The 10 Most Influential Leaders in Supply Chain, 2022

VOL 08 ISSUE 02 2022 The The The Most Most Most Influential Influential Influential Leaders Leaders Leaders in in Supply Chain, 2022 VP, Global Marke?ng Mindy Helping the Best-run Businesses Make the World Run Better Davis

The Supply Chain Stuff isReally Tricky Supply Chain

EDITOR’S NOTE Supply Chain Moves to the C-Suite The he plumbing is hardly ever a topic of conversation unless it's clogged up. Before the pandemic, the supply chain played the role of a functional and supportive system and was T Most rarely brought up in boardroom discussions among the top-level management. But enter into the 2020s, and it has become a matter of much hullabaloo in the c-suite. And why not? Influential The formula milk shortage in the U.S only stresses the lessons of the previous two years. Diversified, agile, and flexible supply chains have become necessities for businesses in the 21st century. Leaders Organizations with superior supply chain efficiencies will be able to move faster and gain an advantage over their competitors. in in Supply The best example of the benefits of making supply chains your core competency is Amazon. Amazon's world-class supply chain Chain, 2022 continues to give the company its edge in an extremely competitive market. This competency is what positioned Amazon to gain the advantage during the pandemic shooting its profits to the heavens above. Therefore, it is with obvious expectancy that the supply chain has challenges in supply chains. Their domains are as varied as their approaches which will only give a swept into the c-suite rooms. There is much to be attained and comprehensive look into the functionality of supply chains of varied spheres. You will also find the everything to be lost without making the supply chain a c-level expertise of the industry professionals written from a CxOs standpoint. Don't forget to give them a read concern. With this understanding, CIOLook is releasing the edition too. of “The 10 Most Influential Leaders in Supply Chain.” Good luck with your pipelines. May you face no obstacles in your flow! Abhishek Joshi In between the pages of the magazine, you will find interviews with experts who have been successfully navigating the 21st-century Abhishek Joshi

C O V E R S T O R Y C O N T E N T S Mindy 08 16 22 Bill Mrzlak Benjamin Gordon Nexus of the supply chain Chanelling Demand with Expertise Expansion Davis 30 Helping the Best-run Businesses Make the World Run Better Chitra Shinde A Resolute Leadership Personality CXO 20 28 34 38 42 46 50 Leader’s Viewpoint Leader’s Viewpoint Industry Intel The Quality Challenge Values & Ideals Ledership insight Glimpse into Future An Interinsic way The Fuss About AI Pharma In The Tines Of Its all about Evolving Rethinking the products Your Backbone to Integrity the foundation of a of Leading COVID-19 Crisis RPA Success leader of today What Lies Ahead? for a better tomorrow

Company Name Featured Person Brief Benjamin Gordon, Cambridge Capital is a private equity firm investing in the Cambridge Capital LLC Shellie Jones Managing Partner supply chain sector. cambridgecapital.com Editor-in-Chief ChainSequence® is a unique consulting group with extensive hands-on experience in high-tech manufacturing in ChainSequence Bill Mrzlak, CONTENT FOLLOW US ON combination with broad consulting experience in Supply Chain chainsequence.com President Senior Editor Alan Swann management. www.facebook.com/ciolook Executive Editors Abhishek Joshi Chitra Shinde, www.twitter.com/ciolook DHL is the global leader in the logistics industry. Specializing DHL Express Vice President Sakshi Shrivastava in international shipping, courier services and transportation. dhl.com Operations WE ARE ALSO AVAILABLE ON Intel’s mission is to shape the future of technology to help DESIGN Connor Roe, Intel create a better future for the entire world. By pushing forward Supply Chain Analyst intel.com VisualizerDave Bates in fields like AI, analytics and cloud-to-edge technology. Art & Design Director Revati Badkas HP Inc. is an American multinational information technology CONTACT US ON Ernest Nicolas, HP company that develops personal computers, printers and related Chief Supply Associate Designer Sandeep Tikode hp.com Email supplies, as well as 3D printing solutions. Chain Officer info@ciolook.com For Subscription FedEx connects people and possibilities through our worldwide SALES John Smith, Fedex portfolio of shipping, transportation, e-commerce and business www.ciolook.com President & fedex.com Vice President Operations Kshitiv S. services. Chief Executive Officer Copyright © 2022 CIOLOOK, All Senior Sales Manager Prathamesh Tate rights reserved. The content With a global network of customers, partners, employees, and Mindy Davis, Sap and images used in this Sales Executives Rohit, John thought leaders, SAP helps the world run better and improve Vice President, sap.com magazine should not be people’s lives. Global Marketing reproduced or transmitted in TECHNICAL any form or by any means, UPS is committed to moving our world forward by delivering electronic, mechanical, UPS Philippe Gilbert, Technical Head Amar Sawant what matters. photocopying, recording or ups.com President otherwise, without prior Technical Consultant Victor Collins permission from CIOLOOK. GSK is a multinational pharmaceutical and biotechnology Reprint rights remain solely GSK Sara Braun, SME-SMO company that makes innovative vaccines and specialty with CIOLOOK. gsk.com Head of Supply Chain medicines to prevent and treat diseases. Research Analyst Eric Smith Supplyframe was founded with a vision of transforming the SEO Executive Ravindra Kadam Steve Flagg, Supplyframe way innovators interact with electronic component suppliers, CEO & Founder supplyframe.com distributors, and manufacturers. sales@ciolook.com August, 2022

