning Insurance with Technology A wisely, financial services play a critical role in the success of any organization. That's why it's crucial to partner with a company that has a proven track record of expertise and innovation in this field. A trusted advisor who can guide you through the complexities of today's financial landscape and help you achieve business goals. That's where a CTDO comes in - an iconic figure in the finance industry who has a wealth of experience and knowledge to share. Dhesen Ramsamy CDTO s a business owner, it is crucial to understand the importance of having a solid financial foundation. From managing risk to investing These have been fantastic growth opportunities where the integration of digital technologies and data capabilities has meant leveraging customer insights at best and combining them with capabilities such as human-centered design and agile delivery breaking new ground in delivering customer experiences and value. Momentum Metropolitan Holdings Limited For the last five years, I have been working at Momentum Metropolitan Holdings, initially in Commercialization and Client Engagement subsequently leading Design, Digital Channels and Business Transformation; appointed as CDTO in 2022. Dhesen Ramsamy is a seasoned expert with over two decades of experience in the financial services industry, presently positioned as the Chief Digital and Technology Officer (CTDO) of Momentum Metropolitan Holdings Limited, a leading financial services group in South Africa, offering a range of insurance, asset management, and employee benefits solutions. Dhesen Ramsamy brings a wealth of experience and expertise to his role as CTDO, driving innovation and shaping the strategic direction of the company. Enlighten our readers about your source of inspiration to venture into the industry. I want to work in roles and organizations where I can both have a positive impact on others through my efforts while acquiring opportunities to develop and grow, both professionally and personally. Financial Services, Insurance and Investments, preciously, have certainly offered me this, distinctly in terms of the impact on our customers and their families. We at CIOLook, interviewed Dhesen on his role in redefining finance services. It is certainly inspiring to come to work daily and be opportune to work with individuals who constantly consider leveraging new technologies to improve service for existing customers while initiating new avenues. Let's delve into the intercepts of the interview! Tell us about yourself, highlighting your professional tenure and your significant achievements so far in the niche. How does your company thrive towards enabling advancements in the dynamic business area? Purpose: I've been fortunate to have had a career that has to date offered me challenging assignments to learn and develop across a variety of organizations. I initially began my career in a research and development role at Unilever, followed by roles in banking and retail financial services with a focus on strategy and, particularly, customer experience and insights. The company's existence is to help businesses and people from all walks of life to achieve their financial goals and life aspirations. This is achieved through individually identified client and retail-facing brands Metropolitan, Momentum and our other specialist brands. 24 25 www.ciolook.com | April 2023 | www.ciolook.com | April 2023 |

