Computer Support Specialist (CompTIA A and Network )

1. Program Overview: Computer Support Specialist (A+ & Network+) This program is designed to fully prepare learners for the two foundational IT certifications: Core 1 & Core 2 of one and Network+ of the other. It equips participants with the technical knowledge and hands-on skills needed to support hardware, software, operating systems, and network environments. Many versions of this program offer an optional externship component for real-world experience. Core Capabilities Developed 1. Hardware & Device Support ● Installing, configuring, and connecting computer hardware components and peripherals ● Managing mobile devices and support tools for PC platforms ● Ensuring proper integration of hardware within broader systems 2. Software Troubleshooting & Operating Systems ● Diagnosing and resolving issues across applications and operating systems on desktop and mobile platforms ● Navigating and configuring Windows, macOS, Linux, and mobile OS environments ● Applying procedures for secure software operations and system recovery 3. Networking Infrastructure ● Understanding various network types (wired, wireless, SOHO) ● Implementing TCP/IP communication, network cabling, tools, and device connectivity ● Learning infrastructure technologies, network topology, and performance best practices 4. Network Support & Troubleshooting ● Employing best practices for network operations and continuity ● Identifying and mitigating common network attacks and vulnerabilities ● Mastering troubleshooting methodologies and using professional diagnostic tools Certification Exam Structure and Domains CompTIA A+ (Core 1 & Core 2)

2. ● Both parts consist of about 90 questions with a 90-minute time limit each. ● Core 1 focuses on mobile devices, networking fundamentals, hardware, virtualization/cloud computing, and hardware/network troubleshooting. ● Core 2 covers operating systems, security, software troubleshooting, and operational procedures (documentation, safety, IT service management). ● Questions include multiple choice, performance-based tasks, and drag-and-drop formats. CompTIA Network+ ● Exam includes up to 90 questions—combining multiple choice, drag-and-drop, and performance-based questions. ● Key domains include: ○ Networking Concepts ○ Network Implementations (routing, switching, wireless) ○ Network Operations (management, policies, business continuity) ○ Network Security (physical, wireless security, threat defense) ○ Network Troubleshooting & Tools (methodology and tools) Hands-On Learning & Real-World Practice Programs typically include practical labs, simulations, and perhaps externship opportunities where learners can: ● Build, configure, and manage computers and network components ● Troubleshoot real desktop, mobile, and infrastructure issues ● Apply operating system troubleshooting and secure networking configurations ● Use network diagnostics tools and protocols for live environments Career Pathways Graduates are well-positioned for entry-level roles such as: ● Help Desk Technician ● IT Support Specialist ● Desktop or Field Support Technician ● Network Support Technician ● IT Desk or Tier-2 Support Analyst Employment in computer support roles is expected to grow steadily through the next decade, with median compensation around the mid–$60,000s in many regions.

3. Preparation Recommendations ● Understand exam blueprints: Focus on the weighted domains for both certifications ● Engage in performance-based practice: Use labs to simulate real-world troubleshooting and configurations ● Practice with mock exams: Aim for high accuracy—especially in performance scenarios ● Use structured learning resources: Study guides, videos, and virtual labs aligned with current exam versions No formal prerequisites are mandated, though roughly 9–12 months of hands-on experience in support, networking, or system administration can significantly enhance readiness.