Mindy Davis, VP, Global Marke?ng SAP Mindy Davis Mindy Davis Helping the Best-run Businesses Make the World Run Better Discover the innovations your business can leverage today to become a more resilient, sustainable, and intelligent enterprise. Cover Story

upply Chain can be a source of strength or Transform Mission-Critical Systems Without Ÿ Unlock new efficiency with intelligent automation vulnerability," these words from Mindy Davis Interruption: The cost of IT downtime for an average across all mission-critical processes. With the Internet of S rightly explain the powers of a well-oiled supply Fortune 1000 enterprise is high and only increasing as Things or Artificial Intelligence embedded into the chain a company possesses. At the same time, she also digital systems will be at the heart of every company. supply chain and manufacturing processes, things can states the magnitude of instability that can occur when the be shifted like predictive maintenance to predict supply chain falls apart. Working with this transformative Mindy further provides a framework for details about an machine breakdowns on your plant floor and fix mindset, Mindy has crafted a rewarding experience E2E supply chain. Businesses are more dependent on each problems before they happen to prevent downtime. SAP solutions can throughout her tenure at SAP as the Vice President Global other than ever before. As businesses become more There is transparency created in production Marketing. She is disrupting the marketing niche and the specialized and as customers and competitors raise the management to assess and resolve quality and help you optimize supply chain domain, which go hand in hand with a pressure on pricing, speed, individualization, and productivity issues quickly. your supply chain for resilient, innovative, sustainable, and customer-centric sustainability, already intricate supply chains get approach. increasingly complex. Ÿ Managing the Green lower emissions and Line Growth: Just a short Mindy cancels out the risks and shortfalls in global supply Here are the principles while ago, sustainability greater profit. chains by utilizing the vast experience she gained while Mindy endorses to use the and profitability were working with customers, understanding their challenges, supply chain of a company to perceived as mutually and learning from those experiences. At SAP, she has been an advantage: exclusive. Now, they are at the center of implementing the processes for planning, synonymous because sharing, and manufacturing supply chains with digitalized Ÿ The Top Line: While customers only want to do platforms. As an established leader, she has also been a any business intends to business with voice for women in the supply chain by interacting with her grow revenue, it's those environmentally female counterparts through social platforms. that use their supply responsible, safe, and chain as a differentiator ethical companies. A Let's glide into her enthralling experiences and learnings that lead the market. supply chain is a great accountable, and build a diverse ecosystem – both with her insightful stories; They connect insights, place to start when SAP internally and among the partners and customers. processes, and people to operationalizes Introduction to Her Company innovate and introduce sustainability across entire Using Technology to Leverage Growth new products faster or supply chains from design Backed by an attitude that is driven by excellence and a transition from one-time to operation. Data With technological innovation, unprecedented business very strong work ethic, Mindy created a fruitful career at product purchases to transparency for energy growth has been made possible. Mindy plans to leverage SAP. She stepped into a leadership role about four years ongoing service monitoring or advancements like cloud, a technology which has immense ago. Her peers look up to her to set the strategy and guide revenues. Consider consumption in the potential. With a forecast of $1 trillion growth by the end of them toward success. Mindy mastered the challenge of Industrial Machinery manufacturing processes this decade, she plans to capture a huge share of the evolving from an individual contributor to a strategic manufacturers who is provided or there is a domain. To survive in this cutthroat competition of leader. She learned how leading with empathy can truly successfully transition to system in place to monitor upgrading, Mindy has enlisted 3 critical issues SAP has earn trust and respect as a leader. Amplifying this strategy assets as a service by emissions of the faced. The focus is on these points for the company to drive at the organizational level, she worked towards improving managing service company's trucks on the change now: people's lives with sustainability at the core at her company, delivery together with road and identify quicker SAP. pricing, contracts, cost routes to reduce Develop New Business Models: To avoid disruption in structures. emissions. your industry, create new offerings and new revenue Mindy has been with SAP for over 15 years. As a global streams. The cost of NOT doing these things leads to organization with employees from 150+ nationalities, she Ÿ The Bottom Line: It's With SAP, fully paperless disruption in the industry and, ultimately the company. aims to make the employees feel free to be their authentic about increasing margin production processes and selves for the company to perform at its best. The company and unlocking efficiencies. SAP helps increase margin 100% traceable production from raw materials to finished Drive New Operational Efficiencies to Fund Growth: By is committed to being one of the most diverse and inclusive by digitally transforming factory and plant processes for parts is done through Smart Press Shop. taking advantage of new technologies for process software companies in the world. It proactively promotes uninterrupted production with Industry 4.0 best automation – such as AI, IoT, ML - and innovation with diversity, inclusion, and social justice and work to ensure practices, integrated from product design to Growing with the Futuristic Tide on the Marketing Side SAP Business Technology Platform and iOS, to extend that its workforce reflects the gender parity and manufacturing and logistics while anticipating, solutions to make it easier for PEOPLE to work and gain a demographics of all the regions. Constant efforts are made planning, and providing stability across entire supply Disruptions will happen, but companies can respond competitive advantage over competitors. to ensure that all stages of the employee lifecycle are chains. reactively or with resiliency. Digital businesses don't just inclusive to enable employee success, hold leaders react and create unnecessary costs and delays – they