not only don't they know everything there is to know, but that they can't know everything there is to know. I am always open to learning where I don't have the in- depth knowledge to instantly and confidently make the right call and thus need the input of members of our teams. I believe that this sets the right tone of ensuring people around me know one of the first questions we need to ask is, "Whom we need to help us make the right call in this situation" and then reach out to them. The proliferation of smart devices is quite amazing. I recall first using the internet on dial-up connections. Today, connectivity through our phones and the apps on them is taken for granted and the things we can do are pointing to a world where customers seek instant, real-time gratification for their every want. This will have a significant impact on the delivery of financial services with the same behaviors and expectations applied to all aspects of a person's life. Appropriately leveraging new technologies and data to meet the expectations of financial and insurance products for our customers will be key focusing on both how we modernize and extend our current offerings and how we build the new offerings to serve a very different world of tomorrow. Describe in detail the values and the work culture that drives your organization. Our purpose as an organization is to enable businesses and people from all walks of life to achieve their financial goals and life aspirations. This is significantly important and challenging, given that we operate in environments and communities with significant economic disparities and where having the right financial solution or product can make a tremendous difference to the lives of individuals who trust in us. What would you like to advise budding aspirants who are willing to venture into the modern business arena? I think that the advice would be similar regardless of whether someone wanted to enter the industry or not. Technology will shift the ways things are done, impacting the lives of everyone in the future. As it evolves, however, even the technological advancements around us are starting to evoke both optimism and pessimism. We are in the business of paying claims, which instills an ongoing responsibility focusing on ensuring that we are operating efficiently and the most stable possible whilst also keeping an eye on the future, the need to achieve through innovation and delivery to meet future needs. inevitability of these capabilities would have some impact on our industry and pursued to understand them. This has enabled us, recently, to incorporate biometrics through the mobile phone camera into our Life Insurance application process enabling customers' vital signs to be read in real-time, within the right parameters, for the customer to be offered immediate insurance at a preferential rate. This is an example of a better and slicker customer experience and more efficient processes from a cost perspective resulting from integrating new technologies into well- understood processes, enhancing innovation's shared value. Enlighten us on how you have been impacting the niche through your expertise in the market. So, I would say that one of the biggest cultural drivers is combining taking advantage of today's opportunities whilst creating the right options for tomorrow through understanding trends and new technologies and then appropriately leveraging them. I quite enjoy the views of a Swedish futurologist, Magnus Lindkvist, who warned that whilst pessimism and optimism are lenses through which we see future opportunities, they can blind us from expanding beyond simplistic "good" and "bad." In his perspective, what we rather need and should be practicing is "possibilism," the ability to think beyond the present and be open- minded for the fantastic and unpredictable outcomes that will inevitably represent the future. Better yet, when you think as a "possibilist," you put yourself in a better position to actually drive those outcomes, which I think should be the ultimate goal for those budding aspirants. I would like to think that I make an impact by bringing together a variety of experiences and capabilities across both technology delivery and customer insights. But I strive to ensure the right people are around the table for the key discussions and decisions. Undeniably, technology is playing significant roles in almost every sector. How are you leveraging technological advancements to make your solutions resourceful? Very few material gains are made by individuals, but one of the benefits of working in an organization with the size and reputation of Momentum Metropolitan is access to significant talent. It is an exciting challenge to emphasize that we have the right capabilities in the organization and are employed to the most important challenges and opportunities. That's a great question, as it focuses on the challenge encompassing the bulk of my days. When we think of technological advancements, we think in terms of both how they will have positive impacts on our current business as well as how they will enable our future customer solutions and revenue streams. Although, one area that we are focused on is appropriate understanding and corresponding new capabilities with current value chains to allow disruptions internally. What, according to you, could be the next significant change in your sector? How is your company preparing to be part of that change? What are the fundamentals that you implement to drive betterment within the work culture of your organization? As an industry that services people and companies from across the economic spectrum, a lot of the changes are observed and likely will be observed, resulting from the macro-trends around us. Almost everyone employed in fields is impacted by fast- evolving technologies and will quickly recognize that A good example of this is in the area of data and biometrics. As an organization, we recognized the 26 27 www.ciolook.com | April 2023 | www.ciolook.com | April 2023 |

Trends and Predictions The Future of TECHNOLOGY Leadership As the world becomes increasingly reliant on technology, the role of technology leaders is evolving to meet the demands of a rapidly changing digital landscape. In this article, we explore the future of technology leadership and the key skills, competencies, and strategies that will be essential for success in the years to come. From navigating emerging technologies to fostering innovation and driving digital transformation, technology leaders will play a pivotal role in shaping the future of organizations across industries. technology leaders can position their organizations to capitalize on new opportunities and navigate the complexities of the digital age. Leading with Data and Analytics: Data is becoming increasingly critical in decision- making processes. Technology leaders must develop a deep understanding of data analytics and how to leverage insights effectively. They will need to drive data-driven strategies, implement robust data governance frameworks, and ensure the ethical and responsible use of data. By harnessing the power of data and analytics, technology leaders can drive innovation, optimize operations, and create personalized experiences for customers. Embracing Technological Disruption: In the future, technology leaders will need to embrace and navigate technological disruption. With advancements in artificial intelligence, machine learning, Internet of Things (IoT), blockchain, and other emerging technologies, leaders must stay informed about the latest trends and assess how these technologies can drive innovation and improve business processes. The ability to identify and adopt relevant technologies will be crucial for organizations to remain competitive in the ever-changing digital landscape. Cultivating Innovation and Collaboration: Innovation will be a defining factor in the success of organizations in the future. Technology leaders must foster a culture of innovation and collaboration, encouraging employees to think creatively, experiment with new ideas, and embrace a growth mindset. They should establish processes and frameworks that encourage cross-functional collaboration and provide the necessary resources and support for innovation to thrive. By cultivating innovation and collaboration, technology leaders can drive organizational agility and stay ahead in a rapidly changing environment. Developing a Digital-first Mindset: Technology leaders of the future must foster a digital- first mindset throughout their organizations. This involves promoting a culture of agility, adaptability, and continuous learning. It also requires championing the use of digital tools and technologies to optimize operations, enhance customer experiences, and drive business growth. By fostering a digital-first mindset, Nurturing Digital Talent: To succeed in the future, technology leaders must prioritize talent acquisition, development, and retention. 28 29 www.ciolook.com | April 2023 | www.ciolook.com | April 2023 |

