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Customer Experience in Healthcare | BraveLabs

Burnout is an issue that's come to the front of societal awareness after the pandemic. But it's present not just in the corporate world. Burnout is a hidden danger in the healthcare world that can significantly have adverse effects. But the people it can affect may surprise you. Learn more.https://thebravelabs.com/blog/administrative-staff-burnout-affects-the-patient-experience/

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Customer Experience in Healthcare | BraveLabs

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  1. Administrative staff burnout affects the patient experience.

  2. Administrative staff burnout affects the patient experience.

  3. Patient experience is the biggest factor determining a healthcare business's success.

  4. Experiences depend on everything from the quality of care to how your staff behaves.

  5. 44% of patients use apps or platforms to manage health.

  6. So when your staff is not its best, it hurts them and your business.

  7. Burnout can cripple healthcare organizations and seriously impact morale.

  8. Burnout is a state of mind when one suffers from constant physical and mental exhaustion.

  9. It is affected by: Workplace dynamics Extreme levels of job activity (either monotony or chaotic) Unclear job expectations Inability to influence decisions Work-life balance

  10. Burnout causes staff to be: A. Less productive B. Prone to being sick C. Unable to deliver great experiences D. More likely to leave

  11. Reducing overworking by ensuring manageable workloads is important to prevent burnout.

  12. The use of automated systems and platforms can help reduce workloads.

  13. Awareness and proactive action also help prevent burnout.

  14. Providing great patient experiences is about empathy – even towards your own employees.

  15. BraveLabs helps healthcare practices prevent burnout and deliver great patient experiences.

  16. CONTACT US Contact today to learn what connected experiences can do for you.

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