anticipate and adapt ahead of disruptions to reduce costs and pushes up borrowing costs to combat inflation currently Parting Comments and continue to deliver for their customers. In Marketing, running near a 40-year high. Continued supply chain Mindy helps businesses digitalize their supply chains and problems and higher energy costs are creating additional Marketing can help shine the light on how organizations operations to establish resiliency and thrive in a changing uncertainty. can create responsive design-to-operate processes and a economy. customer-centric supply chain that is the backbone of SAP's Take: While most economists are still cautious about businesses. Through digitalization, companies can take advantage of predicting a recession because consumer spending, the main vast amounts of data, information, analytics, and driver of the U.S. economy, remains strong, the shifting At SAP, the team aims to create a continuous design-to- economic outlook has refocused attention on technology technology platforms to handle disruptions better, faster, operate process and bring the following four key principles with less complexity, and at a lower cost than reactive value that can improve efficiency, enhance business agility and to each and every part: chains. address supply chain issues. Synchronize planning company-wide: Integrating Intelligent data makes supply chains resilient and highly Company executives, including CIOs — especially those customer input, demand signals, finance, sales, service, and adaptable. When mountains of real-time, actionable data are who have experienced previous downturns know that in logistics across your operation and supply chain to improve order to thrive in a challenging economic environment, they combined with the latest technologies and smart analytics speed and responsiveness. and then shared across every part of operations, smarter need to build resiliency and invest in technologies that decisions are made, risks are reduced, opportunities are provide them with greater insight into their business Reinvent production and services: Using intelligent operations and enable them to react quickly to challenges seized, and crises are averted. assets, processes, and Industry 4.0 best practices to increase and opportunities. output while quickly adapting as demands and priorities Mindy believes that it's the time to either modernize or shift. Mindy shares, "As a Harvard Business Review article fossilize. She says, "Throughout history, technology follows an interesting pattern. Things get incrementally faster, noted, it is tempting to think of a recession as a time to Operationalize sustainability: Embedding ethical sourcing smaller, and more innovative. And then, BOOM, game- batten down the hatches and play it safe. However, and sustainable manufacturing practices and priorities downturns actually appear to encourage the adoption of changing technology hits. Products leap ahead, industries across the design to operate a process that help businesses change, and new markets emerge. Supply chains and new technologies. That's often because digital technology reach its carbon footprint, equality, and reusability goals operations are going through this right now. We've all been can make businesses more transparent, more flexible, and faster. more efficient." collecting data for some time now. But the combination of cloud, IoT, AI, analytics, big data, and machine learning Redefine trading partner collaboration: Connecting are creating a perfect storm of change to the traditional, every supply, logistics, and asset management provider on a siloed supply chain processes. “ unified business network that uses dynamic workflows and real-time data to increase the pace of business. Most modern manufacturing brings the possibility of reconfiguring factories to adapt to seismic market changes Speaking about her vision for the future, Mindy concludes or fleeting market opportunities. Technology makes it with, "I want to ensure companies use their supply chain as Get customer-centric sustainable and environmentally responsible. The result is a a competitive weapon to safeguard themselves against living, breathing, real-time, data-driven supply chain that disruption that will help grow revenue and establish deep products to market becomes the epicenter of the entire business. Technology customer relationships.” faster and at less cost and real-time data have created a new tipping point for manufacturers. She emphasizes, "Titans will rise, and with global supply chain laggards will fall painfully behind. It's time to modernize or management (SCM) become fossilized." software and tools from Turning Setbacks to Successes SAP. The disruptive phase in a business is ongoing. The next significant change in the marketing sector Mindy's seeks to address is disruption with resiliency to improve visibility, productivity, connectivity, and sustainability. Business leaders are bracing for a possible economic downturn as the U.S. Federal Reserve raises interest rates

