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How to improve patient retention | BraveLabs

Patient acquisition costs are one of the biggest cost sinks for medical practices everywhere. While you can make it cheaper for your business to acquire patients, you can also make them stay longer. Learn how you can do this on our blog. https://thebravelabs.com/blog/analyze-and-delight-to-improve-patient-retention/

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How to improve patient retention | BraveLabs

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  1. Analyze and delight to improve patient retention.

  2. Patient retention is a crucial metric for every healthcare business.

  3. But most healthcare businesses lose more patients than they bring in.

  4. If patients aren’t happy, they won’t stick around.

  5. Without retaining patients, you’ll have a tough time growing.

  6. It’s up to 25x cheaper to retain a patient than get a new one.

  7. So how do you improve retention?

  8. Simple. Ask your patients.

  9. Use survey and feedback to understand what you can do better.

  10. Analyze your:  Post-operative support systems  Non-medical support to patients  Touchpoints that impact patients the most

  11. Utilize these insights to start delivering better experiences.

  12. Improve your:  Accessibility  Convenience to patients  Wait times and communication channels

  13. Once you start analyzing processes and delighting patients…

  14. You can expect to see improved results.

  15. By focusing on these factors, you can start improving your retention rates.

  16. BraveLabs – helping you retain patients.

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