They should actively seek out individuals with a diverse skill set, including expertise in emerging technologies, data analytics, cybersecurity, and digital transformation. By creating an environment that encourages continuous learning and professional growth, technology leaders can attract top talent and build high-performing teams capable of driving innovation and adapting to future challenges. exploring and embracing disruptive technologies, technology leaders can gain a competitive edge and drive transformative change within their organizations. Building Strategic Partnerships: Collaboration will be a key driver of success in the future of technology leadership. Leaders must actively seek strategic partnerships with technology providers, startups, and industry experts to access cutting-edge solutions, share knowledge, and foster innovation. By forging strategic alliances, technology leaders can tap into external expertise, accelerate time-to-market for new products and services, and gain insights into emerging trends and customer needs. Managing Digital Transformation: Technology leaders will continue to play a critical role in managing digital transformation initiatives. They must develop comprehensive digital strategies, align technology initiatives with business objectives, and effectively manage change within their organizations. This includes addressing challenges such as legacy systems, and organizational resistance, and ensuring the integration of new technologies and processes. Successful technology leaders will be adept at managing transformational initiatives while maintaining a focus on delivering value and driving sustainable growth. The future of technology leadership is poised to be dynamic, challenging, and exciting. Technology leaders must embrace technological disruption, develop a digital-first mindset, lead with data and analytics, cultivate innovation and collaboration, nurture digital talent, and effectively manage digital transformation. By embracing these trends and adopting a forward- thinking approach, technology leaders can navigate the digital landscape and position their organizations for success in an increasingly technology-driven world. Fostering a Culture of Innovation: Innovation will be a driving force behind sustainable growth and competitiveness. Future technology leaders must cultivate a culture of innovation within their organizations, encouraging experimentation, risk- taking, and creative thinking. They should establish innovation frameworks, collaborate with cross- functional teams, and create channels for idea generation and feedback. By fostering a culture of innovation, technology leaders can drive continuous improvement and adaptability in the face of evolving market dynamics. The future belongs to those who can harness the power of technology to drive innovation, deliver exceptional experiences, and create sustainable value for their organizations and stakeholders. Navigating Disruptive Technologies: The future of technology leadership will require a keen understanding of disruptive technologies and their potential impact on business ecosystems. Leaders must stay abreast of trends such as blockchain, Internet of Things (IoT), augmented reality (AR), and virtual reality (VR), and assess their relevance and potential applications within their industries. By proactively 30 www.ciolook.com | April 2023 |