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Benjamin Gordon Nexus of the Supply Chain Expansion hen we receive a product or service in our An odyssey that Innovates the Present hand, we associate the delivery of the W commodity with the said brand. As a matter In 1999, Benjamin Gordon founded a SaaS logistics of fact, to bring the product to people, there is a company called 3PLex. He raised traditional venture network of mediators disseminating in a system. This capital from major financial institutions, including system acts as a facilitator and is gratified by the Supply Goldman Sachs and Morgan Stanley. They ultimately Chain sector. sold the business to Maersk, later selling it to IBM. Supply Chain is the link between producer and As part of his experience with 3PLex, Benjamin believed customer and between the supplier of resources to the there was a need for a supply sector-focused producer. However, if the supply chain looks after the investment firm comprised of traditional senior needs of both the manufacturer and the customers, investment professionals and relevant operators with a who fulfils the sector’s requirement, such as track record of success who have built significant recapitalization, expansion, and so on? companies in the sector. To cater to these needs of supply chain mediums, the The supply chain is in Cambridge Capital’s DNA. supply chain expansion and acquisition investors play Benjamin has spent his career building businesses in an important role in ensuring prompt and reliable logistics, first with 3Plex, then with BGSA, then with a services. series of other companies like EcoSquid and GreenScreens.ai, and now with Cambridge Capital. Benjamin Gordon, the Managing Partner of Cambridge Capital, is an investor in the supply chain Embracing Mission and Vision with Eminence niche. Benjamin holds a vast segment of experience in the supply chain sector prior to stepping into the “Cambridge Capital seeks to be a founder-friendly and private equity firm Cambridge Capital. The company high-impact investor. We aim to make a small number of oversees investing in the applied supply chain by high-conviction investments per year. Our goal is to provide providing finance for the expansion, recapitalization, or practical, hands-on assistance in all functional and strategic acquisition of growth-stage companies in the sector. areas critical to growth-stage companies in the supply chain,” states Benjamin. Cambridge Capital’s philosophy is to invest in With his caliber specifically oriented to the supply chain sector, Benjamin is determined to provide effective and The company’s philosophy is to invest in firms where companies where its operating expertise and in-depth reliable solutions for emerging companies in the supply the operating expertise and in-depth supply chain supply chain knowledge can help top entrepreneurs and chain niche. knowledge can help top entrepreneurs and management teams grow their businesses. management teams grow their businesses. Let us go through his journey to know the virtues by which Cambridge’s supply chain sector focus, unmatched he stands on the top in this sector. network, solid historical results, and unique blend of deeply experienced investors and operators present an 16 17 www.ciolook.com | August2022 | www.ciolook.com | August 2022 |

