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Microsoft Dynamics ERP And CRM Software This is my first tutorial on Salesforce and in this tutorial we're going to learn how we will setup Open CTI sample application offered by Salesforce. While the desktop adapter requires a small application to be installed on each client machine that Open CTI doesn't require, the Open CTI framework requires a web server to host the pages that interact with Those pages may be deployed within as an application, but that will then require testing and architectural support for communications between the applying and to discover the telephony server through whatever firewalls and security are deployed. CTI integration equips only the top-notch technology to boost customer service and prospecting. Depending on the kind of record, in some instances there could be more than one active and inactive status, and of course the names no matter what the statuses