CXO ffective leadership is crucial for any organization, E office workers. As a woman, there are unique challenges that you may face as a leader in this type of environment. Perhaps one of the biggest things that I have personally faced is the ability to control and maintain engagement from an audience when we meet via web conferencing technology. There are other challenges that come with never-ending online meetings: with their team members to ensure that everyone is on the same page. They must make an extra effort to communicate with remote team members to ensure that they are not left out and feel disconnected from the rest of the team. especially in a hybrid work environment where the workforce is split between remote and in- In addition to consistent communication, adaptability has also proved to be key to leadership within hybrid work environment. Leaders must be adaptable to changing circumstances and be willing to adjust their leadership style to suit the needs of their team members. They should be open to feedback from team members and be willing to make changes to improve the team's performance. Ÿ Lack of visual cues: In a physical meeting, body language, facial expressions, and other nonverbal cues can provide a lot of information about what someone is thinking or feeling. However, on a web conference call, it can be challenging to pick up on these cues, as the camera angle may not show the whole body or the facial expressions may be obscured by poor lighting or low-resolution video. One of the biggest challenges is maintaining team cohesion and collaboration. When team members work remotely, they can feel isolated and disconnected from the rest of the team. Leaders must work hard to create a sense of community and ensure that remote team members feel included. Ÿ Technical difficulties: Technical difficulties such as poor internet connection, sound quality, or microphone issues can cause communication breakdowns and make it challenging to participate effectively in a web conference call. 1. Communication is Key Effective communication is essential in a hybrid work environment. As a leader, you need to ensure that all team members feel connected, engaged, and informed about what is happening in the organization. You can achieve this by using a variety of communication channels such as video conferencing, instant messaging, email, or project management tools. Additionally, regular team meetings and check-ins can help to ensure that everyone is on the same page and working towards the same goals. Ÿ Distractions: When attending a web conference call, it is easy to get distracted by notifications from other applications or devices, as well as by other people in the same room or nearby. This can make it difficult to concentrate and stay engaged in the discussion. Ÿ Lack of personal connection: When attending a web conference call, there is a certain level of detachment, and it can be difficult to develop personal connections with other attendees. This can make it harder to build relationships and establish trust with colleagues or clients. 2. Build Trust Trust is an essential component of effective leadership. As a leader, you need to establish trust with your team members by being transparent, honest, and reliable. One way to do this is by setting clear expectations and providing regular feedback to your team members. When employees feel that they can rely on you to support them, they are more likely to feel engaged and motivated to perform at their best. Ÿ Time zone differences: With the rise of remote work, web conference calls often involve participants from different time zones. This can make it challenging to find a time that works for everyone and can result in some participants having to attend meetings outside of regular work hours, which can lead to fatigue and burnout. Marissa 'Reese' Wood 3. Promote Collaboration Despite these challenges, there are definitive things a strong leader may do to assure effective leadership. Leaders need to communicate regularly and clearly Collaboration is crucial in a hybrid work environment. As a leader, you need to encourage your team members to work together and share ideas. 32 33 www.ciolook.com | April 2023 | www.ciolook.com | April 2023 |

One way to do this is by creating virtual collaboration spaces such as online discussion boards or shared documents. You can also facilitate team-building activities and encourage informal conversations among team members. As a leader in technology, managing performance and productivity can be challenging. Leaders must set clear expectations and provide regular feedback to ensure that team members are meeting their goals and deadlines. They must also be able to identify any performance issues early on and address them promptly. Leaders must ensure that all team members have access to the resources and support they need to perform their jobs effectively. This includes providing access to technology and equipment, training, and support. 4. Overcoming Challenges As a woman leader, you may face unique challenges in a hybrid work environment. For example, you may need to balance work responsibilities with caregiving duties or other family obligations. To overcome these challenges, you may need to establish clear boundaries between work and personal life and communicate your needs to your team members. Additionally, you can leverage technology tools to streamline your work processes and improve your productivity. In conclusion, effective leadership in a hybrid work environment requires clear communication, trust- building, collaboration, and overcoming unique challenges. Being a female leader requires resilience, determination, and a willingness to challenge gender stereotypes and biases. While progress has been made in recent years, there is still much work to be done to create a more equitable and supportive environment for women in leadership roles. 5. Continuous Learning Leadership is a continuous learning process, and in a hybrid work environment, you need to stay up-to-date with the latest trends and best practices. One way to do this is by attending virtual conferences, webinars, and other professional development opportunities. Additionally, you can network with other leaders and learn from their experiences and insights. 34 www.ciolook.com | April 2023 |

The great Growling Change Technology

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The 10 Most Influential Leaders In Technology 2023_compressed

The 10 Most Influential Leaders In Technology 2023_compressed

Presentation Transcript

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