attractive opportunity for companies to choose Like forwarders, Cambridge Capital believes the best Cambridge and achieve outstanding value growth. “digital” brokerage opportunities are to invest in brokers undergoing a digital transformation, given the Enabling an Exponential Growth importance of reputation, relationships, density, and market share. Benjamin says, “Cambridge has built on a long history of excellence in advising, building, and investing in the supply “Enabling More Efficient Last-Mile Delivery” is the goal of chain sector. Our professionals have deployed over $2.5 Benjamin. He says, “The COVID-19 pandemic accelerated billion in capital across equity investments and acquisitions e-commerce penetration in the US from 16% to 34% of all of more than 50 supply chain/technology companies.” retail sales, resulting in 10 years of expected e-commerce penetration growth in just three months. As a result, E- Investing in the supply chain is all Cambridge Capital commerce logistics companies benefit.” This led does. It partners with companies whose unique domain Cambridge Capital to invest in companies like Byrd and expertise and operating capabilities will help drive the ReverseLogix. next chapter of its growth. Last-mile delivery is a $115B industry and is currently Cambridge’s supply chain sector focus, unmatched the most significant cost driver in the supply chain; network, solid historical results, and unique blend of companies that innovate and enable more efficient last- deeply experienced investors and operators present an mile delivery options will succeed. It led Cambridge attractive opportunity for companies to choose Capital to back Bringg and DeliveryCircle. Cambridge and achieve outstanding value growth. Unraveling the Subsequent Reflecting the Pulse Saving Money, Time, and Reputation of Global Shippers. Supply chain software companies have always been Local incumbents usually dominate the fulfillment and delivery of goods. Still, increasingly shippers/sellers attractive areas to invest in. Cambridge Capital believes that best-of-breed niche leaders are an want to consolidate vendor relationships and be able to underappreciated opportunity to succeed. monitor all their activities globally from a consistent vendor. Benjamin strongly believes in humanity with technology, “‘Man + Machine’ Wins. Tech-enabled 3PLs, or The recent advances in productizing AI and ML at scale even 3PLs that are more services-based, will continue to create a new class of companies that can automatically provide value for shippers based on specialization, cure supply chain issues, saving considerable money, capabilities, and density – not everything can be fully time, and the reputation of global shippers. automated purely by technology.” Cambridge Capital’s preferred investment size is $10- This is the thesis that led Cambridge Capital to acquire 50 million in equity investments. The company provides a majority interest in Everest Transportation Systems capital for growth, strategic initiatives, acquisitions, and to invest in SaaS leaders like GreenScreens.ai.As and shareholder liquidity. Cambridge Capital is willing video telematics and voice/data networks mature to to invest in a majority or minority capacity, and it Benjamin Gordon, allow for real-time edge computing, there is a universe invests in partnership with management to add tangible Managing Partner value. of exciting companies that will achieve significant Cambridge Capital success (by replacing older commodity GPS tracking vendors) “The next level of supply chain visibility connects all stakeholders in a shipment onto a trusted platform. It While capital has flowed into a few unicorns in the enables ‘higher Pixel’ visibility that provides predictive sector, Cambridge Capital believes that other tech- analytics and machine learning, leading to enhanced supply enabled forwarders, especially those who understand chain resiliency and efficiency. This thesis led Cambridge the legacy business model’s profit drivers, will be more Capital to back Parcel Perform,” concludes Benjamin. successful. 18 19 www.ciolook.com | August2022 | www.ciolook.com | August 2022 |

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Bill Mrzlak Chanelling Demand with Expertise Chanelling Demand with Expertise truly effective supply chain actually owes its Until the mid-1990s, I was among the top-producing success to a long string of disparate yet partners working at a large management consultancy A interdependent processes. And, as most of us firm, serving clients within a wide range of industry have learned more recently, maximum supply chain sectors. In 1995, I pivoted to manufacturing concerns functionality also depends on seemingly unrelated and started working exclusively in the supply chain global events, both large and small. To best meet sector. From that moment forward, I found my passion, demand, proactive planning is key. and it has continued to grow my knowledge of all things related to Supply Chain and Sales & Operations However, in the past two-plus years we have seen Planning. global disruptions, due to COVID-19, volatile weather, and slow-to-respond, reactive planning do their worst In 2009, I launched my organization, ChainSequence, a to turn the global supply chain infrastructure on its premier supply chain and S&OP consulting group. head. In some critical cases, it even stopped functioning Recognizing that my practice serves a niche market, I altogether. succeeded in this highly competitive field through undisputed expertise and excellent client service in two While catastrophic or unexpected events cannot be primary areas – S&OP and supply chain planning. avoided, with the power of human intelligence, we can craft proactive solutions that can more rapidly restore Hard-won experience has taught me that you can't be Bill Mrzlak economic equilibrium and further business growth and all things to all clients, but by doing what you do best, ChainSequence you can be the partner of choice. Clients attest that investment. One such leader facilitating smooth deliveries globally is Bill Mrzlak, who has been working this enduring enthusiasm still comes through in each of exclusively within the supply chain sector since 1995. my engagements. He is the President of ChainSequence and continues to Tell us something more about your company and its be an unstoppable force when it comes to guiding his mission and vision. client partners in achieving more committed, effective, and competitive sales and operations planning with ChainSequence's mission statement is clear: innovative solutions that are geared toward long-term “Committed to helping enterprises identify challenges, success. create innovative solutions, and implement lasting improvements in Supply Chain processes to advance Sales We recently caught up with Bill to discuss his ongoing work & Operations goals.” in this space, and are excited to share these interview highlights as well as several well-earned insights below: We're able to achieve our mission by following an inclusive, collaborative approach, Brief our audience about your journey as a business leader until your current position at ChainSequence. Ÿ Maintaining an extensive knowledge base of S&OP What challenges have you had to overcome to reach and supply chain planning principles for a vast where you are today? spectrum of industries and geographical locations. Ÿ Adhering to our philosophy and fundamental 22 23 www.ciolook.com | August2022 | www.ciolook.com | August 2022 |

practice of knowledge-sharing with our client From its inception through today, ChainSequence only business growth. The volume of client requests for partners to ensure ownership of each solution; and focuses on two primary service offerings: S&OP and services in this area continues to increase, and we are supply chain planning. While other areas reside under well-positioned to answer the call. Ÿ Quickly assimilating into our client partners' the supply chain umbrella—warehouse space planning, environments, becoming an integral part of both the logistics, etc.— ChainSequence's philosophy stresses Where do you envision yourself to be in the long run, team and the solution. top-tier excellence in our two offerings, which impact and what are your future goals for ChainSequence? an organization's bottom line the most. Enlighten us on how you have impacted the supply ChainSequence enjoys a well-established presence in chain niche through your expertise in the market. Our expertise shows and is consistently recognized the U.S. market. Many of our client partners have through feedback and referrals from our client operations located all over the world (Europe, Asia), The demand for S&OP and supply chain expertise has partners. It is common for us to periodically return to and we work on-site with them wherever needed. never been higher, so the sheer number of supply chain our client partners, providing solutions to evolving In the past several years, we have expanded into new consulting groups currently working in the issues in today's changeable business climate. sectors, and our portfolio includes several client manufacturing space comes as no surprise. partners in Europe, which continues to grow. Demand client organizations' ability to better plan demand. To succeed in this crowded field, a consulting firm must We also have individuals with whom we have worked for our S&OP services is increasing more than ever as While traditional statistical models can only project the develop and commit to a differentiator that allows its for 15+ years, moving with them as they transition from global supply chain shortages, long lead times, and future based on the past, these new AI/ML models can services to stand out. one organization to another and as they progress in labor shortages continue to challenge enterprises. With predict the future by correlating many different data their careers. proactive planning through an S&OP process, we can points. First, we have deliberately broadened our client help an organization minimize the impact of these partner base to include semiconductor and electronics, challenges. These models might work more effectively in certain CPG/Food and Ag, Medical/Pharma, and modular Undeniably, technology is playing a significant role in sectors but are still useful tools overall. Again, it still furniture systems, among others. almost every sector. How are you leveraging What would be your advice to budding entrepreneurs takes stakeholder knowledge within the business technological advancements to make your solutions who aspire to venture into the supply chain sector? organization to identify those relationships that a Second, we leverage our experience, best-practices resourceful? technical resource would use to code the AI/ML model. expertise, and proven knowledge-share approach with We would advise those aspiring entrepreneurs that customizable services that maximize the data-driven ChainSequence is an enthusiastic advocate for working in the supply chain sector is not for the faint of What, according to you, could be the next significant st realities of the 21 -century manufacturing and technology, but as an integral tool to execute solutions, heart. Competition can be very high and global supply change in the global supply chain sector? How is your commerce. not the solution itself. Some company execs hold on to chain networks can mean long days to accommodate company preparing to be a part of that change? the false premise that implementing the latest different time zones and involve a great deal of long- Our cross-industry knowledge-sharing empowers our advanced technology will reduce systemic problems. distance travel. Solving problems in new industries is For years, S&OP was considered a nice-to-have client partners to apply best practices they might not It's crucial to remember that People and Processes equally challenging. business luxury rather than the must-have operational have previously considered. It brings a higher return on come first. necessity as it is recognized today. Then COVID-19 their investment and furthers our expansion into new However, because the principles of supply chain happened, catching many organizations off-guard in markets. Technology can only provide serious improvements and planning transcend virtually every industry and sector two ways. competitive advantage once an organization completes – from semiconductors to clothing, fruit processing, and Describe in detail the values and the work culture that its due diligence by defining and developing a rigorous, washing machines – the same rules generally apply. First, unexpected plant closings resulted in excess drives your organization. end-to-end process that will ultimately govern the And you will meet many interesting people, learn about manufacturing capacity. Then, when plants started up technology at the center of its business. other cultures, and visit fascinating places. For me again, manufacturers couldn't bring capacity online fast personally, it continues to be a gratifying career. enough. Material shortages, long lead times, and ChainSequence's decades of wide-ranging surging customer demand put further pressure on technological experience serve as proof that “systems already strained supply chain organizations. are dumb and require instruction.” Further, instruction can only come from those key enterprise stakeholders Companies are now staring down the barrel of multiple who clearly understand: 1) what is most important; and international health crises, climate change, and other 2) the key drivers of their success. Only then can you unknown events which will continue to disrupt global make a system selection that best serves those commerce. requirements and configure it appropriately during implementation. The need to better plan strategically has become a very high priority, and organizations are fully embracing That said, ChainSequence is leveraging newer S&OP as the game changer that will drive long-term technologies such as AI and ML to greatly improve our 24 25 www.ciolook.com | August2022 | www.ciolook.com | August 2022 |

DHL's sustainability roadmap is a structured approach to addressing environmental, social and ChitraShinde governance that impact A Resolute Leadership Personality our people, customers, and partners in a transparent and ethical n today's world, women may not always realize their DHL Operations and worked for the next 15 years in potential, but once unleashed, they have a direct Papua New Guinea, Fiji, Australia and New Zealand way. I route to success. Their capability and abilities are doing various roles in Operations and IT before undeniable when they find themselves in a leadership returning to India. In 2019, I made the permanent move role. However, it is simple to claim this, which creates back to New Zealand as Vice President, Operations, the need to outline multiple benefits women can bring DHL Express NZ. to leadership roles. As a leader across multiple roles, I shifted execution We have all seen women demonstrate passion, focus to futurizing the operation through standardization, scalability and sustainability. I focused enthusiasm, and the capability to take command of a situation when needed. Women can make bold and on developing high-performing teams, and this, in turn, wise decisions as leaders; this helps make the team developed my own competence. I also had to shift my own mindset from being operationally focused to being environment less authoritative and more cooperative, bringing a family-like feel to the team. insanely customer focused. This boosts teamwork across the organization and My challenges have been mostly around juggling helps implement a new culture within the business. With these significant qualities, Chitra Shinde excels as multiple roles of mother, daughter, and wife and being a proficient leader and an influential leadership persona career-focused. It was not unusual for me to be the only woman in the board room, but I have worked with some in the modern industry. exceptional colleagues who made it easier. Chitra is currently working as VicePresident, Tell us more about DHL Express, its mission and its Operations at DHL Express, a company that aims to be the 'Logistics company of the world,' with the purpose of vision in the modern industry. 'Connecting People and Improving Lives.’ DHL Express is a division of Deutsche Post DHL Group. In an interview with CIOLook, Chitra shared valuable facts Our Vision is to be the 'Logistics company of the world,' highlighting her substantial leadership qualities and her with the purpose of 'Connecting People and Improving Lives.' contributions to scaling DHL Express' operations and progress to greater heights. At DHL Express, we focus on our core product, Time Definite International Express. We do this through our Below are the excerpts from the interview. proven strategy for the last decade of developing our Chitra, please brief our audience about your journey people through our internal certified specialist programs. We believe that our motivated people drive as a business leader until your current position at DHL Express. What challenges have you had to overcome excellent service quality for our customers, which Chitra Shinde, to reach where you are today? keeps them loyal and results in making us profitable. Vice President, Operations DHL Express I joined DHL Express in 1994 as a Management Trainee We continually improve our processes and systems and in Mumbai, India. From this role, I chose to work within adapt to the voice of our customers. 30 www.ciolook.com | August2022 |

We have stepped up our sustainability and compliance We went from 5% to >50% in 5 years through with an escalating cost of Compliance requirements. programs through even more focus on the implementing Mechanical Handling Equipment (MHE) There will be more shifts in multimodal transport via – environment, community, and governance. that was suitable, appointing women in supervisory and Air, Rail, Sea or combinations preferring the most frontline leadership roles. environmentally friendly options. We expect more Enlighten us on how you have impacted the supply corporations to drive CO2 emission reduction, thereby chain industry through your expertise in the market. Our Environmental, Social and Governance agenda is a driving a shift from fossil based to green energy in transportation. Governments will start to focus on key priority, and we are seeing positive traction in our During the Covid-19 lockdowns, we have experienced environmental initiatives. As a market leader, it is beyond-this-election to long-term infrastructure needs through regulation, subsidies, and penalties that would massive peaks and troughs through market reliance on important for us to lead and set the standards in our Express to continue to operate as an essential service. industry. influence consumption behavior. Overnight we lost access to commercial carriers, Our company plays a leading role in this space with a putting a demand on us that was higher than any peak Undeniably, technology is playing a significant role in we had experienced before. almost every sector. How are you leveraging modernized aircraft fleet, Sustainable Aviation Fuel We responded by introducing new routes, new flights, technological advancements to make your solutions (SAF), R&D investments, investments in Electric aircraft, collaborating with partners, suppliers and new processes, facilities, and people. We innovated as resourceful? we progressed. It was the most unpredictable and, customers, and transitioning to a 60% green fleet by therefore, exciting time in my career. We carried time- Our Digitalization strategy is built around customer 2030 for the first mile and last mile. We set audacious goals and find innovative ways to meet these goals. critical medical supplies and plant equipment, vaccines, experience, employee experience and operational aircraft parts and critical travel documents around the efficiency. We have global programs that apply to all world. countries and local initiatives that address specific local Where do you envision yourself to be in the long run, and what are your future goals for DHL Express? requirements or challenges that can be solved through Necessity became the mother of innovation, and technology or automation. creativity thrived. We came up with solutions We will continue to keep the customer at the center of everything we do and adapt as they evolve their supply previously not considered or thought possible. There What change would you like to bring to the supply was no disruption to service, not on a single day. chain industry if given a chance? chain models. Our sustainability roadmap is a structured approach to addressing environmental, The Covid-19 pandemic has exposed the frailty of social and governance that impact our people, Describe in detail the values and the work culture that global supply chains and the risks associated with just- customers, and partners in a transparent and ethical drives your organization. in-time followed by overstocking just-in-case. I would way. like to see better risk assessment and risk management Our values are based on Delivering Results without in purchasing decisions across the value chain. There We set the Industry and Global standards in these compromising on Respect. Supply Chain and Logistics is needs to be a balance of cost vs risk. The lower cost areas. We are already No1 Great Place to Work, so our fraught with easily breakable links and focus on procurement and transport has led to a focus is to Futurize and Humanize through diversity, interdependencies, which can create a high-pressure greater exposure of being caught up in supply and equity and inclusion. Developing leaders who environment. It was necessary for us not to allow speed demand swings of industries and trade lanes. demonstrate authenticity, empathy, vulnerability, and and movement of distribution centres and potentially and urgency to come in the way of Respect. emotional Intelligence, build trust, care personally and closer to markets. This is likely to create new We have a culture of continuous improvement we call Secondly, I would like to see convergence of the Tech challenge directly to strengthen our coaching and opportunities and new players. First Choice. We use tools like GEMBA, Performance world with Supply chain. Traditionally Tech has been an timely feedback culture. Dialogues, 5S and DMAIC methodology to reduce and enabler for Supply chain. I would like to see Tech being Last mile disruption and drone delivery for high altitude eliminate defects in our process. The supply chain is the centrifugal force to modernize supply chains. Our What would be your advice to budding entrepreneurs and low density locations. synonymous with teamwork. We set our performance Industry is in the nascent stages of harnessing who aspire to venture into the supply chain sector? technological development. We are not on the radar of metrics around collective success and working As One. We should expect to see more data-driven and real- software graduates and professionals as an Industry My advice would be to be personally resilient and time decision-making capability using Machine We train our people on what it means to be a successful with opportunity. visible, just like a good supply chain. learning, AI, Twin technology, Virtual reality, IoT, 21st Century Leader and an Inspirational Leader who Blockchain, Cloud, Crypto currencies etc. A holistic can empower, coach and develop our people. We focus What, according to you, could be the next significant approach to digitalization that can make predictions on inclusion, collaboration and diversity. In New change in the supply chain sector? How is your about future conditions. Zealand, we take great pride in having women in roles company preparing to be a part of that change? that were traditionally male-dominated like our Cybersecurity, Data Protection, Trade sanctions, frontline operations team in our gateways. Emerging out of lessons learnt from the Covid-19 Internet Protocol, Intellectual Property rights, along pandemic, there will be more diversification of sourcing 32 33 www.ciolook.com | August2022 | www.ciolook.com | August 2022 |

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The 10 Most Influential Leaders in Supply Chain, 2022

The 10 Most Influential Leaders in Supply Chain, 2022

Presentation Transcript

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